Hotel Soleil Pacifico3.5 out of 5.0
Recent guest reviews
My wife, our two daughters in their 20s and I spent a week at Soleil Pacifico on a timeshare exchange. A couple of weeks before our trip, I received an email from Carolina, the Front Desk Manager with useful information of services offered by the resort, including transportation to and from the Guatemala City Airport, and tours. We used their transportation services for Airport – Resort transfer, a tour to Antigua and dinner at a local restaurant. Tours can be purchased as well to Pacaya Volcano, Atitlan Lake, Monterrico among others. They also offer a courtesy trip for grocery shopping in town if so desired. Our villa included a full kitchen, so we did cook a few meals. We also took advantage of the All-Inclusive package ($40 per day per person for food and drink). The resort is set on a black sandy beach that goes for miles in both directions. The sunsets are breathtaking. Our two-bedroom, two-bathroom villa was spacious; with a King size bed in the master bedroom, 2 full size beds in the second bedroom and 2 twin beds in the great room. The kitchen includes an oven, fridge and dishwasher and all necessary small appliances. There was a table for 8 in the dining. The unit did not include washer and dryer, but the resort offered laundry services for a fee. There was an outdoor hot tub in our patio for our exclusive use. There is no wifi access from the villa, but wifi is available in common areas. Few English speaking tv channels are available. The staff work hard and offers excellent customer service. The facilities are wheel chair and stroller friendly. The dining room offers a great variety of choices and the food is tasty. One dining room staff member even got the chef to customize a dish for me from what was offered in the buffet. If you don't speak any Spanish, you will find some employees who are fluent in English at the Front Desk and in the Dining Room. There was a DJ and music by the pool. In all, it was a great experience.
I stayed for two nights in weekdays, hotel do not offer presentations or swim sports during weekdays. Therere isn't a party environment during weekdays, you can see few people staying. Resort is nice with pools and private entrance to the beach. Service is good, food has a limited variety but enough if you stay for few days.
Spent two nights with family the whole facility (rooms-hotel main building-pools-restaurant ) is away from the beach. Rooms are outdated and modest Two swimming pools . If you prefer quietness use the one close to the rooms area One restaurant for breakfast and dinners. Limited options. The beach is volcanic ...high waves and drift make it a bit dangerous ..children must not be left alone
This is the best option closest to Guatemala City, the Hotel is clean and comfortable. I use to spend some holidays there since 2011 and I still returning. Some key points that you need to keep in mind. 1.- Some rooms need maintenance, For example,the sink drain was in a closed position and I had to use some leverage to open it however, no major complaint. 2.- Since I had reserved the room for the weekend and the new year party, I got a "white" bracelet to be identified as the ones to be attended the ceremony, however the people in front desk didn't specify that I need to change that for the next day, it was some embarrassing situation when staff at the restaurant refused to service us after 3:00 PM, apparently they need to change our bracelet to get the service that I have paid. I call front desk and Miss Ana offer to send some of the staff to have our bracelets changed, she asked where we are and we told her that we were in the hammock area, she asked for us to say and surprise! 3.- the sprinklers to water the garden were turned on without warning and my family received an unexpected bath, it is not a big problem since my children are small (9, 5 and 2), however a lady was walking with her father (approximately 70) and he also got wet, and I am not talking about regular sprinklers, those are industrial ones... fortunately Guatemalan people are very kind, friendly and they didn't complaint. just be aware. 4.- Cleanliness by the restaurant. Fortunately I'am consider myself not picky and I asked for a glass of wine, I saw some lipstick stain on it. Also, in a different day my son asked for a glass of water and it was kind of dirt on it. (See pictures attached). 5.- The elevators are really, really, really old. This time we were lucky and they were working, not the same experience as previous visit. Even those some issues I think the management has been working really hard to improve the service, fortunately they have people like Homero Sandoval (night shift administrator -(I am not sure of his official position), Emperatriz Rivas and Marco Antonio Morales for their excellent service. people like them are the key elements for us to keep returning to this resort.
. Juan Arias, our driver, drove for about 3 hrs from the capital.via Escuintla to drop us at this resort. He pointed to the vegetation.. sugar cane , banana trees, as wells as to the active volcano- we saw a little smoke on the top at times, as we drove by. Active volcanoes lack vegetation at their hot spots. Lava is supposed to flow on opposite side, but we did not get to see. Resort has lots of swimming space in its largest pool, volleyball, water polo nets, basket hoops, hammocks, tiki bars, constant DJ music (a quiet pool is also available nearby) . There is also plenty of swimming area for small children and babies. There are also a few taller slides. The waves at the black- sand beach adjacent to the resort of this part of the "Pacific"- ocean is suitable for body surfing, which many do as well as for witnessing beautiful sunsets. THis area is very close to El Salvador than it is to the capital. There are free umbrellas at the beach whose access closes after sunset. There are ATV and horse rental available. Room was nice and clean, with balcony view we were surrounded by vegetation especially coconut trees. The only caveat if you suffer from any respiratory issues is that sugar cane is burned in nearby plantations at least as we know it, at this time-December. While I found this tolerable, I can see others with respiratory issues may want to know about this. Hotel staff (about 200) seems to be very busy maintaining common areas which I consider a good thing. I assume local town benefits from this income. . I recommend that they use more safety for the climbers when maintaining the palm trees (no harness). The port nearby is used by many cruises.
