Best Western Refugio Inn2.5 out of 5.0
Recent guest reviews
I wish that I could leave a review of a zero. My sty was the worst thing that could ever happen. First of all I used points it was supposed to be 10,000 because of the promo. So I was going to stay 2 nights. Then I needed a second room. I told the guy he said yes I have one. I went to go get my purse while my friend was at the desk. And by the time I got back he told me that the room he thought he had wasn't there. I told hime that I was going to be sleeping on the floor, and I was not sstaying the second night. He told me that he would change it. I went to the desk in the morning to tell them I was out and that the took 20,000 pts. The manager told me that they would not return the points because my reservation said I was there for 2 nights. I told him again that I was not staying 2 nights and sleeping on the floor. He said I don't have housekeeping to clean that room so you are staying 2 nights. Again I repeated that I am not staying here a second night. I left. Returned a couple hours later because i forgot something. The manager said it is now after checkout so he cannot check me out because i didnt bring him keys when we spoke earlier. I told him he hasn't heard the last of this and walked out the door. I called my Best Western rewards when I retuned from vacation. they informed me that the hotel took 20,000pts and charged my card for the stay. I am livid DO NOT STAY HERE. Go just down the road to Portland. They have a very nice Best Western there.
This place was ok but if I had to stay here more than one night then I would not recommend. The first thing I saw when I had to walk up to the second floor was small bits of paper trash on the floor, and the trashcan overflowing. The room was nice inside but as far as sleep quality the walls must be paper thin. I could hear road noise all night while trying to sleep and the HVAC system cycled on every 5 minutes. I will say that the location was key to my trip which worked well for me.
Excellent customer service by everyone at this hotel as always. Staff is always so welcoming and helpful. Remembers everyone by name and does whatever they can to help you during your stay. Highly recommended.
The owners of the hotel are excellent people, thanks to them we always have a room to stay in a very small town with not that many options of hotels. The rooms are nice and clean! Breakfast is the same as others hotels.
BW is by far the place to stay when visiting Refugio. The staff is super friendly and customer service is their priority. Breakfast is good for a quick grab and go. I understand permitting issues & cost could be an issue for there not being elevator, but heck it's only 2 floors!
I was in my hometown of Refugio to celebrate my 60th Birthday. I could have stayed with family but I preferred to stay at the BW Refugio. The manger, his wife and their whole staff are always courteous and professional. Between family, friends and me. We had 7 rooms reserved. We enjoyed relaxing hours in the pool and the water was AWESOME!
Clean hotel, however they don't mention they DO NOT have an elevator until they give you your key to check in, so plan on hauling your luggage up a flight of stairs, or stay on the first floor. We were in town to visit 2 grandchildren and brought them to swim, and found out not even 1 guest allowed, disappointed.
Clean, comfortable and very nice. Staff was pleasant and rooms were promptly cleaned at 11 after check out. Free WiFi that worked at a good speed. Free breakfast of cereal, bagels and fruit. Would recommend as a cheap alternative to staying in the city.
This is a highly recommended hotel as it is always very clean and the staff is very friendly. We have stayed here over Thanksgiving and Christmas for the past two years and never have had any problem and very satisfied with this hotel and its great location to area amenities.
When ever we are traveling to visit friends and family in McAllen we often make this our pitstop after traveling from Lake Charles, La it gets quite busy around 10 PM on when more travelers start coming in to rest. It is right off the main highway which has lots of traffic but once you get into your room you would never know this because it is very quiet and always clean the breakfast is just all right but it is enough to get you going so that you don't have to stop and buy any. The staff is nice and accommodating, I would recommend staying here.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Best Western Refugio Inn places you within a mile (2 km) of Heritage Park and Refugio County Museum. This 42-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Lions City Park is also 1.9 mi (3.1 km) away.
Start your day off right with a free continental breakfast.
All 42 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Hair dryers, phones, and ironing boards are also available.
At Best Western Refugio Inn, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 67 reviews