I bought a good room and then they downgraded because the hotel was full
I don't have time to write all things that I don't like. I just go say that if somebody asks me about a good hotel, I NEVER go to recommend it. Was my first and last time in the Bahia Principe Grand Hotel.
The property is excellent, I love everything about it
My stay here was great. It was Kid-friendly, my son enjoyed the little water park they have. The staff was great, the property was very clean. The beach was amazing. Calm clean water
Everything in the property was good.
Is wonderfull vacation en this property I like all
This is an amazing place. People are always happy. I loved the food. I’ll came back..
The beds were hard to sleep on. I like the Staff very accommodation special shout out to the chef and arisneidi. My sister is allergic to gluten and they went above and beyond. Thank you
Quality service from all the staff.The food was tasty and plenty.
Beautiful Beach for long walks & calm water for snorkeling and swimming Review of Grand Bahia Principe El Portillo Reviewed today I loved the location of this resort on a very long stretch of beach without any other high rise hotels in sight. You could walk as far as you wanted in either direction and when you encountered locals or vendors they were always friendly. The resort felt safe and secure and the employees were very friendly and helpful. The rooms were nice and we were pleased to have hot water in the shower, cold air coming out of the air conditioner, daily housekeeping service and no bugs in sight. The housekeepers kept our refrigerator stocked with whatever we requested for beverages. The fitness room was small but I was always able to get on equipment when I wanted to work out. There was a sign up for reserving tennis courts and we enjoyed playing. While people did reserve their spot on the beach or near the pool with towels or books shade is easy to find with all of the trees lining the beach. It's irritating the resort allows folks to do this but it happens almost everywhere. There was lots to do if a person wanted to keep busy. Yoga, Zumba, Bingo, table tennis, bags, etc. We enjoyed playing beach volleyball in spite of the folks who don't understand you aren't supposed to touch the net. The food was better than average for an all inclusive in my opinion. I'm not a foodie though. We reserved our ala carte restaurants as soon as we got there but still ended up
Very pleasant and accommodating staff. They obviously work tirelessly for the clientele. Just wish more Northeast airports flew into the closer airport instead of all the travel from Santo Domingo airport.
Beach is GREAT. However, one always has to play "chair game"...Food is standard for an AI. Pools are fine. Resort is rather quite which is a plus for many guests. Excellent value.
This hotel is subpar with a very poor staff. The staff is does not provide exceptional customer service and lacks professional behavior. During my stay, the lock to my room was broken. I complained numerous times to the front desk and every time I went back to the desk to follow up they had forgotten to resolve the issue. Their response was that I needed to complain to the original person who I reported the issue to and that they weren't responsible. The front desk is supposed to be able to help with any issues you have during your stay and their staff was everything but. Upon checking out, we called for a shuttle to help us transport our luggage from our room to the front desk, we waited 30 minutes and no one arrived. We had to end up dragging our heavy luggage ourselves. The only good thing about this hotel was their food.
El Portillo is a nice resort but there are a few things lacking. I found some of the staff to be indifferent and not very accommodating. The room AC was weak, the room fridge was barely cold, and the TV reception weak. Otherwise food was good. The pool area was great. And the beach was amazing, best part of the resort. Clear blue turquoise water making it easy to snorkel. They also have a kiddie pool area that is great for the kids. My family enjoyed everything except for the little things I mentioned above.
Bahia Principe Grand El Portillo - All Inclusive is located within a few miles (5 km) of La Iglesia Beach and Punta Popy Beach. This 606-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. Located centrally in Las Terrenas, it's connected to a shopping center and also close to Haitian Caraibes Art Gallery and Beach Garden Plaza.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. There are ample dining options with 6 onsite restaurants, including Las Dalias, which specializes in international cuisine.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Balconies, minibars, and coffee makers are other standard amenities.
Bahia Principe Grand El Portillo - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
I bought a good room and then they downgraded because the hotel was full
I don't have time to write all things that I don't like. I just go say that if somebody asks me about a good hotel, I NEVER go to recommend it. Was my first and last time in the Bahia Principe Grand Hotel.
Dear Mrs. Ivelisse, We would like to express our gratitude for having taken the time to write the impressions you had during your recent stay in our Hotel. We are very sorry to read about the fact that in some aspects we could not fulfill your expectations. Comments such as yours are what we strive for everyday to improve the quality of the services we provide. On behalf of the staff of Bahia Principe Grand El Portillo, receive our apologies for any inconvenience you might have experienced at our Hotel. Sincerely,
The property is excellent, I love everything about it
Estimada Sra. Nelsi, We are very proud to know that we are classified as an excellent Hotel since comments like yours drive us to continue improving every day. We hope to have the pleasure of serving you again. A cordial greeting, Katty Botello Online Reputation Bahia Principe Bavaro Resort
My stay here was great. It was Kid-friendly, my son enjoyed the little water park they have. The staff was great, the property was very clean. The beach was amazing. Calm clean water
Dear Guest, We would like to thank you for chosing our hotel as destination for your vacation, as well as taking the time to write and tell us your views on the pleasant experience you had during your stay with us. It will be for us an immense pleasure to welcome you back to our little paradise! Kind regards,
Dear Guest, It is a real pleasure to us to get your positive note about your stay and our property. You can be sure that there is no biggest reward for us than to get a message like yours, knowing you really enjoyed your vacation with us. Hope to see you again at Bahia Principe Grand El Portillo. Best regards from Bahia Principe Team
Everything in the property was good.
Dear Guest, We are greatly appreciating your comments. Our goal it is achieve maximum satisfaction of our guests. We hope to welcome you again at Bahia Principe Grand El Portillo. Best regards,
Dear Guest, We would like to express our gratitude for having taken the time to note the impressions you had during your recent stay in our Hotel. We are very sorry to know about the fact that in some aspects we could not fulfill your expectations. Comments such as yours, are what we strive for everyday to improve the quality of the services we provide. On behalf of the staff of Bahia Principe Grand El Portillo, please receive our apologies for the inconveniences you had at our Property. Sincerely, Bahia Principe Team
Estimado, Reciba un cordial saludo de parte de todo el equipo. Muchas gracias por su nota. Nos alegra saber que disfrutó de su estancia en nuestras instalaciones. Acepte nuestras más sinceras disculpas por cualquier inconveniente vivido durante su estancia en nuestras instalaciones. Esperamos volver a darle la bienvenida en nuestras instalaciones muy pronto. Saludos!
Is wonderfull vacation en this property I like all
Dear guest, We would like to thank you for had chosen our hotel as the destination for your vacation, as well as taking the time to write and tell us your views on the pleasant experience you had during your stay with us. It will be for us an immense pleasure to welcome you back to our little paradise!! Kind regards, María Félix Online Reputation Grand Bahia Principe El Portillo.
Dear Mr. Raffy, We would like to express our gratitude for having taken the time to write the impressions you had during your recent stay in our Hotel. We are very sorry to read about the fact that in some aspects we could not fulfill your expectations. Comments such as yours are what we strive for everyday to improve the quality of the services we provide. On behalf of the staff of Bahia Principe Grand El Portillo, receive our apologies for any inconvenience you might have experienced at our Hotel. Sincerely,