The hotel is clean and secure. staff and food was wonderful. There were no phone service, unable to reach front desk or security. We were there for 6 night and it was not fixed.
Everything was amazing 👍😊👏 , if I’m going again in Domenican Republic I’ll go at Bahia Principe!
The staff is amazing. They have an excellent animation team who made us feel welcome the moment we got there. The food is amazing as well as the beautiful views and relaxing pools.
THE GOOD - Service and staff. All of the staff (Milky Way, Superman, Mr. Wow (animation guys), Rocio (front desk), I don't remember the names of all the staff I came in contact with but they were all great) do their absolute best to cater to your every need. They are truly a wonderful bunch and I cannot praise them enough. Cleanliness and tidiness of the grounds is impeccable. You can see people working non stop. Daytime entertainment. A lot of fun poolside activities to keep the guests entertained (water aerobics, foam party, etc.) Beach shade. Never had a problem to get a spot in the shade. THE SO-SO: beach. Murky water and has jelly fish. Nighttime entertainment. A little bit on the boring side. Bahia Príncipe next door was more fun (bachata dancing, karaoke, etc.) Food. Nothing special, even in the specialty restaurants. We dined at the Don Pablo, Sakura, Il Capricio and the Gourmet. None of the restaurants were horrible, just about average or slightly better on some occasions (The Capriccio). The wine - a decent house wine, nothing special. THE BAD - The jelly fish in the water. Very annoying. Over the course of my 8 day stay, I was stung a handful of times. Nothing horrible but it was quite unpleasant. THE UGLY - if you got this far, make sure you read this. Imagine being a woman in your room by yourself and to be woken up at 2am by somebody claiming to be room service banging on your door so hard that your heart literally stops for a few moments. Bang any harder and t
Things I liked at the resort: To start the maid service was EXCEPTIONAL. I’ve never had such amazing maid service. They would even organize my sunscreen each day and if we took a nap the bed was remade in the evening without asking and chocolate left on the bed. The staff were overall very friendly. However, the dont all know English as well as other resorts. We are a younger couple (in our 20s) so the entertainment was just “ok” for us. All of the older couples we met felt it was enough. They have a foam party once a week, it should at least be 3 times per week because it’s one of the few really fun things there. They do have a beach party, again once a week, it should be more than once per week for people and their flights. The food was usually good. The reviews I read about it being repetitive is not really that true. Yes they always have burgers or for breakfast French toast but usually they throw in PLENTY of other foods. Overall, my only issue was sometimes the food was not warm. Their is PLENTY of variety. The check in process is super quick. Although that’s great we wish they added more help so they would’ve went over how everything worked. Luckily, we stayed longer than most but even with a long stay we were still finding things out toward the end. I now appreciate the 30 minute check in at other places that go over everything. My favorite thing about this resort is also the best of anywhere I’ve stayed for all-inclusive it’s their drink menu!!
Pros: Very nice pool areas. Although the pool adjacent to the beach is the party pool and very loud (music, DJ yelling etc) - I know some people like this, we did not. Food is fantastic. I didn't think an all inclusive resort could achieve this level of excellence. Every meal (buffet or restaurant) was great!! Beach had plenty of nice cabanas with chairs. Lots of palms around to make it feel more private. Cons: The beds: absolutely awful. Unfortunately this overshadowed the whole trip (more than the mysterious deaths the week prior to our stay) The ocean is not great (we knew this from prior reviews). Since the property is situated in a lagoon, the water is very shallow and not clear.
Well maintained, good staff. The guy in the lobby bar had an attitude. Overall the best place I stayed so far.
The staff was sweet. The place was not clean, same food everyday no fresh food, not very clean for the price we paid.
We called four times to get a working refrigerator and it never happened! Had to call and get safe fixed twice and shower once. Outside the room we had no issues!! Staff was very pleasant.
The grounds are amazing with the flowers, scrubs and trees! The service was very inconsistent and we would often ask for something and never receive it. The food was wonderful and Carlos, the bartender at the back pool area, was great!
Love it. So much fun. Alqaysbmy to gonspot. Love the food
EVERYONE on staff treats you with respect and makes you feel as though part of a family. Luis at the poolside restaurant was amazing! He knew our name, and took special care to assure our stay was top notch. There is nothing we needed which we did not have.
I'll start with the negatives. The main one is I paid extra for an "Oceanfront" room. I did not get one. I had a poolfront room. I could not even see the ocean. I was on the ground floors. Maybe if you were on the 2nd or 3rd floor you could possibly see the ocean. The other thing was lack of communication. When we checked in, it would be nice if they went over more info about the resort and how to utilize. The reservations were impossible to get on their app for the most. I heard from other patrons complaining that they couldn't get reservations either. Also they should let us know that some of the restaurants are st the main resort. We were in the Adult only. Three of the restaurants are not. There were screaming children running aground the restaurant while we were trying to have dinner. Another thing that was an inconvenience was that our housekeeping usually didn't come until late afternoon. Sometimes we wanted to go back to the room and use it but couldn't. The beds are really hard. The last negative is the plastic bracelet they make you wear. It caused a rash. I know most AI resorts do, but we had just stayed a week at another resort that had nice soft natural bracelets. Now positives. Number one is the amazing staff!!! They made our trip the best ever! They go above and beyond and every single one was friendly. Even the grounds keepers were. The food we thought was really good! Way better than the other resort we were at! Amazing!
