Verified review
4/10 Poor
Karen
Jul 31, 2026
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked a 5th-floor loft room with a city view for a special, rare visit with my mother, who has limited mobility and only visits once a year. I specifically selected this layout for a comfortable movie night with the TV facing the bed.
Check-in went fine initially, but when I returned with our bags, I was abruptly told I couldn't go to our room due to a "leak." We were reassigned to the "last room available" on a different floor. Not only did this downgraded room face a courtyard filled with construction (zero city view), but the TV faced two chairs instead of the bed. Worse, the room was already filled with someone else’s luggage.
I later discovered they were not completely honest and they had simply given our booked room away to someone else.
Management offered only apologies, two glasses of wine, and 20% off a future stay—completely unacceptable compensation for ruining a special occasion. I was promised a call from the manager to resolve this, but I am still waiting to hear back.
While the bed was comfortable, the blatant dishonesty, lack of basic hospitality, and failure to follow up made us feel entirely disregarded as paying guests. I cannot recommend staying here.
Karen
Stayed 2 nights in Jul 2026