Family Resorts in Rawlins, Rawlins

"I'll start with check-in. The clerk was rude and very unprofessional in appearance. None of the rooms in the category i had reseved had been cleaned (check-in srarts at 3pm it was almost pm) adter telling me no rooms were available started trying differant room types aging each time not cleaned. Finaky found a room. The room was acceptably cleaned. But the most uncomfortable bed ever in a hotel, heat and air didnt work. At checkout no desk clerk (630am) and a sign with sorry no breakfast. Will not stay again"

"Room was not very clean as shower had residue at drain and rest of room had not been properly vacuumed. Immediate disappointment. Otherwise, the staff in general were pleasant and helpful. "

"There was a sign in the breakfast area that the hours were open until 10. When we checked in we were told 9. There were several people who were confused by the this."