Wyndham Alltra Punta Cana All-Inclusive Resort

Family fun on the beach, with 2 outdoor pools, near Sirenis Aquagames Water Park

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Suite, 2 Bedrooms (Club, Tropical or Partial Ocean View) | Living area | 42-inch LCD TV with cable channels, TV

2 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Breakfast included

Explore the area

Playas Uvero Alto, Provincia La Altagracia, Punta Cana, La Altagracia, 23000

Sirenis Aquagames Water Park
‪8 min drive‬
Macao Beach
‪14 min drive‬
Cana Bay Golf Club
‪22 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪43 min drive‬

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Room options

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Accessible, Tropical View)

291 sq ft
Sleeps 4
2 Double Beds

Junior Suite, Multiple Beds (Family, Tropical View)

581 sq ft
Sleeps 6
1 King Bed and 2 Double Beds

Suite, 2 Bedrooms (Club, Tropical or Partial Ocean View)

904 sq ft
Ocean view
Sleeps 5
1 King Bed

Standard Room, 1 King Bed (Tropical View)

Exceptional

291 sq ft
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds (Tropical View)

Wonderful

291 sq ft
Sleeps 4
2 Double Beds

Junior Suite, Multiple Beds (Tropical View | Club)

Very good

614 sq ft
Sleeps 5
2 Double Beds and 1 Twin Sofa Bed

Junior Suite, Multiple Beds (Club Family, Tropical View)

581 sq ft
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, 1 King Bed with Sofa bed (Tropical View | Club)

Wonderful

614 sq ft
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed (Tropical View | Pool Walk Out)

291 sq ft
Sleeps 2
1 King Bed

Club Room, 1 King Bed (Tropical View)

291 sq ft
Sleeps 2
1 King Bed

Club Room, 2 Double Beds (Tropical View)

Excellent

291 sq ft
Sleeps 4
2 Double Beds

About the neighborhood

Punta Cana

Located in Uvero Alto, Wyndham Alltra Punta Cana All-Inclusive Resort is 1.7 mi (2.7 km) from Sirenis Aquagames Water Park. This 620-room, 4-star resort has 2 outdoor pools along with a free water park and 7 restaurants.

View more Resorts in Punta Cana

What's nearby

Sirenis Aquagames Water Park - 8 min drive - 2.2 miles
Macao Beach - 14 min drive - 6.4 miles
Cana Bay Golf Club - 22 min drive - 10.8 miles
Punta Blanca Golf Course - 22 min drive - 11.6 miles
Arena Gorda Beach - 28 min drive - 12.7 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 35 min drive

Restaurants

‪Carnival - ‬9 min walk
‪Spoon - ‬15 min walk
‪Wink - ‬15 min walk
‪Scores Sports Bar - ‬8 min walk
‪Tamarindo - ‬15 min walk

About this property

Wyndham Alltra Punta Cana All-Inclusive Resort

Family fun on the beach, with 2 outdoor pools, near Sirenis Aquagames Water Park

Guests of Wyndham Alltra Punta Cana All-Inclusive Resort have access to 2 outdoor pools, a free water park, and a lazy river. If you plan to drive, free valet parking is available. The 24-hour front desk has staff always at the ready. Other amenities at this beach resort include a children's pool, a gym, and free WiFi in public areas.

42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Free minibar items, furnished balconies or patios, and sitting areas are also standard.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

$220 nightly

Jul 16 - Jul 17

Total includes taxes and fees

Outdoor pool, free cabanas, pool umbrellas

Pool
Hot Tub
Breakfast included
All inclusive

$325 nightly

Jul 8 - Jul 9

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free secured self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
7 bars/lounges
7 restaurants
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Restaurants on site

BELLA
BRASAS
COSTA AZUL
UMI
VENTANAS

Things to do

2 outdoor pools
Children's pool
Evening entertainment
Free water park
Gym
Kayaking
Lazy river
Paddleboard
Snorkeling
Water sports equipment
Waterslide

Family friendly

2 outdoor pools
Children's pool
Free water park access
In-room crib
Lazy river
Lifeguards on site
Snack bar/deli
Waterslide

Conveniences

24-hour front desk

Guest services

Housekeeping (daily)
Turndown service

Business services

3 meeting rooms

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Spa

11 treatment rooms
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Elevator
Front entrance ramp
Magnifying mirror
Tile flooring in room
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

