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I was in Rome visiting for 3 days with my 24 year old nephew. Early November where the weather is pretty unpredictable as anything can happen from cold to rain to sun. The first two days it rained a lot and it was cold, luckily Sunday was a beautiful and sunny day. We arrived at the Hotel around 11am and as we were not able to check-in yet (check-in time at 2pm), the very nice blonde lady at the reception stored our luggages and we went off to discover the city. We came back around 7pm, our luggages were already in the room which was greatly appreciated. The Hotel room and the bathroom was big enough and very clean. We had two single beds as booked and all looked fine. When I took a second look at the bed, I realised that there was only a bedsheet and additionally, as I was feeling cold, I realised that the AC was fully on as well. I turned off the AC, I opened the closet, being sure I would find a down comforter there. I didn't. The only thing I found was 1x (we are two) really old wool blanket. So I told my nephew to please go downstairs and ask where the down comforters are. He came back telling me that there are none at this time, we will have to wait until tomorrow morning. Hearing this got me very angry as to me it was a non-sense answer. 1. We are in a 4-Star Hotel and it's November. 2. Where are the comforters stored that we can't have any tonight? 3. How can I accept such a lame answer for the money I'm paying and for a 4-Star Hotel? We both went downstairs and although I was very irritated, I kept calm and talked to the man at the reception ( he has a greyish pointed kind of beard). I said I would like to have two comforters and he answered that it was absolutely not possible now as the cleaning ladies were not in anymore. We should have said something earlier, now we have to wait until tomorrow. (so does this mean that the comforters are locked-up in a secret closet or room where he is not allowed to open or enter?) Obviously we are in Rome for only 3 days, so one does not wait in the lobby for 3 hours until you can check-in in the room and check that everything is fine right? But according to him we were too late. I told him again that there are only bedsheets, the AC was on, there is no heating on and outside it's poring rain, what were they thinking? He answered that many visitors complained recently that it was too hot, so they turned all AC on (IN NOVEMBER!). I replied that it's just a standard feature of every hotel room to have a comforter in wintertime and every guest can decide on his own if to use it or not. And since he didn't know anymore what to say to his own non-sense, he asked if I was attacking him. This statement blew my mind! I looked at my nephew that was speechless as well, I still kept calm and told him that I did NOT raise my voice, I did NOT use any disrespectful words at no time, therefore I never attacked him the only thing I am doing is ensuring my rights as a paying guest in a so called 4-Star Hotel. And I also asked him what he would do at my place if he was travelling with his wife, paying so much money to receive such an answer from the receptionist. I left telling him that on my return I would like to have two comforters ready. Well guess what, at our return around 10:30pm there were no comforters, he most likely felt a bit guilty about his previous behavior, but nevertheless he handed over 3x old wool blankets and he said that he turned on the heating in our room and tomorrow we would get the comforters and he was very sorry for the inconvenience. We went up the room, opened the door and I almost felt sick as there was absolutely no oxygen in the room due to him turning on the AC on heating at the highest level. It was disgusting, I turned it off and had to open all windows to get some fresh air in. My goodness! This was the heating, unbelievable! The next day, when we got back in the evening, the beds were made and there was no down comforter but only an extra sheet made of some material that keeps warm, I am not sure how to call it. So I just let it be, we slept well and I was happy to leave the hotel. When we checked-out, we have been attended by a new receptionist, a young man, so I couldn't say anything to him really, but fact is, we did not receive any apologies nor discounts on the total amount, which is a shame. I had previously read a lot of reviews and the majority was really good, so I was very disappointed about what happened. All in all, I can say that the Hotel has a great location and is very clean, the shower was great with really hot water and good water pressure. Breakfast was standard and nothing special, croissants were very dry and there was not one fresh fruit, All canned fruits! Pillows were very uncomfortable and there were two lights in the bathroom that were constantly dimming down and up by itself, but I didn't say anything as it didn't bother me too much. I would like to add that I am italian, living in Switzerland, so I definitely know what good croissants are :) We had a great time in Rome nevertheless but we will not come back to this hotel.
Hotel was very disappointing, no wifi , no English TV Chanel’s although I was assured that there was, room very small ( know that is the case in most hotels) hotel staff varied between friendly & rude.
