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PortAventura Hotel Gold River

4.0 star property
Family-friendly hotel with 3 outdoor swimming pools connected to the convention center in Vila-Seca
VIP Access

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Photo gallery for PortAventura Hotel Gold River

Minibar, in-room safe, desk, laptop workspace
Property video
Interior detail
Terrace/patio
3 outdoor pools, pool umbrellas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Avda Alcalde De Pere Molas s/n, Vila-Seca, Tarragona, 43480
  • Place, PortAventura World
    ‪8 min walk‬
  • Place, PortAventura Caribe Aquatic Park
    ‪8 min walk‬
  • Place, Ferrari Land
    ‪9 min walk‬
  • Airport, Reus (REU)
    ‪9 min drive‬
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Room options

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Room Callaghan, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room Callaghan, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

8.6 out of 10
Excellent
(4 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room Callaghan, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room Callaghan, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

9.0 out of 10
Wonderful
(2 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

9.0 out of 10
Wonderful
(9 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

7.6 out of 10
Good
(7 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

8.6 out of 10
Excellent
(8 reviews)
  • 258 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sleeps 5
  • 2 Twin Beds and 2 Queen Beds

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • 258 sq ft
  • Sleeps 5
  • 2 Twin Beds and 2 Queen Beds

View all photos for Superior Room Callaghan, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room Callaghan, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room Callaghan, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Superior Room Callaghan, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 2 Double Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Standard Room (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, laptop workspace

Standard Room (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Vila-Seca

PortAventura Hotel Gold River places you within a mile (2 km) of PortAventura World and PortAventura Caribe Aquatic Park. This 501-room, 4-star hotel has 3 outdoor pools along with a water park and a restaurant. Located centrally in Vila-Seca, it's connected to the convention center and also close to Ferrari Land and Llevant Beach.

What's nearby

  • PortAventura World - 8 min walk - 0.5 miles
  • PortAventura Caribe Aquatic Park - 8 min walk - 0.5 miles
  • Ferrari Land - 9 min walk - 0.5 miles
  • Illuminated Fountain - 3 min drive - 1.4 miles
  • Lumine Mediterránea Beach Club & Golf Community - 4 min drive - 1.3 miles

Getting around

  • Vila-Seca Station - 6 min drive
  • Barcelona El Prat Airport (BCN) - 91 min drive

Restaurants

  • ‪Cervecería de l'Estació - ‬12 min walk
  • ‪Buffet Bohio - ‬7 min drive
  • ‪Mediterrània - ‬13 min walk
  • ‪Cafe Saula - ‬13 min walk
  • ‪Bora Bora - ‬13 min walk

About this property

PortAventura Hotel Gold River

Family-friendly hotel with 3 outdoor swimming pools connected to the convention center in Vila-Seca
Guests of PortAventura Hotel Gold River have access to 3 outdoor pools, a water park, and a children's pool. There's free parking and a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a seasonal outdoor pool, and an arcade/game room.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Minibars, hair dryers, and safes are also available. Change of towels is available on request.
3 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a water park (surcharge).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buffet Grand Hall
  • Gold River Saloon
  • Opera House
  • The Callaghan’s
  • The River Bar

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Shopping
  • Theme park character encounters
  • Water park

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • High chair
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Theme park character encounters
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15.50 per person
  • Towels fee: EUR 15 per person, per stay (or guests may bring their own)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; swimming pool

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.
Property Registration Number HT-000855

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • PortAventura Hotel Gold River caters to LGBTQ+ guests.
  • The seasonal pool is open from April to October.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

PortAventura Gold River
PortAventura Gold River Vila-Seca
PortAventura Hotel Gold River Theme Park Tickets Included Salou
PortAventura Hotel Gold River Vila-Seca
PortAventura Hotel Gold River Theme Park Tickets Included
PortAventura Gold River Theme Park Tickets Included Salou
PortAventura Gold River Theme Park Tickets Included

Frequently asked questions

What can I see around PortAventura Hotel Gold River?

This hotel is located in Vila-Seca, a short 15-minute walk from PortAventura World and also 16 minutes on foot from Ferrari Land. You'll also find La Pineda Beach and Illuminated Fountain within a short drive.

Is parking available on site at PortAventura Hotel Gold River?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Does PortAventura Hotel Gold River have a casino on the premises?

No, PortAventura Hotel Gold River doesn't have a casino.

Is there an indoor pool at PortAventura Hotel Gold River?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. The seasonal pool is normally open from April until October.

Is PortAventura Hotel Gold River a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 3 outdoor pools, a bar, and a restaurant.

Does PortAventura Hotel Gold River have a hot tub?

No, this hotel doesn't have a spa tub.

Does PortAventura Hotel Gold River have a restaurant that serves breakfast?

Yes, PortAventura Hotel Gold River serves buffet breakfast for a surcharge each morning at Buffet Grand Hall.

