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Hôtel des Arcades

2.0 star property
Hotel in Rouen

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Interior
Interior detail
Balcony
Standard Double Room | Individually furnished, desk, blackout drapes, soundproofing

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

Map
52 rue des Carmes, Rouen, Seine-Maritime, 76000
  • Rouen Cathedral
    ‪3 min walk‬
  • Tour Jeanne d'Arc
    ‪6 min walk‬
  • Charles Nicolle Hospital
    ‪15 min walk‬
  • Rouen (URO-Rouen - Seine Valley)
    ‪17 min drive‬

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Room options

View all photos for Standard Triple Room

Floor plan

Standard Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | Individually furnished, desk, blackout drapes, soundproofing

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Individually furnished, desk, blackout drapes, soundproofing

Standard Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Individually furnished, desk, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Rouen

Located in Rouen City Centre, Hôtel des Arcades is next to Rue du Gros-Horloge and Rouen Cathedral. The 17 rooms at this hotel include conveniences like balconies.

What's nearby

  • Gros Horloge - 3 min walk - 0.2 miles
  • Rouen Cathedral - 3 min walk - 0.2 miles
  • Place du Vieux-Marche - 6 min walk - 0.4 miles
  • Tour Jeanne d'Arc - 6 min walk - 0.4 miles
  • Charles Nicolle Hospital - 15 min walk - 0.8 miles

Getting around

  • Palais de Justice Tram Station - 4 min walk
  • Theatre des Arts Tram Station - 7 min walk
  • Rouen (URO-Rouen - Seine Valley) - 26 min drive

Restaurants

  • ‪Dame Cakes - ‬4 min walk
  • ‪First Avenue - ‬2 min walk
  • ‪Le Bovary - ‬2 min walk
  • ‪Pizzeria du Drugstore - ‬2 min walk
  • ‪Blotti - ‬2 min walk

About this property

Hôtel des Arcades

Hotel in Rouen
Hôtel des Arcades features free WiFi in public areas and free newspapers. Staff members can help with accommodation requests, and provide luggage storage.
Bathrooms have hair dryers and free toiletries. Balconies and desks are other standard amenities.

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 6 per day)

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Desk
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open Monday - Saturday (2:30 PM - 10:30 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property's reception closes at 9 PM. Guests planning to arrive after 9 PM must contact this property in advance to arrange check-in. This property allows no check-in after 10 PM.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 0.90 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: EUR 6.00 per day
  • Rollaway bed fee: EUR 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No alcohol is served or permitted at Hôtel des Arcades.
  • There are no elevators.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

des Arcades Rouen
Hôtel des Arcades
Hôtel des Arcades Rouen
Hôtel Arcades Rouen
Arcades Rouen
Hôtel des Arcades Hotel
Hôtel des Arcades Rouen
Hôtel des Arcades Hotel Rouen

Frequently asked questions

Are free cancellation options available at Hôtel des Arcades?

Hôtel des Arcades offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What can I see close to Hôtel des Arcades?

This hotel is situated in Rouen City Centre, just steps from Rouen Cathedral and La Maison Sublime, and within a short walk of Palais de Justice. You'll also find Gros Horloge and Place du Vieux-Marche less than a mile away.

Will I be able to park at Hôtel des Arcades?

No, there isn't parking available at the hotel.

Does Hôtel des Arcades feature a casino at the property?

No, Hôtel des Arcades doesn't have a casino.

Will I find an indoor pool at Hôtel des Arcades?

No, there is no indoor pool at this hotel.

Are there hot tubs at Hôtel des Arcades?

No, there isn't a spa tub at this hotel.

Does Hôtel des Arcades have a restaurant that serves breakfast?

No, Hôtel des Arcades doesn't have a restaurant that serves breakfast.

Will Hôtel des Arcades allow pets to stay for free?

No, pets aren't allowed at Hôtel des Arcades.

Are there connecting rooms at Hôtel des Arcades?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hôtel des Arcades?

The closest major airport to Hôtel des Arcades is Rouen (URO-Rouen - Seine Valley), which is 9.2 mi away (26 minutes by car).

Are there rooms with balconies at Hôtel des Arcades?

Yes, every guestroom at Hôtel des Arcades comes with a balcony.

Hôtel des Arcades Reviews

Reviews

5.8
Rating 10 - Excellent. 8 out of 107 reviews
Rating 8 - Good. 23 out of 107 reviews
Rating 6 - Okay. 36 out of 107 reviews
Rating 4 - Poor. 21 out of 107 reviews
Rating 2 - Terrible. 19 out of 107 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, room comfort

Disastrous

We arrived at the hotel hot and tired. to find it was closed. We had no prior warning, only a notice on the door giving a telephone number. We called this number and were diverted to another hotel, the Beausejour, ten minutes walk away. The room here was shabby with no wifi and no breakfast available.
Stayed 1 night in Aug 2022

