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Heartland Hotel Queenstown

3.0 out of 5.0

Recent guest reviews

was a bit disappointed with our room we had no view of anything but a roof of the building next door. but the room was good basic had 3 beds a bit run down but was very quite and slept well.staff were very helpful and parking was good they had dinning there and it seemed busy but we ate else were but next time will try there if we stay again

I stayed overnight with my fiance & mother. When my mother found out there were stairs to our room, she insisted on being relocated. The hotel was heavily booked so, the management decided to give us an upgrade to avoid any inconvenience or fuss. I don't know what the difference in value was but, our room was so gorgeous & welcoming, we decided to stay in for the night!

We had a three night stay in a king view room. Great views of the lake and town but since it was on the street it was quite loud with the doors open. Balcony was a great size. Bed was comfy and massive but stupid position in relation to the tv. There was a perfectly good wall right in front of the bed but the TV was on the opposite side of the room. TV channel selection wasnt great either but we had free unlimited wifi so we hooked our laptop up to the TV and watched netflix. Basic kettle and cutlery. Bathroom size was ok. Great big bench for luggage was awesome. And the two smaller chairs inside were comfy. 100% for the room service, we had the buffet breakfast delevered to the room and it was great value. Under $50 for a huge plate of eggs, bacon and spinach, cereal, 4 pieces of toast eat, some fruit, juice and coffee. Highly reccommend.

From the moment you drive up it's a great chill out experience. The staff are nice and friendly welcoming and funny. The room are a good size and the views are out of this world. It's so central the town centre is in walking distance. Room are comfy and well equipped. Happy hour is from 5pm and that's a great start to the night. This is one place I would recommend coming too.

This was our first time staying in a chalet. It was quite interesting, love the design! The bathroom could do with a renovation though. We had the buffet breakfast in the morning and it was nice and satisfactory. There is enough parking, though keep in mind that people might just park wherever there's a space. Location is great. We had a nice view of the lake & mountains. It's a short walk down to town centre for food and shops. Kinda tiring going back uphill when returning to the hotel. There was a smoke extractor in the kitchen area, but I think there should be a window as well as a precaution.

3 night stay for roughly $500 wasn't too bad however the decor and overall maintenance was very average. first night had a horrible sleep as the bottom sheet wasn't tucked in properly and pretty much came off...meant you were sleeping on the mattress protector YUCK. the next morning we headed out for most of the day and quite disappointed to come back and see the room hadn't been made up. we then got a knock on the door from them just as we had settled down and relaxed for the arvo. at this point we mentioned how the bed was poorly made and kept undoing if they could just perhaps fix it. they didn't... and they didn't the next day either.... overall pretty bad sleeps each night. check in and check out were fine wouldn't say the staff are overly friendly or interested in being at work to be honest. young looking Indian porter would of been the nicest and friendliest staff member we spoke to and we only had brief encounter with him. location was good but very noisy. wouldn't stay if we returned, don't recommend.

Good proximity to the town centre (~10 mins walk) was the only positive for this place, which was far outweighed by the negatives, especially given the price tag of NZ199 per night. Poor paintwork throughout (see photos) and, worst of all, was how poorly insulated it was from outside noise - people walking past conversing at normal levels could be clearly heard from inside our room.

We stayed for three nights in this hotel. Excellent location. Free parking. The rooms are large and comfortable. Our room had a great city and lake view. Nice furniture. Very clean. Good selection for breakfast. The staff is nice and helpful.

Stayed there 3 nights during winter season. Staff was very helpful and nice, day and night. The food at the restaurant was delicious as well. Room was comfy and calm. The hotel is well located, close to many important activities. You can easily walk into town or go by the lake.

Probably much the same as a lot of previous reviews. It's not a top of the line place nor was that expected, and there are signs of wear & tear (mostly bathroom related). There does tend to be noise early in the morning based on a recent review I've read and our experience on a Sunday morning. The beds were a bit on the soft (perhaps just well used) side compared to average. A fairly small selection of TV channels but to be fair all the main bases were covered. We just wanted a decent enough room with a view, and that's what we got. Standard hotel room in that there were tea & coffee suppliesm but no other cooking or cutley facilities. Good that they had both small size tea cups and tea/coffee mugs, and wine glasses. No mini bar, which I prefer because then you can put your own stuff in the fridge. It's a solid 3 stars, what I call "average in a good way".

27 Stanley Street Queenstown

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Located in Queenstown City Centre, Heartland Hotel Queenstown is next to Arrow River and St Josephs Parish. This 3-star hotel has 81 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in central Queenstown and also a short walk from Queenstown Arts Centre and Queenstown Mall.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Heartland Hotel Queenstown's 81 rooms provide refrigerators, free weekday newspapers, and phones. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Ironing boards are also available.

Property features

Guests staying at Heartland Hotel Queenstown enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables.

Room options

Standard Studio Twin Room

Queen 1 | Sleeps 3

Chalet Quad Room

Queen 1 | Sleeps 2

Standard Studio King Room

King 1 | Sleeps 2

Family Room

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 638 reviews