Lapland Hotel Sky Ounasvaara3.0 out of 5.0
Recent guest reviews
The room is the hotel was equipped with a sauna. That was a bonus. The view of the room was breathtaking. The meals - both breakfast and dinner - were well catered for. Staff made us very welcome. The walk to the supermarket takes only 20 minutes.
We stayed a week at this hotel located on the top of the hill. Great location for walking. Hotel clean and friendly. Good breakfast with lots of choices. Dinner basic but tasty and just what you need after a day out in the cold. Beds good and sauna in the room was a pre. The hotel is just a bit too warm!
We stayed here for three nights in december. Rooms were clean and tidy. Staff were nice but the night porter was amazing, he told us all about the area and stories from lapland. A real family feel to the place and real homely. Amazing few days. Highly recomend this hotel hidden in the trees covered in snow a true dream
We booked via Thomson for 4 nights travelling on 6th Dec. The flight was good for kids- a few festive activities to start the magical feeling. Upon arrival in Lapland we found our coach and elf (Snowy Sam). The coach and elf is like your guide for the whole holiday so anytime you go on an excursion that is the elf/coach you travel on. Upon arrival at hotel we attended the welcome meeting. We don't usually but figured we really had no idea about taxis or any local info that we needed to find this out. We booked the elf adventure and the snowmobile at night excursions. Elf adventure was a complete rip off. Snowmobile at night was worth every penny.There were 6 of us so we booked one of the cottages. We had to wait until 4 to get the key and then had to wait for a Thomson rep to take us to the cottage. We gave up waiting after 30mins (having already waited to check in) and walked to cottage with suitcases and big bags of snow clothes. It was hard going as the snow was 2 feet deep but it was still quicker than waiting! We were given no information by the reception about the cottage- no info on smoke alarm, how to use the sauna or anything. Just here is your key. As a result we couldn't use the sauna and couldn't find anything that looked like it would turn it on. The food at the hotel was below average. We've travelled a fair bit to several places but the food here was not good. I understand the lack of fruit and veg but the quality of the cooked food and choice is very limited. We were half board as we knew it would be expensive to eat out. Every meal time had soup and bread, a couple of meat/chicken dishes and then pasta and chips. We didn't even know there was a children's meal section until halfway through (again the restaurant staff never told us and we had to find it ourselves). One night 4 of our party didn't even have tea as we had to leave for an excursion and that particular day the restaurant was only open to Thomson guests after we left and only for 45 mins (not 2 hours as the information leaflet advised). Our young nephew gad to wait until 7.30pm before he could have tea- not ideal when you've been playing in the snow and the children need tea and bed! We complained to reception and were basically told to buy some food from the bar. No apology and no understanding or sympathy. Needless to say this issue took the shine off our family holiday and the complaint is still ongoing with Thomson. The manager has replied to our complaint but basically said what reception staff said. If we were to go to Lapland again we all agreed we wouldnt go back to this hotel and we would sort our own excursions put.
So we left Birmingham on Christmas Eve for a magical adventure to see Father Christmas. After searching for information before we left and not finding anything much well here's some info: After landing at Rovaniemi we were greeted by elves who told us our bus (ours was figgy pudding with elf Holly Berry) we were driven short distance to collect our winter clothing (suit, boots, socks and gloves) don't buy any they are the best and keep you warm. On arrival at hotel we had a bit of a wait for our rooms but you can don you snowsuit and go sledging or take in the beautiful scenery and enjoy a proper hot chocolate. Buffet evening meal was superb, salads, hot option, soups, kids meals and much more. Day2 - (Christmas Day) buffet breakfast again superb followed by coach pick up at 9ish to go on our taster session, huskies, reindeers and snowmobiles with hot berry juice, gingerbreads and lunch provided. Amazing morning. In the afternoon we paid to go on a reindeer safari, very expensive, was 2hrs inc travel approx 15mins, short reindeer sleigh ride approx 1/2hr and then sitting in Hut around a fire with sausages and hot berry juice. Amazing experience but expensive for what you do! Evening was a gala dinner at reindeer lodge. Venue ace, food not so good (not your normal Christmas dinner but edible) with fireworks and meet Santa. Day3 - (Boxing Day) buffet breakfast early pick up of 8:30am to Santa village, gift shops, arctic circle line, and Santa mail office. Then on to Santa park-underground cave with lots of elves, elf show, elf yourself, gingerbread decorating, ice statues etc all included in the price of holiday. Fantastic morning! After a chilled afternoon we booked a nighttime snowmobile safari. Amazing but extremely cold would NOT recommend it for children it was -22. I can not fault the hotel, staff TUI rep and elves it was an amazing trip and we have made lots of memories please feel free to ask questions and I will endeavour to answer them. Hotel was basic but for the time your there it's ok. Would recommend staying here.
