I like the clenliness, the very pleasant people.
My husband and I went to Paradisus Palma Real in July 2021 for a week ,It was our first time in punta cana.We just loved it,Everything was great ,the hotel ,the service,everything.I really recommend it ,we definitely want to go back .
Staff need more training on how to work with people's,sometimes if you don't tips them they don't pay attention to you i see that alot more the bars attended.the staff's who clean the room was excellent.
Great location by the beach! The rooms were spacious.
Staff very friendly, service was good, but the food was terrible, the same food everyday, no shrimp, no steak, no lobster at the buffet, we went as big group total of 11 rooms 35 guest planning to have a big July birthdays celebration but at first we couldn’t make any reservations at the restaurant at all, ours plan is we have to eat at buffet every breakfast, lunch and dinner for our 5days of vacation, I got very frustrated and disappointed after 2 days of our vacation, finally I spoke to the manager at the restaurant, Chef that in charge the resort, then the manager of the resort and complained my frustration, then they were able to get us taking care the last 2 days, we’re able to have our birthdays celebration, and dinner at the restaurant before we leave. Feel like vacation the last 2 days. I usually don’t write reviews, but this’s bad until I speak up to the manager. Hopefully they’ll experiencing in food service are served better for everyone coming there in the future. Other than that, the resort are beautiful, service was great, clean facilities, WiFi excellent work at the beach.
The staff was excellent! The food was nothing to talk about.
The food options were absolutely awful. No snacks available during the day. All of the restaurants were booked every night. It just was sn awful experience. The room was terrible and very old. One light contolled all the rooms so it was annoying at night if you had to go to restroom...you end up waking everyone up.
The staff was excellent however none of the amenities that the website mention were available casino was closed, none of the shows were performing they don’t even play music by the pool it was extremely boring. When you go on vacation you want to have fun in this property the only fun you have is the beach and the pool other than that everything is boring.
great service, amenities, food. Very orderly and clean
The landscaping was very good and pleasing to the eyes. The food was okay.
Property was beautiful! If there was a problem, it was dealt with in a timely manner. Our butler, Felix, was exceptional. Service in Palazzo restaurant for breakfast and dinner was terrible, and dinner required reservations...the food was not much better, yet lunch was excellent...the food, buffet.
The staff were fantastic!! They made sure everything was to our liking and that week were all take care of. The entire vacation was amazing!
Great gardens, awesome beach, beautiful and clear waters!
food..variety of food. I was looking for more Dominican food
The property was amazing and the service as well. Only complaint was that the music by the pool ends at 4 and pool closes at 6 when everything is getting fun
Need to improve on the entertainment activities. More drinking options in regards to brands. More activities for kids.
Located within a 5-minute walk of Los Corales Beach, Paradisus Palma Real Golf & Spa Resort All Inclusive is within a 15-minute stroll of Cocotal Golf and Country Club. This 554-room, 4.5-star property welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a golf course. Located centrally in Punta Cana, it's connected to the convention center and also close to Palma Real Shopping Village and Aromas Museum.
Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. Relish the international cuisine when dining at Naos, one of 11 onsite restaurants, or enjoy the ocean views at Palazzo. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 554 accommodations feature balconies and afford space to spread out with a separate bedroom, dining areas, and sitting areas. Guests can expect to find free WiFi and plasma TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include free minibar items, espresso makers, and free bottled water.
Paradisus Palma Real Golf & Spa Resort All Inclusive features a private beach, a golf course, and a winery. You can take advantage of free offsite parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a full-service spa, 5 outdoor pools, and a casino.
I like the clenliness, the very pleasant people.
My husband and I went to Paradisus Palma Real in July 2021 for a week ,It was our first time in punta cana.We just loved it,Everything was great ,the hotel ,the service,everything.I really recommend it ,we definitely want to go back .
Dear Guest, We owe you our gratitude for making Paradisus Palma Real your destination for your first trip to Punta Cana. We are more than glad to know that you experience with us was great. We hope that very soon you will give us the opportunity to be your host hotel again. Kind Regards, Guest Service Center Management.
Staff need more training on how to work with people's,sometimes if you don't tips them they don't pay attention to you i see that alot more the bars attended.the staff's who clean the room was excellent.
