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Recent guest reviews

PLEASE DO NOT STAY AT THIS LOCATION! the facility is filthy, there was mold all over the Bathroom ceiling, all over the shower flower and along the wall trim. The public bathrooms were way worse! The pools were not vacuumed out so there was a ton of gunk at the bottom of all of the pools. Every single staff member we encountered with was extremely rude, they made it know that our requests were a bother to them. The bar tenders also do not know know to make mixed drinks, they would only serve beer. There was no entertainment during the day in the pool area or at night. The night shows were cancelled along with room service, the spa and other outdoor activities shown in the pictures. It would have been great to know what all was cancelled prior to booking no our trip. This place is overall trash. Please please please! Pay the extra money to stay at a different location.

Beautiful grounds, friendly staff, nice beach, nice pools, good food, good entertainment. Would go back.

The beach and pools were great. Food was not very good and had the same menu every day for lunch and dinner

We love the Royal Decameron. We have been 5 times now and got married there 10 years ago. We have gone to a handful of other resorts but always come back here! It's like home and we will be back many more times!

Excellent place to stay, variety of options for food and entertainment. Currency exchange was unreasonable and lack of ATM’s on property made traveling limited

This was our 4th stay at this hotel, so obviously we like it - a lot! Th beach is vast, the food is good, the staff is very friendly and it's all so super clean. Not to forget the nightly show which is very well done and really high standard. The only negative is the fact that you have to pay separately if you want to use the safe in the room. We have never visited the ala-carte restaurants, it's not worth the sign-up effort to us and we never went hungry so far. We probably go back next year.

Very good. The food was great and delicious. Everything went well.

Always makes for an exceptional vacation- 7th year

Royal Decameron Complex was a pleasant surprise. The staff couldn't have been nicer, the property was very clean, and the food was good. We had a wonderful time at Royal Decameron and would definitely stay again.

The staff upon arrival was wonderful however when we arrived to our room we thought it would be nicer. We also did not have hot water in our shower. After 2 days and five trips to the front desk we finally were able to get maintenance to fix the issue. The food was not great but was good. The buffets seemed to be repeative from day to day but they did offer made from scratch sandwiches, pizza, and omelets daily. The late night snack bar didn’t really have anything but hotdogs and burgers which didn’t taste the best. We had heard complaints that you couldn’t get reservations for the other restaurants however we didn’t experience a problem. They let us book a day in advance. The jap jap restaurant was the best. We were skeptical about the sushi but it was quite good. The beach was beautiful and never had a problem getting a seat even going down there at 10 am. The pools were spaced a distance apart but everyone of them had a bonus. The pool next to block 1 was awesome. Luis and Leopoldo at the bar there were the best. We did tip all bartenders quite well which I’m sure helped. The town of bucaricas was about a 15 minute walk from the resort. I would highly recommend walking down and experiencing some of the local shops and restaurants. There is a restaurant called fat boy on the beach which had an amazing shrimp platter. If you like sports right outside the complex is a sport bar which had good food as well. We will definitely be back to this resort again.

This was my second time staying at this hotel. the price is ok, the location is a little far from the nightlife and the beach was not so good. apart from that it´s a family hotel where you can stay all day and will have fun. the food is good, same as drinks.

Overall, we were satisfied with the hotel. You get exactly what you pay for - a decent vacation on a budget. Let me break it down by category: Location: It is about 25-35 minutes away from the airport and overall is a smooth ride. If you are trying to get to PV for any attractions like Mercada, it is much longer and with moderate traffic takes about 40-50 minutes. On a side note, even though it has nothing to do with a hotel, most taxis do not have a properly working air conditioner, and the ride becomes a bit unbearable. So if you do need one, make sure to ask. Food selection: Food selection was decent and most days you can find something you like to satisfy your taste buds. We have tried all the specialty restaurants and were pleasantly surprised with the quality of food. Therefore, it is worth it to get up at 7 am to make that reservation (you can make all the reservations for the week on the same day). Even though we have had better selection and quality of food at other hotels in PV I would give it a solid rating of 4/5. Beverage selection: Now that was a bit of a let down. First, there were no mini-bars at the room. In addition, most of the selection for drinks was pretty rudimentary with only 2 beers on tap, no champagne, and the only cocktails you could seem to order were with tequila or vodka. However, all-in-all you can stay happy enough with their selection. Bars do close at or around 1 am so if you like to party all night, you are in for a little bit of a let down. Rooms: Not bad - at the very least they are air conditioned (unlike the rest of the property). The beds were hard (like most hotels in PV) and I would recommend bringing your own pillow. In addition, the hotel only provides bars of soap - no shampoo or gels. Therefore, bring your own. Grounds: This hotel is quite vast and in the first 2 days or so a bit disorienting. However, it is greatly maintained with lots of pools, bars, restaurants and other activities. Entertainment: The Entertainment team was top notch - the performances were not only throughout the day but especially good at night. In my opinion they were great. Staff: Everyone was friendly and courteous. Practically anything you ask for was available. In addition, if you tip well the world becomes full of endless possibilities. Other Guests: This a great hotel that is comprised mostly of people from South America - US and Canadians were a visual minority. However, that didn't affect our trip in any way - after all, after 3 or 4 shots of tequila we all speak the same language apparently.

