All the staff was very nice and helpful. The place was super clean.
A great experience. Close to the beach. I will definitely go back
I cancelled my reservation a week in advance and they elected to keep the entire payment the trip. Terrible policy. Will never stay there.
I like the swim up bar and the close proximity to the beach. I did not like the taxi drivers who did not answer their phones when I called back for a ride to the hotel. I ended up paying double to use another taxi service. These drivers should be held accountable. We requested a particular driver and was told that they go in order. It is a reason as to why we like using a particular driver. We don't have any issues out of him but with other drivers we do. When reported to the front desk they just said to call the hotel directly. The one bedroom suite was basic. Not worth the price for a suite. The kitchen needs to be redone. No water pressure in sink. Toilet handle was very loose. More decor would brighten up the suite. Balcony was great due to the view. Maid staff was very friendly and check in and check out was flawless. No one answers the phone at night when you call down to front desk. I tried two nights in a row and held the phone for over 3-5 mins each time. I have stayed here before. While the rooms need some updating, the price you pay will give you comfort with a few amenities. Don't depend on the consistency of the wifi as it disconnected from all of our electronic devices several times a day. We would connect, then a few minutes later, it auto disconnected. Front desk states nothing was wrong but it clearly was. We have new phones and tablets and they worked everywhere else we traveled for the last two months but every time we come here, they have issues.
There is only one restaurant inside the hotel with limited options and high prices, but you could get something to eat outside at walking distance. Self parking is really far.
The check in was terrible ( and that was only PRE CHECK IN ). The staff had 3 computers, they were all busy with customers and 3 people infront of me in line. it took 45 minutes for it to FINALLY be my turn! ONly to be told it was pre check in and that i would have to come back at 4 and get inline AGAIN!!! RIDICULOUS!! ALSO to check out i had to get in line AGAIN (long long wait)
Bad front desk service. Very rude 😡 not friendly and very demanding
Just couldn’t get any good coffee there and it did surprise us,
Nice hotel right on the beach. Showers were poor. Staff was excellent.
It took about 45 min to check in. The room was a good size but the 2 queen beds were very hard. There are 2 pools, one for families and one (small) for adults only, however some moms included their children in the adult only pool so this pool was very crowded at times. But by far the worst thing happened with the whirlpool which was set very very very hot. I notified front desk because really, it was burning, and was told that a technician will come. He never did.
Located in Bella Vista within a short walk of Bonita Beach, Peñasco del Sol is within 2 miles (3 km) of other popular sights such as El Malecon. This 208-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.
Enjoy a bite to eat at Miguels Restaurant, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.
All of Peñasco del Sol's 208 air-conditioned rooms provide coffee makers, ceiling fans, and safes. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Rooms also include ironing boards.
Guests of Peñasco del Sol have access to an outdoor pool, a children's pool, and free WiFi in public areas. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach hotel include a conference center, a business center, and a free kid's club.
All the staff was very nice and helpful. The place was super clean.
A great experience. Close to the beach. I will definitely go back
Dear Roller. Thank you for your comment and for choosing Hotel Peñasco del Sol. I am happy that you enjoyed your stay and we hope to have you as a guest at our hotel again.
I cancelled my reservation a week in advance and they elected to keep the entire payment the trip. Terrible policy. Will never stay there.
Hello ! We are sorry about your comment, we do offer non-refundable rates and this is clearly stated in the expidia information. We try to accommodate guest reservations and move it if possible, credit it toward another reservations if the rate for the dates they want to move the reservation to is different from what was reserved…
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
I like the swim up bar and the close proximity to the beach. I did not like the taxi drivers who did not answer their phones when I called back for a ride to the hotel. I ended up paying double to use another taxi service. These drivers should be held accountable. We requested a particular driver and was told that they go in order. It is a reason as to why we like using a particular driver. We don't have any issues out of him but with other drivers we do. When reported to the front desk they just said to call the hotel directly. The one bedroom suite was basic. Not worth the price for a suite. The kitchen needs to be redone. No water pressure in sink. Toilet handle was very loose. More decor would brighten up the suite. Balcony was great due to the view. Maid staff was very friendly and check in and check out was flawless. No one answers the phone at night when you call down to front desk. I tried two nights in a row and held the phone for over 3-5 mins each time. I have stayed here before. While the rooms need some updating, the price you pay will give you comfort with a few amenities. Don't depend on the consistency of the wifi as it disconnected from all of our electronic devices several times a day. We would connect, then a few minutes later, it auto disconnected. Front desk states nothing was wrong but it clearly was. We have new phones and tablets and they worked everywhere else we traveled for the last two months but every time we come here, they have issues.
Good morning, we offer our sincerest apology for the inconvenience you had during your stay, we greatly appreciate your comment as these support us to strengthen ourselves as a company, we hope that in the future your stay will be of better quality so that you do not have any inconvenience. Have a great day
Thanks for staying with us. We appreciate your feedback!
There is only one restaurant inside the hotel with limited options and high prices, but you could get something to eat outside at walking distance. Self parking is really far.
Thank you for staying with us in Peñasco del Sol feedback are importan to us, we hope your stay has been pleasant.
Gracias por calificarnos!, es importante para nosotros saber que disfrutó su estancia.
Dear Jennufer. Thank you for your comment and for choosing Hotel Peñasco del Sol. I am happy that you enjoyed your stay and we hope to have you as a guest at our hotel again.