Sheraton Qingyuan Lion Lake Resort4.5 out of 5.0
Recent guest reviews
I've been to this beautiful property twice once as a couple and the other time with friends and both times were enjoyable. I have seen how popular it has become with Chinese locals over the years. Opt for rooms facing the lake and on higher floors so you can see the light and sound water show by the lake early evening. We enjoyed our day swimming by the pool. The food here too was overall delicious and caters to both western and chinese palate. There are options to go boating on the lake or book a barbecue on the boat which is quite popular so make sure you book as soon as you arrive or maybe disappointed. The place has a romantic and relaxing feel if you can escape the crowds and get here on a weekday or on a weekend at a slack time of the year, although the property has more than enough of space to give you the required privacy. The Arabic style architecture makes for a sweet escape and refreshing change from the typical oriental feel of most of the neighbouring hotels.
Here on business for 3 nights, Tues to Fri. Stayed in room 1715, which is long walk from the lobby check-in or even the elevators to the restaurants. The room has a musty smell. The lighting is either too much or too little, depending on which switches you select. The shower door leaks water out to the bathroom floor. The hair dryer plug does not stay in the outlet during use. One of the nights of my stay, I arrived back to my room when it was dark out, and I had to use my cell flashlight to light my way back to my room, bc the hallway lights were not on. I had a room with a balcony, and unfortunately they play loud music outside from somewhere - loud enough to hear in my room at night. Ate at the Italian restaurant one night with 3 other coworkers. The place is GIGANTIC. We were the only ones there, and our food took a very long time to arrive. Food was ok. The Feast restaurant (buffet restaurant) is just ok. Because it's an open air resort, the marble and tile walkways become very slippery from the humidity and rain. Overall, It's just a ridiculously massive property that at one time was probably amazing, but it's now just run down (lots of leaking ceilings - it rained a few times during my stay) and kinda creepy, due to the lack of visitors during my stay.
The hotel is situated in a fantastic lake, surronded by beautiful houses and gardens. The arabic arquitecture is remarkable and the rooms are outstading. Restaurants have a great variaty of food and drinks. There´s a beautiful gigant fountain show in the night. The ambiance is elegant but relaxing. Great place for events and meetings.
Stayed only a night as this was one of the stops on a tour that we joined which was a great pity as the place is massive and there is a lot to explore. Small gym that is well maintained compared to some of the other hotels we stayed at. There is a separate building housing the gym, swimming pool etc but we did not have the time to use it. Good that they had drinks available near check in area and a small area for you to sit. We had the buffet dinner and was treated to dancing and singing waiters, waitresses and chefs - they all looked like they enjoyed themselves and it was different from most restaurants that provide no entertainment at all. Oh yes and there was free flowing beer. Rooms are large but it is unfortunate that they chose a beige fabric so that if there is a stain, it is easily seen. Definitely this could be improved but in general the room was clean especially the bath. It was definite worthwhile stay for us.
The least you can't say is that this resort has no space to wander around. This is a huge hotel where everything is big: reception, hallways, bars, garden....Not too many people around however leaving a somewhat abanded impression. The brand new hotel manager promptly offered me a suite after a small defect in my room, complementaire fresh fruit on top. Thank you, Aaron, you'll make a great general manager. Excellent meeting facilities with great support from Ms Lishi always immediately responding to our requests. We had an excellent company workshop in Qingyuan thanks to the support of the friendly staff.
I celebrated Christmas Eve 2015 at this hotel and invited four family members to join. Being a LifeTime Platinum member with Starwood, I always get exceptionally good service at their properties, and this was no exception. The dinner performances were great, as was the large variety of foods.