3 floors
9 buildings
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Comprehensive recycling policy
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Local artist showcase
Local culture and ecosystem education
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Slippers
Towels provided

Entertainment

42-inch LCD TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Reusable coffee/tea filters
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property enforces a strict dress code in the restaurants a la carte.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 7:00 PM.
Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams All Inclusive Punta Cana

Dreams Punta Cana

Dreams Punta Cana Resort All Inclusive

Dreams Resort All Inclusive

Dreams Resort Punta Cana All Inclusive

Punta Cana All Inclusive Dreams

Punta Cana Dreams All Inclusive

Punta Cana Dreams All Inclusive Resort

Punta Cana Dreams Resort All Inclusive

Punta Cana Resort Dreams

Dreams Dominican Republic

Dreams Punta Cana Hotel Punta Cana

Dreams Resort Punta Cana

Dreams Punta Cana Resort

Dreams Punta Cana Resort Spa All Inclusive

Dreams Punta Cana All Inclusive

Dreams Punta Cana Inclusive

Frequently asked questions

Is a free cancellation option available at Wyndham Alltra Punta Cana All-Inclusive Resort?

Wyndham Alltra Punta Cana All-Inclusive Resort provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Wyndham Alltra Punta Cana All-Inclusive Resort?

As of Jul 6, 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Punta Cana All-Inclusive Resort on Aug 5, 2025 start from $250.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Wyndham Alltra Punta Cana All-Inclusive Resort?

This resort is situated in Uvero Alto, close to Macao Beach and Sirenis Aquagames Water Park.

Will I be able to park at Wyndham Alltra Punta Cana All-Inclusive Resort?

Yes, valet parking and self parking are offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at Wyndham Alltra Punta Cana All-Inclusive Resort?

Aura Spa is the resort's spa and services include hot stone massages, sports massages, body wraps, and couples treatments.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have a casino on the premises?

No, Wyndham Alltra Punta Cana All-Inclusive Resort doesn't have a casino.

Is there an indoor pool at Wyndham Alltra Punta Cana All-Inclusive Resort?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 7:00 PM.

Is Wyndham Alltra Punta Cana All-Inclusive Resort a good place to stay for couples?

This beachfront resort offers plenty of amenities for couples including 2 outdoor pools, a swim-up bar, and 7 restaurants.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have a hot tub?

Yes, some guestrooms at this resort feature private indoor spa tubs.

Does Wyndham Alltra Punta Cana All-Inclusive Resort feature a restaurant that includes a breakfast menu?

Yes, Wyndham Alltra Punta Cana All-Inclusive Resort has 7 restaurants, and serves free buffet breakfast each morning.

Does Wyndham Alltra Punta Cana All-Inclusive Resort allow pets to stay free of charge?

No, pets aren't allowed at Wyndham Alltra Punta Cana All-Inclusive Resort though service animals are welcome.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

What is the closest airport to Wyndham Alltra Punta Cana All-Inclusive Resort?

The closest major airport to Wyndham Alltra Punta Cana All-Inclusive Resort is Punta Cana Intl. Airport (PUJ), which is 25.6 mi away (35 minutes by car).

Are there rooms with balconies at Wyndham Alltra Punta Cana All-Inclusive Resort?

Yes, every guestroom at Wyndham Alltra Punta Cana All-Inclusive Resort comes with a furnished balcony with some featuring ocean or garden views.

Wyndham Alltra Punta Cana All-Inclusive Resort Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Jacob

Apr 29, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 5 nights in Apr 2025

10/10 Excellent

Kenneth

Traveled with family

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Water park is not finished yet, a bit disappointing, the staff is friendly and excellent.

Stayed 5 nights in Apr 2025

10/10 Excellent

Fabian

Traveled with partner

Apr 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelent service super clean good food good custumer service all is beautiful super elegant rooms

Stayed 2 nights in Apr 2025

6/10 Okay

Amanda

Traveled with group

Apr 5, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Beautiful property. I loved the food as well. I feel checkin and checkout staff were rude and didn't take the time to make us feel welcomed. I also received keys to a room someone was still in when I opened the door.

