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Recent guest reviews

I had a bunch of ants in my bathroom, stayed here several time before and never seen that before. Also, I usually take a late flight back from santiago to home and like that they offered me a late check out to 4 PM... but this time I was only allowed to stay till 1:30 (their checkout is an extremely early 11 AM) and that was a great inconvenience. It would be nice if they brought back the Option of a late check out, even if it for a nominal fee, instead of telling me that they would have to charge me for another night. This means I cannot stay here on future trips where I fly out at 8 PM at night.

Helpful and friendly staff and good location. The breakfast is included and very good with many options. The rooms do need to be updated, especially the old furniture....otherwise, an excellent mid range place to stay in the area

Perfect location, staff is friendly helpful and nice

I had to have my tv changed because it wasn’t working

Nice place for a budget stay, service is very good and property is close to everything. Free breakfast is excellent.

After a rocky start, i spoke with the staff and they were able to accommodate my request and my stay absolutely wonderful. Would recommend to anyone who is looking to experience what the DR has to offer.

I had a good time comfortable stay going to take back at new garden on my next visit.

Other than the WIFI not working on the side that I stayed on, I would recommend this place because it is close to all of the action. I would/will stay here again.

Owners are getting to comfortable with having a lot of booked Rooms, and starting to treat. Customer in class of race??

Overall it was bad! The people at this hotel treated ne and my guests as if they really didn't want us to be staying there. I felt very unwelcome and unappreciated.

Overall good. Excellent staff. Plenty of privacy

Didn't know what to expect but I enjoyed my stay. Staff was great and made me feel at home. Security was also on point. Location is close enough to all the action. Drama free hotel, right now I wouldn't consider anywhere else. 3.5 star overall

Great staff and awesome place to stay for the price. Good food and prices at the restaurant

The Hotel was fine. The staff went above and beyond to assist me in resolving the issues in confirming my shuttle to the airport. I was however NOT pleased w/the lack of assistance from ORBITZ. I originally requested to book a shuttle through ORBITZ. After trading several e-mails w/Orbitz, and getting no resolution to the shuttle issue, I sent one final e-mail to Orbitz and they booked Blue Shuttle in Sosoua, D.R. I then had to contact Blue Shuttle & submit all of my itinerary info AGAIN. The staff at Blue Shuttle were o.k.

C. Dr Rosen # 32 Sosua Puerto Plata

Hotel highlights

  • Walking distance to Sosua Beach
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

New Garden Hotel places you within a 5-minute walk of Playa Alicia and Coral Reef Casino. This 60-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.


Dining

Free continental breakfast is offered each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

New Garden Hotel's 60 air-conditioned rooms provide balconies, refrigerators, and safes. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Hair dryers and phones are other standard amenities.


Property features

Guests of New Garden Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. There's free parking, as well as a free shuttle from the airport to the hotel (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, securing valuables, and tours or tickets. This smoke-free hotel also has a garden.

Room options

Deluxe Room, 1 King Bed, Balcony, City View

1 King Bed | Sleeps 2

Deluxe Double Room

2 Double Beds | Sleeps 4

Panoramic Suite, Jetted Tub, City View (Silver Side)

1 King Bed | Sleeps 2

Superior Triple Room

1 Double Bed | Sleeps 6

Guest reviews for New Garden Hotel

Everyone (16)
5
Everyone

By on Nov 18, 2019

3
Friends

I had a bunch of ants in my bathroom, stayed here several time before and never seen that before. Also, I usually take a late flight back from santiago to home and like that they offered me a late check out to 4 PM... but this time I was only allowed to stay till 1:30 (their checkout is an extremely early 11 AM) and that was a great inconvenience. It would be nice if they brought back the Option of a late check out, even if it for a nominal fee, instead of telling me that they would have to charge me for another night. This means I cannot stay here on future trips where I fly out at 8 PM at night.

By , from NY on Oct 19, 2019

Review comment responded on Oct 19, 2019

hola john , sorry about that but we normally let you stay late if the room no have people coming, we had alot reservation that date and your room was one of those and the staff need to clean for the next custumer.

4
Everyone

By on Oct 10, 2019

Review comment responded on Oct 14, 2019

the message is empty

4
Friends

Helpful and friendly staff and good location. The breakfast is included and very good with many options. The rooms do need to be updated, especially the old furniture....otherwise, an excellent mid range place to stay in the area

By on Sep 10, 2019

Review comment responded on Sep 11, 2019

thank you so much, good to know you had a great stayed here

5
Friends

Perfect location, staff is friendly helpful and nice

By on Aug 15, 2019

Review comment responded on Aug 20, 2019

thank you...

4
Everyone

By on Aug 5, 2019

Review comment responded on Sep 4, 2019

this message is empty

5
Everyone

By on Jun 27, 2019

Review comment responded on Jun 28, 2019

the message is empty

5
Everyone

By on Jun 5, 2019

Review comment responded on Jun 7, 2019

this is empty

4
Everyone

I had to have my tv changed because it wasn’t working

By on May 12, 2019

Review comment responded on May 15, 2019

sorry about , the good thing is we changed as soon you complain about

5
Everyone

By on May 3, 2019

Review comment responded on May 6, 2019

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