Everything was great washrooms at the pools were well looked after Grounds and green spaces were clean Beach was nice and clean

Lazaro Cardenas 150 Bucerias NAY

Hotel highlights

  • Walking distance to Playa Bucerias and Nuevo Vallarta Beach
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Royal Decameron Complex All Inclusive places you next to Playa Bucerias and a short stroll from other popular sights like Nuevo Vallarta Beach. This 620-room, 3.5-star property has 5 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 8:00 AM to noon. This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

Royal Decameron Complex All Inclusive's 620 air-conditioned rooms provide balconies or patios and ceiling fans. 20-inch TVs come with cable channels. Hair dryers are also standard.


Property features

Guests of Royal Decameron Complex All Inclusive have access to a full-service spa, 5 outdoor pools, and a nightclub. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Royal Decameron Complex All Inclusive

Everyone (13) Couples (11) Family (6) Friends (4) Other (1)
1
Family Family with small children

PLEASE DO NOT STAY AT THIS LOCATION! the facility is filthy, there was mold all over the Bathroom ceiling, all over the shower flower and along the wall trim. The public bathrooms were way worse! The pools were not vacuumed out so there was a ton of gunk at the bottom of all of the pools. Every single staff member we encountered with was extremely rude, they made it know that our requests were a bother to them. The bar tenders also do not know know to make mixed drinks, they would only serve beer. There was no entertainment during the day in the pool area or at night. The night shows were cancelled along with room service, the spa and other outdoor activities shown in the pictures. It would have been great to know what all was cancelled prior to booking no our trip. This place is overall trash. Please please please! Pay the extra money to stay at a different location.

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

Dear guest. We hope you are having a nice day. As for your disagreement, we sincerely apologize. We will take care of taking the necessary steps in order to improve in all the areas that you mention. We look forward to the opportunity to serve you in the future. Sincerely

4
Everyone

By on Jul 4, 2021

5
Everyone

By on Mar 25, 2020

Review comment responded on Apr 4, 2020

Dear Guest, On behalf of all the Royal Decameron Complex hotel staff, we want to thank you for letting us know your opinion which is very important for us. We are glad to know that you enjoyed our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Ricardo Aviña-Guest Service Manager.

4
Everyone

By on Mar 4, 2020

Review comment responded on Mar 11, 2020

Estimado huésped. Le agradecemos por compartir en esta plataforma su excelente calificación. Esperamos volver a tener el gusto de atenderlo nuevamente en sus próximas vacaciones. Atentamente. Ricardo Aviña-Gerente de Servicio al Huésped.

5
Everyone

Beautiful grounds, friendly staff, nice beach, nice pools, good food, good entertainment. Would go back.

By on Feb 26, 2020

Review comment responded on Mar 11, 2020

Dear guest. On behalf of the Royal Decameron Complex hotel, we thank you for sharing your excellent rating and feedback on this platform, we are pleased to know that your experience at the hotel was to your satisfaction. We hope to have the pleasure of serving you again on your next vacation. Best regards. Ricardo Aviña-Manager of Guest Service.

5
Everyone

By on Sep 18, 2019

Review comment responded on Sep 19, 2019

Dear guest. We hope you are having an excellent day, thank you very much for sharing your rating with us through this platform. We are looking forward for your next visit. Ricardo Aviña-Guest Service Management

4
Everyone

By on Aug 26, 2019

Review comment responded on Oct 8, 2019

Dear guest. We hope you are having an excellent day, thank you very much for being in contact with us through this platform. We are looking forward for your next visit. Ricardo Aviña-Guest Service Management

3
Family

The beach and pools were great. Food was not very good and had the same menu every day for lunch and dinner

By on Jul 31, 2019

Review comment responded on Jul 31, 2019

Dear Guest: We hope you are having an excellent day, thank you very much for being in contact with us and for sharing your valuable comments through this platform. We assure you that we will share this review with the Food and Beverage Manager to verify our procedures and make the necessary changes. We hope you can give us the opportunity to serve you again in a near future. Ricardo Aviña-Guest Service Management

5
Family with small children

We love the Royal Decameron. We have been 5 times now and got married there 10 years ago. We have gone to a handful of other resorts but always come back here! It's like home and we will be back many more times!

By on Apr 8, 2019

Review comment responded on Apr 8, 2019

Dear guest, Thank you very much for being in contact with us and for your rating on this platform. We are glad to know that you are our guestssince many years ago and that you enjoyed your stay at Royal Decameron Hotel. We are looking forward for your next vist. Ricardo Aviña Guest Service Management

4
Family with small children

Excellent place to stay, variety of options for food and entertainment. Currency exchange was unreasonable and lack of ATM’s on property made traveling limited

By on Feb 9, 2019

Review comment responded on Feb 12, 2019

Dear guest Thank you very much for your comments, we are glad you liked the service of the restaurants. We are looking for your next visit.

Royal Decameron Complex All Inclusive

Lazaro Cardenas 150, Bucerias, NAY 63732
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