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Heartland Hotel Queenstown

3.0 out of 5.0

Recent guest reviews

I picked the hotel mainly due to its location, it’s a short walk, 5 to 10 min to the main dining and shopping area of Queenstown. If you are driving there is entrance to the hotel on both Melbourne street and Stanley street, there is parking available in front of the rooms and there is a overflow car park as well. The room was very spacious and comfortable. It was a warm room but it also a heat pump in the room if it got too cold. The room was a little dated, but overall was fine, the one thing I did not like was the bath shower combo, but this is something I don’t like in general. Overall for a one night stay this was fine

Great location about 5 min walk from town center. It also has washers/dryers for laundry. Shower was great room was big queen bed with city view) The only thing is no elevator so I had to drag my luggage a bit.

We travelled to Queenstown at the end of March 2018 and had booked this hotel. We are a family of 3 with a 11 year old. We got onto an airport shuttle from the airport, its a 15 min ride to the hotel, cost is about $35 for all of us. Best way to get to the hotel if you have luggage. The hotel is about 10-15 min walk to the bus stop where most tours start from. Its also about a 20 min walk from the lake jetty and all the restaurants. Very convenient location. Staff were nice and friendly. We stayed in a room with a twin and a queen bed, room as clean and airy. Overall a very good stay.

We stayed for 1night at Heartlands, and I’m quite glad we didn’t stay for longer. We had a family room, which consisted of 2 floors, bedroom and bathroom downstairs and upstairs was a kitchen/dining area and 2 single beds. The upstairs had a nice view of the lake and part of Queenstown, we were on the 2nd row of accommodation so I assume those further back would have had a better view. The whole apartment was in need of refurbishment, the curtain tie backs were broken, the kitchen area looked old and the bathroom was in desperate need of attention ( bath seal needed replacing, shower wasn’t great, bath was marked). The reception area looked very nice, so I wonder if some areas of the hotel have been done up recently. Be warned that this hotel is up quite a hill from town, so if you are walking it’s quite a steep climb. We felt that this hotel was very expensive for what it was, especially as we have paid the same price or less for 2 nights in hotels/apartments in Christchurch, Wellington and Melbourne in the same 2 week holiday!

We stayed at the Heartland Hotel Queenstown for three nights, at the end of our three-week NZ tour. The first thing to note is that, while downtown Queenstown is within walking distance, when you return you will be walking straight up a very steep hill. The walk does not end when you get to the hotel property; you are still going uphill to get to the rooms and to the hotel reception and restaurant. My spouse and I were able to handle this, but I wondered how other people managed, including the rather out-of-condition tourists who were at the hotel the same time as us. I assume that perhaps a lot of guests do not attempt the walk to the downtown and back, but must rely on bus transportation. Our room, as so often happened to us on our trip, was on the ground floor. As a result, we did not have the view that others in our group enjoyed. We looked out onto a busy city street, across which there was a church sporting large religious slogans. The room had a balcony with chairs, but we were not tempted to sit there, because of the lack of view and the noise from the street. There was solid heavy traffic from early in the morning to late at night. Unlike some other rooms we experienced on our tour, our room at the Scenic Hotel Queenstown was a decent size--definitely a plus when one is staying for several nights. We were able to open our suitcases and unpack some things. The bathroom was divided into two: a room with a toilet and a tiny, ancient bath-shower combination, and an outer room with a sink and a roomy counter for placing toiletries. All of the fittings were old, but they were functional. There was also a tiny kitchen area, barely adequate, with a fridge and kettle. The beds were comfortable, and the wifi reliable. We spent a day on our own, away from the rest of our tour group, and the restaurant at the hotel was willing to accommodate our different schedule for breakfast and dinner, which we appreciated. However, at breakfast on all three mornings the restaurant was very crowded, and we twice ended up eating at a small table right next to the buffet line. Not a relaxing experience, and not a great start to the day. One day it was raining heavily, and the front desk lent us a large umbrella, which we really appreciated. During our time in NZ, we learned that the tourist season is extremely busy. Tourists have to put up with what they get. Our expectations for hotels definitely dropped during the tour. Nonetheless, I can only rate the Heartland Hotel Queenstown as merely adequate. Perhaps those on a higher floor would have a better experience.

I stayed at Heartland for one night and loved the room I had! Beautiful views of the lake and mountains. My room was clean and so comfortable, and the staff was very friendly. It’s a short walk (up a hill) from the amenities of Queenstown, but in my opinion, a perfect location! Would love to stay here again.

Everyone goes to Queenstown to try the various outdoor adventures, which is totally necessary if you get the room that we had at the Heartland Hotel. Ground floor, no light, view of a concrete wall and holes in the plastic covering on the bathroom walls. We had to keep all the lights on all of the time. Yuck! Other members of our group got second floor rooms that were noisy. NO ONE had a top floor room with a view of the lake, as other reviewers have noted. Guess it depends on which tour group you are with. Granted, we were part of a bus group and this hotel is tour group central. You are seated at breakfast by orange or blue cards and staff is skilled at people processing. Hospitality is in short supply. Food is a C+ quality.

Prices in Queenstown are pretty bloody high - but this was good value at $250 a night. I suspect I was in a cheaper room - no view and on the ground floor and a it noisy but rooms are big and airy. ( no aircon though) Staff were really really friendly.

Great hotel especially for what you're paying, the view is beautiful and the staff are nice. I left a shirt in the room and the staff were quick to help and arrange postage back to Sydney. Breakfast was fine and location was really good too.

A quirky looking hotel spread out over a number of discrete and individual areas. Well positioned for the town centre and it’s attractions beside the main road from Frankton (where the new out of town retail areas are currently under construction). Our room was on the top floor with a good view over Lake Wakatipu, a nice introduction to the delights of NZ. The room had character with a cabin like feel, was comfortable and all facilities worked well. Tea and coffee making was provided, a bonus. A large breakfast room is available as is a bar. However as we were one night, room only we cannot comment on these facilities. Overall a good experience.

27 Stanley Street Queenstown

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Heartland Hotel Queenstown places you next to St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. This 3-star hotel has 81 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in central Queenstown and also a short walk from Queenstown Mall and Church of St Peters.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Heartland Hotel Queenstown's 81 rooms provide refrigerators, free weekday newspapers, and phones. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Ironing boards are also available.

Property features

Guests staying at Heartland Hotel Queenstown enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 691 reviews