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THE MARK GRAND HOTEL

3.0 star property
Hot springs hotel with 2 restaurants connected to a shopping center in Saitama

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Photo gallery for THE MARK GRAND HOTEL

Gym
2 indoor pools
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Reception
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Breakfast available
  • Pool
  • Spa

Explore the area

View in a map
3-2 Shintoshin Chuoku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪6 min walk‬
  • Place, Saitama Super Arena
    ‪8 min walk‬
  • Place, The Museum of Modern Art, Saitama
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)

Room options

View all photos for Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, desk, blackout drapes

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, desk, blackout drapes

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, desk, blackout drapes

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, desk, blackout drapes

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, desk, blackout drapes

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, desk, blackout drapes

Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • 258 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, Non Smoking (Check out time: 10:00)

Standard Single Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, desk, blackout drapes

Standard Single Room, Non Smoking (Check out time: 10:00)

  • 205 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Double Room, Non Smoking (Check out time: 10:00)

Basic Double Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, desk, blackout drapes

Basic Double Room, Non Smoking (Check out time: 10:00)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Non Smoking (Check out time: 10:00)

Free minibar, in-room safe, desk, blackout drapes

Twin Room, Non Smoking (Check out time: 10:00)

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking (Check out time: 10:00)

Free minibar, in-room safe, desk, blackout drapes

Standard Twin Room, Non Smoking (Check out time: 10:00)

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (Check out time: 10:00)

Superior Twin Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, desk, blackout drapes

Superior Twin Room, Non Smoking (Check out time: 10:00)

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Saitama

Located in Chuo Ward within a short walk of Saitama Super Arena, THE MARK GRAND HOTEL is within a few miles (5 km) of other popular sights such as Omiya Park. This 34-room, 3-star hotel has 2 indoor pools along with a full-service spa and 2 restaurants. It's connected to a shopping center in central Saitama and also close to Railway Museum and Omiya Bonsai Art Museum.

What's nearby

  • Keyaki Hiroba - 6 min walk - 0.4 miles
  • Saitama Super Arena - 8 min walk - 0.5 miles
  • Japan Mint Saitama Museum - 14 min walk - 0.8 miles
  • The Museum of Modern Art, Saitama - 4 min drive - 1.3 miles
  • Saitama City Space Theater - 5 min drive - 1.7 miles

Getting around

  • Saitama-Shintoshin Station - 8 min walk
  • Haneda Airport (HND) - 89 min drive

Restaurants

  • ‪EXCELSIOR CAFFÉ - ‬9 min walk
  • ‪ロッテリア - ‬9 min walk
  • ‪サイゼリヤ - ‬4 min walk
  • ‪麺家 紫極 - ‬8 min walk
  • ‪杵屋 さいたま新都心店 - ‬9 min walk

About this property

THE MARK GRAND HOTEL

Hot springs hotel with 2 restaurants connected to a shopping center in Saitama
Guests of THE MARK GRAND HOTEL have access to a full-service spa, 2 indoor pools, and a gym. Self parking is offered for JPY 1500 per night. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include 3 hot tubs, a sauna, and free WiFi in public areas.
32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and toothbrushes and toothpaste. Other standard amenities include free minibar items, safes, and desks. Housekeeping is available on request.
2 indoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Central Wellness Club. The spa is equipped with a sauna. The spa is open select days. There are hot springs/mineral springs on site.

Similar properties

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  • Breakfast available
8.8 out of 10, Excellent, 1,000 reviews
$85 nightly
The price is $94
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Covered extended parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • sereno
  • 日本料理 秋ヶ瀬

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 4,489 square feet of conference space
  • 6 meeting rooms

Full-service spa

  • Hot/mineral springs
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Covered self parking fee: JPY 1500 per night (in/out privileges)
  • Covered extended parking fee: JPY 1500 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 7:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

THE MARK GRAND HOTEL Hotel
THE MARK GRAND HOTEL Saitama
THE MARK GRAND HOTEL Hotel Saitama

Frequently asked questions

Is a free cancellation option available at THE MARK GRAND HOTEL?

THE MARK GRAND HOTEL offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

What's there to see near THE MARK GRAND HOTEL?

This hotel is situated in Chuo Ward within a short 11-minute walk of Saitama Super Arena and also 8 minutes on foot from Keyaki Hiroba. You'll also find Omiya Park and Nack5 Stadium Omiya within a short drive.

Is there parking available at THE MARK GRAND HOTEL?

Yes, covered parking is offered for JPY 1,500 per night with in/out privileges.

