London Marriott Hotel Twickenham4.0 out of 5.0
Recent guest reviews
We visited for a wedding in Richmond Park. Lovely wedding and lovely people spoilt only by this atrocious apology for an hotel. That it is run by an international chain that apparently values its reputation makes the pitiful service and offering even worse. That it is an example of British hospitality at the home of English rugby is cringeworthy when we can offer so much better, almost anywhere and everywhere. Ok so why am I so critical? Firstly lunch where we were served by a surly waitress for whom everything was a trouble, made worse by disgusting food and her inability to converse in English. The soup when it arrived resembled a bowl of sickness and looked so bad I couldn't even attempt to eat it. Breakfast was appalling, unappetising offerings and with empty dishes on the buffet left for ages unfilled, bitter, bitter and made a mockery of the advertised boast 'proud to serve Starbucks coffee'. If it was indeed Starbucks then they had done something to ruin it and when I complained the head waiter said "Well we've not had any complaints today, YET!!!" My friend's poached egg order never came at all. Maybe they were being kind if they would have been of the same standard as the rest of the food. Our room was not serviced until well after lunch and the 'piece de resistance' was when they lost the water supply on Sunday morning they did nothing to inform or assist the guests. We were offered a discount off a future stay but we declined as I wouldn't return even if it was for a free stay, that's how bad it was. Plus points, the rooms are large and the appointments are acceptable. The staff, especially at the front desk were friendly and helpful but overall the minus points overwhelmed the plus several times over. Good riddance Marriott Twickenham and we would need some persuading or lack of a suitable alternative to use a Marriott anywhere again. Goodness knows how they are apparently corporately successful.
Hotel rooms are clean, spacious and staff are fab. It's in my opinion the only hotel choice following a rugby game due to the pure convenience, parking and standards. Downside the bar is packed after so getting a drink takes a while, then after the wait you're hit with the cost. The drinks in the hotel were stupidly expensive.
We know the area well,but access was not that easy to spot, the staff were polite but asked for a credit card even though we had already booked with a card. the view from our window was the back of the stand I e a wall. In this day and age surely basic wi if in the room is a pre requisite? The breakfast at £18 a head was hardly exciting or particularly inviting. Although the staff were most helpful in the breakfast area, at these prices one would expected a little more than an adequate breakfast ( not a croissant in sight, the last of the cooked breakfast was not replenished for ten minutes at least, the coffee was not exactly over hot) The room was very clean, the mattress not as good as the much more supposedly basic Premier Inn. mattresses . Backache did reign. We booked on a deal, so felt loath to complain, but had we paid the full advertised price I would have considered the hotel was no so much expensive but a rip off . This is meant to be a new hotel, one expects more than just adequate.standards. Come on Twickenham , where is the wow factor?
We were visiting Twickenham from Plymouth on a non-event day for an England Rugby training session, living 3 hours away, we naturally decided to stay the night before. Being massive rugby fans, myself and my 9 year old son jumped at the opportunity to stay at the home of rugby. I booked through the Marriott App, and paid £70 for a standard room for the night. Four days before our stay, we were given the opportunity to upgrade to a "Pitch View" suite on the 6th floor. This cost an additional £80, but included breakfast for both of us. Check in was straight forward, as was finding the free parking on site. We arrived in our room to find a good sized double bed, a dining area for up to 10 people and two toilets, one with a bath and separate cubicle shower. The room was clean and tidy, if not a little tired, with rips in the carpet and smears on the windows. The highlight though was the balcony, which opens directly into the middle tier of the stadium, with enough seating for 12 people. The downside was, that due to security issues, the door to this balcony was locked after an hour or do by concerned staff, worried about the security threat a 9 year old could offer. This was disappointing, as a true England Rugby Fan, I saw this as a kick in the teeth. The bed was comfortable, the room well appointed, with two large flat screen TVs. Breakfast was OK, but I would have been disappointed had I paid for it separately. Check out was easy, and went smoothly. If you are a fan of rugby, and you get the chance to upgrade to one of these suites, do so. It's simply breathtaking when you see the pitch when you wake up.
Have been to Twickenham many times over the years and never been tempted to stay in the Marriott before. Had the opportunity to enjoy a suite for match day and stay over in the suite bedroom. Well looked after by the staff and nothing was too much trouble. After going out for dinner and returning to the room and the spectacular view of the pitch floodlit at midnight, was a great end to the day. Breakfast buffet the next day was OK and plentiful. Would definitely recommend the hotel to make a special weekend on big match days.
