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Iberostar Selection Praia do Forte - All Inclusive

Property class: 5 and above
VIP Access

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Photo gallery for Iberostar Selection Praia do Forte - All Inclusive

A resort with a large swimming pool, lounge areas with umbrellas, and palm trees.
Property video
A spacious gym with multiple stationary bikes arranged in rows, large windows offering a view of the outside, and a wooden floor.
A beach with clear skies, palm trees, and a sandy shoreline.
A tropical resort with palm trees, a beach, and a pool area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Rodovia BA 099, Km 56, Praia do Forte, Mata de São João, BA, 48.287-000
  • Place, Sapiranga Ecological Reserve
    ‪11 min drive‬
  • Place, Dona Zilda Waterfall
    ‪12 min drive‬
  • Place, Praia do Forte Beach
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Family Room -8 guests- Junior

A hotel room with two beds, a balcony with a view of palm trees, and a large window.

Family Room -8 guests- Junior

  • 990 sq ft
  • Sleeps 8

View all photos for Double Room (No children included)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Double Room (No children included)

9.0 out of 10
Wonderful
(13 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room ( 1 Child Until 12 years old included)

A hotel room with a large bed, a sofa, a desk, a TV, and a balcony with a view of palm trees.

Standard Double Room ( 1 Child Until 12 years old included)

8.8 out of 10
Excellent
(5 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (2 Children under 12 years old included)

A hotel room with a large bed, two bedside tables, a lamp, a chair, and a balcony with a view of palm trees.

Standard Double Room (2 Children under 12 years old included)

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Spa Room (No children included)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Spa Room (No children included)

9.0 out of 10
Wonderful
(7 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Spa Room (1 Child Until 12 years old included)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Spa Room (1 Child Until 12 years old included)

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Spa Room (2 Children under 12 years old included)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Spa Room (2 Children under 12 years old included)

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Side Sea View (No children included)

A hotel room with a large bed, a sofa, a desk, a TV, and a balcony with a view of palm trees.

Double Side Sea View (No children included)

  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Side Sea View (1 Child Until 12 years old included)

A hotel room with a large bed, a sofa, a desk, a TV, and a balcony with a view of palm trees.

Double Side Sea View (1 Child Until 12 years old included)

  • 496 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Side Sea View (2 Children under 12 years old included)

A hotel room with a large bed, a sofa, a desk, a TV, and a balcony with a view of palm trees.

Double Side Sea View (2 Children under 12 years old included)

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Superior (No children included)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Double Superior (No children included)

8.8 out of 10
Excellent
(5 reviews)
  • Partial sea view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Superior (1 Child Until 12 years old included)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Double Superior (1 Child Until 12 years old included)

  • Partial sea view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Sea View (No children included)

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite Sea View (No children included)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite Sea View ( 1 Child Until 12 years old included)

A hotel room with a large bed, two bedside tables, a lamp, a chair, and a balcony with a view of palm trees.

Junior Suite Sea View ( 1 Child Until 12 years old included)

  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Sea View (2 Children under 12 years old included)

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite Sea View (2 Children under 12 years old included)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Single Use)

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite (Single Use)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Spa | Single Use)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Junior Suite (Spa | Single Use)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (Single Use)

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite, Partial Ocean View (Single Use)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Corner (Single Use)

A hotel room with a large bed, two bedside tables, a lamp, a chair, and a balcony with a view of palm trees.

Junior Suite, Corner (Single Use)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Single Use)

A tropical resort with palm trees, a beach, and a pool area.

Junior Suite, Ocean View (Single Use)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Premium | Single Use)

A large bed with white linens, a wooden headboard, and two bedside tables with lamps.

Junior Suite (Premium | Single Use)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Spa)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Junior Suite (Spa)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite, Partial Ocean View

  • Partial sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Corner

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite, Corner

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Premium)

A large bed with white linens, a wooden headboard, and two bedside tables with lamps.

Junior Suite (Premium)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Penthouse, Oceanfront (Suite | Single Use)

A spacious bedroom with a large bed, a nightstand, a lamp, and a view of palm trees through a balcony.

Penthouse, Oceanfront (Suite | Single Use)

  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Penthouse, Oceanfront (Suite)

A spacious bedroom with a large bed, a nightstand, a lamp, and a view of palm trees through a balcony.

