2/10 Terrible
Verified traveler
Traveled with family
Jul 23, 2019
Disliked: Staff & service, amenities, property conditions & facilities
The front desk staff was OK as was staff at breakfast.
Where it all went wrong was the room. The shower itself was blocked so did not drain water. After very short time in the shower, the tray filled up. Man came to unlock it by pouring highly toxic, corrosive, chemical down drain, saying don't use for 10 mins. Room became almost unbreathable so told to close door and let the ventilation suck out the offensive odour. However, ventillatiom in the small bathroom was working, he said it was and we just couldn't hear it as it was big system down in basement. I held sheet of toilet roll to vent, no sign of movement, so 100% obvious this was not working. We asked for different room, told none was available, hotel was full. At breakfast next morning, only saw two other people, so not obvious this was the case.
Also, shower gel/shampoo provided for two was 2*20ml,, not enough for two people. Vicinity of the hotel seemed very unwelcoming, three guys sitting on the step outside smoking late in the evening when we came back to the hotel, incl. one who "fixed" our shower, not an area I would want to come with children.
Verified traveler
Stayed 1 night in Jul 2019