Does PortAventura Hotel Gold River allow pets to stay for free?

No, pets aren't allowed at PortAventura Hotel Gold River.

Does PortAventura Hotel Gold River have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from PortAventura Hotel Gold River?

The closest major airport to PortAventura Hotel Gold River is Reus (REU), which is 6.1 mi away (30 minutes by car).

Are there rooms with balconies that I can book at PortAventura Hotel Gold River?

Yes, some guestrooms at PortAventura Hotel Gold River offer a balcony.

PortAventura Hotel Gold River Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 365 out of 790 reviews
Rating 8 - Good. 273 out of 790 reviews
Rating 6 - Okay. 96 out of 790 reviews
Rating 4 - Poor. 34 out of 790 reviews
Rating 2 - Terrible. 22 out of 790 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Will

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall some of the staff in the parks were incredibly rude. Overall the hotels fine, but the efficiencies of the park and hotel operations really let things down.
Stayed 3 nights in Sep 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Staff friendly Bar prices reasonable Room lovely
Stayed 2 nights in Sep 2025

8/10 Good

Charlotte

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food in the park is terrible and expensive and the food times at the hotel are very strange ended up spending extra to go into Salou for edible food
Stayed 3 nights in Aug 2025

10/10 Excellent

Melinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody very friendly ,beautiful place, easy access to the theme park ,very good place for children
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and what a super resort, direct park entrance was a massive bonus and just a short walk
Stayed 1 night in Aug 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Sally Ann

Liked: Cleanliness, amenities, property conditions & facilities
Nicely themed comfortable beds Nice food
Stayed 3 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the overall visit, facilities were great, buffet was well organised! Unfortunately I did have someone next to me who had a child making a lot of noise so it did mean not much sleep, but would happily return! Staff were very friendly also!
Stayed 2 nights in Jun 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value, limited amenities.

Room was nice, the hotel itself is themed amazingly. The main buffet was a bit of a scrum with huge lines but ultimately staff worked with urgency and got people through. Very much organised chaos. Reception were excellent, they had our room ready when we arrived at 9am and offered us a late checkout too. Proximity to the park is also a huge plus. For a four star hotel I would have expected more in room amenities, like a working extractor fan, amenity kits in the bathroom, a second pillow, but overall as a place to crash after a long day in the park it worked quite well.
Stayed 4 nights in Apr 2025

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our stay!
Stayed 2 nights in Apr 2025

6/10 Okay

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One park closed and the other partially open

I booked this hotel mainly because park entrances were included, but to my surprise, only one of the two parks advertised (Ferrari Land) was open. Even the open park had maybe 15% of the attractions running. I understand it might be seasonal, but this should have been clearly disclosed at the time of booking, not something to find out after arriving.
Stayed 1 night in Mar 2025

10/10 Excellent

Eberechukwu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Clean friendly staff nice food and easy access to the park
Stayed 3 nights in Apr 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Pninit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at the PortAventura Gold River Hotel. We stayed in the Wild West area—it was incredible! The setting was so immersive, the kids were thrilled, and everyone we met was super friendly. I highly recommend it for a fun family getaway!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel with direct access to park

Check in was slow as room wasn't ready even until about 4pm so we had to wait at the lobby for about an hour which was a bummer as we had rushed to end our half day tour by 3pm. Hard to figure out where our room was from the map as we had to head outdoors and identify the right building. Dinner timing is a little restrictive as need to prebook a timeot and it's difficult to get the time slot you want on the first day since those who stayed the night before would have done it way earlier. Direct park access was great though, so I would recommend still because of that.
Stayed 2 nights in Dec 2024

4/10 Poor

fawad

Stayed 1 night in Dec 2024

8/10 Good

ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jake

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mr colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Awrad

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Reception staff were not helpful at all, provided with a room with poor air condition I asked to be fix but nothing changed. requested for a taxi reservation and they inform me that they did the reservation, but they did not, and I ended up wasting 40 min waiting. the hotel serve a dinner which ends at 10 PM and after 10 there is no other food option but the bar which served only one type of sandwich on that night, tried to order food from outside but the hotel did not allow the driver to come in! their first justification was that the hotel policy don't allow ordering food from outside restaurants, because the hotel provides food and drink! then when I asked them so if I show up coming from outside with food would you stop me and not allow me to enter the hotel? they said no! they just did not have a proper justification for not allowing the driver to come in, I agreed to go to him myself but because of the heavy rain condition I asked for a golf cart to take me at the gate and of course they refused! the hotel has another strange policy, if you have the VIP reservation then you are allowed to enter the park at the day of your check in even prior checking in time which is at 3. but if you arrive before 3 you will be paying a luggage storage fees if you left your luggage with them to enjoy the VIP access! couldn't the hotel provide a luggage storage for VIP reservations! will never stay at the hotel again
Stayed 2 nights in Nov 2024

8/10 Good

Clive

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

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