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THE MARK GRAND HOTEL

3.0 star property

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2 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Lobby
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Property entrance
Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
3-2 Shintoshin Chuoku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪6 min walk‬
  • Place, Saitama Super Arena
    ‪8 min walk‬
  • Place, Cocoon City
    ‪12 min walk‬

Room options

View all photos for Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Wide Double Room, Non Smoking (10 AM Checkout)

Wide Double Room, Non Smoking (10 AM Checkout) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Wide Double Room, Non Smoking (10 AM Checkout)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Check out time: 10:00)

Twin Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Twin Room, Non Smoking (Check out time: 10:00)

  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking (Check out time: 10:00)

Standard Twin Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room, Non Smoking (Check out time: 10:00)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (Check out time: 10:00)

Superior Twin Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Superior Twin Room, Non Smoking (Check out time: 10:00)

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

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About the neighborhood

Saitama

Located in Chuo Ward within a short walk of Saitama Super Arena, THE MARK GRAND HOTEL is within a few miles (5 km) of other popular sights such as Omiya Park. This 34-room, 3-star hotel has 2 indoor pools along with a full-service spa and 2 restaurants. It's connected to a shopping center in central Saitama and also close to Railway Museum and Omiya Bonsai Art Museum.

What's nearby

  • Keyaki Hiroba - 6 min walk - 0.4 miles
  • Saitama Super Arena - 8 min walk - 0.5 miles
  • Cocoon City - 12 min walk - 0.7 miles
  • The Museum of Modern Art, Saitama - 4 min drive - 1.3 miles
  • Yono Park - 4 min drive - 1.3 miles

Getting around

  • Saitama-Shintoshin Station - 12 min walk
  • Haneda Airport (HND) - 99 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪EXCELSIOR CAFFÉ - ‬9 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪杵屋 さいたま新都心店 - ‬9 min walk
  • ‪麺家 紫極 - ‬9 min walk

About this property

THE MARK GRAND HOTEL

Guests of THE MARK GRAND HOTEL have access to a full-service spa, 2 indoor pools, and a gym. Self parking is offered for JPY 1500 per night. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include 3 hot tubs, a sauna, and free WiFi in public areas.
32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and toothbrushes and toothpaste. Free minibar items and safes are other standard amenities. Housekeeping is available on request.
2 indoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Central Wellness Club. The spa is equipped with a sauna. The spa is open select days. There are hot springs/mineral springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Covered extended parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • sereno
  • 日本料理 秋ヶ瀬

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 4,489 square feet of conference space
  • 6 meeting rooms

Full-service spa

  • Hot/mineral springs
  • Sauna
  • Spa open select days

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Covered self parking fee: JPY 1500 per night (in/out privileges)
  • Covered extended parking fee: JPY 1500 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 7:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

THE MARK GRAND HOTEL Hotel
THE MARK GRAND HOTEL Saitama
THE MARK GRAND HOTEL Hotel Saitama

Frequently asked questions

Is a free cancellation option available at THE MARK GRAND HOTEL?

THE MARK GRAND HOTEL offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at THE MARK GRAND HOTEL?

As of Apr 26, 2026, prices found for a 1-night stay for 2 adults at THE MARK GRAND HOTEL on May 25, 2026 start from $59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near THE MARK GRAND HOTEL?

This hotel is situated in Chuo Ward within a 10-minute walk of Saitama Super Arena and Keyaki Hiroba. You'll also find Omiya Park and Nack5 Stadium Omiya within a short drive.

Is there a spa at THE MARK GRAND HOTEL?

Central Wellness Club is the hotel's full-service spa and services include hot springs. The spa is not open daily but only on select days.

Does THE MARK GRAND HOTEL include a casino?

No, THE MARK GRAND HOTEL doesn't have a casino.

Will I find an indoor pool at THE MARK GRAND HOTEL?

Yes, this hotel has 2 indoor pools along with 3 hot tubs. Guests have pool access between 10:00 AM and 7:00 PM.