8/10 Good

Zvi

Liked: Cleanliness, staff & service, property conditions & facilities
Cleab comfortable rooms. Centrally located. Easily reach most important sites on foot within minutes. Plenty of restaurants near by.
Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
There was no-one there when we got there- I had to call the number- and she came in a few minutes. We left our bags there for a few hours before check in and were told they would be safe in a locked room that was only used for the 7-9 am breakfast. When we returned there were 3 people in the room with our bags. It was noisy, lots of stairs. The bathroom was clean, but it was all very old and dilapidated. There was a code for the outer door at night, but it wasn't locked
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pleasant receptionist and excellent location, but many things didn't work: wifi, tv, hot water There were practically no fresh linens --no washcloths, no hand towels, only 2 bath towels, one of which was crumpled in a heap and one of which smelled mildewed! Worst of all our room gave us numerous bites from bedbugs! Can't recommend this place unless the management clears up quite a few problems.
Stayed 3 nights in Jun 2019

8/10 Good

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities
In the city center, close to the cathedral and the pedestrian street.
Stayed 3 nights in Sep 2017

6/10 Okay

Kimberly

Hotel locked up tight

I arrived late at night and unfortunately, the hotel was locked up tight. I tried all doors and again, unfortunately no way in. I had to seek other accommodations with a 24 hour receptionist.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

Central hotel but dated with no shower!

When booking it said room with shared toilet on description which is fine but it didn't mention that there is no shower at all! The only way to have a shower is to book a room with an ensuite. Great location in centre of Rouen so you can walk everywhere. Dated hotel but clean and nice staff. If booking book room with ensuite as this is the only way you will be able to have a shower!

8/10 Good

Vasyl, Kyiv, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to railway station

Close to railway station. Free Wi-Fi. Good condition of the furniture!

6/10 Okay

Kairit, Räpina

Liked: Cleanliness, staff & service

Great location, not so sure about the room though.

We booked this room in advance and I don't remember anymore if it was written anywhere that the room doesn't have a bathroom nor toilette, but it sure didn't. That was bad for us, since we arrived quite late and would have liked to have a shower. Since the location is very good I can't really say that we didn't get anything for the money we paid. All in all it wasn't bad.

6/10 Okay

Katja, France

Liked: Cleanliness, room comfort

Nice hotel

Good location in central Rouen, nice but simple hotel.

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities

Only if on severe budget

Location and price are the only things that help this place. It was not a pleasant experience. I will never stay again. My experiences from other similar priced hotels were far better, perhaps it is the location within city.

8/10 Good

Carlos, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean basic room. Toilet/shower too small. No lift.I'll use it again.

4/10 Poor

phil, uk

Disliked: Cleanliness, property conditions & facilities

rooms not cleaned or made up !

good location , service ok but rooms not cleaned , bed unmade.

6/10 Okay

Ildar

Liked: Cleanliness
Disliked: Property conditions & facilities

Poor maintenance and great location

This is small hotel in the beautiful historical center of Rouen. Location is superb, satisfactory service, friendly staff, very good coffee. Maintenance is very poor, water was flowing from under the sink, wallpaper on the walls in some places broken, finishing room is old and scruffy, no air conditioning, noisy at night (street noise). Price is quite good. The hotel is quite acceptable if you just need a place to sleep in a great location at a low price.

2/10 Terrible

Jenny

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quand nous sommes arrivés l hôtel était fermé avec un mot nous demandant d appeler un numéro d autre hôtel (hôtel beau séjour à la gare). Hôtel horrible aucune propreté et délabré. L hôtel des arcades je pense est définitivement fermé et donc ne devrait être plus en vente sur votre site. Nous sommes très déçue et je pense que vous ne vérifier pas les hôtels c est dommage. Une vraie arnaque
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Hôtel fermé, séjour ratée, compte débité, pv suite à un nouvel itinéraire car route fermée pour travaux pour y accéder alors que je venais de loin pour découvrir rouen et au niveau du service téléphonique aucun retour. Tout simplement tres déçue
Stayed 2 nights in Jul 2022

4/10 Poor

Faouzi

Stayed 1 night in Jul 2022

8/10 Good

J M

Stayed 1 night in Jun 2022

8/10 Good

PAOLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l'hotel si trova nella zona pedonale ed è centralissimo. Vicino c'è la via dei ristorantini e bar. ottimo per visitare la città e usufruire quando necessario un po di relax per poi proseguire la visita. E' un hotel di caterogia economica per cui non si devono avere troppe pretese.
Stayed 1 night in Jun 2022

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Siegfried

Der Ausblick auf die Kathedrale war toll. Hotel direkt in der fussgängerzone.
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort

Pas cher mais

Pas cher mais il faut accepté que la chambre soit un peu decevante. On etait au 1er étage donc: Vous entendrez le telephone sonné Les clients qui font du va et viens avec leur discussion. L'eau, elle tarde a chauffer donc faut anticiper avec un bébé, pas facile. Sans ascenseur toujours pas facile. Mais ça n'empêche qu'on a passé un agréable week-end surtour que le personnel est a l'écoute. Choisissez en connaissance de cause.
Stayed 3 nights in May 2022

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort

Fuyez !

Ma réservation a été déplacée, sans aucune raison expliquée, dans un hôtel miteux du coté de la gare. Chambre en RDC donnant sur la route donc avec le bruit des passants et des voitures auquel s'ajoute le bruit de la réception de l'hôtel juste à coté. Propreté limite, linge de lit qui sent le renfermé, douche bouchée... À éviter...
Stayed 1 night in Sep 2020

6/10 Okay

Julie

Business traveler
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2020