I’ve travelled a lot, and honestly, this place felt way overpriced for what it offers. $650 a night! I understand it’s school holiday season, but we stayed at a resort expecting decent service — and didn’t get it.
Breakfast was pretty poor — by 9am most of the food was already gone, and they barely refilled anything. Our room felt old and not properly cleaned, with sticky furniture surfaces. We stayed for 4 nights and only got proper housekeeping once. One day they made the bed but didn’t change towels, refill soaps, or even clean the mugs. When we asked a staff member directly for supplies, they told us housekeeping only comes once — like we were asking for too much.
Another frustrating part — the TV in the room had a Netflix screen, but we couldn’t connect it to WiFi. We called three times, waited over 5 hours, only to finally be told “it’s not a smart TV.” Super confusing and a waste of time.
Beach towels were “limited” because apparently a group had reserved them — which is just odd for a resort. The only positive part of the stay was one really lovely security guy from Fiji. He was genuinely kind and helpful — and honestly, he’s the reason this place gets 2 stars instead of 1.
Kayaks and paddleboards were free, which helped a little, but overall it just didn’t feel worth it. Definitely won’t be back.