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Paradisus Palma Real Golf & Spa Resort All Inclusive

4.5 out of 5.0

Recent guest reviews

Hotel was very nice. Service by the employees was very good. I had a very nice time.

It was a great all inclusive resort. The food and service were good;) The entertainment at night was geared for young children.

Nice facilty, some of the staff was efficient and nice, best of them at the bar in the swimup pool. Most of my party of 8 got sick, got the runs. The Pool area lacks music and poolside games to keep everyone entertained during the day. Won't return

We were satisfied with our room although there was a walkway through the grounds that transported guests on golf carts (not a problem) but it also seemed to be used for trucks at night. Odd and loud. Broke the tranquil feel we had on the facility and location of our room. Heard a lot of guests slamming their room doors due to the outside style of the hallways. Also children loved to run up and down the halls speaking and laughing very loudly that echoed throughout the building at night. The housekeeping did not understand a word of English; to be expected but my husband asked for more coffee cups and she brought us shower caps! It's okay. Unfortunately the food was tasty but my husband and I were sick every other day without drinking the water (only bottled water). We were afraid to eat much of anything as the days went on (11 in total). The beach is beautiful, wide, long, many chairs available. Our dates of travel were July 1-11. Excellent drink service there, too.

Food is amazing, views are gorgeous, rooms are outdated, front desk never answers their phone

The resort is beautiful! The rooms are very spacious. The maid didn't restock the room so well. Then the guy came for turndown service and we asked him to restock items in our room and he did. We found a cockroach in the bathroom of one of the restaurants (Fuego). The food was the best at Fuego, it was Peruvian style. They were also very accomadating for our friend who is vegan. They said room service was available 24/7 but when we called late night like 2am it was always busy. We tried for 20mins straight and it was still busy. We tried multiple nights at different times then have up. Some of the staff was super helpful and the others not so much. The ones that were helpful definitely worked very hard to make up for the ones that didn't. Our last day there, we went to the buffet and the hostess sat us at a dirty table. Hoping they would clean it up and bring fresh utensils when we came back with our first plate but nope! When we did ask for a clean fork, it took another 10mins. We had to flag someone down for drinks as well, which took another 30mins to come. We paid extra to stay here for a wedding but I don't think it was worth it. The service overall was very slow and inconsistant. It took them 30mins to come and get our luggage for checkout but when I called front desk said they will send them right away. Mixed reviews but given the amount of money spent on a five star resort...i didn't feel we got our money's worth.

Beautiful hotel and excellent food! The rooms can use a little upgrade but overall I had a wonderful 7 days!

The resort itself was very lovely however the room that I stayed in had a damp musty smell about it.. in addition to that my room was sprayed several times for the mosquitoes which were relentless. This complaint was brought up several times to the staff the solution was to spray rather than relocate me to a different section of the hotel..

We take vacays at least once or twice a year, so I can say, for the price that we paid this hotel was a little overpriced. Rooms were ok, but ran down, could use an update. our mom stayed in a room next to us had a accident when she was walking into shower the granite tiles on the wall fell on her head, shoulder, ad thighs, giving her bad bruises. Thankfully, it didnt kill her, but hotel staff came and checked on her, didnt offer any reimbursemt. she missed few days of enjoying the beach due to headaches she had after the incident and big bruises. Tried to bring it up to management, but all they said is that they did everything they could to help her. Another issue is booking their restaurants, HUGE ISSUE. Whenever u try to book a place, they say its all booked, hard to get any good seating times. we were with kids and they would always offer late night dinner reservations and we explained it doesnt work for us, but they kept saying theyre all booked. I feel like they do not have adequate capacity in their restaurants to accommodate all the guests. Offering buffet to us, but we did not want to do that. steakhouse and tepannyaki are the best, but HARD to get good dinner times. Sushi and mediterrenean was OK. Also, the staff at the beach would only bring u drinks if you tip them, otherwise they will not even come up and ask if u needed anything. Beach was nice, but alot of weeds, which was cleaned once in the morning, but could be the season (Dec). kids pool needs more cleaning

Went for a bachelorette weekend and the service and location was amazing. Loony bar offers the best drinks. Also check out Coci Bongo, it's $75 but very worth it!!