Stayed 3 nights in Mar 2025

10/10 Excellent

Rosana

Apr 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The service was top notch. I know it’s a four stars but they really should be a 5 stars. There were some special individuals that made everything just unforgettable. Fatima - playa bar Julio - casa azul/brazas Gernan - caza azul/brazas

Stayed 3 nights in Mar 2025

10/10 Excellent

william timothy

Traveled with family

Apr 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great time during our stay with our kids. Staff was very friendly and attentive

Stayed 5 nights in Mar 2025

10/10 Excellent

JOSEFINA

Traveled with family

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. Gorgeous pool!

Stayed 1 night in Mar 2025

10/10 Excellent

Fernando

Traveled with family

Mar 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fue una estancia espectacular, en todos los sentidos.

Stayed 5 nights in Mar 2025

8/10 Good

Rosemary

Traveled with partner

Mar 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property is beautifully laid out and envisioned. The staff are always attending to it and the guests. It has good evening entertainment but Is also very calm and quiet. The rooms are spacious, pool stellar and perfect temperature, the beach has plenty of chairs and space and depth. The food is good to excellent. The app/ QR code they provide for info is not up to date and lacks key information ( ie nothing about the buffet). There is unexpectedly no shuttle service from the airport and it’s a 40 minute drive and taxi will quote you $70. However you can pay $50 if you pay cash. Staff know very little English but are amazingly kind. The doors to bathrooms by the pool don’t lock, there are a few things like that that need tweaking as they only re opened 3 weeks ago after 1 year renovation. There are loads of pool side lounge chairs but people reserve them by 8:30 with towels! There is regular service offering you drinks at the beach and pool side. It was a great week.

Stayed 7 nights in Mar 2025

10/10 Excellent

Lyubov

Traveled with family

Mar 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing 10 days stay, very clean, buffet is constantly changing menu , always fresh food, fruits and vegetables, fresh juices and everything is absolutely delicious! Cudos to chef! Restaurants menu were exclusive and again, absolutely delicious! Friendly personnel. My husband and I are frequent travelers, been to many resorts in Mexico and this is our forth time in Dominican republic. This time Wyndham Allerta surprised us - possibly because under new management.. doesn't matter for us as we had a great stay. Thank you Wyndham Allerta!

Stayed 9 nights in Mar 2025

10/10 Excellent

Sonit

Traveled with group

Mar 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort with tons of dining options

Stayed 4 nights in Mar 2025

6/10 Okay

Breanne

Mar 18, 2025

Liked: Cleanliness, staff & service

Stayed 1 night in Mar 2025

10/10 Excellent

Leolisa

Mar 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

10/10 Excellent

Naser

Mar 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place for a quiet get away. Not too many activities set up, but it was a rebrand opening just 2-3 days in.

Stayed 5 nights in Mar 2025

10/10 Excellent

Tara J

Traveled with family

Mar 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Had a great stay at the property. Our room was nice and clean. Staff were friendly and helpful. Beautiful beach and pool area.

Stayed 4 nights in Mar 2025

6/10 Okay

Linda Bernice, Waldorf

Traveled with group

Apr 9, 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

You didn’t have to make reservations for the restaurants which was very convenient We tried a different restaurant each night. The rooms are very dated and there is no door to the bathroom which offers little privacy . We switched rooms twice. First room was on the second floor snd I have difficulty climbing stairs .The second room was very ragged. Paint splashed on walls and broken cabinets. The third room was satisfactory. During check in I informed them that i was celebrating my birthday. Freddy made note of it, but nothing was done. You had to get up before daybreak to secure a lounge chair as most all were claimed before the sun came up. I would not return here for a visit,

Stayed 4 nights in Mar 2024

2/10 Terrible

Daniel Gervais

Traveled with group

Mar 6, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

This was the first time we booked through Expedia and most likely our last. We booked our trip on the 7th November 2023 after reviews for Jewel Punta Cana. After several weeks with we’re following a Facebook page informing people that the resort was closing on the 15 Jan 2024. This created some anxiety to us as we couldn’t not get any information through Expedia and the status of our trip. After several communication attempts through Expedia and Jewel Punta Cana and over $40.00 of phone call did we get information about our trip. It wasn’t before the 12th February did we get a new confirmation number as we were bumped from Jewel Punta Cana to Sunscape Coco Punta Cana and don’t believe we got the same type of quality resort for the price we paid Upon check-in at Sunscape Coco Punta Cana i noticed that the sign-in paperwork stated Jewel Palm Beach and not Sunscape Coco Punta Cana. When asking questions to the reception counter Angela she was rude and unprofessional in our concerns only to speak Spanish to her co-worker. Once we arrived at our room there were no lights at the end of the hallway for room 5302. This created even more anxiety. The Room had a musty smell as we entered the room. Overall the room was ok although cleanliness of shower area was unacceptable. We therefore Requested to change rooms and be upgraded to Sunclub. Requested to see the other room prior to moving and noticed the air conditioning was not working and room was at 25 Celsius, additional comments

