Hotels in Puerto de Gaira

I love the service, the breakfast, the rooms, and the pools. The hotel is perfect for a relaxing vacations. It would be nice to have lunch buffet included too.

This was my f0ifth stay at the hotel in the past year and a half. It's a great place to stay. However, on this stay we booked a tour to a beach at Tayrona National Park through Tamaca Tours at the hotel. We were told that the trip was by boat, which to me is part of the entertainment. This turned out not to be true, it was a trip by bus to the park. An hour into the trip, we were still driving around Rodadero picking up other people and we still had more than an hour ride to the park. I told the driver to return us to the hotel. Customer service at the hotel explained that the tour company was independent of the hotel but they negotiated a 50% refund for me. I accepted it, considering this is Colombia and you don't get refunds for anything here. I was explaining my experience to another guest at the hotel. He told me that the day before, he had a tour guide who said he was son of the owner of the tour company who was also the owner of the hotel. I don't know who to believe here but I don't see any reason for him to lie to me. So, after feeling I was misled about the tour and about the refund I will no longer be staying at this hotel. If you choose to take a tour from this hotel, be sure to get specifics in writing. I didn't, and after living in Colombia for 3 years, I should have known better.

Excelente el servicio, todo el personal comprometido con hacer sentir al huesped feliz, desde el conductor de la buseta , los botones y en restaurantes.