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Heartland Hotel Queenstown

3.0 star property
Hotel in Queenstown with a fitness center and a restaurant

Choose dates to view prices

Photo gallery for Heartland Hotel Queenstown

Exterior
Family Room | Lake view
Lobby
Lobby lounge
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Gym

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Skyline Queenstown
    ‪13 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King View Room

Superior King View Room | Iron/ironing board, free WiFi, bed sheets

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room | Iron/ironing board, free WiFi, bed sheets

Chalet Studio King Room

7.8 out of 10
Good
(11 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.0 out of 10
Wonderful
(9 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Iron/ironing board, free WiFi, bed sheets

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(23 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Queen And Single Room

  • Sleeps 3

View all photos for Standard Super King/Split Room

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2

View all photos for Standard Super King/Split Room with View

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room with View

  • Sleeps 2

View all photos for Standard King Room

Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2

View all photos for King Chalet

Iron/ironing board, free WiFi, bed sheets

King Chalet

  • Sleeps 2

View all photos for King Chalet With View

Iron/ironing board, free WiFi, bed sheets

King Chalet With View

  • Sleeps 2

View all photos for Family Chalet

Iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4

View all photos for Superior Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Iron/ironing board, free WiFi, bed sheets

Superior King Room With View

  • Sleeps 2

View all photos for Chalet Quad Room

Chalet Quad Room | Iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

10.0 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Chalet Quadruple Room

  • Sleeps 4

View all photos for Standard Triple Single

Iron/ironing board, free WiFi, bed sheets

Standard Triple Single

  • Sleeps 3

View all photos for Chalet Queen And Twin Single

Iron/ironing board, free WiFi, bed sheets

Chalet Queen And Twin Single

  • Sleeps 4

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Exterior

Holiday Inn Express & Suites Queenstown by IHG

Queenstown City Centre
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,011 reviews
$164 nightly
The price is $189
Oct 24 - Oct 25
Total with taxes and fees
Holiday Inn Express & Suites Queenstown by IHG

About the neighborhood

Queenstown

Located in Queenstown City Centre, Heartland Hotel Queenstown is adjacent to St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. This 3-star hotel welcomes guests with 81 rooms and conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Queenstown Mall - 5 min walk - 0.3 miles
  • TSS Earnslaw Steamship - 8 min walk - 0.5 miles
  • Kiwi and Birdlife Park - 11 min walk - 0.6 miles
  • Skyline Queenstown - 13 min walk - 0.7 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪Cookie Time - ‬4 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪KFC - ‬5 min walk
  • ‪Elements Restaurant - ‬6 min walk

About this property

Heartland Hotel Queenstown

Hotel in Queenstown with a fitness center and a restaurant
Guests of Heartland Hotel Queenstown enjoy features like a gym, free WiFi in public areas, and free newspapers. Free parking is included with your stay. Front-desk staff can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include laundry facilities, a vending machine, and a TV in a common area.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are other standard amenities.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Air conditioning
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 3 floors
  • 7 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Heartland Hotel Queenstown?

As of Oct 22, 2025, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on Oct 26, 2025 start from $112.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Heartland Hotel Queenstown?

This hotel is situated in Queenstown City Centre, just steps from St Josephs Parish and Cookie Time, and within a short walk of Queenstown Gardens. You'll also find Queenstown Mall and Queenstown Beach less than a mile away.

Is there parking available at Heartland Hotel Queenstown?

Yes, self parking is offered for free at the hotel.

Does Heartland Hotel Queenstown include a casino at the property?

No, Heartland Hotel Queenstown doesn't have a casino.

Is there an indoor pool at Heartland Hotel Queenstown?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Heartland Hotel Queenstown?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Are there hot tubs at Heartland Hotel Queenstown?

No, there isn't a spa tub at this hotel.

Does Heartland Hotel Queenstown have a restaurant that serves breakfast?

Yes, Heartland Hotel Queenstown serves buffet breakfast for a surcharge each morning at Peaks Restaurant & Bar.

Does Heartland Hotel Queenstown allow pets to stay for free?

No, pets aren't allowed at Heartland Hotel Queenstown.

Does Heartland Hotel Queenstown have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Heartland Hotel Queenstown?

The closest major airport to Heartland Hotel Queenstown is Queenstown Intl. Airport (ZQN), which is 4.4 mi away (8 minutes by car).

Are there rooms with balconies that I can book at Heartland Hotel Queenstown?

No, you won't find guestrooms with balconies at Heartland Hotel Queenstown.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 361 out of 1002 reviews
Rating 8 - Good. 405 out of 1002 reviews
Rating 6 - Okay. 162 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, comfortable stay

Excellent location, a few minutes walk down the hill to town centre. Friendly staff. Spacious, basic room, clean and comfortable. Parking is free but first in, first served, so you may have to find a parking spot elsewhere which is difficult in Queenstown.
Stayed 1 night in Jul 2025

8/10 Good

Arabelle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice mountain and lake view.
Stayed 2 nights in Jul 2025

8/10 Good

Meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio was an older one so bathroom basic which was fine. Fridge and kettle but no washing up facilities so had to use the bathroom to wash the cups. Very warm with a view of the lake and town from the balcony. The bed very comfy and warm. The staff were great and was alowed to check in early.
View from the room.
Stayed 1 night in Jul 2025

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time- cozy room, spacious. Staff was very nice and helpful.
Stayed 2 nights in Jun 2025

8/10 Good

Dustin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close

Nice spot close to city center. Parking can be hard to find during vacation or late night check in.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sidney

Liked: Cleanliness, amenities, property conditions & facilities
Great service from all staff and beautiful views! Close to town centre and for a good price point. It has all the basic necessities that you need, has a cozy cabin feel :)
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a superior king room with a view. The service was fantastic, lovely staff. The room was a little outdated but it had everything we needed. We ordered room service and the food was fantastic. Happy with our stay and would come back again.
Stayed 2 nights in Jun 2025

4/10 Poor

Chang Oh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Abhinav

Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Stayed 2 nights in Jun 2025

4/10 Poor

Mitchell

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 10 nights in Jun 2025

4/10 Poor

Alex

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff need some serious customer service training, food on room service wasnt as described in menu , and was very average
Stayed 1 night in Jun 2025

10/10 Excellent

Ofa

Liked: Cleanliness, amenities
Loved everything and my stay. Loved the staff.
Stayed 2 nights in Jun 2025

8/10 Good

Kee Sing,

Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, nice accommodation and meals
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, walking distance to town and transport. Nice breakfast
Stayed 2 nights in May 2025

10/10 Excellent

Chathura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family stay at queenstown for your budget. Good parking facility, good breakfast and superb staff. I want to go back in our next trip to queenstown. Cheers
Stayed 1 night in May 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. The hotel is very close to town.
Stayed 1 night in May 2025

8/10 Good

SHANE A ROBERTS SUPERIOR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is really tight and limited
Stayed 1 night in May 2025

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the centre, clean and quiet. Great view for a good price.
Stayed 1 night in May 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025

6/10 Okay

Kriss

Stayed 1 night in May 2025

10/10 Excellent

Anna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location too. Thank you!
Stayed 1 night in Apr 2025