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Crown Beach Resort & Spa

4.5 out of 5.0

Recent guest reviews

Crown Beach hotel shows as 5 star which it is not!! Room was 2 bedroom garden and it had a hot plate 2 burner with 1 burned out. Utensils so old and tin like, minimum pots old frypan horrible. Room was next to back enterance of kitchen so people out side smoking ( smell) and constant talking until late at night. Restaurant staff were very nice as was young man at the desk. Beach was mostly coral with a few small pockets for swimming but mostly coral. Beach was well maintained. They advertise TV haha 2 channels both so much static you cant watch. Internet was not available. DVD choice maybe 3 people never returned them so no library of DVDs its a joke!!!

Great entertainment excellent food well worth it compared to the other island show buffet meal great location the fire dance was awesome Loved it, recommend everyone going to Raro to check it out at the crown restaurant and bar

My husband and I always enjoy the Pacific Island drums, singing and dancing. We went for the Island night, as we were staying elsewhere. The buffet was excellent, and we were entertained by a Island's best Singing Duo. The music and dancing was set from each of the Islands, so the variety was delightful.

Some aspects of our Crown Beach Resort & Spa were absolutely FIVE STAR, like: The Flambe Restaurant, our room (we had courtyard pool suite) and the bathroom shower, the immaculately maintained grounds, the good location, the friendly and helpful staff, the quiet and private feel of the resort, the resort pool; and the range of fish you could see just kayaking out in front of the resort. 4 stars for: Buffet breakfast - Lots to choose from. Oceans Restaurant fish and chips. Cocktails. The pool in the suite (much smaller than we imagined from the photo). The beach area - lots of rocks to pick your way through for a swim. 3 stars for: Our dinner at the Oceans Restaurant & Bar. Food was average (especially when compared to Flambe Restaurant which was outstanding). Spa Ariki also gets 3 stars, because what they (still) promote and offer on their website is not the experience you get. We pre-booked what sounded like an amazing variation of treatments, and got a standard massage. Lovely people and still good at massage, but their senior therapist who could offer the reflexology, acupressure, homeopathy etc elements that they talk about on the website, has left. TIP IF STAYING IN POOL SUITES: Put the 'do not disturb' sign out if you don't want unexpected visits from the pool cleaner during the day.

We had a group of 20 staying here the staff are so lovely and accommodating to all of us especially when dining they put all the tables together to seat all 20 of us. They make yummy cocktails and are always friendly. The pool is always clean and the villas are very spacious and tidy and we loved everything about the crown resort

We stayed for 7 nights at the beginning of July and overall we had a really great trip, but we would say our hotel room, a Beachfront Villa , is the biggest thing that really needed improvement given the price we paid. Pros / cons: Pros: The BEST snorkelling is right in front of Crown Resort! I much preferred it over fruits of Rarotonga and there isn't the slimy feeling of the sand like at Muri. Flambe restaurant is by far the best restaurant on site - spend your pennies there and don't bother elsewhere. Best cocktails and music by far. The local warrior was very friendly!! Made the stay very enjoyable for many Front desk staff were very friendly and helpful The grounds were immaculate and beautiful and we enjoyed the vists from the chickens and its chooks! The outdoor area was pleasant to the room and our villa was #7 at the end from memory ( at the end ). The resort was very quiet and peaceful so definetly good idea If you want some peace and quiet! All staff were very friendly! Cons: Considering the price for the beachfront villa we were disappointed In the room specifically. It was tired and basic given the price tag in which the bathroom was one of the most disappointing aspects - it was extremely basic and when I saw the photos of the pool villas their bathrooms had clearly been upgraded which is disappointing given the beachfront villas are the most expensive out of all but seem like they have been left last to be upgraded. The couches were barely big enough to lie flat on either. The ' Oceans ' restaurant was not great. I wouldn't recommend going there as the service was not great and cocktails not great. No WIFI was a bit annoying but considering how much we paid for our room we would've expected it to be free?

The hotel first of all has nice friendly staff Tina on the counter along with all the other very helpful ladies are great ,,Fun guy and tourist guide was the Warrior book a walk or paddle with him you will learn a few things and leave with a smile .Enjoyed our room with a plunge pool and private yard .The restaurant and drinks good ,nice place to be and snorkling fun always wear dive boots or sandles as there are prickly sea urchins ..Internet in room a non starter even though the charge for it also plumbing needs improved ,,but i will stay there again ,love Rarotonga even bought a cup saying so

The room had the ambience of a nursing home - bare floors, old uncomfortable furniture. Pool falling apart As always in the Cooks the people were lovely and I feel bad for them - the owners are totally responsible as everything was clean and staff couldn't do enough for us. Renovate the villas near the pool!

We had a room with a pool. Theres a few minor maintenance issues but they get on to them very quickly if you notify. The staff are lovely, helpful and friendly. I would definitely stay again. Great view from the beach.

