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Heartland Hotel Queenstown

3.0 out of 5.0

Recent guest reviews

Positioned nice & close to town, just a short walk up/down a steep hill. We booked in for our second week in Queenstown because we loved the look of the pictures on Unfortunately when we arrived we checked in given instructions of how to get to our rooms. Carried our suit cases and snow bags down four flights of stairs to what we nick named "the dungeon". It was damp smelling, the bathroom had mould on the roof. The main road and a shrub were our view. The place really needs an upgrade. The paint chipping off the walls in the bathroom and mould between the bath & water seal. The room service people were very lovely. Although the whole week we were there, there was a feather on the floor in the same spot since check in, we found a sock that was foreign to us behind our mattress. We paid more here than where we stayed the first week which was exceptional.

Stayed here twice.Most has been said already in previous reviews good and bad which I would agree with. However on my last visit the deal breaker would be the noise from the courtyard which is close to all hotel rooms...if your a light sleeper it will annoy you.....early morning tour pickups 6.30 ish, customers and hotel staff dragging luggage on rollers across the cobbled courtyard..people returning to hotel during evening via drop offs is a compact courtyard and most rooms are close by so I guess it is 'expected' but it would make me think twice about booking again.....

We decided to stay here for the first time with our baby as it was reasonably priced and close to the centre of town. Staff are friendly and check-in was easy and quick. Parking onsite at no extra charge. Room was dated but comfortable. Spacious ground floor room but too noisy as it was right by the driveway. No double glazing etc I'm guessing by the age of it. Bathroom was dated and a bit rusty - could use a deep clean. Under the beds and curtains hasn't been vacuumed for awhile it seemed. Heating worked well for the coldest night of the year so far. Room service was excellent. Easy walk down the hill to the town centre. Would recommend.

We stayed at Heartland for 2 nights and I must say, it does get a hotel feel to it compared to our other NZ accommodations. The housekeeping was good, the room felt cozy and has a great view of the lake, but I had a great issue with the bathroom cause it was just old and too small and I don't think the heaters work either - the room was too cold & the bathroom was freezing. The placement of some of the furnitures are to low even for an Asian like me - door handles, towel rack, bathroom sink, and if you're tall, you're definitely going to bump your head in the shower. We had a King bed and you could squeeze in a 3rd person. Can maybe only connect 1 device on the wifi because we tried logging in and just couldn't with other devices. Location: very good, even if you have to climb the steep hill. It wasn't dangerous even at night since a lot of people are also walking up and down the hill. Was able to stay at Blue Peaks Lodge as well and would suggest staying there instead because: 1. It's cheaper 2. Basically the same location 3. Bigger rooms & bathrooms 4. More kitchen supplies

Stayed here recently for a 4 night stay the room was warm and comfortable with a great view over parts of Queenstown and the mountains only downside was bathroom was small and a couch upstairs would be great. Hotel is in a great location just a short walk into town which is good because finding a parking spot in Queenstown when busy is near impossible. Went for breakfast on our first morning just because it was our sons birthday we were so impressed by the friendliness and service from the man there that we went every morning wish I could remember his name to mention him. Rooms were cleaned to a high standard everyday.

The location was perfect, it was only few mins walk to the downtown. The view was also amazing. The room was spacious but the bathroom was old, luckily it was clean so we have no problem with this. Some advise : 1) We got a room on lower floor with no elevator, so if you have mobility issues, this might be a problem for you, so it's better to inform them about this when booking 2) We got a connecting room and it was by the main road, fortunately we got a not-so-noisy neighbour and we are not a light sleeper so we have no issues. However, if you are a light sleeper, take some ear plugs. Overall, this was a nice hotel and will stay here again!

Fantastic views in cosy lodge-type rooms with good facilities and comfy beds. Draft exclusion isn't great in winter but that's New Zealand in general. Only downside was breakfast which is not worth the price tag, eat out instead.

Beds were very comfortable and we got a lake view room so good view morning and evening. Only a 5 minute walk from town meant parking was no hassle. The bar upstairs feels nice and welcoming with a variety of seating. Bartenders remembered our usuals after buying a couple rounds and even remembered our tab numbers so all we had to do was ask and drinks were brought to our table. Restaurant was also good with a good range of food.

Stayed at Heartland Hotel during the trip to South Island. The hotel is amidst a quite setting, yet close to the city centre. Our room was comfortable and spacious to accommodate 2 adults and 2 kids. The kitchenette was a welcome bonus though we did not use it extensively. The buffet breakfast was fit for purpose. Certainly recommend for a comfortable stay at a decent budget.

We stayed here for 2 nights and were happy with the room and the location. However, the bathroom was very unimpressive! The room was modern while the bathroom looked liked it had been there since the 80s with no upgrades. The shower was in the bath with a shower curtain & the water pressure was hardly strong enough to be able to wash your hair! The basin was worn and there was no fan for the steam to escape during a shower. The location was great and staff friendly. I would stay here again only if the bathrooms get upgraded.

27 Stanley Street Queenstown

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Located in Queenstown City Centre, Heartland Hotel Queenstown is next to Arrow River and St Josephs Parish. This 3-star hotel has 81 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in central Queenstown and also a short walk from Queenstown Arts Centre and Queenstown Mall.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Heartland Hotel Queenstown's 81 rooms provide refrigerators, free weekday newspapers, and phones. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Ironing boards are also available.

Property features

Guests staying at Heartland Hotel Queenstown enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables.

Room options

Standard Studio Twin Room

Queen 1 | Sleeps 3

Chalet Quad Room

Queen 1 | Sleeps 2

Standard Studio King Room

King 1 | Sleeps 2

Family Room

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 624 reviews