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Sofitel Queenstown Hotel & Spa

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Sofitel Queenstown Hotel & Spa

Front of property
Suite, 1 King Bed, Patio, Lake View (Opera) | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Exterior
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Spa
  • 24/7 front desk
  • Bar

Explore the area

View in a map
8 Duke Street, Queenstown, 9300
  • Place, Queenstown Beach
    ‪3 min walk‬
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Skyline Queenstown
    ‪5 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Balcony

Superior Double Room, 2 Double Beds, Balcony | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room, 2 Double Beds, Balcony

8.4 out of 10
Very good
(5 reviews)
  • 441 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(17 reviews)
  • 441 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Balcony, Mountain View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • 441 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Patio, Lake View

Penthouse, 1 King Bed, Patio, Lake View | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Penthouse, 1 King Bed, Patio, Lake View

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Patio, Lake View (Opera)

Suite, 1 King Bed, Patio, Lake View (Opera) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed, Patio, Lake View (Opera)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed (Prestige)

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Queenstown

Located in Queenstown City Centre, Sofitel Queenstown Hotel & Spa is next to Toi o Tahuna and Fear Factory Queenstown. This 5-star hotel has 82 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and a 24-hour gym.

What's nearby

  • Skycity Queenstown Casino - 2 min walk - 0.1 miles
  • Queenstown Beach - 3 min walk - 0.2 miles
  • Queenstown Mall - 3 min walk - 0.2 miles
  • TSS Earnslaw Steamship - 3 min walk - 0.2 miles
  • Skyline Queenstown - 5 min walk - 0.3 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Fergburger - ‬1 min walk
  • ‪Patagonia Chocolates - ‬2 min walk
  • ‪Smiths Craft Beer House - ‬2 min walk
  • ‪Beechtree - ‬3 min walk
  • ‪Bella Cucina - ‬1 min walk

About this property

Sofitel Queenstown Hotel & Spa

Luxury hotel with 2 restaurants and a full-service spa
Guests staying at Sofitel Queenstown Hotel & Spa enjoy access to a full-service spa, a 24-hour gym, and a sauna. Valet parking is available for NZD 50 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and conference space.
32-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, sitting areas, and minibars are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Limo/town car service
  • Valet parking on site (NZD 50 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: NZD 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1789 Wine & Jazz Lounge
  • Left Bank Cafe/Bistro

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Piano
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3,003 square feet of conference space
  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • DVD player
  • Pay movies

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for NZD 95.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately NZD 45 per person
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Sofitel Queenstown
Queenstown Sofitel
Queenstown Sofitel Hotel
Sofitel Hotel Queenstown
Sofitel Queenstown
Sofitel Queenstown Hotel
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Sofitel Queenstown Hotel Spa
Sofitel Queenstown & Spa
Sofitel Queenstown Hotel & Spa Hotel
Sofitel Queenstown Hotel & Spa Queenstown
Sofitel Queenstown Hotel & Spa Hotel Queenstown

Frequently asked questions

Is free cancellation available at Sofitel Queenstown Hotel & Spa?

Sofitel Queenstown Hotel & Spa offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to see near Sofitel Queenstown Hotel & Spa?

This hotel is situated in Queenstown City Centre, just steps from Skycity Queenstown Casino and Queenstown Beach, and within a short walk of Lake Wakatipu. You'll also find Queenstown Mall and Steamer Wharf less than a mile away.

Is there parking available at Sofitel Queenstown Hotel & Spa?

Yes, valet parking is offered for NZD 50 per day with in/out privileges.

Is a spa located at Sofitel Queenstown Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, couples treatments, and body wraps.

Does Sofitel Queenstown Hotel & Spa feature a casino at the property?

No, Sofitel Queenstown Hotel & Spa doesn't have a casino.

Will I find an indoor pool at Sofitel Queenstown Hotel & Spa?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Sofitel Queenstown Hotel & Spa?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and 2 restaurants.

Does Sofitel Queenstown Hotel & Spa have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Sofitel Queenstown Hotel & Spa feature a restaurant that includes a breakfast menu?

Yes, Sofitel Queenstown Hotel & Spa has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Sofitel Queenstown Hotel & Spa allow pets to stay for free?

No, pets aren't allowed at Sofitel Queenstown Hotel & Spa though service animals are welcome.

Does Sofitel Queenstown Hotel & Spa have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Sofitel Queenstown Hotel & Spa?

The closest major airport to Sofitel Queenstown Hotel & Spa is Queenstown Intl. Airport (ZQN), which is 4.9 mi away (13 minutes by car).

Are there rooms with balconies at Sofitel Queenstown Hotel & Spa?

Yes, every guestroom at Sofitel Queenstown Hotel & Spa comes with a balcony with some featuring mountain views.

Does Sofitel Queenstown Hotel & Spa have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Sofitel Queenstown Hotel & Spa.

Sofitel Queenstown Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 559 out of 717 reviews
Rating 8 - Good. 113 out of 717 reviews
Rating 6 - Okay. 26 out of 717 reviews
Rating 4 - Poor. 7 out of 717 reviews
Rating 2 - Terrible. 12 out of 717 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t get the room above the restaurant!! Super noisy and they wake you up in the morning dragging furniture
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Location, location, location

Phenomenal location! The staff are lovely and helpful. We’ve stayed here several times over the years. The overall quality of the hotel has gone down. You can see the wear and tear. The beds need to be replaced. They dipped in the centre. It has become more of a family place. Expect a lot of kids.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So pleased I chose Sofitel Queenstown

My wife and I loved our stay at Sofitel Queenstown. The staff were amazing, very welcoming and efficient. Our room was spacious, very Comfortable and well appointed. It is located perfectly, just a two minute stroll to the absolute centre of Queenstown. I would absolutely recommend Sofitel Queenstown and will definitely stay there again on my visit.
Stayed 6 nights in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

DIANE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. It is so elegant. The staff are so warm and welcoming. The rooms beautiful. the beds are soooo comfortable. The Sheets. Linen all beautiful.
Stayed 1 night in Jun 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Charles

Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything- a wonderful hotel in an excellent location when visiting Queenstown!
Stayed 2 nights in Feb 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Jay, West Covina

Traveled with partner
Liked: Cleanliness, staff & service
The Property was very accomodating and rooms were nice. The Staff was super friendly. The major issue was lack of available and working WIFI. It was impossible for me to work from my hotel room.
Stayed 1 night in Mar 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Queenstown
Stayed 1 night in Mar 2025

10/10 Excellent

Gudrun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows
Stayed 3 nights in Jan 2025

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Piano playing and helpful staff
Stayed 2 nights in Jan 2025

8/10 Good

henry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service
Fabulous location and great sized rooms. Staff are amazing and the breakfast is fantastic. The only down fall of this hotel is it’s a bit tired and rooms need a re furb.
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Warm and friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Babette

Fabulous
Stayed 5 nights in Dec 2024

10/10 Excellent

Babette

Liked: Property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Very nice rooms. Nice vibe.
Stayed 4 nights in Dec 2024

4/10 Poor

cesar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
need update
Stayed 4 nights in Aug 2024

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