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Heartland Hotel Queenstown

3.0 star property

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Photo gallery for Heartland Hotel Queenstown

View from property
Front of property - evening/night
A balcony with wicker chairs and a table, overlooking a mountainous landscape with a lake and buildings in the distance.
Exterior
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Bar

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Place, Skyline Queenstown
    ‪11 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior King View Room

A hotel room with a large bed, two chairs, a desk, and a view of the outdoors.

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Chalet Studio King Room

Chalet Studio King Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Chalet Studio King Room

8.0 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.2 out of 10
Wonderful
(11 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Super King/Split View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Studio, Multiple Beds

7.8 out of 10
Good
(27 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Super King/Split

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Super King/Split Room

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2
  • Free WiFi

View all photos for Chalet King View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Chalet King View

  • Sleeps 2
  • Free WiFi

View all photos for Family Chalet

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4
  • Free WiFi

View all photos for Superior Family Chalet View

A hotel room with a high ceiling, a wooden table, two beds, and a view of mountains through large windows.

Superior Family Chalet View

  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Split King Chalet View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Split King Chalet View

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Split King Chalet

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Split King Chalet

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior King View Room

Lake view

Superior King View Room

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Split King Twin

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Split King Twin

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Split King Twin View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Split King Twin View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

Deluxe Twin Queen

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe King View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Queen Twin Single

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Queen Twin Single

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Queen Twin Single Family Non-View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Queen Twin Single Family Non-View

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior King Twin Single Family View

Free toiletries, hair dryer, towels, soap

Superior King Twin Single Family View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Chalet Quad Room

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Room

Family Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

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About the neighborhood

Queenstown

Located in Queenstown City Centre, Heartland Hotel Queenstown is adjacent to St Josephs Parish and within a 5-minute walk of Queenstown Gardens. This 3-star hotel welcomes guests with 81 rooms and conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Queenstown Mall - 3 min walk - 0.2 miles
  • Queenstown Beach - 5 min walk - 0.3 miles
  • TSS Earnslaw Steamship - 7 min walk - 0.4 miles
  • Skyline Queenstown - 11 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • ‪“Life’s a Grind” Coffee - ‬5 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Botswana Butchery - ‬6 min walk

About this property

Heartland Hotel Queenstown

Guests of Heartland Hotel Queenstown enjoy features like a gym, free WiFi in public areas, and laundry facilities. Free parking is included with your stay. Front-desk staff can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a vending machine, a TV in a common area, and a garden.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Electric kettles, phones, and ironing boards are also standard.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 7 2026 to September 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from April 7 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with offsite parking (reservations required). There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Heartland Hotel Queenstown?

As of Jun 21, 2026, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on Jun 22, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Heartland Hotel Queenstown?

This hotel is situated in Queenstown City Centre, just steps from St Josephs Parish and Cookie Time Cookie Bar, and within a short walk of Queenstown Gardens. You'll also find Skyline Queenstown and Queenstown Mall less than a mile away.

Will I be able to park at Heartland Hotel Queenstown?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station is also available.

Does Heartland Hotel Queenstown include a casino at the property?

No, Heartland Hotel Queenstown doesn't have a casino.

Is there an indoor pool at Heartland Hotel Queenstown?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Heartland Hotel Queenstown?

Couples staying at this hotel will appreciate amenities like 24-hour room service as well as a restaurant and a bar/lounge.

Does Heartland Hotel Queenstown have a hot tub?

No, this hotel doesn't have a spa tub.

Does Heartland Hotel Queenstown have a restaurant that serves breakfast?

Yes, Heartland Hotel Queenstown serves buffet breakfast for a surcharge each morning at Peaks Restaurant & Bar.

Does Heartland Hotel Queenstown allow pets to stay for free?

No, pets aren't allowed at Heartland Hotel Queenstown.

Does Heartland Hotel Queenstown have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Heartland Hotel Queenstown?

The closest major airport to Heartland Hotel Queenstown is Queenstown Intl. Airport (ZQN), which is 4.4 mi away (12 minutes by car).

Can I book a room with a balcony at Heartland Hotel Queenstown?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and courtyard views.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 365 out of 1000 reviews
Rating 8 - Good. 397 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities
Great room, great location
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queenstown city centre is really close, with all the amenities it has to offer. Accommodation was super nice. We were even treated to a complimentary upgrade, which made our stay even more special!
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

mirian

Liked: Cleanliness, amenities, property conditions & facilities
The location was great but rooms are super small.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Roman

Liked: Cleanliness, amenities
The bathrooms need renovating, but other than that it is a nice place to stay with family. would recommend to others for sure.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Aarne

Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

KEVIN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The reception area was nice and the dining area looked nice, the location was handy, BUT our room was very dated and in need of total refurbishment, Carpet was worn and marked cabinets were old and marked Bathroom fixtures and fittings were old , the room was quite dark creating a dull environment
Stayed 1 night in Mar 2026
Verified

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chalet room with a great view of Queenstown city. I would stay here again next time. A little pricey
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Room was clean. We were there only a short time about 8:00 PM to 9:00 AM. Parking was tight, but we did have a space.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Clean and amazing
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Close to town and affordable
Stayed 1 night in Nov 2025
Verified

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, nice accommodation and meals
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 4 nights in Jul 2025
Verified

8/10 Good

LAKSHMI

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, clean but a bit tired. Location was good but parking was 1st come 1st serve , which is still better than many others where you are paying extra for parking .
Stayed 2 nights in Jan 2026
Verified

8/10 Good

rahul S

Liked: Staff & service, amenities
Room was ok, but the bathrooms were quite small and could be better kept
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Bernardo

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Added to the very cheap original construction, the unit assigned was in terrible maintenance condition. Personnel was dismissive when providing feedback. The parking system is awful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Cem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good location
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Max Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the main part of Queenstown and the room had a good view and very spacious.
Stayed 2 nights in May 2025
Verified

6/10 Okay

Reina

Liked: Cleanliness, amenities, property conditions & facilities
Great location near to the city center. Nicely newly renovated bathroom and the room is clean. The room we are in is near the gym in the basement area with the view completely obsured by bush and bringing down the luggage is a nightmare with no elevator with our room being three floors down. It was very noisy as it was near the busy road.
Stayed 2 nights in Jan 2026