Hello, This is Lourdes of your rental for this weekend;
We were not able to get into the room as per our contract. I had to contact you and we got in at 4:51 to be exact; Once we got into the room, we were extremely disappointed in the room condition, lack of amenities, Paper Towels, Basic Kitchen items for cooking, soap/shampoo, not even soap to wash dishes or hands; the back door broken latch, dirty bed sheets..
There was green deposits on faucet. The sheets were stained. Knowing that we were late for our event, we are looking one full day credit. Thank you for your understanding.