6/10 Okay
Margaret B.
Jun 25, 2025
Stay in Rapallo
The property was quite difficult to get to and that wasn't made clear in the description. We were driving a rental car with a clutch. The streets were extremely narrow, winding, hilly and there were many hairpin turns required, particularly to get up the very steep driveway. I'm not sure your average driver could have managed very well. Additionally, to get to the house from the parking area required going up a total of 57 steps. I could see this would be a terrible problem for many visitors. That needs to be communicated very clearly.The house itself was nice but it could be managed much better. I've never stayed in a rental property in Italy that did not provide some sort of small "welcome basket" that might include coffee, bread, jam, other items that would at least get the exhausted traveler past the first morning. This house had nothing and unfortunately, the coffee machine (a Nespresso) was broken and we didn't discover that until the following morning. Also, the house didn't provide any information on the local surroundings such as stores, restaurants, shops, ferry or train schedules or even how to work the TV. On our first day, we lost power. A following day, we had no hot water. Even though it turned out to be a very easy fix (pushing a reset button on the hot water heater) the property manager took 3 days to respond. The light in the kitchen was out and that never got fixed while we were there.
Margaret B.
Stayed 11 nights in Jun 2025