I'm a very loyal Starwood member and normally have great confidence my stay will be wonderful when I book one of the many Starwood brands. Sheraton is definitely one of my first choices for business but also for leisure we have stayed in many Starwood properties with great satisfaction. This trip was a long weekend with my family (wife and 2 young kids). Unfortunatey it ended in us checking out one day early as we were really not having a good time. Main causes for this sub par experience I will list below; Positive: Chinese restaurant Yue was good in most respects and breakfast buffet was acceptable. Also I must note that some restaurant- and front desk staff really tried their best to deliver good service in line with the brand expectation, but without management this turned out to be a bridge too far. Room: - not clean, smell of mold and smoke - Carpets stained and smelly - Furniture stained and worn - Bathroom not clean (hair, stains, used shower cap on mirror) - Sheraton standard bath amenities missing - empty mini bar, also no glasses or anything in the cabinet Pool: - staff was rude in making us clear we had to buy head gear to go swimming, making it sound like we were barbarians for not carrying any with us. - pool staff did not understand or speak any English, even the word swimming was not part of vocabulary. - When entering pool area you were greeted with freezing shower that scared all children I witnessed to death. Very obvious problem that should be easy enough to fix. As people tried to avoid said shower some slipped and fell directly after. - When we arrived the hotel was quiet so pool was relatively clean, second day more people and the pool turned really dirty and smelly. - Changing room smelled like urine - Staff didn't take care of towels so we had to look for clean towels and try to not trip over dirty towels scattered on the changing room floor. General remarks; Property and grounds look like someones big investment on its way to go belly up. Huge medical center on site is abandoned and it starts to look like a ghost town, residential area is, for what I could see for at least 70% uninhabited and villas start to look delapitated from lack of maintenance. Hotel has not seen maintenance for a while either, especially guest rooms and pool areas. One of the 3 restaurants is closed (Bene Italian restaurant), pool bars are not staffed nor in operation. Cigar bar is closed. Overall you get the feeling that captain and first staff have left the ship long ago and the deck hands 3rd class are left to keep the place from sinking. At this point at best this is a local brand hotel but it should not carry the Sheraton name if no management is present to uphold that standard. In the end I still look forward to my next great experience with Starwood, as I'm sure it will be.
Just back from this Sheraton ! I heard from online feedback most comment not very well but I accomodated for one light , concluded that F&B 80% , staff service 90% ! If u go outside ,difficult to call taxi so only stayed insie hotel . Lake view quite good for boat trip or taking photo , morning walk and cyling are highly recommended !
Just outside the city you find this hotel. At arrival the staff is really friendly and does everything to give you a pleasant stay. I got a lake view luxury room and it is really confortable and spacious! Nice terras with view on the lake. The breakfast buffet is huge and besides the traditional chinese food there is plenty of european food as well. Next time i certainly book this hotel again.
My wife and I normally have blind faith in any Starwood Property, and that is our first choice for any business trip or holiday we take. This hotel simply is not a Sheraton property, it looks like somewhere someone has put in a lot of effort to make a good hotel but then simply forgot about it. For anyone planning to come to this hotel and can't speak Chinese strictly do not come at any cost. To give a few examples: 1) Guest Service: Needs to be called at least 3 times before they pick. The worst case was I had to call 5 Times and they still did not pick up. 2) If they actually picked up the phone, their basic english language skills was extremely poor and they didn't understand basic words like salt, peppper, Beef and prawns (Something my wife is allergic to). Thank god I knew my numbers in Chinese to tell them the page number my order was from. 3) Their Italian restaurant was closed for the duration of my stay - no idea why. 4) They had breakfast with the cleanliness of a 2 star hotel and service of 1 star. Selection was average and when I arrived at 930, half the stuff was finished. I asked for Bacon, they told me it was over and that I should have come earlier. (Breakfast ended at 10.30am.) 5) They advertised for hot springs but when asked - firstly their english speaking manager didn't understand the word Hot Spring, I had to show a picture of the advertisement and he told me to get there I had to arrange a Taxi to go about 30-40 min and for return need to arrange myself. 6) As a platinum Member, I had access to club lounge which only opens at 5 (90% properties I have been to open at 4. They Only had 1 staff who half the time not there, very limited selection of food and half of which was over by 6. There were many many more aspects that I don't expect to see from a 5 star hotel, that too a Starwood property. It is such a shame that an extremely beautiful hotel with an amazing Spa had such appalling service. After this, I will never blindly book a Starwood property, like I always do.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Sheraton Qingyuan Lion Lake Resort is within a 15-minute walk of popular attractions such as Lion Lake Country Club. This 4.5-star resort welcomes guests with 349 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour fitness center. It's on a lake and also within a 30-minute drive of Jiangbin Park and JingFu Square.
This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All 349 air-conditioned rooms provide furnished balconies, refrigerators, and minibars. 40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, free bottled water, and safes are also standard.
Guests of Sheraton Qingyuan Lion Lake Resort enjoy a full-service spa, an indoor pool, and a children's pool. There's free parking, as well as an airport shuttle for a fee (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury resort include a 24-hour fitness center, outdoor tennis courts, and free WiFi in public areas.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 114 reviews