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Hôtel Exsel Créolia

4.0 star property
Hotel with a full-service spa, near Aquanor

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Photo gallery for Hôtel Exsel Créolia

Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Exterior
Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View | 1 bedroom, minibar, in-room safe, desk
Lunch, dinner served; French cuisine, alfresco dining
Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View | 1 bedroom, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Gym
  • Room service
  • Bar
  • Parking included

Explore the area

Map
14 Rue Du Stade Montgaillard, Saint-Denis, 97400
  • Aquanor
    ‪18 min walk‬
  • Petit Marche
    ‪4 min drive‬
  • La Barachois
    ‪6 min drive‬
  • Saint-Denis (RUN-Roland Garros)
    ‪8 min drive‬

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Room options

View all photos for Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View | 1 bedroom, minibar, in-room safe, desk

Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Ocean View

Superior Room, 2 Twin Beds, Ocean View | 1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Comfort Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Ocean View

Superior Room, 1 Double Bed, Ocean View | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Double Bed, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Saint-Denis

Aquanor is within a mile (2 km) of Hôtel Exsel Créolia , and other popular sites like Plage de Sainte Clotilde are within a couple of miles (3 km). This 108-room, 4-star hotel has a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Aquanor - 18 min walk - 1.0 mile
  • Plage de Sainte Clotilde - 3 min drive - 1.4 miles
  • Petit Marche - 4 min drive - 1.8 miles
  • Jardin de l'Etat - 4 min drive - 1.8 miles
  • La Barachois - 6 min drive - 2.7 miles

Getting around

  • Denis (RUN-Roland Garros Airport (RUN) - 15 min drive

Restaurants

  • ‪Boulangerie Tradition Bourbon - ‬5 min drive
  • ‪Lé Gadiamb - ‬6 min drive
  • ‪Presto Café - ‬6 min drive
  • ‪Bourbon Fraîcheur - ‬4 min drive
  • ‪Pizza Uno - ‬4 min drive

About this property

Hôtel Exsel Créolia

Hotel with a full-service spa, near Aquanor
Hôtel Exsel Créolia features a full-service spa, an outdoor pool, and a children's pool. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a gym, free WiFi in public areas, and conference space.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are other standard amenities. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Créolia Wellbeing. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open select days.

Languages

English, French, German, Italian, Spanish

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Property grounds

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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: EUR 21 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kaloupile
  • La Varangue

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 269 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 89
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 85

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 21 per person
  • Early check-in fee: EUR 89 (subject to availability)
  • Late check-out fee: EUR 85 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Créolia
Hotel Mercure Créolia
Hotel Mercure Créolia Réunion
Hotel Mercure Créolia Saint-Denis
Hotel Mercure Créolia Saint-Denis Réunion
Hotel Mercure Réunion
Hotel Mercure Saint-Denis
Mercure Créolia Réunion
Mercure Créolia Saint-Denis Réunion
Hôtel Exsel Créolia Hotel
Hôtel Exsel Créolia Saint-Denis
Hôtel Exsel Créolia Hotel Saint-Denis
Hotel Mercure Créolia Saint Denis La Réunion

Frequently asked questions

Is a free cancellation option available at Hôtel Exsel Créolia ?

Hôtel Exsel Créolia offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

What is there to do within easy reach of Hôtel Exsel Créolia ?

This hotel is located in Saint-Denis, close to Jardin de l'Etat, Petit Marche, and La Barachois. You'll also find Aquanor and Plage de Sainte Clotilde within a short drive.

Is parking available on site at Hôtel Exsel Créolia ?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Hôtel Exsel Créolia ?

Créolia Wellbeing is the hotel's spa and services include facials, mani/pedis, body treatments, and massages. The spa is not open daily but only on select days.

Does Hôtel Exsel Créolia include a casino on the premises?

No, Hôtel Exsel Créolia doesn't have a casino.

Will I find an indoor pool at Hôtel Exsel Créolia ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hôtel Exsel Créolia ?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant with al fresco dining.

Are there hot tubs at Hôtel Exsel Créolia ?

No, this hotel doesn't have a spa tub.

Does Hôtel Exsel Créolia have a restaurant that serves breakfast?

Yes, Hôtel Exsel Créolia serves buffet breakfast for a surcharge each morning at Kaloupile.

Will Hôtel Exsel Créolia allow pets to stay for free?

