Hotel Soleil Pacifico3.5 out of 5.0
Recent guest reviews
I have stayed at this hotel every January for the last six or seven years. The rooms are clean and comfortable and the extensive grounds are beautiful. The resort is aging, it is true, and some maintenance has been overlooked, but it is on its way back up. I have noticed many improvements in the last two years, including new paint, redecorated rooms, more reliable air-conditioning systems, and a complete remodel of the children's pool. It is encouraging to see the efforts that are being made. Unfortunately, many individuals from the States that visit here seem to forget that they are visiting a beautiful but very poor country, and expect to have the best of everything at all times. Expect the employees to speak Spanish and for life to move a little slower, and your stay will be great! The staff has always been friendly and helpful, and food at the restaurants is very good. January seems to be their slow season, so the food choices are somewhat more limited due to the low guest numbers. The black sand beach is gorgeous, especially right before sunset. Swimming can be hazardous due to rip tides, so check with the lifeguard before proceeding. There is also a system of different colored flags flown to indicate the surf conditions.
Don't stay here! Old facilities. Old bathroom towels! Old elevador (scary). A/C is the only thing that works fine. Restaurant is terrible. Service is very bad. Came back from the the pool and there was no water service in the room, couldn't take a shower. They staff treats you like you are a thief, making you sign for everything in the room so you know they are controlling that you are not stealing! (Just do yourself a favor and avoid this place).
This is a resort for well-off Guatemalans and foreign visitors, on the Pacific coast west of Puerto San Jose. Rooms are comfortable and climate-controlled. WiFi is limited- email works, websites may not, streaming video isn't happening. The restaurants are solid, with menus in Spanish and English. Prices are reasonable by US standards, but there are challenges if you split the check- it may take an hour to resolve. The staff is friendly and very accommodating. No problems for our group checking in, checking out, or arranging an early breakfast.
Welll deffenitly wont be coming here again like last time. I've visited here yearly and yearly it's gotten worse property needs remodeling seriously pool falling apart missing tile and holes where lights should be. Rooms with filfty jacuzzies ants in rooms and suits the same way conectong rooms have no seals on doors so you can here next room guests not cool or realsxing staff ok they do what's nesssarry that's it. My son broke a glass in the dinning rooms mistakes it happens the hotel charged me really come prices for stay high go some where else food ok no vaiarity snacks not good sorry just got wort during the last 10 years many other hotels are nicer
I was very leery about going to Guatemala without any reviews so I came on this site. I made several attempts to set up ground transportation and communicate with the resort in advance but did not yield good results. So we just caught a cab from the airport.....We drove 3.5 hours to get to the resort. Bad Traffic and the Cab driver had never been to the resort so had to get directions from the Police once we reached the city. Well there are no shortage of Police in Guatemala armed with long guns on every other corner. Fortunately, our ride to the airport was only 2.5 hours with the Resort van driver upon our departure. You have to have patience and be open minded when traveling the world. The staff at the resort were all so very nice and helpful. Great customer service every where. We don't speak much Spanish and most of them don't speak much English but we had no problems communicating. LOL There always seemed to be someone to help out. Our one bedroom bungalow was large enough and basic for our needs. We had a full kitchen but did the all inclusive package. The rate for that was reasonable as well. The food was wonderful. The drinks were great. This was their off season so not a lot of tourist which also meant not a lot of activities. But we were fine with that. The wifi did not work in the room. Only one or two tv channels in English....But we did not come there for that either. The sofa was old and needed to be replaced. The bed was pretty firm. The air conditioning and fans were much needed and worked wonderfully. Great 90 degree weather. Spectacular grounds. Unbelievable beach. Great Massages on the beach and lounge beds. Beautiful black sand but the water is way too rough for swimming. Both of their pools need refurbishing but was adequate. They were working on the children's waterslide area while we were there so maybe the big pool is next. I would do it again and recommend it to others. Great location for families. The weekend brings many Guatemalan families then on Monday its not as busy.
Was a nice place ,friendly staff we enjoy the stay. Food was very good at the restaurant Breakfast sensational, at the bar good service Pool are very good and safety, spa,gim very clean and nice ,friendly place to stay I recommend this place and think to come back again
Based on some reviews of the pool, some have said the pool was dirty. On my visit, the pool was very clean and the water felt fresh and welcoming. Had a great time, poolside. Pools staff were accommodating and friendly. Very happy with ease of traveling to the hotel from Antigua, 1 1/2 hours, pool and activities. Played water volleyball and water basketball. The hotel's price could be justified, if they did a room make-over. The room provided was very spacious and had a kitchen and huge refrigerator. The grounds were beautiful maintained and I hope they have plans for painting the outside of the hotel villas. The food menu is large, though the flavor could use vast improvement. There are no restaurants nearby and no food delivered because of the hotel's distance to the port.
Disappointing all inclusive proprerty needs complete remodeling worn down rooms. Clean sheets towels yes. Elevator from horror movie pools dirty ceramic missing in them children's pool is bad hot dirty water not kept no cool refreshing water in any pool day activity are ok food is good this they have rights. drinks watered down after 8 pm nothing to do everything is closed expect that 70s style bar.
The resort is slowly falling apart. What once was a sprawling pacific resort now shows its age. Some years ago it was immaculate, but the humidity and sea breeze have done their job well. There are not enough maintenance staff to keep the place running at 100%. I noticed far too many workers at the restaurant than necessary - better use them for the upkeep of the place. The rooms are comfortable enough as they contain whisper quiet AC units, flat- panel television sets and a balcony. There are several downsides including very old near-broken mattresses, corners with peeling paint, and broken ceiling fan. These factors I consider to be inexcusable for a hotel that costs 160$ a night. THE WIFI DOES NOT WORK IN THE ROOMS THE HOTEL'S ADVERTISING IS FALSE. Although ti does work well in common areas at a rate of 10-12 Mbps. The 160$ is what they call "all included." That it certainly isn't. What it does include however is buffet style breakfast, lunch, and dinner. They indirectly force the package on you because the a la carte menu is around 20$ per entree (which is robbery on the high seas, considering the mediocre quality of the food). And the "all included" does not include alcoholic drinks. The facilities can't be beaten, boasting a medium sized, and a large -sized pool throughout the resort. Beach access is available through their "club" which is separated from the main hotel by a wooden bridge. The hotel's beach access is from 6am to 6pm - any earlier or later access would have to be done through the public beach front. Overall, a nice getaway at an OK price for the plethora of activities offered and the fantastic service personal.
For those living in Guatemala , a weekend gateway to the sea is a blessing .. if you want to relax ,enjoy the sun , listen to the the ocean ... Here is the right place , but avoid the pool area .. the animation team is very active :)
Reviews from Trip Advisor
42% of guests recommend this hotelTotal of 148 reviews