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Hôtel Le Relais Saint Jacques

3.0 star property
Hotel in Saint-Jean-de-Luz

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Photo gallery for Hôtel Le Relais Saint Jacques

Marina
Interior entrance
Comfort Double Room + | Premium bedding, memory foam beds, minibar, in-room safe
Daily buffet breakfast (EUR 12 per person)
Comfort Double Room + | Balcony

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Pet friendly
  • Housekeeping
  • Breakfast available
  • Free WiFi

Explore the area

View in a map
13 avenue de Verdun, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
  • Place, Church of St-Jean-Baptiste
    ‪3 min walk‬
  • Place, St-Jean-de-Luz Beach
    ‪5 min walk‬
  • Place, Port de Saint-Jean-de-Luz
    ‪6 min walk‬
  • Airport, Biarritz (BIQ-Pays Basque)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, memory foam beds, minibar, in-room safe

Standard Double Room

9.4 out of 10
Exceptional
(12 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, memory foam beds, minibar, in-room safe

Comfort Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room +

Comfort Double Room + | Premium bedding, memory foam beds, minibar, in-room safe

Comfort Double Room +

9.8 out of 10
Exceptional
(6 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Accessible, Ground Floor

Double Room, Accessible, Ground Floor | Premium bedding, memory foam beds, minibar, in-room safe

Double Room, Accessible, Ground Floor

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Saint-Jean-de-Luz

Hôtel Le Relais Saint Jacques places you within a 5-minute walk of Maison Louis XIV and Church of St-Jean-Baptiste. This 17-room, 3-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and flat-screen TVs.

What's nearby

  • Church of St-Jean-Baptiste - 3 min walk - 0.2 miles
  • St-Jean-de-Luz Beach - 5 min walk - 0.3 miles
  • Port of Saint-Jean-de-Luz Ciboure - 6 min walk - 0.4 miles
  • Port de Saint-Jean-de-Luz - 6 min walk - 0.4 miles
  • Les Flots Bleus - 16 min walk - 0.9 miles

Getting around

  • Saint-Jean-de-Luz Ciboure Station - 1 min walk
  • Biarritz (BIQ-Pays Basque) - 21 min drive

Restaurants

  • ‪La Grillerie du Port - ‬2 min walk
  • ‪Le Majestic - ‬4 min walk
  • ‪Paries - ‬4 min walk
  • ‪Le Komptoir Des Amis - ‬2 min walk
  • ‪Le Bobby - ‬4 min walk

About this property

Hôtel Le Relais Saint Jacques

Hotel in Saint-Jean-de-Luz
At Hôtel Le Relais Saint Jacques, guests have access to free WiFi in public areas. Limited parking is available. Front-desk staff can assist with securing valuables and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls.

Similar properties

Front of property
BIZIPOZ HOTEL
  • Spa
  • Pet friendly
  • Free WiFi
  • Breakfast available
9.6 out of 10, Exceptional, 74 reviews
$101 nightly
The price is $120
Nov 16 - Nov 17
Total with taxes and fees
BIZIPOZ HOTEL

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 20 per day); reservations required
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 12 for adults and EUR 12 for children

Things to do

  • Bicycle storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

More

  • At least 80% of food locally-sourced
  • Double-glazed windows
  • Reusable cups

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 12 for children
  • Nearby parking fee: EUR 20 per day (164 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers limited parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Qualys Hotel Relais Saint J
Qualys Hotel Relais Saint J Saint-Jean-de-Luz
Qualys Relais Saint J
Qualys Relais Saint J Saint-Jean-de-Luz
Hôtel Relais Saint Jacques Saint-Jean-de-Luz
Relais Saint Jacques Saint-Jean-de-Luz
Le Relais Saint Jacques
Hôtel Le Relais Saint Jacques Hotel
Hôtel Le Relais Saint Jacques Saint-Jean-de-Luz
Hôtel Le Relais Saint Jacques Hotel Saint-Jean-de-Luz

Frequently asked questions

Are free cancellation options available at Hôtel Le Relais Saint Jacques?

Hôtel Le Relais Saint Jacques offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What is there to do near Hôtel Le Relais Saint Jacques?

Located steps from Maison Louis XIV, this hotel is in Saint-Jean-de-Luz, and within a 10-minute walk of Port de Saint-Jean-de-Luz and St-Jean-de-Luz Beach. You'll also find Bay of Biscay and Port of Saint-Jean-de-Luz Ciboure less than a mile away.

Will I be able to park at Hôtel Le Relais Saint Jacques?

Yes, though there is a max of 1 space per unit. Bicycle parking is also available for guests.

Does Hôtel Le Relais Saint Jacques include a casino on the premises?

No, Hôtel Le Relais Saint Jacques doesn't have a casino.

Will I find an indoor pool at Hôtel Le Relais Saint Jacques?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hôtel Le Relais Saint Jacques?

Amenities at this hotel that appeal to couples include a memory foam mattress and a minibar.

Are there hot tubs at Hôtel Le Relais Saint Jacques?