OK, this hotel is in a convenient location for attractions like the Spanish Steps and Trevi Fountain. And the room is reasonably comfortable but the space in a "classic double" room is limited and nowhere near the pictures shown by the property. The staff were friendly and helpful. And, the breakfast service was first rate.
We ended up here when the hotel we were booked into had plumbing issues. That hotel booked us a room at Ottocento. Extremely comfortable room and bed. View onto rooftops. Slippery bathtub/shower (put the bathmat in the tub for added traction.) Very tasty breakfast buffet.
We stayed in this hotel for two nights. The hotel is very nice. Walking distance to the plaza de Espana, Trevi Fountain. Also close to the metro. The room was small but, very nice and clean. The breakfast buffet is very good with a variety of food . We would recommend this hotel because is an ideal location.
We had to book a room on short notice and near the Spanish Steps. We chose Albergo Ottocento. The double room also had a very comfortable pull-out sofa bed that we used. The room was quite spacious, with a well-stocked mini-fridge. The bathroom was huge! (Room 305, right off the elevator). The staff was very friendly and accommodating. This extended to the restaurant staff, as well. And dinner on the hotel rooftop was relaxing (live music) and delicious! Breakfast buffet was quite good and included with the room! We highly recommend this hotel and restaurant! (don' turn down the foccacia in the restaurant.. it is to die for!)
We stayed here for four nights in Rome after traveling through Italy. The room was spacious enough for two and clean. The bed was very firm and not so comfortable but you get what you get. The breakfast was convenient to have available every morning. Staff was very helpful when in need of something. The roof top garden was super nice we had a couple of drinks there with a live musician playing the piano. Overall location was great less than 10 minutes from the Trevi fountain. Train is easily accessible or a taxi. Overall great stay.
We had a lovely stay at Albergo Ottocento. The star feature of this hotel is definitely the location. Piazza di Spagna is less than a ten minute walk and Fontana di Trevi is only a five minute walk. The staff are also excellent and very willing to help. Before we arrived their communication on emails was great helping us arrange airport transfers and giving us info about tickets for some of the main attractions. During our stay they were very warm and polite, helped with recommendations and even printed our boarding passes for us before we left. The hotel has a traditional feel. It is not particularly modern but that is part of it's charm. The entire place was very clean and, despite the central location, it was very quiet. Breakfast was OK. It didn't wow us as there could have been a bit more variety, but the basics were covered - cold meats, cheese, pastries and fruit. Service in the restaurant was good and the coffee was excellent. We had a deluxe room which was a good size and well furnished. The beds were a little firm for our liking as were the pillows, but this didn't stop us getting a good sleep each night. The rooftop bar/restaurant is a nice place to head for a drink or two before going out to dinner. The staff are very friendly, the cocktails are great and the pianist was good fun and provided a nice background vibe All in all, Albergo Ottocento is a great place to stay to use as a base if you planning being out and about exploring the city as the location is excellent and the lack of extra facilities won't bother you. CONS: - They do not have even a single iron for guests to borrow - Rooftop bar prices are a little pricey
We stayed at the hotel for a week in the midst of one of those heat waves that make you consider moving to Reykjavik. The hotel is in a very good location, near the Spanish Steps, and though it is a modest, older building, they've kept it up very well. It's not luxe, but it is very, very comfortable: the rooms are a good size, the bathrooms are modern, they have A/C. They supply a very nice breakfast (run by very capable people), they have a small bar on the main floor, along with a roof restaurant/bar, and the people who work there are very professional. When we needed help getting last minute transportation to the airport for an emergency flight home, the folks at the front desk were helpful and kind. Albergo Ottocento is now our home away from home in Rome.
Very clean and kept up. Great staff, price is very fare for location. Roof top dining, nice bar [lobby and roof].You can walk to all sites and shopping. We would select the hotel again. Room was small but most are in Rome.
Located in Rome City Centre, Albergo Ottocento is next to popular attractions like Via Veneto and Piazza Barberini. This 30-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a rooftop terrace, and a conference center.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including Rossini, which specializes in Italian cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.
Albergo Ottocento's 30 air-conditioned rooms provide minibars, safes, and phones. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also standard.
Guests of Albergo Ottocento enjoy a rooftop terrace, free WiFi in public areas, and a conference center. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 100 per vehicle roundtrip. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a computer station.