Best Western Hotel Le Semaphore

To avoid at all costs, turned up with booking confirmation to find out the room had been booked a week later, refused to acknowledge booking mistake. Stranded with a paid night which they refused to refund.

On an industrial estate area and looked like a premier inn from the outside however we were pleasantly surprised when we saw the interior which was sleek and modern. We waited too long to be served and the food took too long. For what it was it was overpriced and not amazing food. Spent too much effort on the presentation and not enough on making the food properly seasoned. To top it all off they forgot on of our puddings and my poor brother didn’t get his half cooked chocolate cake. The staff were all really friendly and some of the food was nice but overall it was quite disappointing compared to the other restaurants we have visited in the area that were similarly priced.

We stopped here after our channel crossing. It is a very new hotel and exceptionally clean. The staff were very pleasant and helpful. The hotel overlooks fields although it is in a development area so this may not be the case for very long. It is a short walk down the hill to the village. The restaurant was good though not haute cuisine. Grills and sauces mainly but the service was very friendly and efficient. Good secure parking too. We would stay again.

Lovely recently constructed hotel with plentiful parking and re-charging points. Comfortable spacious rooms. The restaurant offers excellent, quality food with a good wine list. Attentive friendly staff offering great service. A really good Stopover. You will not be disappointed.

Easy to find with our satnav, it has lots of easy parking. The room was really comfortable, excellent quality fittings, all new and clean. The food was reasonable quality in the evening & the breakfast very good. Great benefit, dog friendly! We will return.

Excellent modern hotel with all the facilities you need when travelling. Close to the A28 and within an hour of Calais. Clean comfortable modern rooms with en-suite shower and coffee making facilities and WiFi. On site popular restaurant with a decent but smallish choice (beef or fish) and small bar. (Could do with more seating than 4 bar stools). Secure parking. Helpful staff who spoke English. Breakfast was good value buffet style, bacon, scrambled eggs,, cereals, pastries plus cold meats and cheeses. The question mark about location ? It did seem to be in the middle of nowhere so if you don’t want to drive to find anything else this may not suit you.

Before I start I will agree that a review is based on an individual’s preferences, expectations and standards, and we all want different things from a hotel depending on our needs. I will not argue that the hotel is impeccably clean, fresh and staff are helpful. Other than that; that’s all I have to say positive about the hotel, it is like staying in a hospital ward, there is no warmth or comfort it is very sterile no soft furnishings, carpets and the smallest of curtain that hardly covers the window and seems to be there to offer no function, and exceptionally plain. My biggest complaint is the way the hotel is being advertised – room with a view. 2 options here front of the hotel which overlooks the car park, back of the hotel which overlooks a psychiatric hospital. Please check google maps if there is any doubt on this. To be honest if I was on a long distance drive or business and just had to get my head down this would be fine, there is certainly no luxury or softness about this hotel. I checked in and sat in the room for 15 minutes and did something I don’t think I have ever done before I left – went straight to the desk and checked out, I am sorry to say but that’s how utterly depressing this place is, I threw the booking cost away (EUR 61 or something) just so I didn’t have to stay there. I drove a little way and stayed at the magnificent Le Grand hotel in Touquet – please see my other review on what a hotel should be.

Looking for somewhere in the area to stay, we discovered this hotel. Currently in splendid isolation near the edge of town, which made it easy to spot from the road, I suspect that before too long it will be surrounded by buildings. A generous open air car park, with charge points for those that need them, as we entered on a cold day, we received a very warm welcome, both physically and from the staff. All very new, our room was clean and fresh, well decorated with good pictures reminding you that you are not far from the coast. We ate in the restaurant both nights of our stay and were very pleased with the offerings. An imaginative menu with well presented items. We enjoyed our meals. Breakfast was to a similar standard. The staff are to be highly commended. All spoke some English, some excellent, others less so, but together with with my fractured French and a lot of smiles we all understood each other. The next time we are in the area we will certainly stay there.

The hotel is near the coast and the Berck towns. It is brand new and very ugly on the outside, but extremely nice on the inside. One caveat -- the draperies were not light-blocking, and when I mentioned that when we checked out, I was told that we should have used the electric shutters. We hadn’t even noticed them or their controls. Based on the good reviews on TripAdvisor, we had booked dinner at 7:30, when the restaurant opened, so we went down at 7:35, hoping we wouldn’t be alone in the room. Much to our surprise, the restaurant was almost completely full. And we had a really excellent dinner, the Degustation -- Terrine de Foie Gras, Magret de Canard, and a chocolatey cake and a crumble, both with ice cream.