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Heartland Hotel Queenstown

3.0 star property
Comfortable Queenstown hotel in Queenstown City Centre with free parking

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Photo gallery for Heartland Hotel Queenstown

View from property
View from property
Front of property
Chalet Quad Room | Iron/ironing board, free WiFi, bed sheets
Breakfast and dinner served
Reviews
8.2

Very good

Popular amenities

  • Breakfast available
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Popular LocationSkycity Queenstown Casino6 min walk
  • Popular LocationKiwi and Birdlife Park12 min walk
  • Popular LocationSkyline Queenstown13 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

Room options

View all photos for Chalet Quad Room

Chalet Quad Room | Iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Iron/ironing board, free WiFi, bed sheets

Superior Studio, Multiple Beds

  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room | Iron/ironing board, free WiFi, bed sheets

Superior King View Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Private kitchen | Mini-fridge

Family Room

  • 538 sq ft
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room | Iron/ironing board, free WiFi, bed sheets

Chalet Studio King Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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Heritage Queenstown
Pool
Hot Tub
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Restaurant
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The price is $145
per night
$167 total
includes taxes & fees
May 25 - May 26
Heritage Queenstown

About the neighborhood

Queenstown

Located in Queenstown City Centre, Heartland Hotel Queenstown is adjacent to St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. This 3-star hotel welcomes guests with 81 rooms and conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Queenstown Gardens - 4 min walk
  • Queenstown Mall - 4 min walk
  • Skycity Queenstown Casino - 6 min walk
  • Kiwi and Birdlife Park - 12 min walk
  • Skyline Queenstown - 13 min walk

Getting around

  • The nearest major airport is Queenstown Intl. Airport (ZQN): 8-min drive, 4.4 mi/7.1 km.

Restaurants

  • Fat Badgers Pizza - 5 min walk
  • The World Bar - 6 min walk
  • McDonald's - 4 min walk
  • Kfc - 4 min walk
  • Starbucks - 4 min walk

About this property

Heartland Hotel Queenstown

Comfortable Queenstown hotel in Queenstown City Centre with free parking
Guests of Heartland Hotel Queenstown enjoy features like a gym, free WiFi in public areas, and free newspapers. Free parking is included with your stay. Front-desk staff can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include laundry facilities and a TV in a common area.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are other standard amenities.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: NZD 20 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 20–29 for adults, and NZD 10–15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Heartland Hotel Queenstown?

As of May 11, 2024, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on May 20, 2024 start from $86.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Heartland Hotel Queenstown?

This hotel is situated in Queenstown City Centre, just steps from St Josephs Parish and Church of St Peters, and within a short walk of Queenstown Gardens. You'll also find Queenstown Beach and Lake Wakatipu less than a mile away.

Will I be able to park at Heartland Hotel Queenstown?

Yes, self parking is offered for free at the hotel.

Does Heartland Hotel Queenstown include a casino at the property?

No, Heartland Hotel Queenstown doesn't have a casino.

Is there an indoor pool at Heartland Hotel Queenstown?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Heartland Hotel Queenstown?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Does Heartland Hotel Queenstown have a hot tub?

No, this hotel doesn't have a spa tub.

Does Heartland Hotel Queenstown have a restaurant that serves breakfast?

Yes, Heartland Hotel Queenstown serves buffet breakfast for a surcharge each morning at Peaks Restaurant & Bar.

Does Heartland Hotel Queenstown allow pets to stay for free?

No, pets aren't allowed at Heartland Hotel Queenstown.

Are there connecting rooms at Heartland Hotel Queenstown?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Heartland Hotel Queenstown?

The closest major airport to Heartland Hotel Queenstown is Queenstown Intl. Airport (ZQN), which is 4.4 mi away (8 minutes by car).

Are there rooms with balconies at Heartland Hotel Queenstown?

No, you won't find guestrooms with balconies at Heartland Hotel Queenstown.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 351 out of 1002 reviews" "
Rating 8 - Good. 434 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Wonderful staff. Our view room was totally worth it. Dinner on the deck.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were great
Stayed 1 night in Mar 2024

6/10 Okay

Sharron, Monterey

Traveled with partner
Liked: Staff & service
Apart from the wonderful view and the fact they had a luggage stand for 2 suitcases (unusual for NZ). The room we stayed in was way overdue for renovation and the carpet was terribly stained.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and close to tourist attractions
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Cold Water Showers
Not a great stay here. The rooms and bathrooms are dated and could use a refresh. I had multiple issues during my stay. Initially the heater did not work, so they brought a portable heater, but had issues on both days with the shower- the water was cold both mornings and the issue was never addressed by management after multiple calls. I would not stay here again.
Stayed 2 nights in Jan 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Howard

Traveled with partner
Liked: Amenities, property conditions & facilities
Lovely room with a great view but parking in short supply
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good spot to rest up between adventures.
Stayed 2 nights in Jan 2024

2/10 Terrible

HYERAN

Stayed 1 night in Dec 2023