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Recent guest reviews

We had a good time. Enjoyed the food, pools, entertainment and resort grounds. It was difficult to make dinner reservations at the specialty restaurants.

The staff was amazing - so friendly and accommodating. Yes the resort it older, but the grounds are kept and the rooms are clean. You can't beat the beach! There is entertainment every night and the buffet was great. Wi Fi is spotty but the only reason we used it was to book our ala carte times which you can get great wifi in the lobby.

For the price. Very good

All was great!

Other than being close to the sea, this hotel wasn't very attractive. The room facilities were outdated from the 70's, the lighting wasn't working properly, the bedding linens weren't washed and looked like they had been thrown away. The food selection was poor and tasteless. This was below expectations, but the staff were quite friendly. My wife and I traveled all over Mexico every year around this time, and this hotel seems to be visited by many retirees who like value for money. I had good memories of previous visits, so I came back to Puerto Vallarta. I think hotel selection is important.

The location and the views from the hotel were amazing. Unfortunately, that is the best part of this resort the food was very marginal more like cafeteria style food. The chairs around the pool were extremely uncomfortable. No cushions provided the staff spoke very little English and was not helpful in exploring any of the options around the resort

They canceled my reservation

I like their location of the resort. The stuff is very friendly. The food wasn’t that good, needs remodel resort and clean the pools. Poor cleaning.

Bathroom need to be upgraded. It didn’t have a minibar

Luke warm water in the showers. Food was warm or cold.

The drinks were great and the service staff was great

Been there 30 some times. Love this place and wonderful beach. It is almost back to normal with being able to select your own food. The staff are always masked; and are there to remind the guests to mask as well. Will be great when capacity gets back to full. Rapid civid test process went very well.

I loved the overall design of the place with the many colorful open air structures green lawns palm trees pools everywhere all flowing down to the long beach with plenty of cute beach "umbrellas" created to look like little palm trees. Very friendly and helpful staff. Our room was always clean and fresh, food was plentiful and good with a huge variety of options.

PLEASE DO NOT STAY AT THIS LOCATION! the facility is filthy, there was mold all over the Bathroom ceiling, all over the shower flower and along the wall trim. The public bathrooms were way worse! The pools were not vacuumed out so there was a ton of gunk at the bottom of all of the pools. Every single staff member we encountered with was extremely rude, they made it know that our requests were a bother to them. The bar tenders also do not know know to make mixed drinks, they would only serve beer. There was no entertainment during the day in the pool area or at night. The night shows were cancelled along with room service, the spa and other outdoor activities shown in the pictures. It would have been great to know what all was cancelled prior to booking no our trip. This place is overall trash. Please please please! Pay the extra money to stay at a different location.

Lazaro Cardenas 150 Bucerias NAY

Hotel highlights

  • Walking distance to Bay of Banderas and Playa Bucerias
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Royal Decameron Complex All Inclusive places you next to Bay of Banderas and within a 5-minute walk of other popular sights like Playa Bucerias. This 620-room, 3.5-star property has 5 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

Guests can expect to find 20-inch TVs with cable channels. Balconies or patios, ceiling fans, and hair dryers are also available.


Property features

Guests of Royal Decameron Complex All Inclusive have access to a full-service spa, 5 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, Sea View

1 Double Bed and 1 King Bed | Sleeps 4

Standard Room, Ocean Front.

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Royal Decameron Complex All Inclusive

Everyone (18) Couples (7) Family (7) Friends (2)
4
Family

We had a good time. Enjoyed the food, pools, entertainment and resort grounds. It was difficult to make dinner reservations at the specialty restaurants.

By on Mar 21, 2024

Review comment responded on Mar 23, 2024

Dear Ms. Colleen,We appreciate you taking the time to share your valuable comments with us. It is pleasant to know that you enjoyed your vacation in our facilities. We remind you that we have shows, buffets, and five a la carte restaurants.In the event that you require assistance with your dinner reservations, we have a team in block 4 who can assist our guests with a time slot of 8:00 amCordially,

5
Family

The staff was amazing - so friendly and accommodating. Yes the resort it older, but the grounds are kept and the rooms are clean. You can't beat the beach! There is entertainment every night and the buffet was great. Wi Fi is spotty but the only reason we used it was to book our ala carte times which you can get great wifi in the lobby.

