Holiday Inn Reynosa Industrial Poniente3.0 out of 5.0
Recent guest reviews
This is not my first stay in this hotel but I will do everything it will be the last one. The main issue is the food: the restaurant is terrible. First time in Mexico I find a place where they don't know how to prepare basic Mexican food like guacamole or pico de gallo...many dishes listed on the menu are simply not available! And when they are, they are of so poor quality. It's desperating. Who is in the kitchen? We really wondered during the 4 nights we had dinner... Almost each night the tablecloth was stained. Digusting ! The service is slow and not professionnal at all. And for what concern the hotel itself: what thinking about the reception waking you up you at passed 11pm, calling you because they lost the dinner bill you just let on the restaurant's table ? The cleaning of the room is random: I found many times hair on the floor in the room and in the bathroom. And last but not least, phonic insulation is close to zero, you can therefore hear your neighbors at anytime coming back to their room. Of course, the doors slam since they have not been adjusted to avoid this... For check-out we spent 20' at the reception desk to get our bill. For what reason? We still don't understand. What a bad and sad experience. To be avoided as much as possible.
The hotel was recently renovated and the rooms are really nice. The staff is very friendly and with a corporate rate you can get a great value (breakfast included and better rate). It is recommended to get a reservation at least 2 days before, standard rooms have a high demand. The hotel has a swimming pool, fitness area, and a restaurant. Across the street there is a mall with cinema and local stores.
This is very solid place for business stay in Reynosa. Hotel is well located, Hotel quality is quite good. Hotel staff is very efficient and polite. Rooms are spacious and clean. Reynosa is not the safest place in Mexico but this hotel feels very safe. Restaurant is not as good as one would expect.
This is a clean hotel, but dated. Carpets are worn and looks decolorated. Beds are comfortable, bathroom is clean but dated. I might not return here again, nothing to be amazed about, just an average stay. Este hotel es limpio pero viejo. Las alfombras lucen gastadas y decoloradas. Las camas son comodas, el baño limpio pero viejo. Yo no regresaría aqui, no tiene ningun encanto, fue una estadía promedio.
English skeaking hotel staff is very friendly ans always ready to help, clean room annd a comfortable bar and restaurant. For smokers, the bar doubles as a comfortable smoking area. Enjoyed the stay, and will be back for shure.
The Hotel employees were very nice and helpful. My room was very clean and comfortable and the hotel was safe I felt as if I was still in the u.s and there is a Mall across the street. I had NO problem's with my shower very big and spacious.. The restaurant on site Agave was so so good and the staff were friendly... I am returning in Dec I will will stay at this Hotel again. I highly recommend this Holiday Inn for your next stay.
I stayed at this hotel for two nights on the first week of August 2012. The hotel has the looks of a tipycal Holiday Inn, which I found good considering some Holiday Inns are not build expressly to accomodate the chain requirements. The rooms are very spacious, and quiet. The shower seems to be weird, with a strange location inside the shower area but this does not affect its operation. The restaurant offers good meals and the dishes are tasty and abundant. One thing I didn´t like about the restaurant is that there are several salespersons working there during the day, selling what they called " wonderful vacation packages" to possible customers. This situation, which could be transparent to hotel guests, is not, because they keep talking all the time, making the place noisy and uncomfortable. They even get to shout from one table to the other, requesting information from one person sitting in a corner table who seems to be the manager. To make matters worst, they were ocuppying the best tables in the restaurant. The personnel at the front desk were very kind and were helpful at several moments during my stay. The hotel is a very good option to stay in Reynosa, and the place feels safe.
Same problem as others mentioned... Priority club member with no benefits. The room was ok, but not a "suite" like you would find in other locations. Simply a bed, a desk, a fridge and a coffee maker. Not much to write home about, but not terrible either. I will say that they did try their best to get us in the room an hour or so early, so the service is much better than the other HI in Reynosa. If you have to pick between the two, choose Poniente for the higher level of service, as well as safety.
I just spent this past week in Reynosa,Tamps. And I was informed that the Priority Club Rewards privileges do not apply with them as they are an independent Holiday Inn Industrial Poniente . What Holiday Inns in Reynosa are part of the Priority Club Rewards privileges.? Such as 4:00 PM Check-out as my flight departs 6:00PM from Reynosa to Mexico City . Room upgrades, and the fruit basket in the room . These are all nice and pretty in your adds but they don’t do any good if the Hotels don’t participate.
Always book online through their website. It is always cheaper like that.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Holiday Inn Reynosa Industrial Poniente is located 6.6 mi (10.6 km) from Nuestra Senora de Guadalupe Parish and 8.4 mi (13.5 km) from Reynosa Cultural Park. This 3-star hotel has 95 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Santa Ana National Wildlife Refuge and McAllen Botanical Gardens are also within a 30-minute drive.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service.
All of Holiday Inn Reynosa Industrial Poniente's 95 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include free newspapers, safes, and phones.
At Holiday Inn Reynosa Industrial Poniente, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a business center.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 33 reviews