Property manager didn't get us code for door and it was very hard to get it. Unit was tired and older decor. Could tell it hadn't had a good clean in a while (dirty vents, platforms to beds, windows, etc.). We only had two big towels for four of us. They said they'd bring up around 9 - they came after we left at 11. Hot water heater didn't work first night and had to figure out there was a switch that needed to be turned on. You can tell it is never ower occupied. Our 4th time at the Bella and won't be staying at this unit again.