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Paradisus Palma Real Golf & Spa Resort All Inclusive

Property class: 5 and above
VIP Access

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Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

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11 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Suite Ocean Front | Beach/ocean view
The Reserve Presidential Suite Ocean Front Adults Only | 1 bedroom, premium bedding, pillowtop beds, free minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive plans available
  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Fun Republic
    ‪13 min walk‬
  • Place, Los Corales Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Master Suite Deluxe

Master Suite Deluxe | 1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Deluxe

8.0 out of 10
Very good
(19 reviews)
  • Garden view
  • 785 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 1367 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Surprise my Stay

Garden view

Surprise my Stay

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 527 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

The Reserve Presidential Suite Ocean Front Adults Only | 1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Presidential Suite Ocean Front Adults Only

  • Ocean view
  • 1800 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

8.0 out of 10
Very good
(8 reviews)
  • Ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean Front

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 712 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Swim-Up

10.0 out of 10
Exceptional
(4 reviews)
  • 1067 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

9.2 out of 10
Wonderful
(7 reviews)
  • 818 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Garden View

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite Swim-Up

10.0 out of 10
Exceptional
(1 review)
  • 1886 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Garden View Adults Only

8.8 out of 10
Excellent
(39 reviews)
  • Garden view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up | 1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Swim Up

9.0 out of 10
Wonderful
(2 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Room (The Reserve Adulst Only, Ocean Front)

Grand Room (The Reserve Adulst Only, Ocean Front) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Grand Room (The Reserve Adulst Only, Ocean Front)

  • Ocean view
  • 812 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room (Deluxe)

Junior Double Room (Deluxe) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Double Room (Deluxe)

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Room, Garden View

8.4 out of 10
Very good
(37 reviews)
  • Garden view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Punta Cana

Located in Bávaro within a short walk of Cocotal Golf and Country Club, Paradisus Palma Real Golf & Spa Resort All Inclusive is within 2 miles (3 km) of other popular sights such as Los Corales Beach. This 600-room, 5-star property welcomes business and leisure travelers with 11 outdoor pools, a private beach, and a winery. It's connected to the convention center in central Punta Cana and also close to Cortecito Beach and Bavaro Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 0.7 miles
  • Fun Republic - 13 min walk - 0.7 miles
  • Los Corales Beach - 6 min drive - 1.5 miles
  • Bavaro Beach - 15 min drive - 3.0 miles
  • Arena Gorda Beach - 20 min drive - 8.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪La Riveira - ‬15 min walk
  • ‪Steak & Lobster - ‬10 min walk
  • ‪Veranda - ‬16 min walk
  • ‪Oceana Restaurant - ‬1 min drive

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Paradisus Palma Real Golf & Spa Resort All Inclusive features a private beach, a winery, and a full-service spa. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, an off-leash area, and litter boxes. Other amenities at this beach property include 11 outdoor pools, a children's pool, and a gym.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include free minibar items, furnished balconies or patios, and sitting areas. Change of towels is available on request.
11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Private beach nearby, white sand, free beach shuttle, sun loungers
Paradisus Grand Cana - All Suites - All Inclusive
Bávaro
  • Pool
  • Spa
  • All inclusive plans available
  • Pet friendly
8.4 out of 10, Very Good, 1,351 reviews
$334 nightly
The price is $428
May 11 - May 12
Total with taxes and fees
Paradisus Grand Cana - All Suites - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 2 swim-up bars
  • 3 beach bars
  • 3 poolside bars
  • 8 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BLUE AGAVE
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • THE LUNCH BOX

Things to do

  • 11 outdoor pools
  • 27-hole adjacent golf course
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Mini golf
  • Optional golf privileges
  • Padel
  • Piano
  • Pickleball
  • Pilates classes
  • Racquetball/squash
  • Shopping
  • Tennis
  • TV in common areas
  • Wine tasting room
  • Winery
  • Winery release events

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business center
  • Computer station
  • Conference center (69,277 square feet of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 16 buildings
  • 3 floors
  • Banquet hall
  • Built in 2005
  • Colonial architecture
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Renovated entire property - December 2022

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for DOP 5490 per pet (varies based on length of stay)
  • Dogs only
  • Food and water bowls, an off-leash area, and litter boxes are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: DOP 5490 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Frequently asked questions

Will I find all-inclusive rates at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Paradisus Palma Real Golf & Spa Resort All Inclusive has all inclusive rates that come with all meals included. Activities include volleyball, bartending classes, and cooking classes.