No, pets aren't allowed at Hôtel Exsel Créolia .

Are there connecting rooms at Hôtel Exsel Créolia ?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hôtel Exsel Créolia ?

The closest major airport to Hôtel Exsel Créolia is Denis (RUN-Roland Garros Airport (RUN), which is 5.3 mi away (15 minutes by car). Another top airport is Saint-Pierre (ZSE-Pierrefonds), which is around 29 mi away.

Are there rooms with balconies that I can book at Hôtel Exsel Créolia ?

Yes, some guestrooms at Hôtel Exsel Créolia offer a balcony and may feature ocean views.

Hôtel Exsel Créolia Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 106 out of 342 reviews
Rating 8 - Good. 151 out of 342 reviews
Rating 6 - Okay. 57 out of 342 reviews
Rating 4 - Poor. 19 out of 342 reviews
Rating 2 - Terrible. 9 out of 342 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Mar 2025

10/10 Excellent

M

Stayed 2 nights in Oct 2024

6/10 Okay

severino

Disliked: Property conditions & facilities
Hotel viejo necesario restauró URGENTE 2 estrella no👀mas👀🙁
Stayed 7 nights in Jan 2024

8/10 Good

Chantal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pool and view. Bed mattress was stiff. Staff welcoming.
Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good accommodation for business trip
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

10/10 Excellent

PAUL, Debary

Stayed 1 night in Sep 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location up high on the hill. Lovely pool. The surprise welcome drink was appreciated. Bar service was slow. The reception team spoke good English but bar and restaurant was difficult to communicate with. Bathrooms needed a refurbishment. All as to be expected though.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in St Denis

A very enjoyable stay. Excellent facilities. A great pool and wonderful panorama view of the sea and St Denis. Only slight criticism was price of meals and drinks but part of this stems from the dreadful exchange rates we get for our English pounds.
Stayed 3 nights in Mar 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again.

Hotel was very nice. The staff were more than helpful. The food in the restaurant was excellent and also the wine. I would stay here again for sure. They provide a free shuttle bus into town and to/from the airport. They also took care of booking me a hire car which was very cheap. The view is great and the pool is fantastic. Its a nice place to relax. Yes the rooms are a bit dated but they were clean. No iron in room. Ordering food and drink in Restaurant/bar can be a bit slow. Slower than what i am accustomed to. So you do need to be patient and not in a hurry.
Stayed 4 nights in Feb 2019

8/10 Good

Cyrilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family stay

very nice stay view is amazing
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Mercure Créolia Saint-Denis La Réunion

Ideal location for Business trip. Very comfortable and friendly staff
Stayed 3 nights in Feb 2018

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Great hotel, however food menu and breakfast is limited.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic swimming pool and view, but pool was very cold and restrictive for use. Service was mixed particularly at dinner. Food was ok but overpriced.
Stayed 3 nights in Aug 2017

8/10 Good

Gene

Pretty location

The front desk should change foreign currency. The hotel had a pretty view,

6/10 Okay

Joose Janos

Disliked: Property conditions & facilities, room comfort

dated rooms

Hotel pretends to be 4*, standard rooms are however 2*, pool 4* so maybe average can climb up to 3*. Rooms are waiting to be updated, and for 2 decades now. Airport shuttle is most useful as a taxi costs 25-30e, however take into account that the shuttle runs only 9AM-5PM.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient hotel with great view and good service

We only stayed one night to get to the airport early the next morning, without too much traffic. The location is great with a view over the city to the distant sea, but there are no restaurants or shops around. So we had dinner at the hotel, next to the pool area, which was okay, nothing too exciting. We had a premium room on the top floor with a great view, massive bathroom (shower over bath) and the room was of a reasonable size, too. Would stay there again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great hotel, great staff with a really nice view. Wifi was disappointing as well as lack of minibar. All good otherwise.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Poor hotel but appears to be the best available in Saint Denis

6/10 Okay

Glen, Madagascar

Liked: Staff & service

Quiet location but a little too far from town

Overall room was clean but small, no window; only a small door to the balcony. Air con blew hot air across the balcony so not very comfortable. Food was ok, pool is nice. Important to note that free airport shuttle is only available from 9 to 5 but there are daytime shuttles to town. I needed to insist on having them take us to the airport to catch our flight which was outside of this time frame based on the information on Expedia's website of free airport shuttle.

8/10 Good

byunghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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