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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
VIP Access

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Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

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Creator video - submitted by Ariblesssed
Exterior
Exterior
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive

Explore the area

View in a map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪10 min drive‬
  • Place, Punta Blanca Golf Course
    ‪17 min drive‬
  • Place, Iberostar Golf Course
    ‪18 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.0 out of 10
Wonderful
(61 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

9.0 out of 10
Wonderful
(35 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.6 out of 10
Exceptional
(31 reviews)
  • Garden view
  • 818 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • Garden view
  • 815 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

7.2 out of 10
Good
(13 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 781 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 781 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • Garden view
  • 1715 sq ft
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1715 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • Garden view
  • 781 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

8.0 out of 10
Very good
(3 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 781 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Punta Cana

Located in Bávaro, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is within a few miles (5 km) of sights such as Punta Blanca Golf Course and Cana Bay Golf Club. This 1775-room, 5-star resort has 13 outdoor pools along with outdoor private hot tubs and 10 restaurants.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 10 min drive - 1.0 mile
  • Punta Blanca Golf Course - 17 min drive - 3.6 miles
  • Iberostar Golf Course - 18 min drive - 5.1 miles
  • Cocotal Golf and Country Club - 19 min drive - 7.4 miles
  • Arena Gorda Beach - 19 min drive - 5.4 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Quisqueya - ‬14 min drive
  • ‪Tarantela - ‬13 min drive
  • ‪Mangu - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features a private beach, a golf course, and a full-service spa. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive resort include 13 outdoor pools, a free water park, and a nightclub.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Outdoor private hot tubs, furnished balconies, and minibars are also standard.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a health club, a hot tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (65,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • Food and water bowls are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Are there all-inclusive options at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include volleyball, water fitness classes, and bicycling.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on Apr 28, 2026 start from $558, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

This resort is situated in Bávaro, close to Macao Beach, Cana Bay Golf Club, and Arena Gorda Beach. You'll also find Iberostar Golf Course and Splash Water Park within a short drive.

Is parking available on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, secured self parking is offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Are there luxury amenities available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and 10 restaurants at this resort.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a casino?

No, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, this resort doesn't have an indoor pool; however, there are 13 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

There are many amenities for couples at this resort, including a private outdoor hot tub as well as a private beach and a beach bar.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a hot tub?

No, but guests can enjoy a sauna at this resort.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a restaurant that serves breakfast?

Yes, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has 10 restaurants, and serves free buffet breakfast each morning.

Will Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

The closest major airport to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is Punta Cana Intl. Airport (PUJ), which is 18.2 mi away (25 minutes by car).

Are there rooms with balconies that I can book at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, every guestroom at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort comes with a furnished balcony and some offer ocean and garden views.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort host weddings?

Take advantage of the wedding venue at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort if you plan to say "I do" during your trip.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1306 out of 2416 reviews
Rating 8 - Good. 442 out of 2416 reviews
Rating 6 - Okay. 301 out of 2416 reviews
Rating 4 - Poor. 133 out of 2416 reviews
Rating 2 - Terrible. 234 out of 2416 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lillian

Stayed 4 nights in Jan 2026

10/10 Excellent

Saibaba, Chalfont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great place to stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Yasharee

Stayed 3 nights in Dec 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t utilize the hot tub!
Stayed 3 nights in Dec 2025

10/10 Excellent

Joseph

Stayed 5 nights in Dec 2025

10/10 Excellent

lorita

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great from house keeper to waiters and shuttle drivers. There is plenty to do and you don’t have to leave the resort. Best food spot was the sandwhich shop and coffee shop. Hope to revisit!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was freezing cold and not many people used it. All else was very nice and all staff were friendly and great
Stayed 4 nights in Dec 2025

10/10 Excellent

Roselee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room always cleans. The staff always answers and helps with everything. I love the Hotel.
Stayed 5 nights in Nov 2025

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, amenities
Staff was great! Just didn't like being pushed after check in to go to a welcome breakfast for them to sell time shares. Aside from that, great stay!
Stayed 4 nights in Dec 2025

10/10 Excellent

SEPEHR

Stayed 5 nights in Dec 2025

2/10 Terrible

luis

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
Stayed 10 nights in Dec 2025

8/10 Good

Gershell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and spacious. Lots of food options and plenty to keep you entertained. The overall experience is family oriented and designed for relaxation and comfort.
Stayed 1 night in Dec 2025

