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I really loved my stay at Club Raro and so did my partner all the staff were so lovely and inviting they were definitely on island time but it only made it more relaxing for us as we both like just chilling out. The swim up bar was fantastic and they really know how to make a great cranberry bliss. The rooms are a bit worn but we weren’t there for the room or we would of just stayed home the environment and the people really made up for it and it was really well priced. Breakfast was the same each morning but it was really well done The lagoon was stunning very shallow but lovely to drink next to and take a dip in
This was our second stay at this hotel. Last time we stayed here the place was tired but clean and the service and the staff were fantastic. Sadly this has completely changed. The hotel has gone from being tired to completely run down eg...mould on the curtains & mouldy, rusted shower. (Beyond the care a cleaner can fix). Apart from the wonderful staff at the Polynesian Car Hire, a cleaner & perhaps 2 reception staff, the rest of the staff were either rude, bored, indifferent or a mix of all 3. We booked & paid for an extra night as we were leaving late but told 2 days before we left that we couldn't stay the night we paid for. We were refunded for that night but we have a 2 year old & we didn't leave until 11pm. I will never stay here again.
This was an ok place to stay. Can walk to town which takes about 30mins. Town bus stops outside the hotel. A couple of eating places on the way to town. Rooms ok but not too clean. Fridge, microwave, stove really not to standard. Chickens running everywhere - in the restaurant and try to get into the room. The feel is like a backpackers but without the cheap price. Expected more considering what we paid a night approx $250/night. Beds quite comfortable and family room spacious, but no "extras". Beach only good for snorkelling as there was minimal sand mainly coral. Pool very tiny. Stayed when there was a convention on and the hotel had really overbooked. Heard from others staying there that they were asked to give up one room and squeeze into another. Not sure if there was any compensation. Two elderly couples arriving in the middle of the night were asked to share a room. Fortunately they knew each other but what if they were strangers!! Another couple arriving at midnight had to sleep in the workers room as their room was not available. Again if the cost was cheap you could look the other way but it wasn't. Food takes ages to arrive. A simple meal of fish and chips took 2 hours. This was not a one-off experience. Some left the restaurant because they were tired of waiting. In saying that, the food was good when it finally arrived. If the hotel knows they are full why don't they employ extra staff? Would only stay here if there was nothing left to choose from. Much nicer places to stay for the price.
Club Raro is very cheap to stay at, but also very poor quality. We stayed there for 5 nights a few weeks ago. For the first 2 days the pool was unusable as it was so dirty you couldn't even see the bottom. When the pool was usable it as ok, but very small. The rooms were very average. The whole complex looks as though it has never been refurbished. Lying on the bed you could feel the springs, the pillows were extremly old and dirty as were the sheets and towels. Getting a clean towel every day was a problem - they never had any! Also no beach towels to use. The rooms are never cleaned - no cleaning products used in the bathroom at all whilst we were staying. Breakfast is provided but was pretty aweful. Very little fruit and if there was any it was usually not ripe so you couldn't eat it. Breakfasat consisted of scrambled eggs (looked like it was packet mix with cheese in it), baked beans and toast. Some staff were friendly, but on the whole they all were pretty grumpy. Not a great place to stay at all.
First time visiting Ratoronga and likely last if you want to stay in a highly priced yet sub par room with a tiny shower which only tickles luke warm water and has random people trying to get into your room at 3am followed by noise from tv in reception going all night then this is the place for you! Oh and I forgot rude staff who couldn't be less helpful this was worst hotel I've ever stayed at and I've travelled the world staying in all sorts of accommodation! You couldn't pay me to stay here that's how bad it was. Save yourself grief stay on other side of the island I wish we did!
I knew club raro wasn't a five star and while I enjoyed my stay I probably wouldn't go back or encourage friends to stay there.. although the staff were friendly and helpful and it was a cruise place to stay...it wasn't clean and the breakfasts we're terrible... Scrambled eggs chopped sausage and spaghetti... And every second day baked beans...a hash brown or mushrooms would made a decent variety.. it had good aspects...the food was lovely if you ordered it... The cocktails were lovely and even tho it's not a swimming beach you could walk along beach and explore.the beds were comfy but beware of being awoken at all hours by resident roosters.. as I said it was good but not good enuff to stay again when I return to awesome rarotonga
This place is old and tired inside and out. I wasn't expecting the ritz, I knew it was cheap (for Raro) and cheerful but it was disappointing. The bathroom was disgusting, with the water from the shower coming back up the drain, filling the the shower base then overflowing through the bathroom every time the shower was used. Mould and dust added free of charge. The towels also stunk which indicates they are not washed properly GROSS!! No crystal clear pool, murky water and not a chance to see the bottom or what may have been lurking in there. White plastic chairs and loungers to use around the place but loungers very uncomfortable, no cushions and non-adjustable. The staff were pleasant and no complaints about the food, basic but restaurant table service is not good. I don't like writing bad reviews but I don't want others to be disappointed.
We stayed for one week in one of the new rooms at Club Raro. It was brilliant! We loved sitting down by the water and watching the whales - it’s a gorgeous view over the coral beach. Nothing was too much for the lovely smiling staff, and it was so convenient to be able to hire our scooters from reception (we already had bike licenses - this wouldn’t work if you didn’t already have a bike license). Breakfast was beautiful and the location is perfect!
My family and I booked this through Booking.com as they had some of the best deals available on the island, they certainly did not disappoint. As we approached the day of arrival, I was emailed and asked if we would like a free upgrade to the Poolside Rooms as we had booked the Family Rooms. We Kindly declined as there was a few of us travelling and we really needed to use the kitchen amenities. We agreed to stay the first night in the Poolside Room then move to our Family Rooms. The Family Rooms are quite secluded around the back of the Resort, however it was perfect for a family we found. Rooms were spacious enough and the beds very comfy. We encountered an incident a few days into our stay and the staff were quick to call the police and have everything sorted out for us, we truly did appreciate this! To Donny and Nani, you made our stay so much more enjoyable and thank you for helping find our whanau. All Staff are super friendly and always have a smile on their face. Can't forget the Happy Hour too which is on almost every day! Thank you Club Raro for making us feel at home and no doubt we'll be back very soon. HIGHLY RECOMMEND!
If you’re hungry don’t eat at club Raro unless you are prepared to wait 2hours for your food to come out. Stayed here for a week and every night at least 1 hour wait. On our last night waited 2 hours for our food and it came out cold then asked for a new one to be made and the people were VERY rude.
Located in Avarua within a mile (2 km) of Cook Island Christian Church (CICC), Club Raro Resort is within 2 miles (3 km) of other popular sights such as Cook Islands Library and Museum. This 3-star resort has 62 guestrooms and offers a private beach, an outdoor pool, and free self parking.
Start your day off right with a free local cuisine breakfast, served each morning from 7 AM to 10 AM. This resort serves as home to a restaurant, which has ocean views and specializes in fusion cuisine, along with a bar. Savor a meal from the comfort of your room with room service.
Guests can expect to find 20-inch a TV. Other standard amenities include a refrigerator, an electric kettle, and a ceiling fan.
At Club Raro Resort, guests enjoy a private beach, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for NZD 44.00 per person roundtrip. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include WiFi in public areas, express check-out, and free newspapers.