My husband and I stayed at the Crown Beach Resort for one week in late August 2017 as part of a 12 day trip to the Cook Islands, arranged through Costco Travel. Overall, I'd say that this resort warrants 3-1/2 stars, but no more. It was nice and comfortable, but lacks the features that would truly distinguish it as a 4 star resort. Staff were unfailingly cheerful (especially Rose and Donna), friendly and helpful. They provided assistance with restaurant reservations, car rental, laundry, etc. and the desk clerk even drove us to the airport when our transfer did not arrive. In fact, the staff are one of this resort's biggest assets. Oddly, we never met the resort manager during the course of our 7 day stay. In contrast, when we stayed at the Pacific Resort Aitutaki, the manager or assistant manager checked in with us at least once daily to see how we were doing and if there was anything we needed. When we arrived very early in the morning, hours before official check in, the staff kindly allowed us to use another unit (#36) with a private courtyard and plunge pool until our beachside unit was ready for use. While this unit was smaller than the unit we eventually occupied, it had a nicer, more modern bathroom with a dual vanity and both a tub and shower. If we ever returned, we'd probably select this category of accommodation instead of a beachside bungalow. The spacious bungalow (#2) that we subsequently occupied was right on the beach, had a small kitchen, LR, bathroom and separate bedroom. It enjoyed a beautiful view of the water and had a nice terrace, with partial cover, for lounging. My impression was that a number of people "self-cater" at this resort, as the bungalow's small kitchen included a refrigerator, microwave, two burner cook-top, sink, and minimal cutlery, dishes, pans, etc. Overall, the unit was adequately although not opulently furnished; I suggest they need to add a bedroom dresser for clothing storage. The outdoor furniture was comfortable, but some repairs were needed as the wheels were falling off of the loungers. The unit had two major drawbacks: #1, the bed mattress was way too soft, and needs to be replaced. #2, the quirky bathroom was in serious need of an update. There was only one sink and it was directly adjacent to the inward opening door - a bad design, as we soon learned after banging the door into one another. While the bathroom was large, it was poorly designed, and most of the space was wasted in the center of the room. The shower floor had 12 inch tiles which were extremely slippery when wet. The shower head lacked a personal hand shower hose. At several peak times the water in the shower was only tepid, at best. We reported this to the front desk, but noted no improvement during our stay. At check in guests are provided cards that they "redeem" for beach towels at the activities hut. These towels can be exchanged for fresh towels at any time, but guests are charged ($50) at check out for any unreturned beach towels. The facility has a self service on site laundry (1 washer and 1 dryer) for guests' use ($7 per wash or dry). When I tried to use the laundry, I learned the dryer was not operational, so we ended up having their staff do a wash and fold of our laundry ($30). (Thanks, Mama Baia!) I had a 60 min. full body massage by "Lavania" at the highly touted on site spa, and found it to be OK, not great. What I really didn't care for was that the treatment room had a curtain across the center of the room, to divide it into two separate treatment rooms. As a result, I could hear everything happening in the adjoining treatment space. Mirrors on the wall gave occupants a partial view of the adjoining room. I found this set-up creepy and unacceptable. My husband used the exercise equipment in the on site gym, and reported it had minimal basic equipment and some of it was in disrepair. Landscaping throughout the resort is lush, tropical and appears to be well maintained. The resort has reef shoes available for free use by guests during their stay. We appreciated this and wore the shoes whenever walking on the rocky beach, which also had a fair amount of broken glass amidst the sand. We tried snorkeling from the beach, but quickly discovered that the water is only deep enough to be snorkeled at high tide, and did not have a lot of fish. The shallow water had abundance of sea cucumbers, as well as some sea urchins. We did not see any algae. The winter wind was blowing pretty hard and consistently from the S/SE throughout our stay, and the resort's location on the NW side of the island provided some shelter from the onslaught. Food at the resort was pretty basic. Breakfast is served buffet style and eggs can be cooked to order, but after a few days we wished they could vary the offerings a little bit. The Sunday night "Island Roast" was laughable. Meats were overdone roast beef, ham, and a decent lamb - but they ran out of lamb before I even got any. Mashed potatoes and frozen green peas? No thank you. For my $39, I got what turned out to be a very expensive salad. We booked dinner again on their "Island Night" and arrived to find the dining room jammed, and a long line of people for the buffet snaking out of the dining room. Since we had been so disappointed in the Beach Roast, we jettisoned our plans, made for the exit, and went to a restaurant down the road. It's really a shame the resort's restaurant is so lackluster, as this is something that could really set them apart from their competitors. It's not as though there are not talented chefs on the island...we had great food practically every other place we ate. Crown Resort just doesn't seem willing to invest in this aspect of their facility. To their credit, we enjoyed a nice dinner at La Flambé restaurant, which is apparently under the same ownership as the hotel. This restaurant is located on the road, next to the spa, near the driveway to the resort. Wi-fi access is expensive. I think we paid around $50 for 1 G of access. I discovered too late, after I had signed on using my phone, that the resort restricts access to ONE DEVICE per access card. Consequently, I was never able to use my iPad, and we had to purchase an additional access card so that my husband could access his work email from his phone. In all of our travels, we have never before encountered a restriction of one device per card. While they say this policy is for security, I think it's also a source of revenue. Consider yourself warned. We drove all over the island and even got out and looked at a few other resorts while we were there. Based on this, I think that Crown Beach is probably among the top tier of resorts on Rarotonga. They just need to invest in some minor improvements to the furnishings and bathrooms, and most importantly, upgrade their food service.

Rarotonga Ring-Road, Arorangi Rarotonga

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free parking
  • Onsite dining
  • Spa

Located in Arorangi within a mile (2 km) of Black Rock, Crown Beach Resort & Spa is within a few miles (5 km) of Puaikura Beach. This 36-room, 4.5-star hotel welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants. National Stadium is also 2.2 mi (3.6 km) from this Rarotonga hotel.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 8 AM to 10:30 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service.


Rooms

All 36 soundproofed rooms provide balconies or patios, MP3 docks, and microwaves. 32-inch TVs come with DVD players. Bathrooms offer hair dryers and free toiletries, and Tempur-Pedic beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include refrigerators, stovetops, and coffee makers.


Property features

Guests of Crown Beach Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for NZD 36.00 per person roundtrip. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a health club, a spa tub, and WiFi in public areas.

Room options

Villa, 1 Bedroom

King 1 | Sleeps 3

Villa, 2 Bedrooms

King 2 | Sleeps 5

Suite, Private Pool, Courtyard Area

King 1 | Sleeps 3

Villa, Beachfront

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 711 reviews