Penthouse, Oceanfront (Suite)

  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Junior Suite

9.0 out of 10
Wonderful
(25 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Single Use | Near Pool)

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite (Single Use | Near Pool)

  • 431 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Near Pool)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Junior Suite (Near Pool)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Upper Floor Single Use)

A hotel room with a large bed, a sofa, a desk, a TV, and a balcony with a view of palm trees.

Junior Suite (Upper Floor Single Use)

  • 431 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Upper Floor )

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Junior Suite (Upper Floor )

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Ground Floor)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Junior Suite (Ground Floor)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Garden Access)

A hotel room with two beds, a balcony with a view of palm trees, a wooden headboard, and a green lamp on the nightstand.

Junior Suite (Garden Access)

  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Ocean Front)

A hotel room with a large bed, two bedside tables, a small desk, a chair, and a balcony with a hammock.

Junior Suite (Ocean Front)

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ground Floor (Single Use)

A hotel room with a large bed, two bedside tables, a lamp, a chair, and a balcony with a view of palm trees.

Junior Suite, Ground Floor (Single Use)

  • 431 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Single Use, Garden Access)

A hotel room with a large bed, two bedside tables, a lamp, a chair, and a balcony with a view of palm trees.

Junior Suite (Single Use, Garden Access)

  • Garden view
  • 431 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Single Use, Ocean Front)

A hotel room with a large bed, two bedside tables, a lamp, a chair, and a balcony with a view of palm trees.

Junior Suite (Single Use, Ocean Front)

  • Sea view
  • 431 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

A large bed with a wooden headboard, a bedside table with a lamp, and a view of palm trees through a window.

Suite Junior with Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 559 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite Junior with Garden View

A hotel room with two beds, a balcony with a view of palm trees, and a wooden accent wall.

Suite Junior with Garden View

  • Garden view
  • 559 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 Queen Bed

About the neighborhood

Mata de São João

Located in Açu da Torre, Iberostar Selection Praia do Forte - All Inclusive is within 2 miles (3 km) of sights such as Timeantube Lagoon and Klaus Peters Municipal Natural Park.
View more Resorts in SalvadorOpens in a new window

What's nearby

  • Timeantube Lagoon - 11 min drive - 4.5 miles
  • Sapiranga Ecological Reserve - 11 min drive - 5.7 miles
  • Dona Zilda Waterfall - 12 min drive - 7.1 miles
  • Praia do Forte Beach - 13 min drive - 5.4 miles
  • Tamar Project Turtle Sanctuary - 14 min drive - 5.9 miles

Getting around

  • Deputado Luis Eduardo Magalhaes Intl. Airport (SSA) - 62 min drive

Restaurants

  • ‪Reataurante Pelô - ‬2 min walk
  • ‪Restaurante Maresias - ‬4 min walk
  • ‪Iberostar Maj Tai Restaurante Oriental - Praia do Forte - ‬1 min walk
  • ‪Restaurante La Palma Ibero Star Bahia Praia Do Forte - ‬9 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Iberostar Selection Praia do Forte - All Inclusive

Iberostar Selection Praia do Forte - All Inclusive features a golf course, a full-service spa, and 5 outdoor pools. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a nightclub, a children's pool, and a gym.
32-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, balconies, and coffee makers.
Guests can play rounds at the 9-hole golf course. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

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  • Breakfast included
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Property amenities

Restaurants on site

  • Bahiano Odoia
  • Bistró
  • Mexicano Maresia
  • Novecento
  • Pelo Buffet

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 25 years old.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Praia Forte
Iberostar Praia Forte All Inclusive All-inclusive property
Iberostar Praia Forte All Inclusive Mata de Sao Joao
Iberostar Selection Praia Forte All Inclusive Mata de Sao Joao
Iberostar Selection Praia Forte All Inclusive
Iberostar Selection Praia do Forte All Inclusive
Iberostar Praia do Forte All Inclusive

Frequently asked questions

Are there all-inclusive rates at Iberostar Selection Praia do Forte - All Inclusive?

Iberostar Selection Praia do Forte - All Inclusive is an all-inclusive resort and rates come with all meals.

Are free cancellation options available at Iberostar Selection Praia do Forte - All Inclusive?

Iberostar Selection Praia do Forte - All Inclusive provides free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

Is there a spa at Iberostar Selection Praia do Forte - All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Iberostar Selection Praia do Forte - All Inclusive have a casino on the premises?