The room and food were ok but the main reason for the review was the awful service in the bar. We went for a drink in the afternoon and there was not enough staff which was even worse when we got back from the concert and had a 30 minute wait to get served. The hotel was full of concert goers and everyone was getting very angry. I would have thought that more staff should have behind the bar
Such a shame it dresses itself as a 5* and its not even close. Check in was a fiasco we had booked against a credit card but they still insisted on taking another payment method, It was a match day but not a big match day so the arena the hotel is based wasn't sold out so only knows how they cope on sell out days, The room was clean and tidy enough no biscuits on the tea tray and no water in fridge(5*?) No toiletries in bathroom not even dispensers the Travelodge have but there was a shower cap & 2 flannels! When I rang they said they would send housekeeping they never came. The TV took some navigating to get to the channels you have to go through a trawl of marketing sites first - life is to short so put my I Pad - sky go on The so called residents bar has no comfy chairs/sofas it is however supplied with high back chairs and table as it doubles as the breakfast restaurant over-spill. The general public use this bar as the public bar was busy they can easily access this from lifts & stairs, So not so residents only. We ended up on a sofa in reception. Our evening meal was perfect food but the endless interruptions asking us if we would like more drinks, was our meal ok, more bread, extra veg for goodness take leave us and let us enjoy our meal. Breakfast was ok it wasn't until we had our meal that a waiter came with a extra menu and asked us if we would like tea or coffee - we had used the free dispenser, i'm bored now but there is so much more I could write to try and tell you to find somewhere else thats worth youyr hard earned cash,
Enjoyed our stay although it was a busy weekend with two rugby matches taking place. Staff friendly and helpful. Rooms very quiet even though there were crowds outside. Breakfast usual buffet style but plenty of choice. Be careful with the bathroom door
My elderly mother and I attended the Rugby Sevens tournament and as a treat decided to stay at this hotel. We had a lot of trouble getting the booking confirmed originally and struggled to find anyone who could understand English! When booking we requested a room close to the lifts as my mother has difficulty walking - the room probably couldn't have been any further away! although it was large and the beds were comfortable. On checkout I tried to inform the Receptionist of some repairs that needed to be carried out but she wasn't interested - there was no security chain on the door, the bathroom door could not be shut and the curtains were broken - for a 5* hotel that has not been open that long these faults seemed excessive. We had dinner in the restaurant on the Friday night - big mistake! The choice was very limited, and extremely expensive. The turkey club sandwich that my mother ordered came with "plastic" (reconstituted sliced turkey) and the baked barai chicken which I ordered was not cooked enough and was pretty tasteless despite being advertised as spicy. We thought to save the meal by ordering Creme Brulee for dessert but even this was ruined as it was granular rather than smooth in texture. 2 bar snacks for £46.00 - outrageous. Needless to say we didn't bother eating in again. I also thought the car parking charges were outrageous (if I had booked a parking space through the stadium it would have been £10 cheaper per day!) and to pay for wi-fi in a hotel of this calibre seemed penny pinching in the extreme. I am a regular rugby fan but will definitely not stay here again.
We stayed for one night and was really impressed! One of the nicest Marriott hotels we have stayed in within the UK! Bearing in mind the hotel was full and pack of Rugby fans (matches on both the Saturday and the Sunday) the staff from check in to Check out were so helpful and friendly. The room was fantastic and surprisingly so quiet especially on a match day!! I am looking forward to staying again there soon!
- Walking distance to Twickenham Stadium and Twickenham Stoop
- Free WiFi and wired Internet in public areas
- Onsite dining
- Indoor pool
London Marriott Hotel Twickenham places you next to Twickenham Stadium and a short stroll from other popular sights like Twickenham Stoop. This 156-room, 4-star hotel has a restaurant, an indoor pool, and a health club. Near the airport, it's also near Griffin Park Stadium and Kew Palace.
This hotel serves as home to a sports bar, along with a restaurant that specializes in British cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.
All 156 air-conditioned rooms provide coffee makers, free newspapers, and free bottled water. Guests can expect WiFi, wired Internet, and TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Safes and desks are other standard amenities.
Guests of London Marriott Hotel Twickenham have access to an indoor pool, a health club, and a spa tub. Self parking is offered for GBP 35 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 9 meeting rooms.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 807 reviews