How much does it cost to stay at Paradisus Palma Real Golf & Spa Resort All Inclusive?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Paradisus Palma Real Golf & Spa Resort All Inclusive on May 17, 2026 start from $477, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Paradisus Palma Real Golf & Spa Resort All Inclusive provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Paradisus Palma Real Golf & Spa Resort All Inclusive?

This property is situated in Bávaro within a short 12-minute walk of Cocotal Golf and Country Club and also 13 minutes on foot from Fun Republic. You'll also find Bavaro Beach and Los Corales Beach within a short drive.

Is there a spa available at Paradisus Palma Real Golf & Spa Resort All Inclusive?

YHI Spa is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive include a casino?

No, Paradisus Palma Real Golf & Spa Resort All Inclusive doesn't have a casino.

Will I find an indoor pool at Paradisus Palma Real Golf & Spa Resort All Inclusive?

No, this property doesn't have an indoor pool; however, there are 11 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a restaurant that serves breakfast?

Yes, Paradisus Palma Real Golf & Spa Resort All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Paradisus Palma Real Golf & Spa Resort All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Paradisus Palma Real Golf & Spa Resort All Inclusive for a fee of DOP 5490 per pet, per day. The property also provides an off-leash area and food and water bowls.

How far is the airport from Paradisus Palma Real Golf & Spa Resort All Inclusive?

The closest major airport to Paradisus Palma Real Golf & Spa Resort All Inclusive is Punta Cana Intl. Airport (PUJ), which is 11.3 mi away (27 minutes by car).

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Paradisus Palma Real Golf & Spa Resort All Inclusive.

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1002 out of 1575 reviews
Rating 8 - Good. 267 out of 1575 reviews
Rating 6 - Okay. 147 out of 1575 reviews
Rating 4 - Poor. 73 out of 1575 reviews
Rating 2 - Terrible. 86 out of 1575 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo

Liked: Cleanliness
Stayed 2 nights in Mar 2026

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
The staff is very accommodating especially the chefs, if you have any dietary restrictions/allergies. The resort is very clean and up to date with their rooms. Such a great place to stay!!
Stayed 4 nights in Jan 2026

8/10 Good

Paulo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time at Paradisus Hotel. Upon arrival we were welcomed by our concierge, Alam who was excellent. He took great care of us, helping to reserve restaurants and checking in to ensure our stay was pleasant. At the end of our stay Alam made sure our bags were picked up from our room and he was waiting at the lobby to bid us farewell which was a nice touch. The resort itself is beautiful with plenty of pools and beach front. The rooms were clean, spacious and very comfortable. We stayed in the Reserve area which offered some extra perks. We also got a couples massage which was wonderful. There was nightly entertainment which was excellent (much better than many other resorts we have stayed at) There were lots of food options from buffets to à la carte, snack and coffee bars and lots of ice cream - the food was decent. Some constructive feedback- the service at the buffet and restaurants was not great - simple things like filling our water or bringing us coffee seemed like an ongoing challenge but Eventually we did get what we had asked for. Also on the first few days, it was challenging to get any beach towels. This was due primarily to some guests taking 3-4 towels each which seems rather excessive. While I don’t blame the hotel for guest behaviour, I do think they could implement a better system to avoid this. Overall our stay was great and we would consider staying at this resort again in the future.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kyle

Stayed 2 nights in Nov 2025

10/10 Excellent

Arlette

Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay at this hotel and it is by far one of the best hotels to stay in. Its extremely clean. The people, food, entertainment is great. Their sre so many bars on the facility you dont know what to do. If you have an issue its immediately addressed although I didn't have any. So many people are there more than one time. Highly recommended.
Stayed 3 nights in Jan 2026

10/10 Excellent

MIHO

Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Stayed 2 nights in Jan 2026

10/10 Excellent

Taras

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 6 nights in Jan 2026

2/10 Terrible

Jose

Stayed 1 night in Dec 2025

6/10 Okay

Tiffany

Disliked: Staff & service, amenities
Disappointing Experience — Reserve Upgrade Not Worth It Where do I even begin. I am genuinely confused as to how this resort has received such glowing reviews, with “lackluster” being the most consistent theme throughout my stay. Despite my room being ready, I waited nearly an hour in the Reserve lobby while the front desk agent assisted multiple other guests. The check in experience set the tone for what was to come. The Kanna / private members-only area is visually appealing, but unfortunately it highlights how underwhelming the rest of the property is by comparison. I paid $575 to upgrade to The Reserve, and upon arrival, seriously considered leaving altogether. My first experience with a Reserve-only restaurant was shockingly bad. The host appeared visibly annoyed by my presence, and after being seated, no one approached me for an extended period of time. The food was genuinely inedible. I initially tried the buffet, couldn’t stomach anything, and then ordered from the menu hoping for improvement. It wasn’t. The salad was soggy and unappetizing, and the gazpacho was equally unpleasant. The two Reserve-only pools were extremely secluded and had no bar service, which made the upgrade feel pointless. Ironically, the large adults-only pool with a swim-up bar was accessible without any Reserve upgrade and was far superior. After exploring the property, I immediately returned to the Reserve lobby to ask about a refund and potentially changing resorts. While the hotel did agree
Stayed 5 nights in Jan 2026

