This was our 4th time returning to the Esmeralda with 14 people. We like the refurbishing they did to some of the buildings. The employees are friendly and fun. We didn’t like that they changed the way to make dinner reservations; however they did help us as best they could with group reservations.
Excellent resort. We couldn’t ask for a better family vacation.
room cleaning service was terrible.Staff and reception where doing their job very good. selection of food was great good.
This was my 3rd. Time at this resort. I was very happy and satisfied with the place. What realy impressed me the most was the cleanliness of the bath rooms at the beach, lobby. Pool area. The werr very well maintained.
The beach was great. Tons of palm trees and chairs to relax on. However, the service was mediocre. Some staff were friendly and others offered no acknowledgment we were even there (ignoring us and texting on phones). The food was honestly...horrible. Our room had a musty/moldy smell that we could barely stand. Hardly slept. We made the best of it, but will not return.
I was very disappointed by their terrible customer service. We tried making reservations at the restaurants and each time the staff stated their system was down come back; we never were able to eat at the restaurants and they didn’t offer to even write our names down or another way to reserve. This trip unfortunately I would say did not meet our expectations. The food was cold at mealtime, snack, and room service. If we arrived as soon as the buffet opened we could catch warm food. The buildings were not kept up and cleanliness behind the bar in the main lobby was actually gross. I unfortunately had a family emergency at the end of our trip and needed to reach the Expedia representative and the phone in my room did not work calling out so I went to the lobby to call where I was then turned away and told they would not help me and I needed to use the phone in my room even after explaining it didn’t work. I was able to find someone with a cellphone who helped us in our difficult time. I at this point would never go back to this hotel or recommend to others.
nice hotel, preferably will request room facing pool or beach
Horrible food and service. Staff was extremely rude. The worst food I’ve ever had at any resort. Don’t waste your money! Far from a 4 star hotel! There are better resorts
Facilities OK but disorganized unsafe conditions and an inability to keep us safe i.e. slippery pool decks resulting in my falling and breaking a hip. They had no idea what to do about it and wound up shipping me off to some immediate care place I was understaffed And not equipped to handle emergencies.
The maid service was excellent. One of our group broke his hip at the pool. The staff was not helpful. It wan’t until the next that Gabby from Expedia got involved when things got better. Gabby was amazing.
Arena Gorda Beach is within a 5-minute walk of Bahia Principe Luxury Esmeralda - All Inclusive while other popular sites like Hard Rock Golf Club at Cana Bay are within a few miles (5 km). This 570-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a full-service spa.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including Jazmin, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.
The 570 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and plasma TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, coffee makers, and free bottled water are also standard.
Bahia Principe Luxury Esmeralda - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a casino, a free water park, and a nightclub.
Dear Guest, Thank you for your scoring, we would have liked to know more about your stay. In the same way, we thank you for choosing us as a vacation option. Kind regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
Dear Guest, Thank you for your rating! We would have liked to know more about your stay, but in the same way, we thank you for choosing us as an option for your vacations. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Valentina Checo Online Reputation Bahia Principe Bavaro Resort
Dear Guest, Thank you for your rating! We would have liked to know more about your stay, but in the same way, we thank you for choosing us as an option for your vacations. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Valentina Checo Online Reputation Bahia Principe Bavaro Resort
This was our 4th time returning to the Esmeralda with 14 people. We like the refurbishing they did to some of the buildings. The employees are friendly and fun. We didn’t like that they changed the way to make dinner reservations; however they did help us as best they could with group reservations.
Dear Nancy We are very pleased to know that you enjoyed an excellent experience thanks to our friendly and fun staff. We are looking forward to welcoming you in your proximate vacations Punta Cana! Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Valentina Checo Online Reputation Bahia Principe Bavaro Resort
Dear Guest, Thank you for your rating! We would have liked to know more about your stay, but in the same way, we thank you for choosing us as an option for your vacations. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Valentina Checo Online Reputation Bahia Principe Bavaro Resort
Excellent resort. We couldn’t ask for a better family vacation.
Dear Guest, We would like to thank you for taking the time to share your experience, which gives us an opportunity to evaluate our performance. We feel glad to know that you spent an excellent family vacaction with us. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Valentina Checo Bahia Principe Bavaro Resort
Dear Guest, Thank you for your rating! We would have liked to know more about your stay, but in the same way, we thank you for choosing us as an option for your vacations. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Valentina Checo Bahia Principe Bavaro Resort
room cleaning service was terrible.Staff and reception where doing their job very good. selection of food was great good.
Dear Guest, Thank you for your comments. We would love to cater you once again at our Luxury Bahia Principe Esmeralda, so you can follow enjoyed our beautiful Hotel and services. Best regards, Luz Caraballo Bahia Principe Bavaro Resort
Dear Guest, Thank you for your rating! We would have liked to know more about your stay, but in the same way, we thank you for choosing us as an option for your vacations. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Luz Caraballo Bahia Principe Bavaro Resort
Dear Guest, Thank you for your scoring, we would have liked to know more about your stay. In the same way, we thank you for choosing us as a vacation option. Kind regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort