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Casa Dona Mercedes

Property class: 2.5

Choose dates to view prices

Photo gallery for Casa Dona Mercedes

A hallway with wooden flooring, potted plants, and a wooden ceiling.
A staircase with a wooden railing leading to a landing. There are potted plants on the landing and along the walls.
A hotel room with two beds, a wooden headboard, a small table, and a mirror.
A bathroom with a shower, toilet, sink, and a mirror.
A cozy indoor space with a hammock chair, a striped sofa, and various potted plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • Kitchen

Explore the area

View in a map
6a Calle y 14 Avenida 13-42, Zona 1, Quetzaltenango, Quetzaltenango
  • Place, Quetzaltenango Central Park
    ‪2 min walk‬
  • Place, Quetzaltenango Cathedral
    ‪3 min walk‬
  • Place, La Democracia Market
    ‪11 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪9 min drive‬

Room options

View all photos for Double Room, Private Bathroom

A bedroom with a bed, a chair, a lamp, and a door.

Double Room, Private Bathroom

8.0 out of 10
Very good
(1 review)
  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Double Room, Shared Bathroom

A bedroom with a bed, a wardrobe, a stone wall, and a small table.

Double Room, Shared Bathroom

8.0 out of 10
Very good
(1 review)
  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Twin Room, 2 Twin Beds, Shared Bathroom

A small, cozy room with two beds, a wooden wardrobe, a small table, and a bench.

Twin Room, 2 Twin Beds, Shared Bathroom

  • Garden view
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Quadruple Room, Shared Bathroom

A hotel room with two beds, a wooden headboard, a small table, and a mirror.

Quadruple Room, Shared Bathroom

  • Garden view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Quadruple Room, Private Bathroom

A bedroom with two beds, a wooden ceiling, a small window, a door, and a chair.

Quadruple Room, Private Bathroom

  • Garden view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Triple Room, Shared Bathroom

A staircase with a wooden railing leading to a landing. There are potted plants on the landing and along the walls.

Triple Room, Shared Bathroom

  • Garden view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Triple Room, 3 Twin Beds, Private Bathroom

A hotel room with two beds, a desk, a chair, a lamp, and a door.

Triple Room, 3 Twin Beds, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Single Room, 1 Double Bed, Private Bathroom

A bedroom with a bed, two bedside lamps, a chair, a door, and a window with a curtain.

Single Room, 1 Double Bed, Private Bathroom

  • Garden view
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Single Room, 1 Twin Bed, Shared Bathroom

A bedroom with a stone wall, a wooden bed, a nightstand with a lamp, and a wardrobe.

Single Room, 1 Twin Bed, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

About the neighborhood

Quetzaltenango

Casa Dona Mercedes places you next to Quetzaltenango Central Park and Museum of Natural History. This 9-room guesthouse welcomes guests with conveniences like free in-room WiFi, concierge services, and a library.
View more Guest Houses in QuetzaltenangoOpens in a new window

What's nearby

  • Quetzaltenango Central Park - 2 min walk - 0.1 miles
  • Quetzaltenango Cathedral - 3 min walk - 0.2 miles
  • Museum of Natural History - 3 min walk - 0.2 miles
  • La Democracia Market - 11 min walk - 0.6 miles
  • Monumento a la Marimba - 19 min walk - 1.0 mile

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 17 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Xelapan Cafe, Parque Central - ‬2 min walk
  • ‪Salón Tecun - ‬3 min walk
  • ‪Clara Y Tinto - ‬3 min walk
  • ‪Monte Alto - ‬2 min walk

About this property

Casa Dona Mercedes

Casa Dona Mercedes features free WiFi in public areas, a library, and a terrace. Airport transportation is made easy with an airport shuttle for a fee. Front-desk staff can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include laundry facilities and a garden.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include portable fans, safes, and ironing boards.

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  • Breakfast included
  • Free WiFi
  • Laundry
  • Housekeeping
9.0 out of 10, Wonderful, 40 reviews
$55 nightly
The price is $68
Oct 18 - Oct 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (USD 3 per night); reservations required
  • Roundtrip airport shuttle (surcharge)

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Shared kitchen access

More

  • Iron/ironing board
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 3 per night (33 ft away)
  • Credit card charges are subject to a surcharge of 5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
  • Check-in: 2:00 PM
  • Check-out: noon
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a security system.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

CASA DONA MERCEDES Hotel Quetzaltenango
CASA DONA MERCEDES Hotel
CASA DONA MERCEDES Quetzaltenango
Hotel CASA DONA MERCEDES Quetzaltenango
Quetzaltenango CASA DONA MERCEDES Hotel
Casa Dona Mercedes Guesthouse
Casa Dona Mercedes Quetzaltenango
Casa Dona Mercedes Guesthouse Quetzaltenango
Casa Dona Mercedes Guesthouse Quetzaltenango
Casa Dona Mercedes Guesthouse
Casa Dona Mercedes Quetzaltenango
Guesthouse Casa Dona Mercedes Quetzaltenango
Quetzaltenango Casa Dona Mercedes Guesthouse
Guesthouse Casa Dona Mercedes

Frequently asked questions

Is a free cancellation option available at Casa Dona Mercedes?

Casa Dona Mercedes provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Casa Dona Mercedes?

As of Oct 17, 2026, prices found for a 1-night stay for 2 adults at Casa Dona Mercedes on Oct 18, 2026 start from $29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Casa Dona Mercedes?

This guesthouse is located in Quetzaltenango, just steps from Quetzaltenango Central Park and Museum of Natural History, and within a short walk of Edificio Rivera. You'll also find La Democracia Market and Municipal Theater less than a mile away.

Does Casa Dona Mercedes feature a casino?

No, Casa Dona Mercedes doesn't have a casino.

Is there an indoor pool at Casa Dona Mercedes?

No, there is no indoor pool at this guesthouse.

Does Casa Dona Mercedes feature a restaurant that includes a breakfast menu?

No, Casa Dona Mercedes doesn't have a restaurant that serves breakfast.

Does Casa Dona Mercedes allow pets to stay free of charge?

No, pets aren't allowed at Casa Dona Mercedes.

How far is the airport from Casa Dona Mercedes?

The closest major airport to Casa Dona Mercedes is Quetzaltenango (AAZ-Los Altos), which is 3 mi away (17 minutes by car). Another top airport is Retalhuleu (RER), which is around 24.4 mi away.

Casa Dona Mercedes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 38 reviews
Rating 8 - Good. 9 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, clean and close to everything. Definitely will come back!!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Staff is very welcoming.
Stayed 25 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed here before. Its a great spot in a great location. Clean, comfortable.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flexible nice staff quite place
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hostel in Xela! Very nice location, two blocks from the park. The neighborhood was safe and it had easy access to parking. My friends and I were very satisfied with our experience during our stay.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Small, good value, safe, clean and quiet! Steps away from the Central parque and two large markets.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything if you don’t mind walking. The price is very reasonable for what you get! Warmly recommended!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
It’s was excellent
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice house, personal very friendly and helfull
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
It was all fine.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Pros : - Staff was fantastic - Amazing location - Big rooms - Free parking Cons : - noisy at night (exterior noise) - Bed was very stiff
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in Xela

great location (two blocks away from the central parc and Cathedral and close to the market). Excellent service. Very spacious room and nice ambiance at the lobby level. Use of a kitchen possible. The receptionist was very nice and helpful.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great room, clean, good bed, good value. Only problem was frosted window that let light from hallway in, making sleep challenging.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Great Bargain in Xela

Very conveniently located, well-kept, and well-run. The bar in the corner made for some inevitable late-night racket. Gabby, who tended to things, was extremely helpful and pleasant and even helped us wrestle our luggage a block to our shuttle. Be sure to visit the Fuentes Georgina’s outside of Xela and go to the less developed pools downstream.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicacion de este hospedaje es muy centrica y los staff son muy amables. Hoy cocina, comedor, refrigerador, etc. Y excellent patio Que pudiera descansar tranquilo como su casa. Gracias.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien!! Esperaron hasta que hiciera el check in por la madrugada
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación excelente muy céntrica, únicamente había solicitado traslado desde el hotel hacia un punto y al momento de llegar dicha solicitud ni existía, en cientos en la plataforma me indicaron que si. El personal muy atento.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Das Personal war sehr freundlich und zuvorkommend. Die Unterkunft war sauber und es gab heißes Wasser. Das Zimmer war geräumig und mit allem ausgestattet was man braucht
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa muy bonita, cerca de varios lugares interesantes. Su personal sumamente amable y eficaz
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Xela

Fue una maravilla quedarme aquí. Del momento en que llegué hasta que me fui, las personas del hotel me trataron de forma increíble. Muy atentos con el esguince que tenía, muy amigables, y pacientes con todas las preguntas que les hacía (era mi primera vez en Xela). El hotel es muy limpio, la cama cómoda, y es tiene un ambiente bastante calmadito. Descansé muy bien. Y por la cercanía al parque central, pude ver varias cosas, aún con mi pie malito. Next time I am in the city, I will stay here.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025