Does THE MARK GRAND HOTEL feature a restaurant that includes a breakfast menu?

Yes, THE MARK GRAND HOTEL has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will THE MARK GRAND HOTEL allow pets to stay free of charge?

No, pets aren't allowed at THE MARK GRAND HOTEL.

What is the closest airport to THE MARK GRAND HOTEL?

The closest major airport to THE MARK GRAND HOTEL is Haneda Airport (HND), which is about 25 mi away.

THE MARK GRAND HOTEL Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 56 out of 84 reviews
Rating 8 - Good. 19 out of 84 reviews
Rating 6 - Okay. 6 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Adam

Liked: Cleanliness, staff & service
Room was clean. The hotel was nice. Just didn't like the fact that the Gym and spa were additional charges where it didn't mention that in the expedia listing.
Stayed 2 nights in Jan 2026

10/10 Excellent

Joseph

Stayed 1 night in Jan 2026

8/10 Good

Maki

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly staff!
Stayed 2 nights in Dec 2025

10/10 Excellent

Katrina

Stayed 1 night in Dec 2025

10/10 Excellent

George Anthony, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was rated as a 3-star hotel in Japan. However, it would be a 5-star property in the USA. I have traveled all over the world, and this is one of the finest hotels I have ever visited. Exceptionally well managed, with a wonderful staff, I will definitely be back!
Stayed 9 nights in Nov 2025

10/10 Excellent

Robert John

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Grand floor room was very nice. Clean with plenty of amenities. Staff were very friendly and helpful. The service in the restaurant could have been better but still 5 stars overall.
Stayed 1 night in Nov 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
Room was so spacious and clean. The staff was super friendly! Great location and plenty of amenities!
Stayed 4 nights in Nov 2025

10/10 Excellent

Cory

Stayed 1 night in Oct 2025

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, great service great people, wish I didn’t have to leave!
Stayed 1 night in Oct 2025

10/10 Excellent

Phyllis, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff, awesome facilities complimentary drinks
Stayed 2 nights in Aug 2025

10/10 Excellent

Phyllis, Portsmouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite despite the communication barrier. Hotel was nice, clean and airy. Complimentary drinks was very good
Stayed 3 nights in Aug 2025

10/10 Excellent

Nubia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

FAN

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Steven, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a beautiful hotel and spacious room. Wish we could have stayed longer than just overnight. Within walking distance to a couple of train stations.
Stayed 1 night in Oct 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable hotel with large room and for a very fair price
Stayed 1 night in Oct 2024

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024

8/10 Good

Federico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A very good stay at a modern and pleasant hotel. Staff are friendly and their service is good. The main issue for me was that the gym, whose management is outsourced and caters mainly to the local population, only opens at 9 am and is closed all day on Mondays. This makes it really inconvenient for business travellers that try to stay fit by working out early before the business day begins. Furthermore the gym attracts a charge of JPY 1100 that needs to be settled at entry and cannot be charged to the room
Stayed 2 nights in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Best hotel I have ever stayed at. Will stay again
Stayed 8 nights in Sep 2024

6/10 Okay

Yuriko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
客室は衛生的でした。 連泊したのですが、駐車場の料金をチェックインの際に前払いしました。何も説明が無かったので、外出の時に精算機で2000円の表示が出て危うく払いそうになりました。事前に説明して欲しいです。
Stayed 2 nights in Jan 2026

8/10 Good

Hiroshi

Stayed 1 night in Jan 2026

10/10 Excellent

Takashi

Liked: Cleanliness, amenities
清潔な室内、静かな所でゆっくり休めました
Stayed 1 night in Jan 2026

8/10 Good

MAKI

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2026

4/10 Poor

atsushi

Stayed 1 night in Dec 2025

10/10 Excellent

YUMIKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リフレッシュするためにたまに利用させて頂いております。 チェックアウト12時なのもゆったり過ごせてありがたいです。快適に過ごせる施設です。
Stayed 1 night in Dec 2025