Grand Hotel Hermitage4.0 out of 5.0
Recent guest reviews
It is not a 4 star hotel.with an optimistic view i can say it is a 2 star hotel.very very old rooms without any facility.impolite stuff.very far from airport and city center.it is aweful place.breakfast not good.i think they shoul destroy this hotel and build it again.
Recent stay at Grand Heritage as part of an American Tour Group. We did not select this hotel, the tour group did. It is definitely what I would call a value basic hotel bordering on hostel. Location is far away from City Center and requires transportation. It is not on a public transportation route. Our buses let us off/on each day adjacent to the nearby park on the hill. Walking by the Army men with machine guns to get to the hotel down the street was a bit disturbing, even for this retired Army spouse. It was explained that high level govt. officials lived nearby (in this nice neighborhood) and that was the reason for the security. The desk staff seemed to get exasperated when we did not understand Italian and sternly berated our friend that could not figure out the hotel safe, located at the desk. There is hotel security that stands outside (not a bellman). The 2 elevators are VERY small and only hold one room of guests at a time. There are 8 floors above ground and several below (with confusing steps to the breakfast room and floors below). Although there is a huge dining room, they only serve the basic European continental breakfast, no other meals or room-service. This hotel does not have any vending machines and there are no food or drink options in the evening/night after the store and cafe down the street close (closed when we left and returned every day, so not helpful). SOME rooms have mini fridges stocked with sodas and cheap alcohol beverages that can be purchased at a significant markup. The room décor is VERY dated and basic. Mattresses are typical basic European, no springs, futon twin bed style, very uncomfortable. Outlet covers were broken and electrical parts were exposed. Very unsafe. From the consensus of our group, most showers were very small (cant turn around) and there was never more than 1 minute of hot water. Several rooms had problems with toilets not flushing at all and it took them 3 days to offer another room after they supposedly fixed it (but did not). When we arrived there was black hair around the toilet and a layer of dust on the tables in the room. The one bright spot for this hotel was the roof top terrace with great city views. Nothing posh, but great views. This hotel is not equipped for persons with disabilities. Pretty sure the 4 stars on other sites is their own rating!!! Would never recommend staying here or returning myself.
we arrived at the Hermitage hotel straight from the airport, the hotel is located 45 minutes away from Rome central by bus. if you search for hotels near Rome city center the first hotel will appear is this although am not sure why. in any case, we dropped off our bags and went out because it was too early to check in. we came back around 9 pm, the host on the counter was having a cigarette and a discussion with someone outside, we made sure that he knew that we arrived but he continued his cigarette and his chat and kept us waiting. we took the key and went up to the room, to be surprised by something that is less than a one-star hostel. the room smelled like old carpets that have never been washed , there was no bottle of water, no tissue paper in the room, the mattress was harder than rock, and there was a big picture of the holy marry above the bed, the last time I checked, hotels should not enforce religious figures or ideas of any sorts on their guests. the bathroom was a disaster, the towel was above the toilet so when you flush all splatter over them, barely a bar of soap and when taking a shower in the back a douche all water went out and spread through the floor. this is a supposedly 4 stars hotel that we paid 95 euros for, and it was a disaster. I asked the front desk if I can have coffee in my room, it was around 9:15 pm, he said that I have to wait till the morning because they have none now. the breakfast was like eating at a boarding school, pastry was stale and no variety whatsoever. never again.
We came over from Luton airport for are 25th wedding anniversary we did read the reviews before we came and we did try to rebook we could not how ever what a mistake I can not say how bad this hotel is aircon does not work fridge does not work no hot water the breakfast is just a joke please avoid this place it's filthy dirty avoid at all cost you have been warned.
It's an ok place. It appears more luxurious than it actually is - but it's a simple hotel. The breakfast wasn't good at all, we didn't go back after the first time seeing the alternatives: all sugar. The location is nice, there are a lot of restaurants and stores in Parioli, and when going to the center of Rome there is a bus that leaves from and brings you back to a stop 3 min from the hotel. And the staff are helpful!
The hotel is not very modern, but it has very nice view, exelent service, very clean. The shutle service to and from Sorrento is value added to this hotel. The TV set in the rooms is very small, but during a vacation in this area you don't need it.
Nothing special! On my opinion is not a 4 starts hotel, but can't complain! The stuff is not so friendly, let's say it's OKAY! Don't expect much for breakfast, every day is the same! You can take bus 360 from muse to termini or bus 53 from parioli to center! Really like the location of this hotel, because is in quite area and you can sleep well!
Take the 360 bus from Rome Termini for this hotel. Reception and corridors nice but room very shabby and original twin bed room was not ready so offered king size. No bar. No food or snacks available not even tea or coffee!
We stay july 2015 for 2 night not bad. I think breakfast will be better. There is a train station and bus station very near to hotel. Price was not very expensive. But for four stars?! I think just 3.5
I stayed for one night in the hotel on a business trip to Rome. It was described as a four star hotel, with decent reviews. My experience was disappointing. The room was small, the furniture was dated, the room door was locking from the outside with a lot of difficulty. The bathroom was OK but there was neither hot water nor flushing water in the toilet. I was leaving early, before breakfast was starting, and there was not even a cup of coffee on offer. The only positive aspect was the truly helpful staff.
- Close to Bioparco di Roma
- Free buffet breakfast
- Free WiFi in rooms and public areas
Located in Parioli within a mile (2 km) of Bioparco di Roma, Grand Hotel Hermitage is within 2 miles (3 km) of other popular sights such as National Gallery of Modern Art. This 116-room, 4-star hotel has free breakfast and a bar/lounge, along with free in-room WiFi. Also close to this Rome hotel are St. Peter's Basilica and Borghese Gallery.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 116 air-conditioned rooms provide minibars, safes, and phones. Guests can expect to find free WiFi and TVs. Bathrooms have hair dryers and free toiletries.
Grand Hotel Hermitage features free WiFi in public areas, a meeting room, and a business center. If you drive, self parking is EUR 20 per day, or you can take advantage of the airport shuttle (available on request) for EUR 60 per vehicle one way. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a computer station, free newspapers, and a porter/bellhop.
Reviews from Trip Advisor
21% of guests recommend this hotelTotal of 517 reviews