Very disappointed that check in was at 4:00 pm I paid almost 1,000 dollars that’s not acceptable that you can’t check in early.
Property is beautiful, but does need some updating. The “bones” of the hotel are great, but common areas (e.g., carpets) and elevators need updates, as did the bathroom of the room we stayed in. Ate at Pergola and Cipriani. Service is good, but we did feel as though some guests were singled out for particular care. There was a Vogue event at the hotel during our stay and lots of local celebrities (mostly local soap stars) that seemingly took all of the attention. Cipriani was weak compared to NY and Miami locations, but service was as attentive. Hotel is in Copacabana which is not as “safe” as Ipanema. I was robbed across the street from the hotel after a morning run, but there are plenty of doormen and security at the hotel itself. Hotel is a throwback to 60s jetsetter aesthetic, and it is clear Belmond (new proprietor) is leveraging that. However, the hotel clearly needs upgrades. If your standards are 5-star US/Europe you should consider looking elsewhere like staying at Fasano or some other location on Ipanema.
iconic property. great staff
Absolutely loved our stay in this hotel! Not only is the hotel beautiful but the staff is just as wonderful, everyone went above and beyond for us to feel welcomed and safe. I don’t usually review hotels because I’m lazy but in this case I made the effort. Will definitely be returning!
The staff was very attentive to our every need. The room was spacious and very comfortable. The location was excellent. We will definitely return!
This was my third visit to the Palace. I love the rooms the the pool. The restaurants are very nice but extremely expensive. The bar service at the pool is extremely slow. There isn’t any consistentcy with the drinks either. I was pretty disappointed with the service is general expect for the breakfast service which was excellent. I think the charm has worn off for us and next trip we will try another hotel.
Great hotel with a beautiful pool, nice tennis court and very good restaurant options. We loved the location. Staff was excellent.
Located in Copacabana, Copacabana Palace, A Belmond Hotel, Rio de Janeiro is adjacent to Avenida Atlantica and within a 5-minute walk of other popular sights like Copacabana Beach. This 220-room hotel welcomes guests with conveniences like 3 restaurants, a full-service spa, and an outdoor pool.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at Pergula, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, espresso makers, and free newspapers are also available.
Copacabana Palace, A Belmond Hotel, Rio de Janeiro features a full-service spa, an outdoor pool, and a gym. Valet parking is BRL 70 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for BRL 585 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and an indoor tennis court.
Very disappointed that check in was at 4:00 pm I paid almost 1,000 dollars that’s not acceptable that you can’t check in early.
Prezada Karla,Muito obrigado pela avaliação.Cordialmente,Ulisses MarreirosGeneral Manager.
Property is beautiful, but does need some updating. The “bones” of the hotel are great, but common areas (e.g., carpets) and elevators need updates, as did the bathroom of the room we stayed in. Ate at Pergola and Cipriani. Service is good, but we did feel as though some guests were singled out for particular care. There was a Vogue event at the hotel during our stay and lots of local celebrities (mostly local soap stars) that seemingly took all of the attention. Cipriani was weak compared to NY and Miami locations, but service was as attentive. Hotel is in Copacabana which is not as “safe” as Ipanema. I was robbed across the street from the hotel after a morning run, but there are plenty of doormen and security at the hotel itself. Hotel is a throwback to 60s jetsetter aesthetic, and it is clear Belmond (new proprietor) is leveraging that. However, the hotel clearly needs upgrades. If your standards are 5-star US/Europe you should consider looking elsewhere like staying at Fasano or some other location on Ipanema.
Dear Jonathan,First of all, our sincere thanks for the constructive and well-intentioned feedback.I really regret and I am very sorry for what happened. We do have security in the hotel and the surrounding area is usually well patrolled. I hope you are well and that we were able to assist you in registering what occurred. Regarding the aspects of your text, the hotel actually retains its classic features and this year it completes a century of its foundation. We have a non stop plan of refurbishing the hotel and making updates to it. All the elevators in the main building are brand new and we are actually renovating also the façade of the hotel, apart from other touches all over. I believe the corridor of your floor, was not touched passing that impression and we will be addressing it. We apologize for any inconvenience at Cipriani. It is also a different offering and nothing to do with the ones mentioned, although they are also very good. Could you please tell us what occurred so we could check? Access our homepage at the contact us section.I hope I can hear more from you and I am at your disposal for any additional information.Best regards,ULISSES MARREIROSGENERAL MANAGER.
iconic property. great staff
Dear Andrew,Thank you very much for the compliments.Best regards,ULISSES MARREIROSGENERAL MANAGER.
Absolutely loved our stay in this hotel! Not only is the hotel beautiful but the staff is just as wonderful, everyone went above and beyond for us to feel welcomed and safe. I don’t usually review hotels because I’m lazy but in this case I made the effort. Will definitely be returning!
Dear Mrs. Jessica, We are very glad and grateful after receiving your awesome feedback! We could notice the several compliments, specially to our team! Best wishes and come back soon! ULISSES MARREIROS GENERAL MANAGER.
Caro Senhor/ Cara Senhora Muito obrigada pelo envio de sua avaliação. Atenciosamente, Andrea Natal, Diretora Geral.
Prezado(a), Muito obrigada pelo envio de sua avaliação. Saudações, Andrea Natal, Diretora Geral.
The staff was very attentive to our every need. The room was spacious and very comfortable. The location was excellent. We will definitely return!
Dear Guest, Thank you very much for sending your testimony related to your recent stay with us. It is amazing to know that you highlighted the accomodations and location. Best wishes and come back soon. Andrea Natal General Director.
This was my third visit to the Palace. I love the rooms the the pool. The restaurants are very nice but extremely expensive. The bar service at the pool is extremely slow. There isn’t any consistentcy with the drinks either. I was pretty disappointed with the service is general expect for the breakfast service which was excellent. I think the charm has worn off for us and next trip we will try another hotel.
Dear Paulo,Please accept our apologies for any inconvenience but early check in is according availability.Best regards,Ulisses MarreirosGeneral Manager