Stayed 10 nights in Feb 2024

8/10 Good

maria

Traveled with partner

Mar 1, 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Great beach

Stayed 5 nights in Dec 2023

2/10 Terrible

Kimberly

Feb 20, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I cannot review this resort as it was sold prior to our trip and we got bumped to the Sunscape Punta Cana which should not even be opened. Go see my and many other nightmare reviews over on Trip Advisor since I can't review it on Expedia. And as far as Expedia being a help when your resort gets sold, good luck with that, they were ZERO help until 5 days prior to our trip when they wanted to move us....AFTER I had called them NUMEROUS times for the 2 months prior to get NO help! Will NEVER EVER use Expedia again!!!

Stayed 8 nights in Feb 2024

2/10 Terrible

Lori

Traveled with family

Feb 10, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

We booked Jewel, Punta, Cana, and they closed and moved us to Sunscape, Coco and place the other half of our group at Jewel Palm Beach. Two days after we arrived Sunscape Coco closed their main buffet and swimming pool.

Stayed 7 nights in Feb 2024

2/10 Terrible

Edna R, Onalaska

Traveled with group

Feb 2, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was sold/closed two weeks before our stay. They moved us from a 5star to a 3.5 (at best) Sunscapes Coco. took 2.5 hrs for check in (we were 3rd in line) Didnt have hot water 4 of the 5 days, no towels for 2 days, no working phone in room, refrig froze/broke everything and made a huge mess, burnt out light bulbs. Food was subpar at best and the drinks were a watery mess. Have been using Expedia for years and this was a disaster with no help from them. Dirty beach area and furniture was in sad need of repair/replacement. Worst beach vaca I have ever been on. This is a travel group of 4 that books twice a yr.

Stayed 6 nights in Jan 2024

2/10 Terrible

Freddy

Jan 29, 2024

Stayed 3 nights in Jan 2024

2/10 Terrible

Léanne

Jan 29, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

No clear communication from the start. Upgrade not honored. Given the runaround; one moment saying they will facilitate a transfer to another resort, another moment dismissing any conversation and tossing our request. Top this up with a broken jacuzzi tub, no hot water. Never coming back and will discourage anyone from reserving here if I can.

Stayed 3 nights in Jan 2024

2/10 Terrible

Patrick

Traveled with group, Traveled with partner

Jan 21, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

This review is for Sunscape Coco. We booked Jewel, got bumped to Sunscape by text 4 days prior to arrival. I don't have knowledge of Jewel, other than they close for renovations. was told move was comparable. (would offer not comparable and/or over rated. definitely paid more than what this place was worth) When Arrived Sunscape had no record. took 3 hours to sort out, along with international expensive call to my booking agent. (as internet was not working. so lte call on my dime). 1st night had to change room due to infestation. many elevators not working, Facility (while it stated fully renovated, was 1/2 under construction/ portions unsafe) Poor food quality, not temp controlled properly. Water in rooms was at times not working, even no hot water one day. Custodial service/ room cleaning hit and miss/cleaning not good, and/or no towels left in room. One day, 4 contacts to concierge to get room towels. At restaurant, waited over hour for food only to learn the kitchen lost our order/ had to eat buffet. AC not working at times, rooms hot, ours 79F, had to change rooms again / mattresses very firm/hard. bars were running out of better drink options. While I would offer most of staff very courteous, and even the manager listen, little changed. Brights spots were the Wedding Service by Arisquelmy, Excellent, and the Best concierge, Gladys. If it weren't for these two, this trip would have been worthless. Was still di, but these two made it better/ bearable.

Stayed 10 nights in Jan 2024

2/10 Terrible

Paul J

Traveled with family

Jan 21, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We were not informed that this resort was closing down for repair. After arrived to the hotel we were transfered to a different one. No very happy about that. The room at the hotel was not wat we purchased.

Stayed 5 nights in Jan 2024