Rooiberg Nature Reserve Vacation Packages

Helpful staff, convenient location, excellent breakfast. Room was comfortable but a little small.

The most amazing customer service I have ever received! Everyone from the front door, the concierge staff to the wait staff! Beautiful property and perfectly appointed rooms! Loved the One and Only..:so aptly named!

Poorly organized and no attention to detail

The property itself was really nice and security was great! I would have given excellent for the reviews but there was two issues that prevented me from giving an excellent rating. One was we stayed in apartment 306 and the living room furniture was runned down sinking in and very dirty. I didn’t feel comfortable sitting on it and had to asked for sheets to cover them. The dining room chairs was cheap and also sinking in. The bedroom furniture was fine. The communication was terrible there was no one to check us in except we ran across the housekeeping ladies and were let in. I emailed them several times before my trip and asked about checking in not once received an email. I also called Orbitz to asked not much help there either.. I would stay here again only if I knew the furniture was clean and usable but not sure how that would be guaranteed as the communication is terrible.. They definitely need to change out the runned down dirty couches and replace the dining room chairs. Housekeeping did a great job those ladies worked hard for what they have to work with. Even their brooms and mops they were using needed to be replaced. Best of luck if you’re staying in apartment 306. Ms. Shupie the housekeeping ladies was excellent and did a great job! You can tell she takes pride in her work and care about the visitors staying there. The property was very quiet too which I liked.

Overall, I was happy staying here. The staff and management were very friendly and helpful. Both restaurants in the hotel were good with friendly staff. There aren't a lot of restaurants in walking distance but travel is easy. The Waterfront area is within walking distance and offers good shopping and eateries. Safety around the area is OK but you probably need to be in after dark.