By on Mar 19, 2024

Review comment responded on Mar 23, 2024

Dear Mr. DanielReceive a cordial greeting, hoping you are having a pleasant day. At Decameron Hotels we greatly appreciate your dedication and time sharing your valuable comments nfd great rating.We are happy knowing that you enjoyed your room, our gardens, and the location of the hotel, also enjoying our beaches and bay. Also, we are pleased to know that you enjoyed our restaurants a la carte.Regarding our wifi service and with some of our facilities, we extend a sincere apology for not meeting your expectations in these services. We are currently improving and innovating each of these services; We have Wi-Fi in all our common areas, minibars in limited stock for guests with medication, assistance every morning for our reservation app and more, with which you can enjoy your stay better and in a more pleasant way. Finally, we hope to have your visit again so that you can see all these improvements creating more unforgettable experiences. Kind regards

4
Everyone

By on Feb 24, 2024

Review comment responded on Feb 25, 2024

Thanks for your visit.Gracias por su visita.

4
Partner Couples

For the price. Very good

By on Feb 18, 2024

Review comment responded on Feb 20, 2024

Dear Guest,Thanks for contacting us at hotel Royal Decameron Complex.We are glad to know that you had a great time with us, we appreciate your comments.Kind Regards,

3
Everyone

By on Feb 14, 2024

Review comment responded on Feb 15, 2024

Thanks for your visit.Gracias por su visita.

5
Partner Couples

All was great!

By on Feb 12, 2024

Review comment responded on Feb 15, 2024

Dear Guest,Thanks for contacting us at hotel Royal Decameron Complex.We are glad to know that you had a great time with us, we appreciate your comments.Kind Regards,

2
Partner Couples

Other than being close to the sea, this hotel wasn't very attractive. The room facilities were outdated from the 70's, the lighting wasn't working properly, the bedding linens weren't washed and looked like they had been thrown away. The food selection was poor and tasteless. This was below expectations, but the staff were quite friendly. My wife and I traveled all over Mexico every year around this time, and this hotel seems to be visited by many retirees who like value for money. I had good memories of previous visits, so I came back to Puerto Vallarta. I think hotel selection is important.

By on Feb 3, 2024

Review comment responded on Feb 4, 2024

Dear Guest,Thanks for contacting the hotel Royal Decameron Complex.We want to Thank you for the time and interest that you have put into correcting the situation that you experienced. We thank you for your understanding. We have taken note and proper actions are being taken to correct the matter, have no doubt that we are working to make your next visit as pleasant as posibleWe want to mention that now we have a daily show for entertainment.Kind Regards,Guest Service

2
Everyone

By on Oct 9, 2023

Review comment responded on Nov 16, 2023

GRACIAS POR SU VISITA

2
Friends

The location and the views from the hotel were amazing. Unfortunately, that is the best part of this resort the food was very marginal more like cafeteria style food. The chairs around the pool were extremely uncomfortable. No cushions provided the staff spoke very little English and was not helpful in exploring any of the options around the resort

By on Mar 2, 2023

Review comment responded on Mar 2, 2023

Dear Guest,Receive a cordial greeting, hoping you are having a great day.At Hotel Royal Decameron Complex, your opinion is very important, for which we appreciate the time you have dedicated to sharing your experience through this platform.We apologize for the inconvenience you experienced during your stay. Consider that we will take each of your comments into account and share with each corresponding area in order to improve both the service provided by our staff and our food and beverage services.Finally, it will be a pleasure to have you again in DRC and to be your hosts.Cordially.

1
Family

They canceled my reservation

By on Jul 30, 2022

Royal Decameron Complex All Inclusive

Lazaro Cardenas 150, Bucerias, NAY 63732
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