No, Iberostar Selection Praia do Forte - All Inclusive doesn't have a casino.

Does Iberostar Selection Praia do Forte - All Inclusive have a restaurant that serves breakfast?

Yes, Iberostar Selection Praia do Forte - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Iberostar Selection Praia do Forte - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Iberostar Selection Praia do Forte - All Inclusive.

Does Iberostar Selection Praia do Forte - All Inclusive host weddings?

There are wedding services available at Iberostar Selection Praia do Forte - All Inclusive if that's in your vacation plans.

Iberostar Selection Praia do Forte - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 93 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, professional and courteous staff and family-friendly
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food has to improve a lot! Fruits were not ready to eat!!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Attentive staff. A great stay overall!
Stayed 7 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness
The resort is not 5 stars. The rooms are nice, the rerritory isspacious, but layout is inconvenient, service is below average, and resort has numerous maintenence issues. The food is inconsistent. Coffee in main breakfast restaurant was terrible, kitchen was often smelling burnt food. Employees are disengaged and dont seem to care about doing a good job. It is definately overpriced. I wouldnt recommend staying there.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent moment there, it was the best resort all inclusive in my life, amazing food and high quality drinks. I am really happy.
Stayed 5 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities
Food has too much salt.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

Delicious food, very comfortable room, amazing amenities area. The pool without any kind of animation is the best! Very calm and suitable for relaxing!
Lobby view
Lobby view
Access to restaurant
Overall vibes
Stayed 4 nights in Nov 2022
Verified review

4/10 Poor

Liked: Cleanliness, amenities
Meals were average at best even the so called speciality resteraunts we are not big drinkers Air con would no go lower than 24 the whole trip and they never fixed our fan many times they just hang up as they don’t speak English
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
The property is beautiful, but the staff will leave you wanting more. This is a beautiful resort in a beautiful location. We found however compared to all inclusive resorts in other countries, the staff just had no desire to please the guests. There was no urgency or willingness to help. They just show up and do their jobs. Which for some people may be fine, but we are used to extreme levels of hospitality at all inclusive resorts. It all started from check in. We checked in after midnight which meant that the staff member who dropped us at our rooms was giving us a tour of the property in the pitch black. This left us to figure everything out ourselves the next day even though we explained to staff we got in late. Next was the housekeeping. The rooms were muggy and moldy. The bed was made but there was never a clean smell. In fact, it smelled like a dirty mop was being used. Next is concierge. There were instances on property that we discovered had an upcharge. When we asked about these restricted areas, we were only told, this is for prestige members. No one asked us if we wanted to become prestige members. Concierge didn’t make any effort to book reservations or excursions for us. Granted, we did not seek out any excursions, but again, the general lack of urgency from staff was not what we were used to. This is the first all inclusive vacation in my life where I tipped less than $50 the whole trip. Only the nice lady at breakfast went above and beyond. Would not recommend
Stayed 5 nights in Apr 2026
Verified review