Is there a spa at THE MARK GRAND HOTEL?

Central Wellness Club is the hotel's full-service spa and services include hot springs. The spa is not open daily but only on select days.

Does THE MARK GRAND HOTEL include a casino?

No, THE MARK GRAND HOTEL doesn't have a casino.

Will I find an indoor pool at THE MARK GRAND HOTEL?

Yes, this hotel has 2 indoor pools along with 3 hot tubs. Guests have pool access between 10:00 AM and 7:00 PM.

Is THE MARK GRAND HOTEL good for couples?

There are plenty of amenities for couples at this hotel, including 2 indoor pools, a bar, and 2 restaurants.

Does THE MARK GRAND HOTEL have a hot tub?

Yes, guests can enjoy 3 spa tubs at this hotel.

Does THE MARK GRAND HOTEL feature a restaurant that includes a breakfast menu?

Yes, THE MARK GRAND HOTEL has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will THE MARK GRAND HOTEL allow pets to stay free of charge?

No, pets aren't allowed at THE MARK GRAND HOTEL.

Are there connecting rooms at THE MARK GRAND HOTEL?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to THE MARK GRAND HOTEL?

The closest major airport to THE MARK GRAND HOTEL is Haneda Airport (HND), which is about 25 mi away.

Are there rooms with balconies that I can book at THE MARK GRAND HOTEL?

No, there aren't any guestrooms with balconies at THE MARK GRAND HOTEL.

Reviews

THE MARK GRAND HOTEL Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 41 out of 56 reviews
Rating 8 - Good. 10 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

Reviews

10/10 Excellent

Phyllis, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff, awesome facilities complimentary drinks
Stayed 2 nights in Aug 2025

10/10 Excellent

Phyllis, Portsmouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite despite the communication barrier. Hotel was nice, clean and airy. Complimentary drinks was very good
Stayed 3 nights in Aug 2025

10/10 Excellent

Nubia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

FAN

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Steven, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a beautiful hotel and spacious room. Wish we could have stayed longer than just overnight. Within walking distance to a couple of train stations.
Stayed 1 night in Oct 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable hotel with large room and for a very fair price
Stayed 1 night in Oct 2024

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024

8/10 Good

Federico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A very good stay at a modern and pleasant hotel. Staff are friendly and their service is good. The main issue for me was that the gym, whose management is outsourced and caters mainly to the local population, only opens at 9 am and is closed all day on Mondays. This makes it really inconvenient for business travellers that try to stay fit by working out early before the business day begins. Furthermore the gym attracts a charge of JPY 1100 that needs to be settled at entry and cannot be charged to the room
Stayed 2 nights in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Best hotel I have ever stayed at. Will stay again
Stayed 8 nights in Sep 2024

10/10 Excellent

Kiryong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 것이 완벽한 숙소였다. 또 방문할 것이다.
Stayed 1 night in Aug 2025

10/10 Excellent

Kiryong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kiryong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

miki

Liked: Cleanliness, property conditions & facilities
快適でした。またきます。
Stayed 1 night in Aug 2025

10/10 Excellent

??

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が美味しい
Stayed 1 night in Aug 2025

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

RUMIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋が角部屋で静かに過ごすことが出来ました。 また、お部屋のお陰で駐車料が無料になりました。 埼玉に来る時はまた利用したいです。(今回2回目の利用です。)
Stayed 1 night in Aug 2025

8/10 Good

miura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Yumi

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
当日予約でしたので、安価で眺めの良い客室に泊まれました。コンビニもホテルの2階にあり便利。 客室の冷蔵庫の飲み物が無料も嬉しかった。 高齢の母を連れていたので、シーツを汚してしまったが客室係の方が、洗濯で落ちるので大丈夫です、と対応して下さいました。部屋は雰囲気が良く、きれいでした。
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ラウンジ

駅から遠いのが唯一の難点でした。それ以外はラウンジでの飲み物サービスが最高でした。
Stayed 2 nights in Jun 2025

10/10 Excellent

YUMIKO

何度も
Stayed 1 night in May 2025

10/10 Excellent

Shinichi

Stayed 1 night in May 2025

10/10 Excellent

Yoshika

Stayed 1 night in Apr 2025

10/10 Excellent

AZUSA

Stayed 1 night in Mar 2025

10/10 Excellent

YUMIKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
眺めがよく、部屋はもちろんホテル全体とてもきれいです。今回は13階でしたので湯船とシャワーが別になっていることも嬉しいポイントです。また伺いたいです。
Stayed 1 night in Feb 2025