The property and rooms were beautiful, the staff were PHENOMENAL (so kind, helpful and hard working!), and the beach was perfect. So many good things to say, but everything was overshadowed by the oh-so-terrible food. I mean record-breaking-level terrible. Please Catalonia, work with a culinary director to overhaul your concept, portions, quality - particularly of the "Peruvian", "Asian" and dare I say "Italian' restaurant. Costco-pizza seems tastier and fresher. Imagine. I have never been hungry at an all-inclusive before. Hungry. At an all-inclusive. Whatever great effort was put into training staff needs to be placed into overhauling the menus.
The staff as far as housekeeping and front desk were very nice and attentive. The downside for staff was their inconsistent enforcement of covid policies. One day I'm told to have a shirt on to get a slice of pizza by the beach but there's already 3 shirtless people sitting there eating. Rules are fine and I have no problem following them but I need to know what they are and they need to be consistently enforced. Some pass by with no masks while others next to them are stopped and told to put masks on.
Overall everything was great
My stay at this resort was amazing. The staff was super attentive and respectful. I stayed at the adult side of the hotel and it was exactly what I wanted and expected. The resort is clean and beautiful. If your a beach person like me, this beach is for you! It’s clean, clear and calm. Whenever I visit la Romana again I will only be staying at this resort, based on what I saw on the beach strip, this was the best resort.
Very large anb beautiful property with lots of things to do, i had a blast.
Service and staff was great! Pools were nice. The beach is a very short paved walk from the hotel, and the beach is amazing. The food was just okay. Drinks were good. Would definitely stay here again.
Service was good. The property is very clean. The food was not bad.
Hotel si beautiful but the food OMG is terrible nothing to eat the flavor is bad
Food is not good except breakfast. Service is good.
We had a great time at Catalonia Royal! We went there for our honeymoon and we really loved our experience. The hotel is beautiful and the staff was very nice and helpful! The only thing that was concerning was that the hotel had an infestation of ants while we were there and we were constantly being bitten by them. The ants were all over the beach and even by the pool. But other than that we enjoyed everything about our stay! I would recommend this place to all my friends!
Food is sucked! Amazing beach, nice rooms. Smallest gym and worse food. Food is barely stay between 2 and 3 stars.
No entertainment Bad food Dirty facilities No disco Rough management
We had a great stay at this hotel overall. All of the staff were great. We hated to leave. Food and drinks are were great. Resort was beautiful. Beach was beautiful. We encountered two rude staff staff members during 7 day stay, not enough to spoil our trip by any means. You will love the Catalonia Royal
The resort is gorgeous and new. I did not like that the room did not have a full length mirrow which made getting ready uncomfortable (had to climb on a bench to use mirror over bed). Some room layouts have a full length mirrow but our superior room did not. The bathroom door and shower is made of frosted glass. The staff was a group of hardworking people. A few delivered excellent service but the majority were very slow to act or forgetful (ex. several minutes waiting for ketchup and getting only 1 packet of ketchup or asking 3 different people before getting eventually getting napkins or asking for a side of sauce and it never coming to name a few). Nobody was rude but only a few stood out for being warm and service oriented. The food was ok all around. You won’t go hungry but you don’t always get what you expect. The beach is clean and the water is blue!
Overall the resort is very good. The entertainment at night was horrible. Food was good. Hotel was very clean. The staff was very friendly.
The hotel is new and overall nice and clean. Few minutes to the beach with warm turquoise water. Restaurants would be much better (slow service,unsavory food) Don't waste your time and go straight to the buffet (you have access to all "Catalonia Gran Dominicus" facilities. Entertainment and shows are poor. Special thanks to Cilena, Wandys,Ruddy,Raisa and couple more guys, who make your vacation pleasant. Generally resort is okey, but one nuisance happened in my room. Valentine's day gift for my wife -sterling silver earing -disappeared from the table. I've reported to the lobby crew, got my room searched by security (I was feeling, like I'm criminal at that time), but result is zero. So just keep your valuable in the safe. Afterward- Despite this nuisance, vacation was great . I wish you enjoy your staying in this resort. Thanks.
Dominicus Beach is within a 5-minute walk of Catalonia Royal La Romana - All Inclusive - Adults Only while other popular sites like Bayahibe Beach are within a few miles (5 km). This 117-room, 4.5-star property has a full-service spa along with an outdoor pool and free in-room WiFi.
Relish the Mediterranean cuisine at Thalassa Restaurant, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Catalonia Royal La Romana - All Inclusive - Adults Only's 117 individually decorated rooms provide balconies, minibars, and coffee makers. Guests can expect to find free WiFi and plasma TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other amenities include ceiling fans, safes, and phones.
Built in 2017, the brand new Catalonia Royal La Romana - All Inclusive - Adults Only features a full-service spa, karaoke, and an outdoor pool. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a gym, free WiFi in public areas, and an outdoor tennis court.
The property and rooms were beautiful, the staff were PHENOMENAL (so kind, helpful and hard working!), and the beach was perfect. So many good things to say, but everything was overshadowed by the oh-so-terrible food. I mean record-breaking-level terrible. Please Catalonia, work with a culinary director to overhaul your concept, portions, quality - particularly of the "Peruvian", "Asian" and dare I say "Italian' restaurant. Costco-pizza seems tastier and fresher. Imagine. I have never been hungry at an all-inclusive before. Hungry. At an all-inclusive. Whatever great effort was put into training staff needs to be placed into overhauling the menus.