4/10 Poor

Disliked: Amenities
Terrible experience. Check-in was a total mess for 7 people and 4 rooms. 86 year old placed on a third floor of a building without an elevator. Had to argue to make them correct it. Actually none of the buildings in this Resort are accessible. None of them have elevators although this place was build in 2008 (no excuses that it’s an old property). Distances between rooms, restaurants, pools and lobby are huge, paved with irregular pavers. Wheelchairs are impossible to use due to the irregular surfaces. Internal golf cart system to transport elderly people is offered but waiting times were so long that we gave up using it. Signage providing directions throughout the property are almost non-existent. Impossible to know where you have to go to get to your building. Dozens of people lost throughout the property every day, begging for directions, totally frustrated. Majority of the staff doesn’t seem to be happy, although very few exceptions were very attentive and supportive. App that is highly recommend by the staff upon check-in is useless. Scheduling of Resort activities is never updated and internal map directions are also outdated. I learned that it doesn’t work because Spain is responsible for keeping it updated, so any local changes to activities have to be informed to Spain by email before they can update the App. Note: Spain is 5 hours ahead in time zone. Total non-sense. Pools were really good and food and drinks abundant and of good quality. I’ll never go back.
Stayed 7 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A infra estrutura do hotel é maravilhosa. A equipe sempre muito atenciosa e prestativa, porém, entendo que num hotel com esse padrão e com esse preço, falta alguns detalhes que fariam uma diferença positiva em nossas estadias. Falta serviço de praia, até para disponibilizar cadeiras é difícil encontrar alguém para atender. O restaurante principal (Pelô), oferece grande variedade, porém, pratos muito iguais. Não existe um simples filé de frango. E por fim, o que mais pesou para uma avaliação menos positiva, foi a limpeza do quarto e principalmente do banheiro.
Stayed 7 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Estrutura ótima, quarto e banheiro muito bons e espaçosos. Porém comida ruim, tudo sem graça, sem tempero. As sobremesas lindas, mas todas com o mesmo gosto de nada. Encontramos barata no quarto 3 vezes, além do cheiro de esgoto no banheiro todos os dias, especialmente pela manhã. Gatos por todo hotel, inclusive dentro do restaurante principal. Muito caro pelo o que oferece, não achei que valeu a pena.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Não tem agua mineral, só agua de filtro ,
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito bom, porém poderia haver mais manutenção dos quartos, pois a torneira da banheira estava quebrada e tinha mais algum problemas de manutenção
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Resort muito bom, penso que precisa de mais banheiros na área da piscina, no que se refere ao atendimento precisa melhorar mais, pois há um visível desconforto e descontentamento de alguns profissionais mas que não tem culpa por estarem ali, uma renovação constante é bom ter. Sou hóspede assíduo do lugar e por isso vejo sempre as mesmas necessidades. Posso avaliar em varias situações.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
O hotel realmente é especial com tudo a vontade, academia excelente, quartos bons mas o que nos deixou chateado foi quando chegamos e deparamos com um problema .. fiz a reserva para uma pessoa e na verdade era o casal .. na hora de entrar no hotel a atendente nos disse .. a moça que nós atendeu muito simpática e atenciosa e viu que realmente erramos .. aí nós passou o valor para a outra pessoa quase igual ao que tinha pago .. muita diferença e absurdo, tentando ali falar com o hotéis.com que imediatamente já entrou em contato mas tb não resolveu sobre o valor .. e a gerente com cara de deboche e fazendo pouco caso do meu problema, ficamos super chateado com a atitude dela de nem querer resolver o nosso problema. Queria cobrar o valor que era muito acima do que pagamos e inclusive mostra só o valor da cotação na época que fechamos no site do hotel .. ( péssima funcionará ) enfim pagamos o que estavam pedindo pq não queríamos estragar nossa viagem Depois pessoal de relações públicas entrou em contato com a gente e pediu para voltar na recepção e deu desconto de 900,00 .. não é muito mas valeu o desconto .. pois pagamos 4700,00 a mais Me senti assaltado .. paguei 4000 a mais da cotação que já tinha com eles na época que fechei .. gostei mas dificilmente voltarei por essa atitude ..
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vlw a Pena cada dia aqui no Iberostar. Tudo de alta qualidade. Equipe de funcionários muito bem preparada.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sempre entregando com qualidade e otimo atendimento. Boa variedade de restaurantes e bebidas, atendimento impecavel. Quartos espaçosos. Notei uma melhora com relacao a ultima vez que fui, em 2021, que já havia sido muito boa. Destaco o atendimento impecável da equipe do Star Prestige, opção esta que vale muito a pena, pelas comodidades e variedades apresentadas. Fomos com um bebê de 6 meses e não houve nenhum problema, pelo contrário, tudo que precisávamos erámos prontamente atendidos.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima estadia. Recomendo para quem quiser descontrair e passar momentos inesquecíveis
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi tudo excelente! Obrigado por tudo, principalmente pelo Upgrade de quarto. Conseguimos ficar próximo à piscina, utilizar a Babá eletrônica e curtir enquanto nosso Bebê dormia tranquilamente no ar-condicionado. Sem isso, não seria possível e a experiência teria sido outra. Obrigado mesmo, de verdade!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo perfeito
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Resort bem completo, serviço de all inclusive com comidas e bebidas à vontade, várias opções de restaurantes, quarto amplo, academia maravilhosa, piscinas lindas, com opção de piscina mais calma, bar molhado com vários drinks, enfim super recomendo!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo impecável, vale a pena a experiência
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel confortável, banheiro precisa de uma modernização, muito antigo e sem manutenção, mal cheiro horrível no banheiro, acredito ser da madeira do armário da pia, limpeza razoável, cama muito boa e enxoval de cama e banho bons.
Stayed 4 nights in Apr 2026

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