No, this hotel doesn't have a spa tub.

Does Hôtel Le Relais Saint Jacques have a restaurant with a breakfast menu?

Hôtel Le Relais Saint Jacques offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Hôtel Le Relais Saint Jacques allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hôtel Le Relais Saint Jacques for a fee of EUR 15 per pet, per night. The property also provides food and water bowls.

Does Hôtel Le Relais Saint Jacques have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hôtel Le Relais Saint Jacques?

The closest major airport to Hôtel Le Relais Saint Jacques is San Sebastian (EAS), which is 10.3 mi away (22 minutes by car). Another top airport is Biarritz (BIQ-Pays Basque), which is located 10.1 mi away (21-minute drive).

Are there rooms with balconies that I can book at Hôtel Le Relais Saint Jacques?

Yes, some guestrooms at Hôtel Le Relais Saint Jacques offer a balcony.

Reviews

Hôtel Le Relais Saint Jacques Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 204 out of 320 reviews
Rating 8 - Good. 93 out of 320 reviews
Rating 6 - Okay. 20 out of 320 reviews
Rating 4 - Poor. 2 out of 320 reviews
Rating 2 - Terrible. 1 out of 320 reviews

Reviews

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to public transportation (bus, train etc), shopping and restaurants! Walkable distance to the beach, and nearby town Ciboure. No need for a car at all, we took buses to Bilbao, San Sebastián Spain. Little choice at the hotel breakfast (wish there were fresh fruit), but staff prepared scrambled or sunny side up eggs upon demand. Overall I will highly recommend this hotel.
Stayed 3 nights in Jul 2025

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is extremely conveniently located. It is right on the edge of the old city and everything is a 5 to 7-minute walk. It's also directly across from the train station on a very busy street. If you keep your windows closed it's relatively quiet. But if you open your balcony doors, you're going to hear all the noise from the street. Air conditioning worked well. Kept us comfortable. Being across from the train station is very convenient for arriving and departing. Place is clean and well kept. The room is small but very serviceable. Everything is nicely maintained. The shower is very good. Doesn't have much in the way of charm, but it has a lot of other conveniences.
Stayed 2 nights in Jul 2025

6/10 Okay

Nigel

Stayed 2 nights in Jun 2025

10/10 Excellent

ANDRZEJ

Liked: Cleanliness, property conditions & facilities
Very good location. Clean and quiet, bicycle friendly, management very accommodating Yes, I would recommend this place to my friends.
Stayed 2 nights in Jun 2025

8/10 Good

George

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was excellent and right in heart of the town. Only issue was parking was extra and not known at time of booking
Stayed 1 night in May 2025

10/10 Excellent

Paul

Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Celine

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star Stay

Loved this hotel. Very helpful and friendly staff. Great location. Located across the road from the train station, so need for a car. Two minute walk to the centre of town restaurants and cafes. Short stroll along port to beach. Will go back there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ian

Liked: Amenities
Very Helpful and considerate. The Hotel was charming and spotless
Stayed 2 nights in Sep 2024

10/10 Excellent

Frederic

Traveled with partner
Liked: Cleanliness, amenities
We had a very nice stay. Friendly staff. Very nicely decorated room. Close to the train station and downtown. Very quiet.
Stayed 2 nights in Sep 2024

8/10 Good

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the property………. One complaint 2 single beds in a room pushed together Not very romantic
Stayed 2 nights in Aug 2024

8/10 Good

Benjamin

Stayed 1 night in Jul 2024

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is across the road from the train station which was very convenient. The room was a bit small but very clean. The hotel is close to so mean wonderful restaurants.. If we go back to. Saint John de luz.we will definitely stay here again
Stayed 2 nights in May 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wee hotel directly opposite railway station and bus stops. Lovely clean safe area close to shopping , restaurants, market and beautiful main square..
Stayed 6 nights in May 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The location of this hotel was perfect. We were rail travellers so a hotel opposite the station was ideal. It was very easy to walk into the town and there were many lovely restaurants and bars. The staff were friendly, helpful and accommodating. Our room on the top floor was lovely with views over the water and surprisingly quiet given the location. The bed was comfortable, the room and bathroom clean and well serviced. An ideal short stay!
Stayed 3 nights in May 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little 3 star opposite the Gare Very good breakfast and clean rooms Some nice small touches too like bon bons in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Ellaine

Liked: Cleanliness, property conditions & facilities
The lady who checked us in was very pleasant and helpful. The hotel was in a great location to access the downtown area for shopping, restaurants and beach. It was also very convenient for the train station where we arrived and bus stop we used to leave from. The room was clean and comfortable. We were happy to have a/c, the juliet balcony and a fridge!
Stayed 2 nights in Oct 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel was very easy to find being opposite the train station and the old town and the beach were easily accessible. The bed was very comfortable and it was helpful to have a fridge and tea and coffee making facilities.
Stayed 2 nights in Jul 2023

8/10 Good

ROBERT, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2023

8/10 Good

Heather

Stayed 1 night in Sep 2022