Diego De Almagro Punta Arenas3.0 out of 5.0
Recent guest reviews
Spent a night at beginning and end of a holiday to view pumas. Not to far from the airport and the room was very pleasant with good views over the water. Dinner tasty with good selection at breakfast.
Even taking into account the language difficulties, I did not find the front desk person friendly or helpful. Upon arrival, he tried to take credit card payment although the room had been prepaid by the tour company for two nights. Instead of giving me a quiet room as requested, I was put in a room where traffic noise was loudest. Finally after many tries and the intervention of a staff member not at the front desk, I was given another room at the back. It was attractive and big BUT poorly maintained. A window once opened could not be closed; the safety deposit box did not work (staff said someone would come up but no one arrived), the pillow cases were too small for the pillows and the ends stuck out, the heat would not turn off so the room was uncomfortably hot, there was a disgusting brown smudge on the inside of the bedspread, hair in bathtub, and when I went to hang up my jacket, the wooden hanger was broken and the nail that was sticking out cut my finger. The icing on the cake was loosing my fleece which I believe I left in the first room and never got back. The only reason I have not given this hotel a the lowest rating, was that I was changed (again) to a room that was adequate, the location across from the water was nice, and the dining room was fine for my needs. But this hotel could be so much better.
Hotel rooms are clean and spacious ,for this three star hotel I believe ,staffs friendly and efficient, ,gave us correctly wake up call at 3 AM to catch our flight back . About 15 minutes from airport , good central location, on sea shore, in this small town/city .hotel offers dinner and breakfast but in comparison to Aregentina Brazil Bolivia or Peru hotels in our experience generally very simple food ,do not know why. Small portions in dinner ,breakfast nothing exciting always sliced white cheese and cold ham.
I stayed here between climbing trips to Antarctica and Argentina. I'd left a duffel bag with gear for the second mountain here while I was in Antarctica and came back to find it missing. They offered no help even after we confirmed on their security cameras that it had been in their custody and they must have lost it. After paying myself to replace my gear I finished the second mountain to find emails saying they had accidentally loaded it onto a government research vessel that was in Antarctica. Once the vessel landed they were supposed to send my bag back to me. This was over a month ago and not only have they not sent it, but they've stopped responding to my emails and their phone lines won't work. In summary they couldn't care less about my problems or the fact that they effectively stole thousands of dollars of equipment from me.
Pass though here twice a year on work business,very friendly staff ,always helpful.Evening meals good value and very enjoyable .The hotel is easy to locate with a five minute walk into the town square.The rooms are clean with a comfortable bed,if you are lucky you get a room with a sea view.Free wifi on each floor.
Hotel has thieves working for them! iPad was stolen while bag was in the hotel's "secure" baggage storage, for which no luggage tags were provided. No offer for compensation was provided, and their apology was lacklustre. Do not trust these people with your bags! Spent 45 minutes trying to call them and they said they were "too busy" to respond to my repeated inquiries at 10:00 PM.
This hotel is a nice standard 4* hotel, in Europe we might say 3* superior. The lobby is not so big and the rooms are OK in size but look tired. The restaurant offers medium food, we had breakfast and dinner there, nothing very special. The hotel is clean and the staff is polite but bit slow. The advantage of the hotel is that it is in walking distance from the city centre and the main square, shops and restaurants and that it is in front of the sea. It is OK staying there for one night, nothing more!
Good hotel with a great location on the waterfront. A five-six block walk to the plaza with shops, etc. Hotel is basic, but comfortable. Service is good, hotel had good options for food. Breakfast buffet was a nice perk - free as well. Downside was our room was over the laundry area because we heard the washer/dryer going all hours of the day and night. wasn't an issue only because we brought a noise machine.
We stayed 3 nights, all one night stays between points beyond Punta Arenas. IMHO, the location is about the only thing going for this hotel The room is spacious and clean but the beds were awful and in desperate need of new mattresses - the worst nights' sleep we had in Patagoinia even compared to the tented eco-camp we stayed at. Service at the front desk is only fair and I can't attribute it to language. On both the first and second stays I had to argue for several minutes over the fact that our room and dinner were already paid before they finally sorted it out - and we even confirmed on check-in that it was paid. Restaurant service is OK but, food the really disappointing. I had a chicken breast one evening that was like shoe leather. If I hadn't been so tired, I'd have sent it back. On the plus side, desserts are excellent. Breakfast is mostly continental - if you want eggs don't show up until about half an hour after breakfast starts - that is, if your schedule permits. On the plus side, off the dining room there is a simple but comfortable area to enjoy a drink & unwind. The room has sliding doors to cut off the dining room racket.
It is an outdated hotel built with a good intentions but failed in maintaining the initial vision. Bit on a side but it is located close to the see walk, has great view and short walk to many nice restaurants and city attractions including the restaurants and shopping street as well as to the landmark cemetery. Room appearance and language skills are not their strongest points. We have been there for New Year eve and asked if there is a special event or at least a regular dinner. None was offered so we went elsewhere. Before leaving we saw that there is some internal employee event or so. All that said to emphasize that there is no much customer/guest attention. On the positive side New Year fireworks was happening right in front of the hotel so we had a lot of fun dancing with locals and celebrating the New Year arrival. Its a pity that they don't use their location to attract more people for New Year eve. Overall its a dissent not expensive hotel but don't expect too much luxury and service.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Diego De Almagro Punta Arenas places you within a leisurely stroll of Museo Naval y Maritimo and Museo Regional Magallanes. This 3-star hotel has 181 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. Plaza Munoz Gamero and Centro Cultural Braun Menendez are a short walk away.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:30 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
The 181 rooms have an array of amenities, including minibars, safes, and phones. Guests can expect to find free WiFi and cable TV. Other standard amenities include hair dryers and desks.
Guests staying at Diego De Almagro Punta Arenas enjoy an indoor pool, a fitness center, and a sauna. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas and a business center.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 433 reviews