The staff as far as housekeeping and front desk were very nice and attentive. The downside for staff was their inconsistent enforcement of covid policies. One day I'm told to have a shirt on to get a slice of pizza by the beach but there's already 3 shirtless people sitting there eating. Rules are fine and I have no problem following them but I need to know what they are and they need to be consistently enforced. Some pass by with no masks while others next to them are stopped and told to put masks on.
Dear Jonathan, Thank you very much for letting us know about your experience and we are sorry to read your comments. It's important to clarify that from the moment of check-in the guest is informed that they must use their mask and that they are offered to acquisition it. Likewise, we have communications and informative signs reminding us of the use of the mask in all our areas. We apologize if the behavior of some guests was not in accordance with our protocols. Also, the use of the mask is required to all our collaborators as part of the measures, that we carry out of our Clean and Safe Protocol to guarantee the safety of our guests and entire team. Compliance with the planned measures was endorsed by the Ministry of Tourism and Public Health in the Dominican Republic, after complying with 100% of our facilities and facilities with what is required in the general protocol of tourist activities before COVID-19. We are an active member of the HS CONSULTING Company. Which is an English company that watches over health and hygiene and who constantly monitors all aspects related to health and hygiene standards within our hotel to ensure our guests. In fact, the reports that HS Consulting sends us show that we operate with high standards of quality and hygiene. This is corroborated by the COVID-19 Health and Safety Prevention 2020 certification, for complying with the established global standards, recently granted by said company. We thank you again for your comments and everything you report to us will be highly valued by the Quality department. We look forward to serving you in the future. Sincerely, Social Media Catalonia Royal La Romana
Overall everything was great
Dear Guest, We would like to thank you for choosing us. We feel much honored that you took some of your valuable time in sharing with us your excellent rating and especially we are very pleased that the experience on your most recent visit was simply amazing. We remain at your service and look forward to your next visit ! Best regards, Social Media Catalonia Royal La Romana
My stay at this resort was amazing. The staff was super attentive and respectful. I stayed at the adult side of the hotel and it was exactly what I wanted and expected. The resort is clean and beautiful. If your a beach person like me, this beach is for you! It’s clean, clear and calm. Whenever I visit la Romana again I will only be staying at this resort, based on what I saw on the beach strip, this was the best resort.
Dear Guest, Thank you for staying with us and for your lovely review. We strive to deliver a great time to our guests, and we love that your experience has been better than expected. Whenever you feel the need to relax and be pampered in a beautiful Caribbean atmosphere, we will be awaiting your return at Catalonia Royal La Romana. Warm Regards, Social Media Catalonia Royal La Romana
Dear Guest, We would like to thank you for choosing us. We feel much honored that you took some of your valuable time in sharing with us your excellent rating and especially we are very pleased that the experience on your most recent visit was simply amazing. We remain at your service and look forward to your next visit ! Best regards, Social Media Catalonia Royal La Romana
Dear Guest, We would like to thank you for choosing us. We feel much honored that you took some of your valuable time in sharing with us your excellent rating and especially we are very pleased that the experience on your most recent visit was simply amazing. We remain at your service and look forward to your next visit ! Best regards, Social Media Catalonia Royal La Romana
Very large anb beautiful property with lots of things to do, i had a blast.
Dear Guest, Thank you for staying with us and for your lovely review. We strive to deliver a great time to our guests, and we love that your experience has been better than expected. Whenever you feel the need to relax and be pampered in a beautiful Caribbean atmosphere, we will be awaiting your return at Catalonia Royal La Romana. Warm Regards, Social Media Catalonia Royal La Romana
Service and staff was great! Pools were nice. The beach is a very short paved walk from the hotel, and the beach is amazing. The food was just okay. Drinks were good. Would definitely stay here again.
Dear Guest, Thank you for the amazing review regarding your recent stay at Catalonia Royal La Romana. It is wonderful to know that you liked our pools, beach, drinks and customer service. On the other hand, we appreciate your observation about the food. We will share your comment with the involved department. Thank you again for your feedback, and we look forward to welcoming you back to our resort the next time you visit us. Best regards, Social Media Catalonia Royal La Romana
Service was good. The property is very clean. The food was not bad.
Estimada Slava, Gracias por quedarse con nosotros y por su comentario. Nos alegra saber que, en general, lo pasó bien. Siempre estamos dispuestos a mejorar y quedamos a su disposición para cualquier sugerencia que pueda tener para nosotros. Fue un placer recibirla, esta es su casa y siempre será bienvenida. Saludos, Social Media Catalonia Royal La Romana
Dear Guest, We would like to thank you for choosing us. We feel much honored that you took some of your valuable time in sharing with us your excellent rating and especially we are very pleased that the experience on your most recent visit was simply amazing. We remain at your service and look forward to your next visit ! Best regards, Social Media Catalonia Royal La Romana
Dear Mrs. Francisca, It is a pleasure for us that you have chosen Catalonia Royal La Romana as a destination to enjoy your days off and, we are grateful that you took some of your time to share with us the experience of your recent stay. We are very satisfied with your public recognition of the performance and excellent service of our staff. Thank you very much! On the other hand, we are sad to read that our gastronomic offer was not to your liking. We regret that you did not find anything pleasing to your palate among the options we offer for breakfast, lunch, and dinner Or in the different a la carte restaurants. However, we assure you that your rating and comments are of great importance and we have sent your experience to our Executive Chef to take as a reference and apply changes that meet the taste of most of our guests. We hope you will allow us to visit us again and see the improvements we have implemented thanks to your appreciation. Best regards, Catalonia Royal La Romana