Hôtel Universel in Rivière-du-Loup

4.0 star property
Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
VIP Access

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Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine
Breakfast and dinner served, international cuisine
Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Musee du Bas St Laurent
    ‪18 min walk‬
  • Place, Cegep De Riviere-du-Loup
    ‪2 min drive‬
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(114 reviews)
  • 312 sq ft
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 312 sq ft
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)
  • 325 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(45 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup is located within a mile (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. This 4-star hotel welcomes guests with 300 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in Rivière-du-Loup, it's connected to the convention center and also close to Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital.

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.0 mile
  • Cegep De Riviere-du-Loup - 2 min drive - 1.2 miles
  • Grand Portage Regional Hospital - 3 min drive - 1.2 miles
  • Parc des Chutes - 4 min drive - 1.9 miles
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 5.5 miles

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Subway - ‬17 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬14 min walk
  • ‪Mini-Putt Casse-Croûte - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup features a full-service spa, an indoor pool, and a 24-hour gym. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 14 2025 to October 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 40.24 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking. There's also a car charging station.
Property Registration Number 2024-11-30, 054854

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Frequently asked questions

Are free cancellation options available at Hôtel Universel in Rivière-du-Loup?

Hôtel Universel in Rivière-du-Loup provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do around Hôtel Universel in Rivière-du-Loup?

This hotel is located in Rivière-du-Loup within a short 19-minute walk of Musee du Bas St Laurent. You'll also find Riviere-du-Loup Saint-Simeon Ferry and Manoir Fraser within a short drive.

Is parking available on site at Hôtel Universel in Rivière-du-Loup?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is a spa located at Hôtel Universel in Rivière-du-Loup?

UniverSpa is the hotel's spa and services include hot stone massages, Swedish massages, body wraps, and couples treatments.

Does Hôtel Universel in Rivière-du-Loup include a casino?

No, Hôtel Universel in Rivière-du-Loup doesn't have a casino.

Will I find an indoor pool at Hôtel Universel in Rivière-du-Loup?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 10:00 PM. Note though that pool facilities will be unavailable from October 14 2025 until October 30 2025 (subject to change).

Is Hôtel Universel in Rivière-du-Loup a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Hôtel Universel in Rivière-du-Loup have a hot tub?

Yes, this hotel has a spa tub.

Does Hôtel Universel in Rivière-du-Loup have a restaurant that serves breakfast?

Yes, Hôtel Universel in Rivière-du-Loup serves a cooked-to-order breakfast for a surcharge on weekday mornings at Restaurant - Boreal.

Will Hôtel Universel in Rivière-du-Loup allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hôtel Universel in Rivière-du-Loup for a fee of CAD 40.24 per pet, per day.

Does Hôtel Universel in Rivière-du-Loup have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at Hôtel Universel in Rivière-du-Loup?

No, there aren't any guestrooms with balconies at Hôtel Universel in Rivière-du-Loup.

Reviews

Hôtel Universel in Rivière-du-Loup Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1111 out of 1942 reviews
Rating 8 - Good. 502 out of 1942 reviews
Rating 6 - Okay. 204 out of 1942 reviews
Rating 4 - Poor. 78 out of 1942 reviews
Rating 2 - Terrible. 47 out of 1942 reviews

Reviews

2/10 Terrible

Lin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
How come this hotel showing 4 star on Expedia website. It’s a motel or maximum 2 star hotel. Not sure if it’s considered as false advertisement. The water pool is way smaller than showing in the photo. The photo is looks 5 star but reality is opposite.
Stayed 1 night in Aug 2025

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Christina

Stayed 1 night in Aug 2025

10/10 Excellent

Yanick

Stayed 1 night in Aug 2025

8/10 Good

Farhad

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is old property. It is a bit loud because old fans and ACs
Stayed 1 night in Aug 2025

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Genevieve

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay.

First impression: the lobby is tiny and cramped and awkwardly designed. It’s trying to be more fancy than it is. Walking down the hallway to the room and I was already worried. It felt like a motel to me. When we entered our room it smelled bad. It smelled like a wet dog. That’s the best description I can give. They had opened a window but it didn’t help. That’s all I could smell. We’ve stayed in many hotels and I know what a clean room should smell like. The beds were comfortable. But I could not get over the smell. We won’t be staying here again. The elevators were also dirty. Both of them. Overall quite disappointing.
Stayed 1 night in Aug 2025

10/10 Excellent

Pranav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with all amenities for family vacation.
Stayed 1 night in Aug 2025

4/10 Poor

K

Traveled with family
Liked: Staff & service, amenities
The “Balcony to the pool” room has a permanent overwhelming smell of chlorine, the air conditioning is taking the air from the pool. The mattresses are way too soft - they have done their duty a while ago. All together the value you get for the price you pay is, at least in the section we were in, completely off.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and well appointed, bed was comfortable however pillows could have been better. Bathroom was nice size however no face care provided and the drain in the sink was very slow. Internet worked well as did the tv
Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds, Confortable and great linens Bathroom and bedroom cleanlinesss was spotless All new furniture of good quality
Stayed 1 night in Aug 2025

8/10 Good

Marcy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
N/a
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food was good. Room not well lit. Rather dull. Great shower.
Stayed 1 night in Aug 2025

8/10 Good

Craig

Our stay was good
Stayed 1 night in Aug 2025

8/10 Good

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great for our child. The room was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a bit difficult at check in but otherwise a clean /nice place to stay for our quick stopover
Stayed 1 night in Aug 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Ada

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was overpriced, not clean, dated and there was mold in the bathroom. Definately not 4 star.
Stayed 1 night in Aug 2025

10/10 Excellent

LINDSAY, NORTH YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable and wonderful staff
Stayed 1 night in Aug 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 1 night in Aug 2025

6/10 Okay

Huguette

Liked: Cleanliness
Not accomodating. Could not offer upgrade to VIP Expedia client, saying nothing was available. Gave 10 off to spa which I was never going to use. Disappointing to say the least. Had no gluten free options.
Stayed 1 night in Aug 2025

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easily accessible. Lots of parking. Nice bathrooms and comfortable beds. Nothing negative to say about this location.
Stayed 1 night in Aug 2025