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a great time, but it wasn’t without some issues. We were there for a girl’s trip and had requested a room with two beds. We were given one king bed and they said they didn’t have a room with two beds to accommodate us although it didn’t seem like the resort was at full capacity. The front desk said they would send an extra bed which they did not. After we gave up on that, it took four phone calls and a walk to the front desk to get bedding for the pull out sofa. Also, the app never worked for us with our reservation information. Lastly, as an Expedia booking, we were supposed to get a bottle of wine and welcome amenities which we didn’t receive. The service is very hit or miss here. The entertainment is also minimal and we had no idea what the schedule was since the app didn’t work. There was also no waiter service around the pool or beach. As for the great stuff, the resort and the beach are well kept and clean. The beach and the chair selection was great. The food at the buffet was very good as were the Mexican and Steakhouse restaurants. We didn’t have an issue with reservations, but the day we arrived they were full. After that, as long as you book a day in advance there were options. Overall, the food and beach are great and if you are looking for a relaxed atmosphere and are good on your own to figure everything out, this place is great. If you are looking for great service, this may not be the place for you.
Stayed 4 nights in Jan 2026

4/10 Poor

Paul

Stayed 3 nights in Jan 2026

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful resort! The staff is very friendly, the room was spacious and clean, and the pools and sun decks were plentiful. Overall, a great vacation. My only suggestion is to update the cardio equipment in the fitness room. The treadmills are very old and stop frequently. The spin bikes are also well worn and do not have much resistance. Otherwise, a fabulous trip!
Stayed 4 nights in Dec 2025

10/10 Excellent

Garvan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Staff were quick and responsive to our needs. The property is clean and the room we stayed in was very roomy!
Stayed 1 night in Dec 2025

10/10 Excellent

amanda

Stayed 4 nights in Dec 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Salome

Stayed 1 night in Jan 2026

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

10/10 Excellent

Arianna, Miami

Stayed 3 nights in Sep 2025

8/10 Good

Claudia Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida muy buena
Stayed 4 nights in Dec 2025

6/10 Okay

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked this trip with my daughter for a quick getaway and booked a junior swim up suite for 4 nights through Expedia. Words cannot describe how frustrated I am with our experience. We took the first flight out of our hometown airport hoping to spend the entire first afternoon in the sun. That did not happen because our room was supposed to be ready no later than 3pm the day of check in. We got the run around after I refused to take two twin beds that we were being offered by the front desk so I feel like I was “black listed” by the front desk team as a result. It took hours to get our room despite having a butler (whom was not able to effectively execute on any request I had for her). It wasn’t until a concierge manager noticed us waiting in the lobby and commented how long we were waiting did we get our room. He took matters into his own hands and personally walked us to our room and I was so grateful. He apologized for the room check in issues but I got no real explanation as to what happened. As an Expedia member I was told early check in would be an option- again didn’t happen for us. My room wasn’t cleaned for two days and I was told it was as because I didn’t ask for it to be cleaned by pushing the button near the front door. Had my check in experience been handled properly I would have known this button needed to be switched on. The front desk team continued to be an issue during my entire trip.
Stayed 4 nights in Dec 2025

6/10 Okay

Saori

Traveled with family
Liked: Cleanliness, property conditions & facilities
The swimming pool was lap awesome. Never crowded - I think I swam about 3 miles during my stay. Food was B / B-. Dinner Restaurant booking was ridiculous using 2 kiosks - and not off an app. We went to town and enjoyed. Summary - Xmas gala dinner was not good. Japanese was not good. Italian was ok. Mexican was < ok. We asked for the hair dryer first day. It never showed - and we requested everyday for 5 days. Each time they said 5 minutes. Hm. You should all pack one ! But our kids enjoyed - the beach the pool and activities.
Stayed 6 nights in Dec 2025

10/10 Excellent

Manlu

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool is very clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Jasmine, Carney

Stayed 4 nights in Dec 2025

10/10 Excellent

Lenin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, staff and grounds.
Stayed 1 night in Dec 2025

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