We travelled with our 3 children ages 8, 6 and 1. Rooms were very clean, food in the restaurant was amazing. Note for anyone who has been on a Thomson summer holiday package, this is not the huge buffet selection you normally find. There are 2 x main courses, soup and a salad bar. The kids menu had chicken nuggets, chips and 1 other choice each night. We all loved the food which was an excellent quality. The hotel is beside a ski slope and there are bum boards you can rent for 1 euro. We were told at reception that they no longer rent sledges for safety reasons as children were accidentally sledging right onto the ski slope. However there were several sledges outside that had been left behind by others and our children made great use of them during our stay. The only reason I didnt give the hotel a score of 5 was that check in was shambolic. Queued up to be told room wasnt ready, it would be ready at 3. Queued again for 20 minutes to be told it still wasnt ready (3:30pm by this point) and told to try again later. Fortunately there was no queue by 4pm, and third time lucky our room was finally ready. I expected the hotel to be better organised and the arrival created a really bad impression. The overall trip was amazing from start to finish and very well organised by Thomson. Our rep, Icicle Ian, was very friendly and informative and a good ambassador for Thomsons. The collection of thermal equipment and transportation to and from events was very efficient. The short taster sessions on day 1 were perfect for our kids and we did not book any further excursions. We had a hire car which we put to good use (we sometimes find getting taxis awkward as there are 5 of us) We drove to Ranua Zoo on our free day which we would really recommend. We also booked the Christmas Fantasy show which felt very magical as we walked through the snowy forest guided by lanterns and a tinkling bell (this was privately booked, not a Thomson activity). We went ice skating in the town square in Rovaniemi. On our last day we went to Santa Park. We drove and ended up spending the full day there as our kids loved it. Note that if you go with Thomsons you only get around 1.5 hours there which is not long enough so you may want to consider taking a taxi later. We had intended going to Santa Village in the afternoon but ran out of time, so we stopped there the following morning as our flight didn't depart till 2pm. We will be recommending this hotel and Thomsons to all our friends, and whilst it was an expensive 4 nights, it was worth every penny. Thomsons, the only area you let us down (and it will be a deal breaker for many people) is that the Santa was terrible. Big 4 day build up to the gala night, beautiful setting with Santa arriving on his sleigh, He totally looked the part and kids were crazy with excitement, and then nothing. We had 1 minute in a room beside the toilets and he didn't even speak to our children other than to say hello. It was really awkward, my children were trying to interact with him but he kept looking at my husband and "posing" for a photo, and basically ignoring them. We didn't want them to meet more than 1 Santa obviously, but I really wish we had skipped the gala dinner and tried the one at Santa Village or Santapark instead. Thomson you REALLY need to monitor your Santa selection throughout the season and make sure they are delivering a special experience for every child. You have set everything else up perfectly. Despite the fact that this was originally the sole purpose of our trip, I can say it didnt ruin it. We had a fantastic time, Lapland is simply stunning and we had many wonderful experiences there that we will cherish forever.
Just returned from 3 days at Sky hotel. Accommodation is very basic and rooms are in need of upgrading. We were a family of 3 here to visit Santa at Joulukka. The hotel is outside of town, about 16 euro in a taxi, staff very friendly. We ate dinner here on our first night and it was a buffet style and quality really good. Restaurant overlooks the grounds and at this time of year..the snowy trees were great to look out on. Dining staff very attentive and accommodating. Breakfast is also a buffet affair and really plenty here to choose from although get down early as can be a little crazy from 8.30am onwards! Common area in reception could be more welcoming as more a canteen space then comfortable. Best part for us was our room had a sauna which we used every day!