An extremely relaxing stay... We only wish we could have stayed a little longer.

Enjoyed everything. Had some concerns with room door. Two keys never worked.

Beautiful property. Staff even better. Highly recommended.

All staff so willing to please. We were there for a wedding and were given all their attention.

I usually don't leave reviews, but the reviews helped me locate this hotel. I would have given the hotel a 5 star, but it has roaches in the room and that ruined my vacation. Luckily, I saw the roaches a day before I checked out or I really would have hit the sealing. Oh!! and when I complained at the front desk, the dumb guy tried to deny it, then he had the audacity to say well this is tropical weather we have them here. The room was fairly large, but the bathroom there in ot a lot of privacy and I traveled with my son. The bed was very uncomfortable though, it slid at night. I also changed my room 3 times to get closer to the main building due to me staying for 7 nights. One good thing that the beach is extremely close to the pool, so you can run back and forth as you please. If they put you in the far room, you have a very long walk. Stay away from their fake expensive time share that doesn't have any hotels in the area I was trying to go. Yet they try to sell you on exclusivity but I have roaches in my room. The food was good for the most part, no complaints there. There were lots kids.. OMG.. So many little kids. My son was 15 and it was hard to find people there his age. The excursions were great!!!! They would say that only angry people leave reviews, but people that are happy will not. I was going to leave a very good review until the roach situation, this hotel acts so High End and it's supposed to be high end, figure out the roach problem first

Most relaxing vacation, we love this resort, dif finitely will return soon with friends!

The facilities where pleasant, but the customer service was not the best. The check in gentleman had this look on his face like he didn't want to be bothered. Had an annoying tone in his voice and didn't let us know where things were located. Room service took about an hour. The wait staff was not friendly. There was nothing close to the resort. Thecresirt is located in the Atlantic side, so if you're looking for Caribbean clear blue water... this is not the place to stay.

Great time with lots to do. Great food. Beach was very close. Lots to do at night. Great gym if you want to work out .

Beautiful place ,everybody always trying to help you ,and providing an excellent service .

First room had no air conditioning! Room was 80 degrees. Complained that night, nothing done. Complained the next morning, nothing done. Demanded a new room. Second room had blood stains all over the floor, and a chemical smell on the couch. Unlivable! Went to the desk and demanded another room, and made the person at the desk come inspect it with us. The third room had a musty smell to it, and my allergies began to act up. The fourth room was finally ok, at best. They did NOTHING to accommodate us for our extreme inconvenience. And we were part of a wedding there that brought 35 people to their resort! They didn't seem to care. I would never go back and strongly recommend that no one else does either!

Room options

Luxury Junior Suite

King 1 | Full 1 | Sleeps 3

ONE BEDROOM MASTER SUITE GARDEN VIEW

King 1 | Sleeps 4

Royal Service Garden View Suite

King 1 | Sleeps 3

Room (Two Bedroom Master Suite)

King 1 | King 1 | Sleeps 7

Guest reviews for Paradisus Palma Real Golf & Spa Resort All Inclusive

Everyone (19) Couples (155) Business (1) Family (64) Friends (30) Other (7)
4

nice hotel! beach was ok. lots of seaweed

Everyone

Hotel was very nice. Service by the employees was very good. I had a very nice time.

By , from boston ma on Sep 21, 2017

5
Everyone

It was a great all inclusive resort. The food and service were good;) The entertainment at night was geared for young children.