My wife and I stayed for 7 days with my sister and brother in law and we enjoyed the black sand beach, overall service, comfortable bed and roominess of the bungalow suites... We went for the all inclusive as there are no places to eat locally. The all inclusive is Buffet only and the quality was fair at best. Be careful as the all inclusive runs from 3:00pm to 3:00pm each day! We grew tired of the cuisine towards the end and opted to buy groceries and cook breakfast and lunch for ourselves. The excursions were probably the best part of the stay! Friendly people and felt secure on the property! The beauty of Guatemala made up for the shortcomings of the resort. Our travel guide Leslie was wonderful, fun, knew where to go and we had a great time.
I have stayed at this hotel every January for the last six or seven years. The rooms are clean and comfortable and the extensive grounds are beautiful. The resort is aging, it is true, and some maintenance has been overlooked, but it is on its way back up. I have noticed many improvements in the last two years, including new paint, redecorated rooms, more reliable air-conditioning systems, and a complete remodel of the children's pool. It is encouraging to see the efforts that are being made. Unfortunately, many individuals from the States that visit here seem to forget that they are visiting a beautiful but very poor country, and expect to have the best of everything at all times. Expect the employees to speak Spanish and for life to move a little slower, and your stay will be great! The staff has always been friendly and helpful, and food at the restaurants is very good. January seems to be their slow season, so the food choices are somewhat more limited due to the low guest numbers. The black sand beach is gorgeous, especially right before sunset. Swimming can be hazardous due to rip tides, so check with the lifeguard before proceeding. There is also a system of different colored flags flown to indicate the surf conditions.
Don't stay here! Old facilities. Old bathroom towels! Old elevador (scary). A/C is the only thing that works fine. Restaurant is terrible. Service is very bad. Came back from the the pool and there was no water service in the room, couldn't take a shower. They staff treats you like you are a thief, making you sign for everything in the room so you know they are controlling that you are not stealing! (Just do yourself a favor and avoid this place).
This is a resort for well-off Guatemalans and foreign visitors, on the Pacific coast west of Puerto San Jose. Rooms are comfortable and climate-controlled. WiFi is limited- email works, websites may not, streaming video isn't happening. The restaurants are solid, with menus in Spanish and English. Prices are reasonable by US standards, but there are challenges if you split the check- it may take an hour to resolve. The staff is friendly and very accommodating. No problems for our group checking in, checking out, or arranging an early breakfast.
Welll deffenitly wont be coming here again like last time. I've visited here yearly and yearly it's gotten worse property needs remodeling seriously pool falling apart missing tile and holes where lights should be. Rooms with filfty jacuzzies ants in rooms and suits the same way conectong rooms have no seals on doors so you can here next room guests not cool or realsxing staff ok they do what's nesssarry that's it. My son broke a glass in the dinning rooms mistakes it happens the hotel charged me really come prices for stay high go some where else food ok no vaiarity snacks not good sorry just got wort during the last 10 years many other hotels are nicer
- Free parking
- Onsite dining
- 3 outdoor pools
Hotel Soleil Pacifico places you 1.4 mi (2.3 km) from San Jose Beach. This 128-room, 3.5-star resort welcomes guests with 3 outdoor pools, 2 restaurants, and free self parking. Chiquimulilla Canal is 31.4 mi (50.6 km) from the resort, which is on the beach.
Enjoy dining at the resort's 2 onsite restaurants: Los Caracoles specializes in Caribbean cuisine, and serves brunch; dinner, or El Mirador offers relaxing ocean views. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
Hotel Soleil Pacifico's 128 rooms provide balconies, free bottled water, and ceiling fans. Guests can enjoy WiFi and cable TV. Bathrooms offer rainfall showers and free toiletries. Rooms also include ironing boards.
Guests of Hotel Soleil Pacifico enjoy 3 outdoor pools, a nightclub, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for USD 45 per person one way. Staff members are on hand to provide dry cleaning/laundry services and concierge services. Other amenities at this beach resort include 2 spa tubs, WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
42% of guests recommend this hotelTotal of 157 reviews