I like their location of the resort. The stuff is very friendly. The food wasn’t that good, needs remodel resort and clean the pools. Poor cleaning.
Bathroom need to be upgraded. It didn’t have a minibar
Luke warm water in the showers. Food was warm or cold.
The drinks were great and the service staff was great
Been there 30 some times. Love this place and wonderful beach. It is almost back to normal with being able to select your own food. The staff are always masked; and are there to remind the guests to mask as well. Will be great when capacity gets back to full. Rapid civid test process went very well.
I loved the overall design of the place with the many colorful open air structures green lawns palm trees pools everywhere all flowing down to the long beach with plenty of cute beach "umbrellas" created to look like little palm trees. Very friendly and helpful staff. Our room was always clean and fresh, food was plentiful and good with a huge variety of options.
PLEASE DO NOT STAY AT THIS LOCATION! the facility is filthy, there was mold all over the Bathroom ceiling, all over the shower flower and along the wall trim. The public bathrooms were way worse! The pools were not vacuumed out so there was a ton of gunk at the bottom of all of the pools. Every single staff member we encountered with was extremely rude, they made it know that our requests were a bother to them. The bar tenders also do not know know to make mixed drinks, they would only serve beer. There was no entertainment during the day in the pool area or at night. The night shows were cancelled along with room service, the spa and other outdoor activities shown in the pictures. It would have been great to know what all was cancelled prior to booking no our trip. This place is overall trash. Please please please! Pay the extra money to stay at a different location.
Beautiful grounds, friendly staff, nice beach, nice pools, good food, good entertainment. Would go back.
The beach and pools were great. Food was not very good and had the same menu every day for lunch and dinner
We love the Royal Decameron. We have been 5 times now and got married there 10 years ago. We have gone to a handful of other resorts but always come back here! It's like home and we will be back many more times!
Excellent place to stay, variety of options for food and entertainment. Currency exchange was unreasonable and lack of ATM’s on property made traveling limited
Everything was great washrooms at the pools were well looked after Grounds and green spaces were clean Beach was nice and clean
Royal Decameron Complex All Inclusive places you next to Playa Bucerias and within a 15-minute walk of Nuevo Vallarta Beach. This 620-room, 3.5-star property has 5 outdoor pools along with a full-service spa and 5 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. This property is home to 5 onsite restaurants, perfect for a quick bite to eat.
Guests can expect to find 20-inch TVs with cable channels. Balconies or patios, ceiling fans, and hair dryers are also available.
Guests of Royal Decameron Complex All Inclusive have access to a full-service spa, 5 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
I like their location of the resort. The stuff is very friendly. The food wasn’t that good, needs remodel resort and clean the pools. Poor cleaning.
Bathroom need to be upgraded. It didn’t have a minibar
Dear Guest. hoping you are having a great day, we want to thank you for your comments. We already shared it with our corresponding areas in orde to improve that things. it will be a pleasure to continue be part for each of your vacation. Best Regards.
Luke warm water in the showers. Food was warm or cold.
Dear Miss Kay We hope you are having a nice day. Receive a cordial greeting from Hotel Royal Decameron. Thank you for contacting us through this platform and sharing your comments. Regarding your observation, we have already shared it in the corresponding area and we are already taking the necessary actions in order to improve our services. It is essential for us that you enjoy your vacation and we will do everything possible to always do so. Finally, we will be waiting for you on your next visit to serve you as you deserve. Cordially.
Gracias por haberse hospedado en Royal Decameron Complex...!Los esperamos pronto para hacer de sus vacaciones una experiencia inigualable.
The drinks were great and the service staff was great
Dear Guest Thanks for sharing your valuable comment with us. We are glad to know that you had a great experience with us. We looking forward to your next visit. Cordially
Been there 30 some times. Love this place and wonderful beach. It is almost back to normal with being able to select your own food. The staff are always masked; and are there to remind the guests to mask as well. Will be great when capacity gets back to full. Rapid civid test process went very well.
Dear Guest, Thank you for sharing your experience in our hotel, we apresiate your comments. this is something am sure will help a lot of people who is looking for information about our hotel. Thank you for your visit.
I loved the overall design of the place with the many colorful open air structures green lawns palm trees pools everywhere all flowing down to the long beach with plenty of cute beach "umbrellas" created to look like little palm trees. Very friendly and helpful staff. Our room was always clean and fresh, food was plentiful and good with a huge variety of options.
Dear Miss. Catherine, We hope you are having a pleasant day. Thank you for taking the time to write us your valuable comments. It is nice to know that you enjoyed your vacation in our facilities. We hope to see you soon in a Decameron destination, to serve you as you deserve and make your vacation an unforgettable experience. Saludos...! Karina Pastrán Guest Service Manager
PLEASE DO NOT STAY AT THIS LOCATION! the facility is filthy, there was mold all over the Bathroom ceiling, all over the shower flower and along the wall trim. The public bathrooms were way worse! The pools were not vacuumed out so there was a ton of gunk at the bottom of all of the pools. Every single staff member we encountered with was extremely rude, they made it know that our requests were a bother to them. The bar tenders also do not know know to make mixed drinks, they would only serve beer. There was no entertainment during the day in the pool area or at night. The night shows were cancelled along with room service, the spa and other outdoor activities shown in the pictures. It would have been great to know what all was cancelled prior to booking no our trip. This place is overall trash. Please please please! Pay the extra money to stay at a different location.
Dear guest. We hope you are having a nice day. As for your disagreement, we sincerely apologize. We will take care of taking the necessary steps in order to improve in all the areas that you mention. We look forward to the opportunity to serve you in the future. Sincerely
Estimado Huésped, Anteponiendo un cordial saludo, le agradecemos que se haya tomado el tiempo de compartirnos su valiosa opinión. Esperamos verlo pronto para atenderle como se merece, en esta su casa Royal Decameron Complex. Saludos...!
Dear Guest, On behalf of all the Royal Decameron Complex hotel staff, we want to thank you for letting us know your opinion which is very important for us. We are glad to know that you enjoyed our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Ricardo Aviña-Guest Service Manager.
Dear Mirs. Orbitz In name of The Hotel Royal Decameron we want to thank you the time you spend sharing your experience with us. We are deply sorry for read that you found our pools in unsuitable conditions and that you didin´t enjoyed our restaurants. We will take corrective action to improve these services. Cordially