Dear Guest, Thank you for taking the time to share your feedback with us. However, we lament to notice that we didn't meet your expectations with our delivered service. Please allow us to mention that our company has an ample program to train our employees in Customer Service and a great variety of competencies to strengthen their skills. Our staff is our most important asset and a large part of them are constantly recognized for the care and dedication they put to provide all our visitors high-quality service. For this reason, we are concerned about the impressions you had from our team and we assure you that we will continue to train our staff, to assist our guests most cordially and professionally. We hope to get the chance to welcome you back in the future, so you can witness our improvements. Kind regards
Great location by the beach! The rooms were spacious.
Dear Guest, Thank you very much for your comment. We are glad to know that you enjoyed your stay, our facilities, and our beach. We are looking forward to welcoming you back soon. Kind regards,
Staff very friendly, service was good, but the food was terrible, the same food everyday, no shrimp, no steak, no lobster at the buffet, we went as big group total of 11 rooms 35 guest planning to have a big July birthdays celebration but at first we couldn’t make any reservations at the restaurant at all, ours plan is we have to eat at buffet every breakfast, lunch and dinner for our 5days of vacation, I got very frustrated and disappointed after 2 days of our vacation, finally I spoke to the manager at the restaurant, Chef that in charge the resort, then the manager of the resort and complained my frustration, then they were able to get us taking care the last 2 days, we’re able to have our birthdays celebration, and dinner at the restaurant before we leave. Feel like vacation the last 2 days. I usually don’t write reviews, but this’s bad until I speak up to the manager. Hopefully they’ll experiencing in food service are served better for everyone coming there in the future. Other than that, the resort are beautiful, service was great, clean facilities, WiFi excellent work at the beach.
Dear Guest, First, we would like to thank you for choosing us as your vacation destination for this special event. However, to notice that we were unable to meet your expectations in the first few days, with the culinary experience saddened. But, to know that our team was able to improve your stay and gastronomic experience pleases. We hope to get a second chance to welcome you back to redeem your current experience. Kind regards
The staff was excellent! The food was nothing to talk about.
Dear Guest, Thank you very much for sharing your impressions with us. We are glad to know that you enjoyed your stay and the friendly service received. We are looking forward to welcoming you back soon. Kind regards
The food options were absolutely awful. No snacks available during the day. All of the restaurants were booked every night. It just was sn awful experience. The room was terrible and very old. One light contolled all the rooms so it was annoying at night if you had to go to restroom...you end up waking everyone up.
Dear Guest, First, we would like to thank you for choosing us as your vacation destination. However, to realize that we were not able to meet your expectations, saddened us and for which we would like to extend our apologies. Remain confident that we will be using the feedback you have provided us, to make improvements to ensure we offer an exceptional experience for our guests in the future. It would be a pleasure for us to welcome you back to redeem your current experience. Kind regards
The staff was excellent however none of the amenities that the website mention were available casino was closed, none of the shows were performing they don’t even play music by the pool it was extremely boring. When you go on vacation you want to have fun in this property the only fun you have is the beach and the pool other than that everything is boring.
Dear Guest, First, we would like to thank you for choosing us as your vacation destination. However, to notice that some aspects tarnished your current experience saddened us, and for which we would like to extend our apologies. We would like to remind you that due to the health crisis, the operations of our hotels are continuously adapted to guarantee the safety of our clients and to comply with the established regulations. That is why we were not able to offer you the activities and shows you may be accustomed from other resorts. It would be a pleasure for us to welcoming you back, to offer you the unforgettable vacations you deserve. Kind regards,
Dear Guest, Thank you very much for your high rating and visit. We are looking forward to welcoming you back soon. Kind regards
great service, amenities, food. Very orderly and clean
Dear Guest, What a pleasure to know that you enjoyed your stay with us, we appreciate your review and hope to have you back soon. Kind regards
Dear Guest, Thank you for the opportunity to be your holiday destination. We are pleased to know that our cleanliness and warm treatment was to your complete satisfaction. We hope that very soon you will give us the opportunity to be your host hotel again at our hotel Paradisus Palma Real Golf & Spa Resort. Kind Regards, Guest Service Center Management.