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Best Western Plus Chateau Inn Sylvan Lake

2.5 out of 5.0

Recent guest reviews

We were made very welcome. Front desk was friendly and helpful. We brought pizza in for the team and we were allowed to use the dining area. The pool was available and enjoyed by our team. The hotel is in a picturesque area. We really enjoyed our stay.

My mother, sister, myself and my little dog had the pleasure of staying at this hotel for a weekend, last month. We found the staff to be very helpful, friendly and accommodating. The room was spacious and clean, and was equipped with a small refrigerator as well as a microwave and coffee maker. The beds were very comfortable - and had no problems drifting off into a deep and restful sleep. The breakfast was hot and fresh and was included in the price of the room. (They were even able to provide gluten-free items for a member of our group with dietary restrictions!) We arrived on a Friday and were delighted to find the Farmers Market with its wonderful selection of produce, baking, jewelry, crafts, home businesses, musicians, food trucks, and more - located just across the street from the hotel. The location is close to restaurants, shopping and the beach. There was also a swimming pool, jacuzzi and exercise room at this hotel, but we didn't have an opportunity to try them during this trip. We would definitely stay here again!

Anne, Brenda and Roy went over and above when I woke up to a flat tire in the morning. My tire was filled at the hotel, I had a destination to take my vehicle to as the staff called around for me. The staff went above and beyond to ensure I was okay before I left the hotel. You do not find this kind of customer service everyday. Excellent people in this hotel.

The room was nice and clean,the front desk people not friendly.One lady Morgan was very helpful and friendly.The stairs were not open to the guest of the hotel to use,i was not happy about that because my dog does not like elevator.We had to carry my 50 lb dog on hands to the elevator.Wen i told the lady that my dog is scare she told me sorry we can not help you.We went to look for different hotel but every hotel in town was sold. We had no choice.The brekfast was very good and the eating room was nice and clean.I would stay there again because of the location and pet friendly rooms.

When I say consumer beware I mean for the entire town. Sadly the town has seen Summer in all its forms and is very aware of the up coming slow season. Best western started out like maybe the exception. But in fine form they joined the group after midnight. Maybe asking for bubble bath was too much but the short responds of I suggest shampoo not followed up with we can bring u another bottle. Doesn't scream helpful yet ignorant Maybe not much some people will say but after the gross hospitality we we're shown lol all night. U would agree. The staff in this town is no longer helping customer unless that means out of there wallet. We are very disgusted with everything in this town With one exception. Recommend u check out Fireside grill a pleasant surprise with helpful staff and great food. Good job!!

We stayed for 6 nights and the stay was very nice. We were there for my son's week long hockey camp. The room was clean and very spacious. The pool was nice although a bit small once there were a bunch of kids in it but I'll pick my battles. The breakfast room was very nice with a lot of seating. Selection was very good. Staff very helpful and courteous. Definitely would stay again

Great location, across from the lake... steps to Wibit park, rentals of water "toys"... close to Freshii( if you want a really clean eating). The pool was very very clean, so was the hot tub. Breakfast was included and very rich in options: fruits( including kiwis) yougurt, make your own waffles( you can add fruit, chocolate chips inside the batter) just .yum! Warm Food too: eggs, bacon, sausages, fruit juices, cereals etc... really great choices!

The rooms were very clean and the employees were all very friendly! They actually care about the quality of their guests stay! Highly recommend! We would stay here again the next time we visit Sylvan Lake for sure!!

If you are planning on a trip to Sylvan Lake and require accommodations, you must book at the best western. Clean hotel inside and out, well trained and friendly staff. A 10 out of 10 without any doubt.

What a great place! Hotel was spotless, breakfast was amazing, and best of all EVERY staff member was awesome - from the cleaning staff to the front desk to the gentleman than tidied the breakfast area - super friendly and very helpful. Hotel is ideally located at Sylvan Lake to enjoy all amenities - go karts, watersports, beach and restaurants. This will be our go to hotel for future stays in Sylvan Lake.

5027 Lakeshore Drive Sylvan Lake AB

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus Chateau Inn Sylvan Lake places you within a 10-minute stroll of Sylvan Lake Provincial Park and Lakeside Go Karts and Mini-Golf. This 72-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Sylvan Lake Marina Bay and Top O' The Hill Golf Course are also close to this Sylvan Lake hotel.


Dining

Start your day off right with a free full breakfast offered each morning.


Rooms

The 72 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Best Western Plus Chateau Inn Sylvan Lake, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Refrigerator & Microwave, Lakeside

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 199 reviews