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Heartland Hotel Queenstown

3.0 out of 5.0

Recent guest reviews

A very friendly welcome and fuss-free check-in, provided us with a lovely, clean room with balcony overlooking the spectacular lake and mountains with chargeable minibar. The beds were comfy with crisp white linen. Flatscreen TV, free wifi, hairdryer, iron and ironing board. Lovely manuka products were accompanied by a little bag to encourage you to take the leftovers home, rather than see them go to waste....nice touch. There is a large atmospheric restaurant that we didn't use and a little bar that we did. Lovely place that's almost centrally located.

Hot no a/c so open windows. Which there are lots of windows! The 2nd story room had amazing views. Great view of lake. Nice kitchenette. Reasonable walking distance to town. 1 bedroom was downstairs 1 was upstairs

Had 2 nights here at New Years Eve 2017, and couldn't have asked for a better experience. All the staff I had interactions with were friendly and really helpful, from check in at reception, to the porter who helped carry my heavy suitcase up to my top floor room, to the night manager who approved my rather unorthodox parking spot when all the carparks were taken, to the restaurant staff for lending me a plate and cutlery for my Thai takeaway food, to check out. The top floor room looking out to Lake Wakatipu was perfectly situated for the NYE fireworks display from the balcony. The room itself was comfortable and clean, fantastic water pressure to the shower, and of course free Wifi is great. Room service dinner and breakfast were both delicious. Would highly recommend!

I've stayed at a bunch of hotels in Queenstown (what's not to love about the place) and have stopped here twice - it's slightly dated yes but consistently good for the money. The town sits in a bowl around Lake Wakatipu, so is surrounded by hills and stunning mountainous terrain. This hotel is set back from the main road into town, up quite a steep hill - that's fine, just take it steady. However, it's only 300m to the CBD (top of town mall) and 500m to the lake beach. You can't beat the combination of location and view, except from the 5* hotels on the front or the Esplanade. The rooms are quite spacious, have everything you need: a comfortable bed, good TV, chairs, tea/coffee selection, fridge/minibar (fairly priced), storage and good sized bathroom - I'll add that the shower in my room was one of the best, most powerful I've had anywhere (bliss)! Bonuses include a small balcony to sit and drink in the local wines and views; further enhanced from an upstairs unit. The restaurant is busy, but I believe that's because the selection of fayre is of a very good standard and well priced. Would recommend and highly likely to be back.

My wife stayed at the Heartland Hotel on Stanley Road, in Queenstown, South Island for 2 days, as a part of the last leg of our 15 day tour to New Zealand. The hotel is located about 500 meters away from the City Centre, which is right by the lake side. The property is quite strategically located, at a height of about 50-60 meters above the level of the lake and hence, its front facing rooms offer a wonderful view of the lake from that height. The service is friendly and warm, the food in the restaurant / dining room is also nice, with a fairly large selection of dishes on offer at reasonable prices. Now only may feel that opinions on pricing are a relative matter, but having travelled from the north island to the south island and having stayed at hotels in Auckland, Rotorua, Wellington, Franz Joseph Glacier Region, Queenstown etc., I had developed a reasonably good idea about food prices in these hotels. Hence the comment! I have already decided that when we return to visit Queenstown again (one needs at least 5 days to enjoy all the local spots, the culinary delights, the bars, the restaurants etc.), we will choose the same hotel once again! With spacious, well-appointed rooms, good-sized bathrooms and courteous service, what more is a tourist looking far? Nothing! I am very happy to recommend this hotel to anyone else!

Pros of the Heartland: It’s super pretty. I stayed on the top floor, and man it had an awesome view. Big windows, a comfortable balcony, and a view of Queenstown and the sunset over the mountains. My room felt more like a little chalet or cabin than a hotel room, it was airy but cozy with big peaked ceilings. Negs of the Heartland: There were a few things that bothered me just a little, but nothing major. #1 - The room could have been a little more clean. There were some chips or something scrunched up on the rug under the bench, which I discovered when a bird flew in the open door and started eating them. Cute bird. Less cute crumbs. #2 - My room was on the third floor, which had no elevator and outdoor stairs. This was fine, but I note it for accessibility purposes. #3 - I found it a little pricey, however rooms in Queenstown overall are not cheap, so it was relatively in-line with what’s around it. It’s a nice hotel, but it could be easier on the pocketbook, possibly by providing a rate for single occupancy.

At first I was disappointed with my room because the decor is somewhat dated and slightly shabby. But although they are basic, the rooms are well appointed, with all the necessary amenities. Rooms are clean and service is excellent - at reception, in the restaurant and housekeeping. The location is superb, just five minutes from downtown, and the views are fantastic. Beds were very comfortable and the hotel is quiet.

We stayed at the Heartland for three nights during our tour of New Zealand. This hotel is located on a steep hill, and some of the rooms have a great view of the lake. Guests staying in rooms close to the main road at the bottom will find traffic noise disturbing though. Our rooms were decently sized and clean, beds comfortable, fridge, coffee/ tea making all there and WIFI working very well. We enjoyed above-average breakfast (though the breakfast room does get quite crowded on some days), and dinner at their restaurant was superb. With only five minutes walk to Queenstown centre with all the shops and restaurants and other attractions within easy walking distance we'd recommend this place.

Stayed overnight with friends. Good clean rooms with basic cooking facilities, outstanding service, and location is about a 10 minute walk to shops. The bed was comfortable, all in all had a pleasant stay at this hotel.

Had two nights stay with my wife, Lalitha. Had two nights stay with my wife. Lalitha. The room had fantastic view of lake Wakatipu from rear sit-out. It is only walking distance from the city and lake. There are lots of eateries and shops near the lake. You can also enjoy the lake scenery and a lot of birds. Very helpful and courteous hotel staff. Food is good.

27 Stanley Street Queenstown

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Located in Queenstown City Centre, Heartland Hotel Queenstown is next to Arrow River and St Josephs Parish. This 3-star hotel has 81 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in central Queenstown and also a short walk from Queenstown Arts Centre and Queenstown Mall.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Heartland Hotel Queenstown's 81 rooms provide refrigerators, free weekday newspapers, and phones. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Ironing boards are also available.

Property features

Guests staying at Heartland Hotel Queenstown enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables.

Room options

Standard Studio Twin Room

Queen 1 | Sleeps 3

Chalet Quad Room

Queen 1 | Sleeps 2

Standard Studio King Room

King 1 | Sleeps 2

Family Room

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 659 reviews