10/10 Excellent

Jaselis

Stayed 4 nights in Dec 2025

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here as a family of four with kids ages 17 and 13, and overall had a great experience. The property is impressive, several pools, and plenty of dining options. While there were lines at times, they were very manageable (usually 10 to 20 minutes). We only made one reservation during our stay, for the hibachi at Zen, and had no trouble eating well otherwise. The only disappointing meal we had was at Ipanema. The staff was very friendly which really enhanced our stay. Our room was amazing, clean and comfortable The main downside was pool and beach seating. If you don’t get towels and secure chairs by around 8:30-9:00am, it can be tough to find a spot later. Bring cash. Tips are welcomed and clearly appreciated by the staff, and it seems to be an important part of their income. Overall, this is an excellent resort, especially for families with teens
Stayed 4 nights in Dec 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
professionalism of all employees
Stayed 6 nights in Dec 2025

8/10 Good

Alexander

Stayed 4 nights in Dec 2025

10/10 Excellent

David Raymond

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and entire resort was very clean. Staff was very professional and attentive.
Stayed 6 nights in Dec 2025

8/10 Good

Natashia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice. The grounds are beautiful. Very large. Lots to see & do. The food was good. The entertainment could have been better. I do think it’s a bit overpriced. Overall it was my first time @ Hardrock and overall it was a good experience.
Stayed 2 nights in Dec 2025

2/10 Terrible

Wasim

Traveled with family
Disliked: Amenities, property conditions & facilities
Food was super cheap quality. My room had a lizard that I had to get someone to remove. My sink and bedroom light were broken. Overall, I would warn people from visiting as the quality is not 5 star but 3 star. I wish I would have cancelled this booking and went somewhere else.
Stayed 5 nights in Dec 2025

8/10 Good

Seong uk David

Stayed 8 nights in Dec 2025

10/10 Excellent

Emmy

Liked: Cleanliness, amenities
Todo excelente
Stayed 4 nights in Sep 2025

10/10 Excellent

Waldemar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun Hotel.
Stayed 4 nights in Dec 2025

2/10 Terrible

Elizabeth

Traveled with family and small children
Disliked: Cleanliness
It was a decent place to families. A few things make it a terrible experience. The food was only good in the restaurants you had to have reservations, if you didn't have a reservation you had to get there right when it open. The Legendary club breakfast/meeting was a horrible experience. They tried to sale you on a vacation experience for thousands of dollars but were very vague on the details. The more we researched the more we realized you were not getting what they stated in the meeting. We did get discounts on spa services and tours. Just don't buy the vacation package. The staff.. some were very nice some were very rude and dismissive. The beach was clean and the pools were nice. The downside is you had to either get there when the first open to get seating or you had to buy a bottle of alcohol to get a cabana, not very friendly to those who don't. We booked two tours thru the resort. Horseback riding and Boogie tour. The horseback riding was fun but wanted to charge an outrageous price for pictures. It was a good experience other than that. The Evolution adventure boogie tour was horrible. The boogies were extremely difficult to drive especially the 4 seaters. The boogies didn't have breaks and the gas barely worked, sever people ran into each other. It was truly dangerous. The swimming in the canote was nice. My major issue is we paid extra to see the monkeys and because of a clerical error they refused to let us go see them. The hotel did refund our money though.
Stayed 6 nights in Dec 2025

6/10 Okay

Shrikant

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Its a mixed review. Some of the things were outstanding and some were below the bar. Positives: - The property is huge and amazingly beautiful. Landscaping, swimming pools, the interior of every restaurants and the lobby was great and lavish. Special mention to the beach, it was breath taking view! The best of all the resorts I have been to. - The water rides were great and kids loved playing there all the time. - Multiple restaurant options round the clock. The best part of the small food outlets like crape roll, waffles etc were great - Bars were at every possible corners and the quality of liquor was far better than other all-inclusive resorts (did not include any premium liquors but had less dilution). Negatives: - Its not truly "all-inclusive" experience. Most of the indoor things that you or kids would love to do were not included - arcade, bowling, simulator, coconut water, fresh pineapple juice (yes!) wasn't included and it was very expensive. - Food quality was pretty bad except for the Toro and Zen restaurants. I got diarrhea twice in 7 days. - The chefs were less professional than what you would expect in such a grand resort. Nothing to the resort's credit but worth mentioning that the weather in Punta Cana is so amazing that you can stay outdoors all day and night without any temp variation. In summary it was NOT worth the money we spent, especially after experiencing Moon Palace Grand in Cancun which has set the bar extremely high for the comparable pricing.
Stayed 7 nights in Dec 2025

10/10 Excellent

Pamela

Stayed 4 nights in Dec 2025

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