Bahia Principe Luxury Bouganville - Adults Only - All Inclusive is located 2.9 mi (4.6 km) from Cueva de las Maravillas National Park and within a 10-minute drive of Cave of Wonders. This 134-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a golf course.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including Jazmin, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.
The 134 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free minibar items, coffee makers, and free bottled water.
Bahia Principe Luxury Bouganville - Adults Only - All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and an airport shuttle. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include 2 outdoor pools, a gym, and a sauna.
The hotel is clean and secure. staff and food was wonderful. There were no phone service, unable to reach front desk or security. We were there for 6 night and it was not fixed.
Everything was amazing 👍😊👏 , if I’m going again in Domenican Republic I’ll go at Bahia Principe!
Dear Leo, It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. Best Regards
Dear guest, Thank you for the perfect score, Best Regards
Dear Guest, We are grateful to learn through your review about the experiences you have had during your stay in our resort. It was an honor to be able to serve you and we hope that you will not hesitate to return in the near future. Best Regards,
Thank you for taking the time to give us a score! Our best regards, Merli Mejia Luxury Bahia Principe Bouganville
The staff is amazing. They have an excellent animation team who made us feel welcome the moment we got there. The food is amazing as well as the beautiful views and relaxing pools.
Dear guest, Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests. In the name of our General Manager and staff, we would like to thank you for vacationing with us, we hope to see you very soon in our property. Merli Mejía Luxury Bahia Principe Bouganville.
THE GOOD - Service and staff. All of the staff (Milky Way, Superman, Mr. Wow (animation guys), Rocio (front desk), I don't remember the names of all the staff I came in contact with but they were all great) do their absolute best to cater to your every need. They are truly a wonderful bunch and I cannot praise them enough. Cleanliness and tidiness of the grounds is impeccable. You can see people working non stop. Daytime entertainment. A lot of fun poolside activities to keep the guests entertained (water aerobics, foam party, etc.) Beach shade. Never had a problem to get a spot in the shade. THE SO-SO: beach. Murky water and has jelly fish. Nighttime entertainment. A little bit on the boring side. Bahia Príncipe next door was more fun (bachata dancing, karaoke, etc.) Food. Nothing special, even in the specialty restaurants. We dined at the Don Pablo, Sakura, Il Capricio and the Gourmet. None of the restaurants were horrible, just about average or slightly better on some occasions (The Capriccio). The wine - a decent house wine, nothing special. THE BAD - The jelly fish in the water. Very annoying. Over the course of my 8 day stay, I was stung a handful of times. Nothing horrible but it was quite unpleasant. THE UGLY - if you got this far, make sure you read this. Imagine being a woman in your room by yourself and to be woken up at 2am by somebody claiming to be room service banging on your door so hard that your heart literally stops for a few moments. Bang any harder and t
Dear Client, We appreciate your feedback. It is important for us that all our guests enjoy their time on the property and leave with a good impression. We have learnt through your review that you had a good time with us. It is important to remark that like many other beaches in the Dominican Republic, it does not correspond to the image of turquoise water and white sand. However, it does not mean that Bahia La Romana is not a clean beach or not suitable for swimmers, since a very strict cleaning routine is done consistently and daily. We would like to comment that our beach has dark sand and very fine in structure. Its color is due to natural effects of currents and tides that lift the sand and the constant movement makes the water dark and not turquoise. In addition, the beach is located in a bay surrounded by sand banks, divided by an opening, which influences the phenomenon described above. On the other hand, for your tranquility, please allow us to inform you that according to the results of the audit regulations established by the Secretary of Tourism, beach and water are completely suitable for swimmers and meets all the required health and hygiene regulations by both, the Government and by the different tourist agencies who perform periodic inspections in our Hotel areas. Kindly note that Jellyfish are found in every ocean, from the surface to the deep sea; they are a free-swimming marine animal. We sincerely regret any difficulties that you may have experienced during your stay and if you did not perceive our staff members’ service as adequate as you expected, that was certainly not our intention. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal strives in having a great ambiance to satisfy our guests' requirements.
Things I liked at the resort: To start the maid service was EXCEPTIONAL. I’ve never had such amazing maid service. They would even organize my sunscreen each day and if we took a nap the bed was remade in the evening without asking and chocolate left on the bed. The staff were overall very friendly. However, the dont all know English as well as other resorts. We are a younger couple (in our 20s) so the entertainment was just “ok” for us. All of the older couples we met felt it was enough. They have a foam party once a week, it should at least be 3 times per week because it’s one of the few really fun things there. They do have a beach party, again once a week, it should be more than once per week for people and their flights. The food was usually good. The reviews I read about it being repetitive is not really that true. Yes they always have burgers or for breakfast French toast but usually they throw in PLENTY of other foods. Overall, my only issue was sometimes the food was not warm. Their is PLENTY of variety. The check in process is super quick. Although that’s great we wish they added more help so they would’ve went over how everything worked. Luckily, we stayed longer than most but even with a long stay we were still finding things out toward the end. I now appreciate the 30 minute check in at other places that go over everything. My favorite thing about this resort is also the best of anywhere I’ve stayed for all-inclusive it’s their drink menu!!
Dear guest, Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests. In the name of our General Manager and staff, we would like to thank you for vacationing with us, we hope to see you very soon in our property. Our best regards, Merli Mejía Luxury Bahia Principe Bouganville.
Dear Ali, We sincerely regret any difficulties that you may have experienced during your stay and if you did not perceive our staff members’ service as adequate as you expected, that was certainly not our intention. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal strives in having a great ambiance to satisfy our guests' requirements. Best Regards