6/10 Okay
Frederic
Jul 1, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
What could have been great, ruined.
The good:
The hotel grounds are super nice with lots of vegetation
Great amenities
Food was pretty good and had decent variety
Room was comfortable and spacious
AMAZING location and views! Close to everything, close to airport
Staff is super nice
The not so good:
The beds are super hard, so if that is an issue for you, ask for a topper at reception
Room would smell mouldy and horrible when AC ran too long. Took 4 days to only partially resolve, but was still smelling bad when we left.
It is no smoking, but everyone smokes on their balcony, so we could never keep the patio door open.
Pool steps were super slippery, ended up spraining my foot mid way through our stay.
Even though the food had good variety, items that were more popular always ran out quickly and had trouble being refilled.
Parking spaces are SUPER TIGHT
Day 2: Someone took our parking spot and we had to be relocated.
The horrible:
A group of football players took over the hotel causing chaos, constant noise, taking over the pool, buffet, bars. They completely ruined our experience and the front desk could only shrug and say "Sorry" without doing anything. They ended up leaving 2 days before we left, so 4 days of our vacation of getting woken up all the time, having absolutely no fun at the pool and not being able to get any peace eating at the buffet. The hotel did not really care about our constant complaints on this topic, even though they were reactive for other topics.
Frederic
Stayed 6 nights in Jun 2025