The property and rooms were horrible. Things are broken( iron, ironing board), electrical wires exposed. The corners of the bathroom is moldy. The rooms were stuffy and moldy. However the staffs are the ones keeping the place open. They have pleasant staff. The a la carte seafood and mex-Tex dinner were very good. Too much pork but not enough options for people who don’t eat pork.
The staff
Great staff! food could have been better
Amazing staff
This is my fourth time at the hotel and I love it.
The alcohol is really bad quality and this is dangerous for your health
nothing was unique. The property was old dirty, the towels in the rooms was extremely old, not even one drawer to place the cloths. Restaurants food where ok. But almost the same type of food in the 3 restaurants. Is no service by the pools or the beach. We request to change to the next Resort, the Caribian ,that belongs to them also. They did , but giving as a hard time after paying for 5 stars resort. But overall both resorts where the same. In addition what bather me the most was the smell in the rooms of humidity.
The pictures do not do this place justice! It was beautiful & the staff was very nice.
Kids on the beach which is ridiculous for Adult Resort. Security on the beach doesn't care about this issue. One of security stayed almost whole day next to the women with no bra and didn't stop any people with kids who is walking through property back and force.
The lobby is huge and open with a nice big fan generating plenty of breeze. Very clean and great atmosphere. Nice beach and plenty of palapas to cover everyone there. The pool is great too, but could be a little deeper. We had a honeymoon suite, and the room was very clean and quite large, with a nice sitting area and huge tub and big walk in shower for two. The view from the ground floor was ok, but probably much better one floor up. Over all the property was very clean and very well maintained.
I liked the well kept landscapes, the pool needs a better maintenance though, the pool water wasn’t constantly filtered ( if that’s the right term ).
Got extremely sick visiting this resort. Immediately had stomach cramps. Two days into my stay, I began experiencing numbness in my hands and feet as well as extreme tiredness. I was so afraid and sick, I had to book the next flight home. I have emailed the resort about 5 times and no one answers to address my concerns or offer me a refund. I have been to Punta Cana 5 times at other resorts and have never been so ill. Would not reccomend this resort. Disco is not on-site, not much night life or entertainment. There is only 1 buffet and as I stayed I had stomach pain and diarrhea right after eating. I am so dissatisfied.
It was very good and as advertised. Would return and recommend to others.
The resort was nice and the grounds were kept very nice, the food was not that great they seem to have the same choices all the time and if you wanted to go to a restaurant some of them were not open every night . The staff at the pool bar were amazing ! The beach at this resort is by far one of the best I’ve seen , there is not a lot going on during the day around the pool not a lot of activities .
arrived to a filthy room! even when i asked them to clean it they left dust all over and didn't clean the bathroom! as much as i tried calling the staff didn't clean! my fridge was broken and it took them a day to come and change it and my food went to the garbage!!! otherwise the resort, pool and beach was clean and very nice!!! the entertainment was on point and lots of fun!!!!! very happy vibes!!
Located within a 5-minute walk of Arena Blanca Beach, Punta Cana Princess Adults Only - All Inclusive is within a 15-minute stroll of White Sands Golf Course. This 4-star property welcomes guests with 270 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
There are multiple options for onsite dining with 5 restaurants, including Casabe, which has garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Smart TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, balconies, and coffee makers are also available.
At Punta Cana Princess Adults Only - All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a gym. There's free parking and a free casino shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, outdoor tennis courts, and a rooftop terrace.
The property and rooms were horrible. Things are broken( iron, ironing board), electrical wires exposed. The corners of the bathroom is moldy. The rooms were stuffy and moldy. However the staffs are the ones keeping the place open. They have pleasant staff. The a la carte seafood and mex-Tex dinner were very good. Too much pork but not enough options for people who don’t eat pork.
The staff
Dear Araceli , It gives us great pleasure to extend our gratitude to you for having dedicated a bit of your time to write about your experience here at Punta Cana Princess. Thank you very much for your comments towards our staff. Thank you for airing your feedback, there is no doubt that you enjoyed your stay and so we await your next here at the Princess Hotels for your next vacations. Best Regards, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort and Spa
Dear Maria Camila, Thank you for rating us. We really appreciate you have taken your time to express your feelings by you rating. On the whole, we would just like to express our gratitude for your valuation and we hope to see you soon in our Punta Cana Princess Hotel in the near future. Cordially, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort & Spa
Great staff! food could have been better
Dear Shane, It gives us great pleasure to extend our gratitude to you for having dedicated a bit of your time to write about your experience here at Punta Cana Princess. Thank you very much for your comments towards our staff. In reference to your suggestions, we want to express our most sincere gratitude. We will forward your comments to the respective department to take the proper actions. Thank you for airing your feedback, there is no doubt that you enjoyed your stay and so we await your next here at the Princess Hotels for your next vacations. Best Regards, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort and Spa
Amazing staff
Dear Michael, It gives us great pleasure to extend our gratitude for having chosen Punta Cana Princess for as your holiday destination. It is always gratifying to learn that our guests were able to enjoy their stay while under our care and we appreciate your good opinion about our hotel and the service we provide, taking into account that our main objective is to surpass your expectations. Once again, we appreciate your feedback and we will be more than happy to give you a warm welcome on your upcoming visit to Punta Cana Princess. Best Regards, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort & Spa
This is my fourth time at the hotel and I love it.
Thank you very much for your nice words we are very happy to read that a loyal guest like you really enjoyed the vacations with us. hope to see you again soon for a fifth time! Best regards
Dear Guest, Thank you for rating us! Sincerely, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort & Spa
The alcohol is really bad quality and this is dangerous for your health
Dear AlbertoR, We would like to thank you for taking the time to share your experience while with us at Punta Cana Princess. Each criticism, compliment and recommendation will help us to improve our standards of services. On the subject of the alcohol, we are sorry to read that was not of your liking, we assure you that the alcohol we provide is certificated by the authorities, furthermore many customer drink it without any problem and their impression is satisfactory. On behalf of all the staff, I would once again like to apologize for any inconvenience. Best Regards, Julio Paulino Operation Manager
Dear Guest, Thank you for rating us! Also thank you for having chosen our resort as your destination for vacations. We hope to see you soon in our Punta Cana Princess Hotel in the near future. Cordially, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort & Spa
nothing was unique. The property was old dirty, the towels in the rooms was extremely old, not even one drawer to place the cloths. Restaurants food where ok. But almost the same type of food in the 3 restaurants. Is no service by the pools or the beach. We request to change to the next Resort, the Caribian ,that belongs to them also. They did , but giving as a hard time after paying for 5 stars resort. But overall both resorts where the same. In addition what bather me the most was the smell in the rooms of humidity.
Dear Guest, We would like to thank you for choosing our resort for your holidays and also for sharing your experience with us. Each criticism, compliment and recommendation will help us to improve our standards of services. We deeply regret that you couldn’t enjoy to the fullest and we hope you understand that it was never our intention to disappoint you in any way. Moreover we guarantee you that this is not the type of service most of our guests are met with. After reading your detailed review it is clear that your stay was not an usual representation of the majority of our guests and we anticipate that you will accept our apologies for any inconvenience. Once again, we appreciate the moment you took to express your thoughts about our hotel and we hope you give us a second opportunity in the future. Best Regards, Julio Paulino Operation Manager
Dear Constance: Thank you for letting us know about your issues in your room, however, we would´ve appreciated these were informed during your stay so that we could have a chance to change your perception. Also, we would lke to thank you for your good comments regarding our staff and A-la-Carte Restaurants. All in all we value your comments as these will be taken into consideration. Kind Regards,