I read the reviews and all were amazing and even a 5 star resort. We booked it right Unfortunately, the resort was not what we had expected. There are three resorts within the gated property which are all “sister resorts”. Paradisus Palma Real within itself is a very beautiful resort with an open concept all throughout the resort. There is no AC throughout the resort. Only in the rooms, stores, and restaurants. Which is no big deal but Punta Cana heat is a very dry heat and it does get very hot so you will be sweating when you are outside. The ladies in the front desk area were very nice and welcoming! One huge issue which we encountered that we were not aware of when I booked the resort is the dining situation. For breakfast and lunch there is only the buffet option. For dinner there is the option of buffet or at one of the restaurants. In order for you to dine at one of the restaurants you must have a reservation. And for the reservations you have to go the day of to a booth that is located near the buffet area. You can only do Reservations from 9am-4pm. Literally you have to be there by 9 am in order the get a decent reservation time or even to get a reservation at all. If traveling with small children you can only do two restaurants or the buffet. The other are adults only. The food itself is really good just wish on daily basis there was different variety of food. Some employees were very rude and expect a tip every time. The sauna is located at the sister resort
Beautiful property, spacious rooms, great food selection, exceptional customer service, highly recommended.
Our stay was amazing,everything was just perfect relaxing.We had so much fun❤️
Property was gorgeous. Staff was a little slow at getting things. Dinner reservations were very difficult to get an early one which we needed traveling with a baby. Overall nice resort
Absolutely breathtaking views of the sky and the beach. Weather was perfect, warm and not too hot during the day. Cooler and breezy in the night. The architecture of the buildings allowed for incredible ventilation and shade making sure it was cool no matter what time of day. Pools were beautifully payed out and water was crisp and refreshing. Service was for the most part excellent. Personal concierge service/butler was phenomenal. He was always available and made things happen, whether it be making reservations for spa treatments, restaurant reservations for a group of 13, and golf arrangements. Food service may have been lacking due to language barrier and overall disorganization. Many waits for dinners. Frequently waiting for entrees to come out. Food quality was decent but by no means excellent.
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Located in Bávaro within a short walk of Cocotal Golf and Country Club, Paradisus Palma Real Golf & Spa Resort All Inclusive is within 2 miles (3 km) of other popular sights such as Los Corales Beach. This 596-room, 5-star property has 11 outdoor pools along with a private beach and a winery. It's connected to the convention center in central Punta Cana and also close to Cortecito Beach and Bavaro Beach.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Relish the international cuisine at THE LUNCH BOX FAMILY KITC, one of 8 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include free minibar items, furnished balconies or patios, and sitting areas. Change of towels is available on request.
Paradisus Palma Real Golf & Spa Resort All Inclusive features a private beach, a winery, and a full-service spa. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include 11 outdoor pools, a children's pool, and a gym.
I read the reviews and all were amazing and even a 5 star resort. We booked it right Unfortunately, the resort was not what we had expected. There are three resorts within the gated property which are all “sister resorts”. Paradisus Palma Real within itself is a very beautiful resort with an open concept all throughout the resort. There is no AC throughout the resort. Only in the rooms, stores, and restaurants. Which is no big deal but Punta Cana heat is a very dry heat and it does get very hot so you will be sweating when you are outside. The ladies in the front desk area were very nice and welcoming! One huge issue which we encountered that we were not aware of when I booked the resort is the dining situation. For breakfast and lunch there is only the buffet option. For dinner there is the option of buffet or at one of the restaurants. In order for you to dine at one of the restaurants you must have a reservation. And for the reservations you have to go the day of to a booth that is located near the buffet area. You can only do Reservations from 9am-4pm. Literally you have to be there by 9 am in order the get a decent reservation time or even to get a reservation at all. If traveling with small children you can only do two restaurants or the buffet. The other are adults only. The food itself is really good just wish on daily basis there was different variety of food. Some employees were very rude and expect a tip every time. The sauna is located at the sister resort
Dear Pamela, We appreciate you taking the time to provide us with your opinion regarding your recent stay.We are glad to hear that you found our resort beautiful and appreciated the open concept design.Our front desk staff will be delighted to know that they made a positive impression on you. We understand your concerns regarding the dining situation and the need for reservations at our restaurants. Our aim is to provide a variety of dining options and maintain a high level of service, which is why reservations are required for dinner. We apologize if this caused any inconvenience during your stay. Please rest assured that we take all feedback seriously and will address the concerns mentioned accordingly.We look forward to the pleasure of seeing you again on a future visit. Best regards,Alberto AviñaHotel Manager Paradisus Palma Real
Beautiful property, spacious rooms, great food selection, exceptional customer service, highly recommended.
Dear Yusmeli, We are grateful to you for choosing us as a destination to enjoy your days of relaxation. We appreciate your positive words and score about your recent stay.We look forward to welcoming you back. Kind regards, Alberto AviñaHotel Manager Paradisus Palma Real
Our stay was amazing,everything was just perfect relaxing.We had so much fun❤️
Dear Sandra, We are grateful to you for choosing us as a destination to enjoy your days of relaxation. We appreciate your positive words and score about your recent stay.We look forward to welcoming you back. Kind regards, Guest Service Center Management.
Property was gorgeous. Staff was a little slow at getting things. Dinner reservations were very difficult to get an early one which we needed traveling with a baby. Overall nice resort
Dear Katie Lyn, Thank you for choosing us as your destination in the Caribbean to enjoy your well-deserved vacation. We are sorry to hear that our staff did not meet your expectations in terms of promptness, and that you experienced difficulty in securing an early dinner reservation due to traveling with a baby. We will make sure to pass on your feedback to our team so we can work on improving in these areas.Thank you again for your valuable feedback and we hope to have the opportunity to welcome you back to our resort in the near future.Kind regards, Guest Service Center Management.
Absolutely breathtaking views of the sky and the beach. Weather was perfect, warm and not too hot during the day. Cooler and breezy in the night. The architecture of the buildings allowed for incredible ventilation and shade making sure it was cool no matter what time of day. Pools were beautifully payed out and water was crisp and refreshing. Service was for the most part excellent. Personal concierge service/butler was phenomenal. He was always available and made things happen, whether it be making reservations for spa treatments, restaurant reservations for a group of 13, and golf arrangements. Food service may have been lacking due to language barrier and overall disorganization. Many waits for dinners. Frequently waiting for entrees to come out. Food quality was decent but by no means excellent.
Dear Timothy, Firstly, we appreciate your preference in selecting our property for your days of enjoyment.Paradisus Palma Real Resort is committed to going above and beyond guests' expectations by offering optimal service in a tropical environment surrounded by gardens and vegetation, with the highest culinary selection with activities for the whole family and many places to discover. Your impressions make us feel fulfilled as it confirms that we have achieved our goal of achieving your highest satisfaction.We look forward to welcoming you again for more memorable moments.Kind regards, Guest Service Center Management.
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Estimada Shari Lynn, Queremos agradecerle por su preferencia al seleccionar nuestro Paradisus Palma Real para sus merecidas vacaciones. Es para nosotros un honor notar que su experiencia fue de excelencia alcanzado cinco estrellas en satisfacción.Esperamos poder darle la bienvenida pronto de nuevo. Saludos cordiales,Guest Service Center Management
Dear Lorena,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards