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Hotel Metropolitan Saitama Shintoshin

3.5 star property

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Photo gallery for Hotel Metropolitan Saitama Shintoshin

Lobby sitting area
Cleanliness standards
Exterior
Cleanliness standards
Executive Twin Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Laundry

Explore the area

View in a map
11-1 Shintoshin, Chuo-ku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪1 min walk‬
  • Place, Saitama Super Arena
    ‪1 min walk‬
  • Place, Omiya Park
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)

Room options

View all photos for Superior Double Room

Free toiletries, hair dryer, slippers, electronic bidet

Superior Double Room

  • Sleeps 2

View all photos for Superior Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Twin Room

  • Sleeps 2

View all photos for Superior Single Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Single Room

9.4 out of 10
Exceptional
(35 reviews)
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Semi Double Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Semi Double Room

9.6 out of 10
Exceptional
(23 reviews)
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Double Room

8.6 out of 10
Excellent
(27 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Triple Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Twin Room

Executive Twin Room | Living area

Executive Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Semi Double Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Semi Double Room

  • Sleeps 2

View all photos for Superior Triple Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Triple Room

  • Sleeps 3

View all photos for Executive Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Twin Room

  • Sleeps 2

View all photos for Superior Single Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Single Room

  • Sleeps 1

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About the neighborhood

Saitama

Located in Chuo Ward, Hotel Metropolitan Saitama Shintoshin is adjacent to Saitama Super Arena with other popular attractions like Nack5 Stadium Omiya within a couple of miles (3 km). This 157-room, 3.5-star hotel has conveniences like a restaurant, a coffee shop/cafe, and free in-room WiFi.

What's nearby

  • Keyaki Hiroba - 1 min walk - 0.0 miles
  • Saitama Super Arena - 1 min walk - 0.1 miles
  • Cocoon City - 6 min walk - 0.4 miles
  • Omiya Park - 5 min drive - 1.5 miles
  • The Museum of Modern Art, Saitama - 5 min drive - 1.7 miles

Getting around

  • Saitama-Shintoshin Station - 5 min walk
  • Haneda Airport (HND) - 95 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪カレー食堂 心 - ‬4 min walk
  • ‪EXCELSIOR CAFFÉ - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk

About this property

Hotel Metropolitan Saitama Shintoshin

Guests of Hotel Metropolitan Saitama Shintoshin enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Self parking is available for JPY 3300 per night. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include an ATM, a convenience store, and a vending machine.
Guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, safes, and phones.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (JPY 3,300 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • カフェ クロスヤード

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • Elevator

More

  • At least 80% lighting from LEDs
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 5 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1430 for children
  • Self parking fee: JPY 3300 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and onsite parking.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Metropolitan Saitama-Shintoshin
Metropolitan SaitamaShintoshi
Hotel Metropolitan Saitama Shintoshin
Hotel Metropolitan Saitama Shintoshin Hotel
Hotel Metropolitan Saitama Shintoshin Saitama
Hotel Metropolitan Saitama Shintoshin Hotel Saitama

Frequently asked questions

Is a free cancellation option available at Hotel Metropolitan Saitama Shintoshin?

Hotel Metropolitan Saitama Shintoshin provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What's there to see within easy reach of Hotel Metropolitan Saitama Shintoshin?

This hotel is situated in Chuo Ward, just steps from Saitama Super Arena and Keyaki Hiroba. You'll also find Nack5 Stadium Omiya and Omiya Park within a short drive.

Is parking available on site at Hotel Metropolitan Saitama Shintoshin?

Yes, parking is offered for JPY 3,300 per night.

Does Hotel Metropolitan Saitama Shintoshin have a casino?

No, Hotel Metropolitan Saitama Shintoshin doesn't have a casino.

Is there an indoor pool at Hotel Metropolitan Saitama Shintoshin?

No, there is no indoor pool at this hotel.

Is Hotel Metropolitan Saitama Shintoshin good for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and slippers as well as a restaurant.

Does Hotel Metropolitan Saitama Shintoshin have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Metropolitan Saitama Shintoshin feature a restaurant that includes a breakfast menu?