By on Aug 23, 2017

3

good facility

Everyone

Nice facilty, some of the staff was efficient and nice, best of them at the bar in the swimup pool. Most of my party of 8 got sick, got the runs. The Pool area lacks music and poolside games to keep everyone entertained during the day. Won't return

By , from New York on Aug 23, 2017

4

beautiful hotel-amazing pool

Everyone

We were satisfied with our room although there was a walkway through the grounds that transported guests on golf carts (not a problem) but it also seemed to be used for trucks at night. Odd and loud. Broke the tranquil feel we had on the facility and location of our room. Heard a lot of guests slamming their room doors due to the outside style of the hallways. Also children loved to run up and down the halls speaking and laughing very loudly that echoed throughout the building at night. The housekeeping did not understand a word of English; to be expected but my husband asked for more coffee cups and she brought us shower caps! It's okay. Unfortunately the food was tasty but my husband and I were sick every other day without drinking the water (only bottled water). We were afraid to eat much of anything as the days went on (11 in total). The beach is beautiful, wide, long, many chairs available. Our dates of travel were July 1-11. Excellent drink service there, too.

By , from Parsippany, NJ USA on Aug 2, 2017

3

found a roach in our room!

Everyone

Food is amazing, views are gorgeous, rooms are outdated, front desk never answers their phone

By on Jul 23, 2017

3

not worth the price

Everyone

The resort is beautiful! The rooms are very spacious. The maid didn't restock the room so well. Then the guy came for turndown service and we asked him to restock items in our room and he did. We found a cockroach in the bathroom of one of the restaurants (Fuego). The food was the best at Fuego, it was Peruvian style. They were also very accomadating for our friend who is vegan. They said room service was available 24/7 but when we called late night like 2am it was always busy. We tried for 20mins straight and it was still busy. We tried multiple nights at different times then have up. Some of the staff was super helpful and the others not so much. The ones that were helpful definitely worked very hard to make up for the ones that didn't. Our last day there, we went to the buffet and the hostess sat us at a dirty table. Hoping they would clean it up and bring fresh utensils when we came back with our first plate but nope! When we did ask for a clean fork, it took another 10mins. We had to flag someone down for drinks as well, which took another 30mins to come. We paid extra to stay here for a wedding but I don't think it was worth it. The service overall was very slow and inconsistant. It took them 30mins to come and get our luggage for checkout but when I called front desk said they will send them right away. Mixed reviews but given the amount of money spent on a five star resort...i didn't feel we got our money's worth.

By on Jul 12, 2017

4
Everyone

Beautiful hotel and excellent food! The rooms can use a little upgrade but overall I had a wonderful 7 days!

By on Jun 9, 2017

3

paradisus hotel

Everyone

The resort itself was very lovely however the room that I stayed in had a damp musty smell about it.. in addition to that my room was sprayed several times for the mosquitoes which were relentless. This complaint was brought up several times to the staff the solution was to spray rather than relocate me to a different section of the hotel..

By , from W on May 24, 2017

3

overpriced for this hotel

Families

We take vacays at least once or twice a year, so I can say, for the price that we paid this hotel was a little overpriced. Rooms were ok, but ran down, could use an update. our mom stayed in a room next to us had a accident when she was walking into shower the granite tiles on the wall fell on her head, shoulder, ad thighs, giving her bad bruises. Thankfully, it didnt kill her, but hotel staff came and checked on her, didnt offer any reimbursemt. she missed few days of enjoying the beach due to headaches she had after the incident and big bruises. Tried to bring it up to management, but all they said is that they did everything they could to help her. Another issue is booking their restaurants, HUGE ISSUE. Whenever u try to book a place, they say its all booked, hard to get any good seating times. we were with kids and they would always offer late night dinner reservations and we explained it doesnt work for us, but they kept saying theyre all booked. I feel like they do not have adequate capacity in their restaurants to accommodate all the guests. Offering buffet to us, but we did not want to do that. steakhouse and tepannyaki are the best, but HARD to get good dinner times. Sushi and mediterrenean was OK. Also, the staff at the beach would only bring u drinks if you tip them, otherwise they will not even come up and ask if u needed anything. Beach was nice, but alot of weeds, which was cleaned once in the morning, but could be the season (Dec). kids pool needs more cleaning

By , from seattle, wa on Mar 28, 2017

5

beautiful

Everyone

Went for a bachelorette weekend and the service and location was amazing. Loony bar offers the best drinks. Also check out Coci Bongo, it's $75 but very worth it!!

By , from Miami on Mar 7, 2017