We are a family off 7 and we stayed in the cabins, the accommodation was wonderful. We were full board and we will all very impressed with the food and the amount of choice. The views from the restaurant are the best I have even seen. The children enjoyed the walk back to the cabins threw the snow and the woods. The snow was so deep amazing,The sledging was so much fun. But it you are planning on booking the Santa package with TUI please be careful as the excursions are very expensive. You can do all the excursions TUI offer at Santa village for less money. The magical festive gala and the man him self Santa Claus was a complete let down. The food was awful, We did imagine that paying so much money to see Santa he would be the most amazing Santa we have ever seen. We had to wait next to the lady’s and men’s toilets. We then headed into a washroom where the elf and Santa waited for us . We got a merry Christmas and noting more the girls had the picture taken,was give a gift (3 of our 5 children) only, He didn’t talk to them didn’t ask what they wanted nothing, our girls had drawn some pictures and brought him a gift and not even a thank you. I am completely gutted how awful he was we could have saved a fortune and gone to a garden centre in the uk an seen a better Santa. I will give a huge thumbs up to the TUI rep icicle Ian he was wonderful and also doby the elf. We as a family are truly upset and will not be booking with TUI ever again , We would definitely stay at this hotel again
Ok I will start with my only negative comment. We stayed in the log cabins about a 5-10 min walk away from the hotel reception. The ladies behind the counter just pointed us in the right direction thick with snow slippy could not see a thing or where to go as it’s on a main road. The breakfast was alright nothing special but nothing to moan about. The third time we have been here and I know everyone always makes friends with the reps and gives them a shout out. But seriously our tui rep. Icicle Ian was great for adults and the children. Always playing with the kids and deals with everything in his stride. Give everyone his mobile number in case of any issues and he answers 24 hours a day. The food in the hotel was great to be fair sky restaurant is rated the best in Rovaniemi expensive but really good. Here are some prices 9 Euro a pint of larger 9 Euro a cocktail 5 box of Pringles 5 Euro small coke Little tip guys if there are more than 4 of use booking a taxi to the zoo costs 345 return and paying 15 Euro to get in works out cheaper than the 153 Euro per person tui charge. I would 100% recommend to stay at this hotel right on the ski slopes to and I will say thank you again to Ian for a great trip for my family and I. Well done.
Took the family (specifically the grandchildren, aged 5 and 6) on a "once in a lifetime" trip to Lapland to see Santa. Hotel rooms were dated and needed some TLC. Paint peeling of the popes in the bathroom, and a lath e crack in the sink. In need of a general refurbishment. Hotel lobby/bar/lounge was cosy with fabulous views, but far too small for the number of guests. Restaurant had stunning 360 views of the snow and forests, but food was limited, although of a reasonably good standard. 15 euro taxi to Rovaniemi centre, so good base to explore. Staff, helpful and friendly, but still a little disappointed with overall standard. Check in time of 1600 not good, especially when you arrive at 11.30am, and facilities inadequate for number of guests. Overall, had a good holiday, but room for improvement!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Lapland Hotel Sky Ounasvaara places you within 3 miles (5 km) of popular attractions like Lordi's Square and Arktikum. This 3-star hotel has 77 rooms and welcomes guests with free breakfast, ski-in/ski-out access, and free in-room WiFi. In a regional park, it's also near Ethnographic Museum and Ounasvaara.
Free buffet breakfast is served each morning from 7 AM to 10 AM. Satisfy your hunger without leaving your room with room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.
All 77 individually decorated rooms feature electric kettles and phones. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Hair dryers are also included.
Ski-in/ski-out access, a sauna, and a rooftop terrace are featured at Lapland Hotel Sky Ounasvaara. There's free parking, and an airport shuttle (available 24 hours) for EUR 12.00 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this ski hotel include free WiFi in public areas, 4 meeting rooms, and a computer station.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 258 reviews