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Heartland Hotel Queenstown

Property class: 3.5

Choose dates to view prices

Photo gallery for Heartland Hotel Queenstown

A modern, triangular room with a bed, a desk, a TV, and a view of a lake and mountains.
A row of modern buildings with grey roofs and orange accents, overlooking a mountainous landscape and a body of water.
A spacious living area with a fireplace, comfortable seating, a bar, and a staircase leading to an upper level.
A balcony with wicker chairs and a table, overlooking a mountainous landscape with a lake and buildings in the distance.
A spacious lobby with a reception desk, a staircase, and a seating area.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Bar

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

Chalet Studio King Room

8.0 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Chalet Studio King View Room

9.0 out of 10
Wonderful
(12 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

A hotel room with a bed, bedside table, lamp, chair, desk, TV, and a large window with curtains.

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Studio, Multiple Beds

7.8 out of 10
Good
(27 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

A hotel room with a bed, bedside table, lamp, chair, desk, TV, and a large window with curtains.

Standard Super King/Split

7.8 out of 10
Good
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Chalet View

A modern hotel room with a sloped ceiling, a bed with a checkered blanket, a dining table with chairs, a flat-screen TV, and a window with curtains.

Superior Family Chalet View

  • Partial lake view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Split King Chalet View

A hotel room with a bed, two chairs, a desk with a TV, and a large window offering a view of mountains and a lake.

Superior Split King Chalet View

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Split King Chalet

A modern hotel room with a sloped ceiling, a bed, a desk, a chair, and a television.

Standard Split King Chalet

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior King View Room

A hotel room with a bed, desk, and chairs, a TV, and a balcony with a view of mountains and a lake.

Superior King View Room

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Split King Twin

A modern hotel room with a large bed, two bedside tables, a desk, and a chair.

Superior Split King Twin

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Split King Twin View

A modern hotel room with a large bed, two bedside tables, a desk, and a chair.

Superior Split King Twin View

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Twin Queen

A hotel room with two beds, a flat-screen TV, a desk, and a window with curtains.

Deluxe Twin Queen

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King

A modern hotel room with a large bed, bedside lamps, a desk, and a view of the outdoors.

Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King View

A hotel room with a bed, bedside tables, a desk, a chair, a TV, and a window with a view.

Deluxe King View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Twin Single

A hotel room with a bed, two chairs, a desk, a TV, and a large window with a mountain view.

Superior Queen Twin Single

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Queen Twin Single Family Non-View

A hotel room with a high ceiling, a wooden table, two beds, and a view of mountains through large windows.

Superior Queen Twin Single Family Non-View

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior King Twin Single Family View

A modern hotel room with a sloped ceiling, a bed with a checkered blanket, a dining table with chairs, a flat-screen TV, and a window with curtains.

Superior King Twin Single Family View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Chalet Quad Room

A hotel room with a bed, two chairs, a desk, a TV, and a large window with a mountain view.

Chalet Quad Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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voco Queenstown by IHG

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  • Free WiFi
  • Restaurant
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9.2 out of 10, Wonderful, 1,000 reviews
$186 nightly
The price is $214
Nov 8 - Nov 9
Total with taxes and fees
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About the neighborhood

Queenstown

Located in Queenstown City Centre, Heartland Hotel Queenstown is adjacent to St Josephs Parish and within a 5-minute walk of Queenstown Gardens. This 3.5-star hotel welcomes guests with 81 rooms and conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Queenstown Mall - 3 min walk - 0.2 miles
  • Skycity Queenstown Casino - 5 min walk - 0.3 miles
  • Queenstown Beach - 5 min walk - 0.3 miles
  • Skyline Queenstown - 11 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • ‪Rata - ‬3 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪“Life’s a Grind” Coffee - ‬5 min walk
  • ‪Captains Restaurant - ‬5 min walk
  • ‪Odd Saint - ‬6 min walk

About this property

Heartland Hotel Queenstown

Guests of Heartland Hotel Queenstown enjoy features like a gym, free WiFi in public areas, and laundry facilities. Free parking is included with your stay. Front-desk staff can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a garden, a TV in a common area, and a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Electric kettles, phones, and ironing boards are also standard.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with offsite parking (reservations required). There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Heartland Hotel Queenstown?

As of Nov 7, 2026, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on Dec 4, 2026 start from $194, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Heartland Hotel Queenstown?

This hotel is situated in Queenstown City Centre, just steps from St Josephs Parish and Cookie Time Cookie Bar, and within a short walk of Queenstown Gardens. You'll also find Queenstown Mall and Queenstown Beach less than a mile away.

Will I be able to park at Heartland Hotel Queenstown?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station is also available.

Does Heartland Hotel Queenstown include a casino at the property?

No, Heartland Hotel Queenstown doesn't have a casino.

Is there an indoor pool at Heartland Hotel Queenstown?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Heartland Hotel Queenstown?

Couples staying at this hotel will appreciate amenities like 24-hour room service as well as a restaurant and a bar/lounge.

Does Heartland Hotel Queenstown have a hot tub?

No, this hotel doesn't have a spa tub.

Does Heartland Hotel Queenstown have a restaurant that serves breakfast?

Yes, Heartland Hotel Queenstown serves buffet breakfast for a surcharge each morning at Peaks Restaurant & Bar.

Does Heartland Hotel Queenstown allow pets to stay for free?

No, pets aren't allowed at Heartland Hotel Queenstown.

Does Heartland Hotel Queenstown have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Heartland Hotel Queenstown?

The closest major airport to Heartland Hotel Queenstown is Queenstown Intl. Airport (ZQN), which is 4.4 mi away (12 minutes by car).

Can I book a room with a balcony at Heartland Hotel Queenstown?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and courtyard views.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 371 out of 1003 reviews
Rating 8 - Good. 392 out of 1003 reviews
Rating 6 - Okay. 165 out of 1003 reviews
Rating 4 - Poor. 51 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heartland is being renovated so from the outside it looks a little worn but the room was amazing with beautiful views across the lake . The room was spacious and heating was spot on. Would definitely stay here again
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy rooms, good location and great buffet breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and a stunning room.
Stayed 1 night in May 2026
Verified review

8/10 Good

Great views, close to town.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The room was clean, comfy beds. Although there was an odd smell in the hallway. The staff were exceptional. Parking was adequate
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good walking distance to town, rooms were warm and had good views, only minus was parking is on a first come first served basis
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - older property but well maintained, clean, comfortable, good breakfast and wonderfully friendly and attentive staff. Nice and handy for town too, only a short walk. Definitely coming back.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the proximity to every thing we wanted to do
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was filthy, dated and poorly maintained. Hallway to room smelt of decay. Did have onsite parking.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Loved the buffet breakfast. Staff were nice and friendly. Rooms were clean
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great room, great location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, nice accommodation and meals
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queenstown city centre is really close, with all the amenities it has to offer. Accommodation was super nice. We were even treated to a complimentary upgrade, which made our stay even more special!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very secure
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The location was great but rooms are super small.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Close to town and affordable
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
The bathrooms need renovating, but other than that it is a nice place to stay with family. would recommend to others for sure.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view.
Stayed 1 night in Aug 2025