Crowne Plaza Resort Salalah5.0 out of 5.0
Recent guest reviews
I checked in in mid August, I reached the hotel earlier than check-in time about 2 hours, the reception stuff was able to checked me in at the moment, and upgrade my room to suite since I had platinum member with Marriott. the place is great, it has nice spot next to the beach. the only thing I recommend to invest in and improve is the food of the hotel. there is a room for improvement for overall food quality. also less food selection in room food. I would reserve again with Crowne Plaza again.
By far the Worst hotel ever. Now Its been more that 16 hours without water in my Villa. I cannot use the bathroom or take shower, whenever I call the reception they say it will come back after 20 Min and they have been saying that since yesterday. I never thought that a 5 stars hotel will have this problem until now. Thanks crown plaza for running my trip and the only memory that I have from this country is my horrible experience in you hotel. Also, all the thanks to you that I will never ever use crowne plaza internationally.
Salalah is a tropical city in South of Oman. during the hot summer months in the Middle East , Salalah enjoys much cooler temperatures and lush tropical greenery everywhere ! The mountains North of Salalah become popular attractions for normal holiday makers as well as adventurers . Because of the continues rains in the mountain waterfalls, rapids and fresh water pools form in the mountains.
Our experience with Crowne Plaza Salalah was generally on the positive side. There were some hiccups - rooms were worn-out, bed sheets were damp-ish, furniture had that musty odour, day-trips from the concierge were a rip-off (300 USD for 2 half day trips), pools were littered with bird feathers, beach was off-access even for sitting and the food at the Darbat restaurant was not up to 5* standards (rather the food was outright terrible in terms of variety as well as flavours). But the reason why we still would give it a 4 out of 5 is simply because of the superb staff and their service. We were given morning 5 am early check-in at no extra cost, room upgrade, free room dine-in breakfast because of a 45 minutes delay, flawless pick-up and drop from airport, discounted spa services (<6USD for a one hour Balinese massage) and overall courteous service by everyone at the resort. Salalah was way more than what we had expected and Crowne Plaza deserves a fair amount of credit for that.
We stayed at Crowne Plaza for 3 nights and our stay was very very good.the property is great with all the facilities but what made the stay special was the hospitality of the staff. They are very caring and treat you like family. Upon check in we were given print outs of the activities to do around Salalah. And even the staff at Darbat restaurant are very sweet. They used to make our daily morning breakfast very comfortable. On the third night my husband fell sick with food poisoning (ple avoid any food for the small restaurants on the streets) and the front office team was very helpful. Special thanks to Mr. Nigel and Mr. Darshana. Mr. Darshana even went out of his way on the day of Eid to get us medicines from the pharmacy. Due to eid many pharmacies were closed but finally he got hold of the meds and we were able to rest. A big thank you to all the staff for caring so very much.
I liked the hotel ocean view and friendly staff who are happy to help. The hotel is an old one so all interiors are classical traditional one. Business meetings were in the adjacent building that was good from business side. The Price is above average. Hotel is close to Taxi parking and few minutues from street shops for banana and cocunut.
Crowne Plaza Salalah resort needs to be more modernized since furniture is out of date especially the main lobby , Darbat restaurant serving mainly breakfast is quite small ( eggs & pancake station has only one staff & you have to wait in line) breakfast variety is limited & daily repeated. Same thing for the Dolphin restaurant. The amazing Ocean location is not brilliantly used since for some people just sitting opposite the Ocean is a joy by itself. The resort has large space areas with Golf yards & kids playing area in addition to swimming pools , Spa included. Shuttle service back & forth the airport is daily available. Free Wifi , ATM machine & car parking is also available. Musoud from room service was helpful & efficient. The resort was over priced for its services. NK
During our weekend stay at this hotel which we used a few times in the past , we where dissapointed how the hotel actually went backwards. The hotel reception is very busy and do not pay attention to detail. It looks they overworked and tired. The room we stayed in smell like mold with strong smoking. It is old and outdated. I am upset with myself that I excepted the conditions. The rooms are very expensive and these days there are more choices in Salalah. The first night we used the restuarant outside at the seashore and too say the least , it was one of the worst in a long time . Thankfully there are choices outside in Salalah. In general from the breakfast up to the coffee in the lobby, the hotel dissapointed a lot. We enjoyed Salalah and the surroundings a lot and participated in the Salalah Fun run . Cool people and apart from the hotel location, we will definitely look somewhere else next time.
Oman is one of the most beautiful countries I visited while I was working in the Middle East. It has been awhile since I have been back so Im sure there has been improvements to this hotel. It was a great place to stay and had everything one would need as far as modern conveniences. The staff was helpful, professional and friendly.
Our short stay in Salalah was amazing due to both the hotel and the places we visited while there. The Crowne Plaza was gorgeous. Our room had an amazing beach view and was located above the pool. The staff gave us a very friendly welcome, gave a turn down service in the evening. The breakfast had good quality food and an above average variety- with some very special touches. I'm planning to come back!
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 688 reviews