Family Resorts in Roxbury, Roxbury

"We stayed here for one night this weekend, and thankfully it was only for one night. Unfortunately, the hotel is in serious need of maintenance and overall improvement. The shower handle in our room was broken, and the mattress desperately needs to be replaced. It had noticeable indents, and you could feel every spring, making it extremely uncomfortable to sleep. To make matters worse, when we returned to our room in the evening, I saw several roaches crawling on the hallway wall near our room, which was absolutely disgusting. Cleanliness was clearly lacking, and the overall condition of the property was very disappointing. There is definitely a lot of TLC needed here. Based on our experience, the hotel needs to do much better in terms of cleanliness, upkeep, and guest comfort."

"Location is nice, very quiet area. The hotel is clean but terribly outdated."

"The staff, Eric, was incredibly rude to both myself and any guest I saw him interact with. They were without hot water when I arrived in the afternoon and there was still no hot water the next morning. I requested that they cancel the rest of my days and refund me for those days as I did not want to continue staying somewhere with no hot water. Eric told me he couldn't do that and acted like us guests were fools for expecting hot water at a hotel we paid to stay at. Luckily my partner convinced Eric he could do something about it. They let me down but hotels.com never lets me down and they helped take care of everything for me. Also, I looked at reviews after the fact and there were plenty of reviews from a month ago also talking about this hotel not having hot water."