Yes, Hotel Metropolitan Saitama Shintoshin serves buffet breakfast for a surcharge each morning at カフェ クロスヤード.

Does Hotel Metropolitan Saitama Shintoshin allow pets to stay for free?

No, pets aren't allowed at Hotel Metropolitan Saitama Shintoshin though service animals are welcome.

Are there connecting rooms at Hotel Metropolitan Saitama Shintoshin?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Metropolitan Saitama Shintoshin?

The closest major airport to Hotel Metropolitan Saitama Shintoshin is Haneda Airport (HND), which is about 25.3 mi away.

Are there rooms with balconies that I can book at Hotel Metropolitan Saitama Shintoshin?

No, you won't find guestrooms with balconies at Hotel Metropolitan Saitama Shintoshin.

Hotel Metropolitan Saitama Shintoshin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 540 out of 792 reviews
Rating 8 - Good. 205 out of 792 reviews
Rating 6 - Okay. 33 out of 792 reviews
Rating 4 - Poor. 6 out of 792 reviews
Rating 2 - Terrible. 8 out of 792 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Hisaaki, Cherry Hill

Clean and tidy.
Stayed 1 night in Nov 2025

10/10 Excellent

Hisaaki, Cherry Hill

Stayed 3 nights in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable.
Stayed 2 nights in Oct 2025

8/10 Good

ChinChun

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good. Service was friendly. Overall good experience. But I feel the room ventilation is not very good, kind of stuffy. I kept sneezing after entering the room and I don't have nasal allergy. Could be due to the carpet. May be better to replace carpet with simple flooring.
Stayed 2 nights in Oct 2025

10/10 Excellent

miyako, Vista

Stayed 1 night in Sep 2025

10/10 Excellent

C, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 4 nights in Aug 2025

10/10 Excellent

Po Wah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to train station and shopping malls
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic access for Billie EIlish's HMHAS tour at Saitama Super Arena. With a 7-Eleven & Lawson right across the public square, ticket collection was super easy and the train station is literally next door. The room was perfect for a short concert stay, and the breakfast buffet was great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chizuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice, cozy hotel. It’s pretty close to the Saitama Sin Toshin Station and Saitama Arena. It’s very convenient.
Stayed 1 night in Aug 2025

10/10 Excellent

Shoko, Silverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2025

10/10 Excellent

Anzu, Keaau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station. Breakfast is served until 10am so you can relax. The buffet is very delicious. There are no steps in the bathroom. Quiet. The only view from the window was the building in front of me. It was a bit difficult for a 4-day stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great experience with excellent service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel earlier than check in time, but the staff was accommodating with holding my bag's until check in time. When I arrived to check in they already had my bags put into my room for me. So many more things the staff did, but I must say the experience was just awesome. I wish there was a six star rating because this hotel deserves it. From the room, to the breakfast, to the service, and definitely the staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kawato

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for several nights. Nice hotel room. Conveniently located near shopping and train station.
Stayed 4 nights in May 2025

10/10 Excellent

Anzu, Keaau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new and safe hotel. Direct access from the station.　There are no steps in the bathroom. The basic makeup kit was very helpful. The staff were very kind. The breakfast was delicious and beautiful. It was served until 10am so there was no stress. I would like to stay here again if I have the opportunity. Thank you.
Stayed 2 nights in May 2025

10/10 Excellent

Mayu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at very convenient place. Room was clean and spacious. Buffet had great choices of Japanese/western food
Stayed 1 night in Apr 2025

10/10 Excellent

Katy, woodside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Kevin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for attending events at Saitama super arena.
Stayed 1 night in Feb 2025

10/10 Excellent

Gia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Room was very clean and all amenities were provided in the room. Very good location, the hotel is closed to the train station, cocoon city malls, convenience stores and many restaurants. Front desk and restaurant staffs were very polite and helpful. We will definitely book this hotel again on our next trip to Japan! ❤️
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

I attended an event at the super arena. Absolutely amazing location for train station and event.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ai

Stayed 1 night in Nov 2024

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