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Serena Village

3.0 out of 5.0

Recent guest reviews

Negative points: Bad experience in general. Complicated communication and payment methods. The arrival time is so strict that any issue on the way can result in an extra fee. Positive: Location and outdoor area.

This is the serene village complex located in Punta Cana Veron. where it offers a closed complex with 24 hour security. Which really does not have security 15 days ago. Being in a totally open place with a fence of precarious sheet metal open to valdios sites. A place where offers photos of a beautiful pool with chairs, umbrellas and chairs in excellent condition. In the pictures you can see that the umbrellas do not exist. The chairs are destroyed, the chairs impossible to use. The psycho presents holes in all parts as well as lack of paint everywhere. The complex has 4 floors. Because of this, it has elevators which 20 days ago have problems and do not work. Excellent for spending your holidays going up and down stairs. Not to mention the amount of people who have been trapped and the emergency call system of the assurer do not work. Lack of paint and garbage everywhere is unacceptable. In the barbecue area you can observe electricity cables on the floor, which is all wet. The barbecues destroyed and abandoned. The headlights of lights all fallen. The water and gas service that is contemplated in the common expenses has flaws.

We were really disappointed with the apartment. Extremely expensive for just one night with no electricity included and the worst service. The apartment was really dirty, the sheets were broken and with so much dust that one of our friend had to take a medicine for the asma, it had no towels or soap, the bathroom was gross. We didn't know the electricity was included and we went out for dinner, when we came back WE HAD NO POWER! So we had a terrible night sleep and a really uncomfortable stay.

I have been on three trips to Dominican Republic this year (Feb, July, Sept of 2017). One was with family on vacation and the other two trips were solo business trips. I spend about 3-5 days at a time in Punta Cana always residing at this very lovely place. The apartments come furnish with mostly white furniture. I always stay on the ground floor and near one of the swimming pool areas. The buildings are four floors and have elevators. I really love how on a weekend you finds tenants and guests grilling food, drinking, playing music, and swimming, at the same time I found myself many times in the pool all by myself (just how I like it). The pool edges light up in different color at night fall making the pools look spectacular. I snapped many great photos with my water camera. Let me not forget to mention how awesomely great the cool/warm temperature of the pool is 24/7. I've even taken a dip at 2am. It was so so great! Compared to the expensive hotels, Serena Village is a mini resort that's 15 minutes away from Punta Cana beaches. I always feel safe at Serena Village, as there are always guards roaming around and you have to be approved before being allowed to pass the gated entrance. I hope too one day soon simply buy a unit and live there happily ever after!!!!!!!!! If you find yourself in the area or looking for a resort like stay, I always ask for my favorite rep in the office called Freddy! Outstanding customer service! Its like a second home at this point.

It was an amazing 7 days, great weather, good food, lots of drinks. Our group of 7 had an amazing time. The best part was the staff so helpful and friendly and they always had a smile. Our 1st meeting day one was with Jonathan who is a Transat employee from DR. He gave us all the does and don't so we would be safe and also arranged an amazing excursion for us. This was the best vacation I have had in years. Lots of family's, it was easy to make friends. The only down side was that our rooms were just ok. It you can book for the renovated sections. However we did not stay in our rooms for very long out every day on the beach. We travelled the week of June 19 which was busy however not to busy. We did not wait to long for most of what we wanted. DR is a really nice country felt very safe the entire week and I can't say enough about how nice the staff was they even helped us planned a birthday dinner for a member of our party.

Nous y avons passé 2 mois bloc F2 ,très belle appartement de Alexander . Tout était impeccable la propreté partout sur le site les piscines toujours propre l'unique point négatif manque de chaise. L'appartement entièrement équipée avec wifi et câble. Pour cuisiner aussi nous étions très bien équipée Endroit très bien centré soit pour aller à bavaro à droite ou Punta cana à gauche, il faut un véhicule absolument, nous n'avons pas essayer le shuttle pour la plage ou le supermarché. En résumé , nous y retournerons en 2019 pour un séjour de 3 mois car 2 mois sa passé trop rapidement!

Très beau cite, très propre avec de la sécurité , par contre lors de la location on mentionne que nous sommes à 10 minutes de la plage et des épiceries. Faux nous sommes à environ 20 minutes en voiture pour la plage et la même chose pour les épiceries. Une personne qui veut aller séjourner une semaine cela peut être o.k. Une navette nous prends le matin à 10 hres pour nous conduire à la plage Jelly Fish et là et bien pour avoir une chaise et parasol il faut consommer . Pour aller faire notre épicerie 20 minutes besoin d'un taxi 20. U.S. aller et 20.US retour .Ça lorsque l'on réserve il le dise pas . Nous avons séjourné pour 63 jours c'est naturelle que nous avons créé nos habitudes afin d'économiser nous avons pris le wawa pour aller faire certaine de nos courses pas toujours évident car nous revenons avec des sacs remplies et marchons quand même à la chaleur. Si ce cite était situé près de tout ça serait merveilleux. Ceux qui veule louer un condo référé vous plus tôt El Dorado , Los Carales, Palma Réal c'est près de la mer et des épicerires.

Increíble lugar comodo modesto y sobretodo económico , no hay servicio d comida incluida , te recomiendo rentar o llegar en tu vehículo propio .,el pequeño apartamento es acogedor y muy cómodo baño limpio y linda decoración para más tranquilidad durante el día elige un apartamento no cercano a la piscina y área de picnic , tienen parqueo y lo recomiendo (menos de 140 la noche mes enero 2016) y caben hasta 4 adultos 2 con niños tiene cocina y nevera disponibles y privada has tu compra y cocinar por ti mismo será de mucho ahorro también tiene disponible el servicio de transporte haya la playa cercana sin pago extra si no tienes auto están disponibles para renta o venta llamando al 8297755427 hellene de los Santos o Lourdes de los Santos excelente precio y cerca de todo en punta Cana moll restaurantes farmacias supermercado nacional - 8 minutos todo cerca

Carretera 106 Punta Cana La Altagracia

Hotel highlights

  • Free parking
  • 4 outdoor pools
  • WiFi in rooms and public areas (fees apply)
  • Wired Internet in rooms (fees apply)

Within a short distance of Serena Village are Bavaro Adventure Park and Downtown Punta Cana. This 10-room, 3-star apartment welcomes guests with 4 outdoor pools and conveniences like a private beach and free self parking. It's on the boardwalk and also close to San Juan Shopping Center.


Rooms

The 10 air-conditioned apartments feature kitchens and furnished balconies or patios, and there's space to spread out with living rooms and dining areas. 32-inch TVs come with Netflix, and guests can stay connected with WiFi and wired Internet. Washers/dryers and coffee makers are other standard amenities.


Property features

Guests staying at Serena Village enjoy access to 4 outdoor pools, a children's pool, and WiFi in public areas. There's free parking, and a shuttle from the hotel to the airport (available on request) for USD 40 per room. A multilingual staff is on hand to help with tours or tickets, and offer sightseeing advice. Additional amenities include a free grocery shopping service, express check-in, and express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 8 reviews