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Recent guest reviews

They wanted to charge for internet and electricity. Do not stay here.

Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.

Carretera 106 Punta Cana La Altagracia

Hotel highlights

  • Free uncovered self parking
  • Beach bar
  • 8 outdoor pools
  • WiFi (speed: 25+ Mbps) and wired Internet in rooms (fees apply)

Serena Village places you within a 15-minute drive of popular attractions such as Downtown Punta Cana and Cabeza de Toro Beach. This 16-room, 3-star hotel has 8 outdoor pools along with private in-room pools and a private beach. It's connected to a shopping center in central Punta Cana, 7.1 mi (11.4 km) from Bavaro Beach, and also 11.3 mi (18.2 km) from Punta Cana Beach.


Rooms

Guests can stay connected with WiFi and wired Internet. Climb into the Tempur-Pedic bed for a pleasant night's sleep. Private pools, kitchens, and washers/dryers are other standard amenities. Housekeeping is available once per stay.


Property features

Renovated in 2019, Serena Village offers 8 outdoor pools, a children's pool, and an outdoor tennis court. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available on request) for USD 25 per room. A multilingual staff is on hand to help with tours or tickets, and offer sightseeing advice. Other amenities at this beach hotel include a free grocery shopping service, express check-out, and a terrace.

Room options

Premium Apartment, 2 Bedrooms, Kitchen

1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed | Sleeps 7

Basic Apartment, 1 Bedroom, Kitchen, Pool View

1 Queen Bed and 1 Large Twin Sofa Bed | Sleeps 4

Guest reviews for Serena Village

Couples (1) Family (1)
1
Partner Couples

They wanted to charge for internet and electricity. Do not stay here.

By on Aug 29, 2020

Review comment responded on Aug 29, 2020

Your Feedback is false, because you have never arrived in Serena Village and have only made a reservation to pass the immigration controls, which ask for proof of where you are staying. Since you cannot cancel this reservation in Orbotz, as it is a non-refundable rate, you have written this false comment, hiding your identity, but, as this week we only had 1 Orbitz reservation, we have quickly identified your identity. In addition, it is clearly written on the Orbitz page that the electricity charge is not included and that the internet is not included either. You should read the booking terms and conditions before booking. Please do not write false comments, because you have never stayed, and since you cannot cancel your reservation, now you write this false comment.

5
Family

Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.

By on Aug 14, 2019

Review comment responded on Aug 14, 2019

Thank you for your comment. You are welcome!

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