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The Haven Serviced Residences

3.0 out of 5.0

Recent guest reviews

I spent four nights at The Haven while working in Pune. It was a very pleasant experience, the staff were very friendly and helpful, the room was extremely clean and comfortable. It was a great place to come back to to relax after a hectic day out working. The suite I stayed in had an equipped kitchen so that guests staying for longer have the option of preparing food. I would certainly book there on my next stay and warmly recommend it to anyone spending some time in Pune.

Yet another incident where my colleague had been booked into this hotel. Day after she checked in with her small daughter, she was asked to move to another room. Reason? They forgot someone had booked the room she was staying in! Second day- this time, the room she was staying in- the AC wasn't working. They had to change the room again. 3rd day? Icing on the cake- She and her daughter got stuck in the lift for a whole 15 MINUTES. NO ONE realised. The panic alarm doesn't work!! She had to call our office who in turn had to call Haven and then they were taken out. Calling yourselves a 'luxury experience' is nothing short of a JOKE.

I had a chance to stay at this hotel for one night. We were 4 adults and one child. There was a suit having twin bed rooms a living area and a small kitchen space equipped with electric kettle and induction stove for preparing tea/ coffee, breakfast etc. if you like. The rooms were neat and clean and room service was ok. Though breakfast was not included in our package, but it was provided by the hotel management on there own. The meals, however, were little costly with limited choice. Considering the cost ( package deal ) it was quite good and nearby from the IT parks. I do recommend this hotel to those who want to stay near IT park at Kharadi. Pune.

I stay here very often as I travel for my work. Everyone is very helpful, starting from the driver, the front desk to the kitchen, they all do their work very well. The rooms are very clean and I have rarely faced any problem.

I had stayed in the hotel haven for 3 night. The location of hotel is good, rooms are spacious and well lit. Rooms are neat and clean Modular Kitchen was a highlight , if you like cooking. Morning Breakfast was little disappointing. But considering the rate of the room stay then its fine. I have booked through MMT and it had a better deal.

I had stayed in the hotel haven for 1 night 19 November for business trip. The location of hotel is good, rooms are spacious and well lit. Morning breakfast is good food taste is awesome. Rooms are neat and clean housekeeping staff is very polite they never say no to any requests. Equally reception and manager is very polite and helpful and it is very close to airport hardly 15 minutes from airport. I regularly visit Pune but this is the best hotel came across in terms of their hospitality. Will recommend other colleges also.

Nice apartment hotel with good clean and organised rooms, 1 BHK and 2 BHK. Got a good deal from MMT. Hence stayed here ,I generally prefer Koregoan Park, but since had my own car went ahead with Haven - turned out to be a pleasant stay. Workable kitchen with utensils, microwave, electric kettle,refrigerator. Many small things needs to be called for but the staff is good and gets the job done. Breakfast can improve a lot taste wise especially south indian dishes and chatni. Paratha and eggs are good. If some one survives on egg then it is a day well saved. Should have a pedestal or table fan on request. Tea is around INR 60 and not good, hence the need to mention it in the review. By the time they get the tea it is cold. Nice place to stay. Koregoan Park is 15-20mins drive from here via ghorpadi road. Many restaurants in the vicinity which is a plus point.

its heaven !!! this hotel stay is wonderful, and ppl are also very good and full hospitality given my stay I suggest who are coming to pune they shud stay at heaven. wonderful service hatsup! the sales manager and his staff . I wish i could stay when ever I come pune. thanks everyone sravan Kumar 104 room number

I stayed with this apartment setup during my visit to Pune in month of September as i booked this apartment by looking the reviews of them but my actual experiance was very wretched FIRSTLY when i arrived at this apartment and checked-in but when i went to the floor to enter in my room I realised that the magnetic card which was alloted to me as my Room-KEY is of no use and main doorlock kept on showing error then the bellboy bought the another key from the reception and we entered in our room.also the key was not user friendly it used to be stuck inside and all the time we have to rush for assistance, After getting inside the room,the apartment had lingering odour of cigarette smoke and bathroom was also not cleaned properly but as we were tired of travelling so we were less bothered about it .cleaning standard was also very poor and there is a lot to be improved as we can feel dusty counters and we can see the uncleaned floor corners easily. sheers and upholstery also looks dirty and used and has stains on it. if we plan to use the kitchenette then again we have to keep calling for every single utensils apart from the few which are kept in the drawers even for the drinking water they didn't placed the Glasses in kitchen ..bathrooms was stinking badly and uncleaned walls and dirty glasses of bathrooms explains their vision towards the hygiene levels . Balcony was also not cleaned properly but anyways by this time i was aware and didn't expected anything from them..WI-FI works slowly during evening but worked well by morning . Restaurants is Ordinary with zero at ambiance level and hardly we can find anyone there so we managed to Eat outside and took benefit of Outside eatery because they are located at Nice Location so you can find plenty of restaurants outside the apartment and you can carry your food from there.but finally at checkout receptionist charged us double the amount of bisleri waterbottles MRP and also after double RATE they impose nominal service chages on water bottles.so its better to carry our own water to drink with us. So entire stay was spoiled due to vague operations and standard below the expectations.

Myself usually visit pune for business purpose. This week we 4 people (3 female + 1 male) booked our stay here. We are from ahmedabad and all the train/buses reach to pune early in the morning only. So we requested early check-in via call. And they have agreed for that. ( specifing with no extra charge). However when we reached at hotel, they started talking with us like surpised while asking early check in. And charged us as good as one full night rent for 3 hours. We also requested to give us just wash room to get fresh as females were with us. But they did not agree. I tried to talk with uppet management and make them understand, we are not family and we are mix gender in a group so cant stay in sigle app. Still they insisted us to take single appartment only. It was very ambarasing situation for females traveling with us. Also when we asked for refund if we take 1 2 bhk instead of 2 1 bhk.... Again faces of them were surprised. As they knew now we did not have any option so took benefits by charging us extra night for 3 hours. So do not go for this hotel if you want rewpectful stay as an guest. And do not want to feel cheated.

Opppsite to Zensar IT Tower, kharadi pune Maharashtra

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

The Haven Serviced Residences places you within a few miles (5 km) of Inorbit Mall and Phoenix Market City. This 21-room, 3-star aparthotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center. It's near the airport and also near Pavna River and Hard Rock Cafe Pune.


Dining

Start your day off right with a free buffet breakfast offered each morning. Enjoy a leisurely bite to eat at Lobby Cafe, the aparthotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 21 air-conditioned apartments feature kitchenettes and balconies, and there's space to spread out with dining areas and sitting areas. Guests can expect free WiFi and LCD TVs with DVD players. Minibars, coffee makers, and safes are other standard amenities.


Property features

Guests of The Haven Serviced Residences enjoy a fitness center, free WiFi in public areas, and a conference center. There's free parking, as well as an airport shuttle (available on request). A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and a free grocery shopping service.

Room options

Executive Suite, 1 Bedroom, Kitchenette

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 78 reviews