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Recent guest reviews

Beach was nice overall. Entertainment was good. Beds were hard and pillows flat. They don't provide washcloths to your room unless requested each day. Water pressure in shower is very poor when it's peak times like at 5 pm. Water began to pour through our bathroom ceiling from a leak, we got moved to another room. They will not provide any compensation or free extras for any issues you may have to deal with....their answer is to just move you to another room...

Staff was very friendly and accommodating.

It was fantastic!

Slow and lazy personal, terrible food quality and unsanitary conditions led to poisoning. No comment

I like everything is was lovely to be in Punta cana 😊

Room was dated, shower non-existent. People take shower at the pool because there is no pressure in the room. The large restaurant buffet is closed, only two are left. You have to wait in line for breakfast and lunch. The food is scarce, sometimes there are no plates and cups. The beach area is packed to the maximum, people reserve beach chairs at 5am to get shade. The beach is dirty, covered with seaweed. Not coming back.

I won't go there again in my life. All was very bad

The A La Carte Restaurants availability suck! We stayed 6 days/5 nights and NEVER had a chance to go ONCE because since we arrived ans left there was all FULL! 😟😏

Buffet was good and the buildings are pretty ! But major problems checking in :( THEY CLOSE THE POOL AT 6:30PM EVERYDAY ! If you check in at 4pm by the time you eat a snack and get in your room the pool is close and you wasted your 1st day ! The beach is the ugliest thanks to the masses of seaweed everywhere:( It’s hot as hell so the best time to get in the pool is in the evening …..

Me encanto todo! Sobre todo el personal del buffet los chicos fueron maravillosos! Definitivamente me quedaría otra vez!

Service horrible, food blah, dirty beach, drinks watered down and cheap liquor in bottles from more expensive ones. Staff doesn’t want to work unless you tip them. Personal barely understand and speaks basic English.

The beach as horrible, dirty and smelled bad.

All in all it was 2 out 5. Food was plastic, salvaged every day. Variety is extremely low. Had to change room once because of AC issues. Service is pretty much none existing. If you have a big group of people and simply want to get drunk, you will be ok. Families with kids will have certain struggles. Check in took about 2 hours and from i heard we got lucky

Suiming pool was nice people’s was nice

Arena Gorda Macao Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bávaro, Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated is a leisurely stroll from sights such as Arena Gorda Beach and Punta Blanca Golf Course. This 570-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a free water park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 7 restaurants, including Caney, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Balconies, sofa beds, and dining areas are also available. Change of towels is available on request.


Property features

Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated features a full-service spa, 2 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, karaoke, and a children's pool.

Room options

Junior Suite Deluxe

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Deluxe

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite (Deluxe Swim Up)

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Deluxe

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated

Everyone (23) Couples (8) Family (11)
5
Everyone

By on Apr 15, 2023

Review comment responded on May 5, 2023

Dear Mikita,Thank you for your rating, we would have liked to know more about your stay. We also thank you for choosing us as your vacation option.Best regards,Online ReputationBahia Principe Bavaro Resort

3
Partner Couples

Beach was nice overall. Entertainment was good. Beds were hard and pillows flat. They don't provide washcloths to your room unless requested each day. Water pressure in shower is very poor when it's peak times like at 5 pm. Water began to pour through our bathroom ceiling from a leak, we got moved to another room. They will not provide any compensation or free extras for any issues you may have to deal with....their answer is to just move you to another room...

By on Mar 6, 2023

Review comment responded on Mar 8, 2023

Dear Mrs. Rochelle,First of all we want to thank you for visiting us and sharing your experience.We appreciate you highlighting our entertainment, and pleasant beach. We sincerely regret that we were not able to achieve our main goal with you, which is to achieve the maximum satisfaction of all our customers.We hope to have the opportunity to serve you again at Bahia Principe Hotels & Resorts.Best regards,Online Reputation Bahia Principe Bavaro Resort

5
Family with small children

Staff was very friendly and accommodating.

By on Mar 5, 2023

Review comment responded on Mar 7, 2023

Dear Laurie,All of us at our hotel are passionate about serving and exceeding our guests' expectations. We greatly appreciate your positive comments. We look forward to welcoming you back!Best regards,Online ReputationBahia Principe Bavaro Resort

5
Partner Couples

It was fantastic!

By on Feb 7, 2023

Review comment responded on Feb 8, 2023

Dear Mr. Chris,What a pleasure it is to know that your stay was fantastic. For us it is more than a pleasure to offer you a nice vacation. Thank you very much for your comments and for choosing us.Best regards,Online Reputation Bahia Principe Bavaro Resort

1
Everyone

By on Jan 24, 2023

Review comment responded on Mar 19, 2023

Estimada Sra. Stacy,Muchas gracias por comentarnos. Nos encanta leer acerca de sus impresiones acerca de su experiencia.Esperamos que todo haya sido de su agrado y nos visiten muy pronto!Saludos cordiales,Online Reputation Bahia Principe Bavaro Resort

2
Partner Couples

Slow and lazy personal, terrible food quality and unsanitary conditions led to poisoning. No comment

By on Jan 8, 2023

Review comment responded on Jan 9, 2023

Dear Mr. Oleksiy,Please allow us to apologize for not having fulfilled our objective with you, which is to meet the expectations of our customers. We are very sorry for the inconvenience mentioned above. However, we appreciate your constructive feedback as we will now be able to make the necessary adjustments to our workflow and track our progress to be more efficient overall. It would be an honor to serve you again on your next vacation so you can see our ability to excel and improve. Always at your disposal, Online Reputation Bahia Principe Bavaro Resort

5
Everyone

I like everything is was lovely to be in Punta cana 😊

By on Dec 21, 2022

Review comment responded on Dec 21, 2022

Dear Mrs. Maribel,We are fascinated to hear that you have loved everything in Punta Cana. Thank you for choosing us as your destination, thank you for your trust and for sharing your experience. For us it is more than a pleasure to provide you with a phenomenal stay.We hope you visit us very soon!Greetings from Punta Cana,Online reputation Bahia Principe Bavaro Resort

2
Partner Couples

Room was dated, shower non-existent. People take shower at the pool because there is no pressure in the room. The large restaurant buffet is closed, only two are left. You have to wait in line for breakfast and lunch. The food is scarce, sometimes there are no plates and cups. The beach area is packed to the maximum, people reserve beach chairs at 5am to get shade. The beach is dirty, covered with seaweed. Not coming back.

By on Nov 28, 2022

Review comment responded on Nov 28, 2022

Dear Mrs. Gennady,We regret that we did not fully meet your expectations. We would like to offer our sincere apologies if you felt that you did not receive the service you expected and please be assured that your feedback is of great importance to us. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our services.We hope to have the opportunity to serve you again at Bahia Principe Hotels & Resorts and thus correct the bad experience. Always at your disposal,Online ReputationBahia Principe Bavaro Resort

1
Family

I won't go there again in my life. All was very bad

By on Aug 22, 2022

Review comment responded on Aug 22, 2022

Dear Jose,We wish to offer our sincerest apologies if you felt you did not receive the service you expected and rest assured that your concerns are of great importance to us. Once again we regret any inconvenience you experienced, but look forward to welcoming you back to our resort very soon.Best regards,Online ReputationBahia Principe Bavaro Resort

4
Family

The A La Carte Restaurants availability suck! We stayed 6 days/5 nights and NEVER had a chance to go ONCE because since we arrived ans left there was all FULL! 😟😏

By , from Boylston on Jul 31, 2022

Bahia Principe Luxury Esmeralda - All Inclusive

Arena Gorda Macao, Punta Cana, La Altagracia 23000
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